Exterieur

Beoordelingen van Holiday Inn El Paso West - Sunland Park, an IHG Hotel

3 out of 5

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 431 van 1009 beoordelingen" "
Gastenscore: 8 - Goed. 253 van 1009 beoordelingen" "
Gastenscore: 6 - Redelijk. 140 van 1009 beoordelingen" "
Gastenscore: 4 - Matig. 92 van 1009 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 93 van 1009 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Eugenio

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast was good!
2 nachten verbleven in mei 2024

6/10 – Redelijk

Elena

Positief: Netheid, personeel en service
Just the smell of cigarettes was bad
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Pepe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay. Lots to do around there.
4 nachten verbleven in mei 2024
Reactie van Customer Service op 27 mei 2024
Pepe, thank you for your kind words! The team at Holiday Inn El Paso West – Sunland Park, an IHG Hotel is thrilled to hear you enjoyed your stay and found plenty to do in the area. We look forward to welcoming you back on your next visit!

2/10 – Ontzettend slecht

Tanwie, Spring

Negatief: Netheid
2 nachten verbleven in mei 2024
Reactie van Customer Service op 26 mei 2024
We appreciate your feedback, Tanwie.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 – Goed

Saadia

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The staff of the breakfast was only 1 waiter and it was super slow, the cuttery smelled weird and most of the tables were not clean, you need an additional waiter to improve service asap
2 nachten verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Saadia, thank you for your feedback. The Holiday Inn El Paso West – Sunland Park, an IHG Hotel, appreciates your comments about the breakfast service. Our team is always looking for ways to enhance the guest experience, and your observations will certainly be considered. We value your input and hope to have the opportunity to serve you better in the future.

4/10 – Matig

Luis Carlos

Zakenreiziger, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Dirty
1 nacht verbleven in mei 2024
Reactie van Customer Service op 21 mei 2024
Luis,Thank you for sharing your feedback. Cleanliness is taken very seriously, and this will be looked into. The well-being of our guests is a top priority. Thank you for bringing this to our attention.

8/10 – Goed

Emanuel, Glen Mills

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice staff, good location. Gym and pool are very nice. The lighting in the room is mediocre.
4 nachten verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
Emanuel, thank you for your positive feedback about Holiday Inn El Paso West – Sunland Park. We're pleased you enjoyed the gym, pool, and our team members. We appreciate your comment about the room lighting and will take it into consideration. We're looking forward to welcoming you back.

4/10 – Matig

randy, Albuquerque

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I didnt like the the pool wasnt really sanitary. The day we were leaving we decided to hope in the pool but on part of the pool was clear and the other side of the pool looked really dirty. And also the smoke detector low battery alarm went off we didnt get a good last night sleep. But all in all it was a good place to stay.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 16 mei 2024
Randy,Thank you for sharing your feedback. We're sorry to hear about the issues you encountered with the pool and the smoke detector during your stay. Your comments are important to us, and they will be shared with our team to ensure these matters are addressed. It is good to know you found the overall experience satisfactory. We hope to have the opportunity to provide you with a more enjoyable visit in the future.

10/10 – Uitstekend

Juanita

Me gusta todo
1 nacht verbleven in mei 2024
Reactie van Customer Service op 15 mei 2024
Juanita, estamos encantados de que haya disfrutado toda su estadía en el Holiday Inn El Paso West – Sunland Park. Es maravilloso ver a nuestros huéspedes apreciar todo lo que tenemos para ofrecer. Estamos ansiosos por darle la bienvenida nuevamente para vivir otra experiencia memorable.

10/10 – Uitstekend

Sandra

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pool was open and clean. The room was clean and pleasant. We really enjoyed our stay and will come back again.
1 nacht verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Sandra, it's wonderful to hear that you had an enjoyable stay at the Holiday Inn El Paso West – Sunland Park. We're thrilled that you appreciated the cleanliness of our pool and rooms. We truly look forward to welcoming you back for another pleasant visit.

