Independent Collection à Eifel | Expedia.be

"Parfait"

"Accueil et ambiance très agréable. Je n'avais pas l'impression d'être dans une chambre d'hôtel, plutôt l'impression de rentrer à la maison. Les chambres invitent à y rester pour découvrir tous les détails. Une propreté irréprochable. Le petit déjeuner extra ! "

"Chambre INCROYABLEMENT confortable. Hôtel très moderne et agréable. Si nous revenons, nous reviendrons ici. "

"Super hotel au calme . Le personnel au top. ( si on avait 1 question ou 1 demande particuliere on etait la pour nous aider..super sympatique) "

"Tout était parfait. Seul point négatif est le parking payant."

"Dear Client Service team I hope this message finds you well. I am writing to formally express dissatisfaction with my recent stay at BestPrice hotel Eschweiler from 8 to 9 August. Upon making my reservation, I specifically booked a family room to accommodate my needs. However, upon my arrival, I was assigned a single room instead. This was not only unexpected but highly inconvenient, as it did not meet the needs of my family during our stay. I had assumed that my reservation details were clear, and I would receive the appropriate room type. Additionally, I faced difficulties regarding parking. The lack of a proper parking space added to my frustration and made my experience even less enjoyable. It was disappointing that such basic expectations were not met during my stay. I kindly request an explanation regarding these issues and a resolution to my concerns. I believe that a gesture of goodwill, such as a refund or compensation, would demonstrate your commitment to customer satisfaction. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely Anna"

"Hôtel proche de la gare, calme, spacieux, très propre. Personnel très aimable et compétent. Je recommande vivement cet hôtel. "

"Automatic check in. The room is well equiped and the bed is comfortable."

"Chambre spacieuse et propre, petit déjeuné varié et de qualité."