Loved this hotel before we even arrived! To begin with, their masterly "Before You Arrive" electronic brochure made me want to rearrange my trip so I could stay in Evora longer. A truly loving and affectionate introduction to their home city and region. Then I overloaded their customer service staff as I tried to arrange guides and restaurants in advance--prompted by their "Before You Arrive" recommendations. Timing and guides didn't work out because of timing constraints, but the staff kept trying. But we were delighted in the restaurant advice. The hotel staff even tried to help me book restaurants in other cities in Portugal when my local hotel was unhelpful. Loved the location, breakfasts, and rooms. Their on-site parking was tight, but convenient. [We should have rented smaller cars. Proved true here and elsewhere!]