10/10 – Uitstekend

Sergio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente
1 nacht verbleven in mei 2024
Reactie van Customer Service op 10 mei 2024
Sergio, estamos encantados de saber que tuvo una excelente estadía en Holiday Inn El Paso West – Sunland Park. Es maravilloso saber que nuestro hotel cumplió con sus expectativas. Apreciamos sus comentarios positivos y esperamos darle la bienvenida nuevamente.

6/10 – Redelijk

Jorge, Chihuahua

Positief: Netheid
No le encontre a las habitaciones la diferencia entre red roof, la quinta, etc, que cuestan la mitad de lo que pague. muy decepcionado.
1 nacht verbleven in april 2024
Reactie van Customer Service op 10 mei 2024
Jorge, agradecemos tus comentarios. Entendemos sus comentarios sobre el valor percibido por el costo. Garantizar la satisfacción de los huéspedes es nuestra prioridad y lamentamos que sus expectativas no se hayan cumplido en su totalidad. Sus comentarios se transmitirán a nuestro equipo mientras nos esforzamos por mejorar la experiencia de cada huésped. Gracias por elegir quedarse con nosotros.

10/10 – Uitstekend

Ludy

1 nacht verbleven in mei 2024

10/10 – Uitstekend

Alonso

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
..
1 nacht verbleven in mei 2024
Reactie van Customer Service op 9 mei 2024
Alonso, it's a delight to know you had a 5-star experience at Holiday Inn El Paso West – Sunland Park! Our team is dedicated to providing excellent service and a comfortable stay. We hope to see you again soon for another enjoyable visit.

6/10 – Redelijk

Roland

3 nachten verbleven in februari 2024
Reactie van Customer Service op 28 mei 2024
Roland, thank you for taking the time to share your feedback. We're always striving to improve and would love to hear more details about your stay. Please feel free to reach out to us with any specific comments or suggestions. We value your input and hope to welcome you again in the future.

10/10 – Uitstekend

Stasen

1 nacht verbleven in april 2024
Reactie van Customer Service op 27 mei 2024
Stasen, thank you for your high rating! The team at Holiday Inn El Paso West – Sunland Park, an IHG Hotel, is thrilled to hear you had a positive experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

karen, San Pedro Garza Garcia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 6 mei 2024
Karen, we're thrilled to know you had a wonderful stay at the Holiday Inn El Paso West – Sunland Park, an IHG Hotel. We appreciate your high rating and hope to welcome you back in the future.

10/10 – Uitstekend

Carlos, bloomfield

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was top notch from the front desk to the servers during breakfast. Super friendly and accommodating.
2 nachten verbleven in april 2024
Reactie van Customer Service op 4 mei 2024
Carlos, it's delightful to hear about your positive experience at Holiday Inn El Paso West – Sunland Park, an IHG Hotel. We appreciate you acknowledging our team members' hospitality at the front desk and during breakfast. Their efforts to provide a friendly and accommodating environment evidently succeeded. Looking forward to making your next stay just as enjoyable.

2/10 – Ontzettend slecht

Tanwie, Spring

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Customer Service op 5 mei 2024
We appreciate the feedback, Tanwie.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 – Uitstekend

Kayla

Reisde met familie
Beds were so comfortable and our kids had alot of fun at the pool
2 nachten verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Kayla, it's pleasing to hear that you found your stay at Holiday Inn El Paso West – Sunland Park to your liking! We're glad to know both the comfort of our beds and the enjoyment of our pool added to the fun for your family. We look forward to welcoming you and your family back in the near future for another memorable stay.

4/10 – Matig

Marisol

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Ac partially worked.
2 nachten verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Marisol, we regret to hear about the inconveniences with the cooling unit in your room. It's our priority that every guest has a comfortable stay, and we take your feedback seriously. We have ensured our maintenance team are aware and will address this. Your feedback helps us continuously improve. Thanks for sharing.

10/10 – Uitstekend

Silvia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good
2 nachten verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Silvia, we're thrilled to hear your stay at Holiday Inn El Paso West – Sunland Park, an IHG Hotel was all good. We appreciate your feedback and hope to see you again soon.

4/10 – Matig

Scott

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
One of the dirtiest air conditioners I have ever witnessed. The room was hot, dark and dirty. I left immediately and I was given a refund.
1 nacht verbleven in april 2024
Reactie van Customer Service op 20 apr 2024
Scott, we're grateful for your feedback. It is regrettable to hear about the condition of your room, including the issue with the air conditioner. Please know that we accommodate refund requests with the priority of guest satisfaction in mind. We have taken note of your comments and we assure you that measures are being taken to address your concerns. Your review is instrumental in helping us improve our service.

10/10 – Uitstekend

Manuel Rogelio

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Very quite and rooms independent of other rooms. the room needs maintenance and renovation.
2 nachten verbleven in februari 2024
Reactie van Customer Service op 18 apr 2024
Manuel Rogelio, it's pleasing to hear you appreciated the quietness and relaxed atmosphere at the Holiday Inn El Paso West – Sunland Park. In regards to your comment about room improvements, we continuously aim to provide quality accommodations. Your feedback will be taken into account as we constantly strive to enhance our guest's stay. We hope to welcome you back again, aiming to exceed your expectations the next time around.

4/10 – Matig

Michelle

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Ironing table was dirty and disgusting .. the rooms are outdated and kinda creepy. No elevator had to lug my heavy suitcase up the stairs stopped and asked a female employee where to find building 6 she just pointed didn’t say a word emergency exit gate was broken and left open serious safety issue the toilet seat was disgusting yellow and old .. found some critters in the shower
2 nachten verbleven in april 2024
Reactie van Customer Service op 17 apr 2024
Michelle, we regret to hear about the inconveniences you encountered during your stay. It appears there were multiple aspects of your visit that did not meet your expectations, including the condition of our amenities and the level of service received. It is certainly not our intention to make your experience feel uneasy. Our goal is to provide a refreshing sanctuary for all guests. When it comes to issues related to cleanliness and maintenance, we take them very seriously and we will share your feedback with our team members. Your insight will help guide improvements for our property. We sincerely hope you give us another opportunity to deliver a much better experience in the future.

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me gustó mucho, está tranquilo, seguro y está cercas de lugares que a mi me gustan
1 nacht verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Maria, estamos encantados de saber que disfrutaste de tu estancia en Holiday Inn El Paso West - Sunland Park. Nos alegra que hayas apreciado la tranquilidad y la seguridad de nuestro hotel, así como la cercanía a tus lugares favoritos. Esperamos verte nuevamente pronto. ¡Gracias por tu reseña!

10/10 – Uitstekend

Gloria

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room
1 nacht verbleven in april 2024
Reactie van Customer Service op 14 apr 2024
Thank you for the great rating, Gloria!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Holiday Inn El Paso West – Sunland Park, an IHG Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 – Goed

Raul

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
1 nacht verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Raul, thank you for taking the time to recognize the cleanliness at Holiday Inn El Paso West - Sunland Park. Our dedicated team members work hard to maintain high standards. We're looking forward to welcoming you back soon.

8/10 – Goed

CLAUDIA

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Customer Service op 10 apr 2024
Claudia, thank you for staying at the Holiday Inn El Paso West - Sunland Park, an IHG Hotel. We're glad to know that your experience was positive and we always aim to improve our services. Your feedback is valuable and we look forward to seeing you on your next visit.

10/10 – Uitstekend

Philip

1 nacht verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Philip, it's great to hear that you've had an enjoyable experience at the Holiday Inn El Paso West - Sunland Park. We aim to deliver the best services possible and it seems we hit the mark with you. We look forward to hosting you again on your next visit to El Paso. Thank you for being a valued guest.

8/10 – Goed

Lizette

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Está bien la habitación pero hay que caminar para el lobby y alberca bastante ya que son villas pero el jacuzzi de la alberca muy recomendable. No hay desayuno tipo americano es a la carta y no lo incluye
3 nachten verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Lizette, gracias por compartir tus pensamientos. Nos complace saber que disfrutó del jacuzzi del Holiday Inn El Paso West – Sunland Park, un hotel IHG. Sin embargo, reconocemos que el diseño del resort y la opción de desayuno podrían no haber sido exactamente como los imaginaba. Apreciamos que nos haya informado sobre esto y lo consideraremos mientras nos esforzamos continuamente por mejorar la experiencia de nuestros huéspedes. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.

10/10 – Uitstekend

Michelle, Sedona

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a nice hotel in a good location that is just not designed well. The pool is cramped and plain; the area has a men’s bar (popular for the waitresses, named Twin Peaks), no other restaurants to speak of. On site restaurant is good. We were entertained by a work crew at the bar.
1 nacht verbleven in april 2024
Reactie van Customer Service op 7 apr 2024
Michelle, it's splendid to hear your appreciation for Holiday Inn El Paso West – Sunland Park's prime location and onsite dining. We're delighted you enjoyed the lively atmosphere. As for your suggestions about the layout and area amenities, we appreciate the feedback and continue to strive for improvements that enhance our guest experience. We hope to welcome you back in the future.

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 7 apr 2024
Thank you for the excellent rating, James!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn El Paso West – Sunland Park, an IHG Hotel! We look forward to hosting you again soon.

6/10 – Redelijk

Maria Cristina

Reisde met familie
Tiene algunos detalles en el cuarto como alfombra gastada y eso lo hace verse descuidado. Nos quedamos dos noches y no hicieron la limpieza de nuestro cuarto. Afuera de nuestro cuarto en la tarde, en las áreas comunes, cerca de la máquina expendedora de refrescos, estuvieron dos chicas en pijamas fumando marihuana, evento que nos incomodó y pareció inapropiado para nuestro viaje familiar.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
María, gracias por compartir tus comentarios. Parece que su estancia no cumplió con sus expectativas y por ello le pedimos disculpas. En cuanto al estado de las habitaciones, trabajamos continuamente para mantener y mejorar la estética de nuestras habitaciones. Lamentamos enterarnos de la supervisión del servicio de limpieza y, sin duda, esto es algo que abordaremos con los miembros de nuestro equipo involucrados. Además, el incidente que encontró en las áreas comunes no es algo común y entendemos sus inquietudes. Tenga la seguridad de que tomamos en serio todos los comentarios de los huéspedes y trabajaremos para mejorar nuestras prioridades y garantizar una estancia cómoda y agradable para todos los huéspedes. Esperamos que nos brinde otra oportunidad de brindarle un mejor servicio en el futuro.

10/10 – Uitstekend

Jason

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cozy little setup with small clusters of rooms.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Jason, thank you so much for your complimentary remarks. We're delighted that you appreciated the charming design and intimate ambiance at Holiday Inn El Paso West – Sunland Park. We hope this made your stay enjoyable and we look forward to welcoming you back in the future.

8/10 – Goed

James

2 nachten verbleven in januari 2024
Reactie van Customer Service op 3 apr 2024
James, the team at Holiday Inn El Paso West – Sunland Park is thrilled to hear that you had a positive stay with us. We hope to welcome you back in the near future. Thank you for choosing us for your stay in El Paso.

6/10 – Redelijk

Luis Fernando diaz

1 nacht verbleven in maart 2024
Reactie van Customer Service op 22 apr 2024
We appreciate the feedback, Luis.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

4/10 – Matig

Karla

Reisde met partner
Positief: Voorzieningen
Mal servicio
2 nachten verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Karla, agradecemos tu breve comentario. Es desalentador leer sobre su experiencia, ya que nuestro objetivo es siempre brindar un servicio excelente. Atenderemos su inquietud y tomaremos las medidas necesarias para evitar que esto ocurra en el futuro.

10/10 – Uitstekend

Armando

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Armando, it's excellent to see your high rating for the Holiday Inn El Paso West - Sunland Park, an IHG Hotel. We hope you had an exceptional stay and enjoyed the facilities. We'd be thrilled to welcome you back when you're in the area again.

10/10 – Uitstekend

Henry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay 5 stars
2 nachten verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Thanks for the amazing rating, Henry!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Holiday Inn El Paso West – Sunland Park, an IHG Hotel!

2/10 – Ontzettend slecht

Manuel

Negatief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Thank you for sharing your feedback, Manuel.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

8/10 – Goed

Anthony

2 nachten verbleven in maart 2024
Reactie van Customer Service op 19 apr 2024
Thanks for the 4/5 rating, Anthony!We're thrilled you enjoyed your time at Holiday Inn El Paso West – Sunland Park, an IHG Hotel so much! We look forward to sharing an even better experience with you soon.

8/10 – Goed

Nadya

1 nacht verbleven in maart 2024
Reactie van Customer Service op 18 apr 2024
Nadya, thank you for choosing the Holiday Inn El Paso West – Sunland Park, an IHG Hotel. It's fantastic to see that your stay with us met your expectations. Please feel free to share any specific feedback from your visit so we can continue ensuring enjoyable experiences for all our guests. We look forward to welcoming you back for another pleasant stay.

6/10 – Redelijk

Maria

Reisde met familie
The only complaint I have is my room was not clean. The carpets had major stains, the headboards had thick dust, the shower curtain was stained. I had to ask front desk to change it. Staff was polite and helpful.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Maria, it's regrettable to hear you encountered cleanliness issues during your stay. We take great pride in our maintenance standards, so hearing this is concerning. Your feedback is much appreciated and will be shared with our team to ensure necessary improvements. It's heartening, though, that our team members were polite and helpful. Should you give us another chance, we aim to provide you with the flawless stay you deserve.

8/10 – Goed

Christina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Christina, thank you for your positive rating of Holiday Inn El Paso West – Sunland Park, an IHG Hotel. We're thrilled you enjoyed your stay, and we hope to welcome you back for an even better experience next time.

10/10 – Uitstekend

Grant

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
3 nachten verbleven in maart 2024
Reactie van Customer Service op 24 mrt 2024
Grant, thank you for your succinct positive feedback. It's fantastic to learn your experience at Holiday Inn El Paso West – Sunland Park, an IHG Hotel, was thumbs-up worthy! We can't wait to welcome you back for another great stay.

10/10 – Uitstekend

Kaustubh

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unlike most other holiday inns, which his property is a little spread out but once you get oriented, it’s easy. The front desk staff is amazing and the best part was Matthew at the bar!! Ask him for a smoked old fashioned!! Would highly recommend this hotel for a short or long stay with or without family.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 22 mrt 2024
Kaustubh, we're thrilled to know you appreciated Holiday Inn El Paso West – Sunland Park's unique layout and found it easy to navigate. Our front desk team and bartenders, such as Matthew, indeed strive to provide an exceptional experience. We're glad you enjoyed your smoked old-fashioned! We sincerely appreciate your high recommendation and can't wait to welcome you back, whether your stay is short or long, and with or without family. We're confident we'll meet your expectations each time.

4/10 – Matig

Lila

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Los cuartos olían a cigarro
2 nachten verbleven in maart 2024
Reactie van Customer Service op 20 mrt 2024
Lila, lamentamos saber tu experiencia con respecto al olor en tu habitación. Nos esforzamos por mantener un ambiente cómodo para todos nuestros huéspedes y tomamos en serio sus comentarios para evitar este tipo de problemas en el futuro. Esperamos que considere brindarnos otra oportunidad para brindarle una mejor estadía.

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Si te gusta la privacidad esta muy bien. No te sientes como en un clásico hotel un cubo, si vas a tener vecinos pero da la sensación de tener más privacidad y no te sientes tan amontonado.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 19 mrt 2024
Daniel, gracias por tus encantadores comentarios. En Holiday Inn El Paso West – Sunland Park, un hotel IHG, nuestro objetivo es crear una atmósfera en la que cada huésped se sienta cómodo como usted. Agradecemos enormemente sus comentarios positivos sobre nuestro exclusivo arreglo para garantizar la privacidad y la amplitud. ¡Esperamos darle la bienvenida pronto!

8/10 – Goed

Roger, Woodbridge

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Gated access from parking to cabana and room. Didn’t like that the room door was not sealed so wind could blow in.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 17 mrt 2024
Roger, it's refreshing to hear that you found our secure parking to your liking at the Holiday Inn El Paso West – Sunland Park. Your comfort is our priority and we regret to hear of your experience with the room door, this will indeed be evaluated. We invite you to join us again for a seamless stay.