Exterieur

Beoordelingen van The Balmoral Hotel

5 out of 5
The Balmoral Hotel
1 Princes Street, Edinburgh, Scotland

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 853 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 110 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 27 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 1002 beoordelingen" "

9,8/10

Netheid

9,8/10

Personeel en service

9,6/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Isis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel with lovely staff right in the middle of Edinburgh. Very accommodating and discrete. Will come again
2 nachten verbleven in april 2024
Reactie van Andrew McPherson op 22 apr 2024
Dear IsisAllow me to thank you for finding the time to write your lovely comments about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With all good wishesAndrew McPhersonGeneral Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service
1 nacht verbleven in januari 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wat je van een goed 5 sterren hotel mag verwachten. Goede service. Uitstekend eten.
2 nachten verbleven in september 2019

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great. Breakfast was awesome. Occasional drunks outside. Centrally located, iconic building. Didn’t like staff knocking insistently for turn down service when I’m watching TV.
2 nachten verbleven in mei 2024
Reactie van Andrew McPherson op 23 mei 2024
Dear Andrea, Thank you for taking the time to share your detailed feedback about your recent stay with us. We genuinely appreciate both your compliments and the valuable insights regarding your experience. We take your comments seriously and will use them to enhance our services and ensure a more seamless experience for our guests in the future. Your feedback is invaluable, and we hope to have another opportunity to provide you with the exceptional stay you deserve.Please feel free to reach out directly if you have any further concerns or if there is anything else we can do to make amends.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Jane

Superb in every way! Beautifully designed room in excellent taste every amenity and service above and beyond!
2 nachten verbleven in mei 2024
Reactie van Andrew McPherson op 17 mei 2024
Dear Jane, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Donald

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What I didn't like.. The breakfast. In the states most hotels (both cheap and expensive) include breakfast. I paid 35 lbs for a breakfast that wasn't worth $3. Cold runny scrambled eggs. Nothing on the buffet table was especially inviting. Service was nice, and table clean, etc. The following days, we went down to McDonalds and had better meal for 8 lbs. For the price that we paid, you could do better and not charge so much.
4 nachten verbleven in mei 2024
Reactie van Andrew McPherson op 15 mei 2024
Dear DonaldAllow me to thank you for the 5 star review and for taking the time to share your feedback with us.We are always looking for ways to improve our service and we take your comments into serious consideration.I am truly sorry to read that you did not enjoy your breakfast with us. As this is something we are frequently complimented on, I was surprised by your review. Nevertheless I will over course follow up with my Executive Chef to discuss further. Our primary goal at The Balmoral is to offer our guests impeccable quality and service in order for them to live the most memorable experiences. I am sorry that with regard to breakfast this was not your impression.I very much hope we will have the great pleasure of welcoming you back to The Balmoral in the not too distant future.With all good wishesAndrew McPhersonGeneral Manager

6/10 – Redelijk

Tatiana

Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Very VERY dated bathrooms. Spa area is just like past century. Toilet would not flash. Thin walls - you can hear a whisper. Breakfast was horrible. The staff is very nice though.
2 nachten verbleven in mei 2024
Reactie van Andrew McPherson op 10 mei 2024
Dear Tatiana,Thank you for taking the time to share your detailed feedback about your recent stay with us. We genuinely appreciate both your compliments and the valuable insights regarding your experience. We are pleased to hear that you found our team members to be friendly and helpful.I am truly sorry to learn about the challenges you faced, especially concerning the toilet and breakfast quality.We take your comments seriously and will use them to enhance our services and ensure a more seamless experience for our guests in the future. Your feedback is invaluable, and we hope to have another opportunity to provide you with the exceptional stay you deserve.Please feel free to reach out directly if you have any further concerns or if there is anything else we can do to make amends.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Joel

Positief: Personeel en service, staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Andrew McPherson op 7 mei 2024
Dear JoelThank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

8/10 – Goed

Jess

Positief: Netheid, personeel en service
TV didn’t work in the room for the first two nights. Staff initially offered to move us to a new room but then retracted the offer and instead offered a key to a room with a tv until they could fix it the next day. Not a great solution.
3 nachten verbleven in april 2024
Reactie van Andrew McPherson op 3 mei 2024
Dear Jess, Thank you for taking the time to share your detailed feedback about your recent stay with us. We genuinely appreciate your valuable insights regarding your experience. I am truly sorry to learn about the challenges you faced with your TV. We take your comments seriously and will use them to enhance our services and ensure a more seamless experience for our guests in the future. Your feedback is invaluable, and we hope to have another opportunity to provide you with the exceptional stay you deserve.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Ailsa

2 nachten verbleven in april 2024
Reactie van Andrew McPherson op 22 mei 2024
Dear AilsaThank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Gordon

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel and excellent staff. Couldn’t as for anything better.
2 nachten verbleven in april 2024
Reactie van Andrew McPherson op 23 apr 2024
Dear GordonAllow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Steve

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrific staff!
2 nachten verbleven in april 2024
Reactie van Andrew McPherson op 23 apr 2024
Dear SteveThank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.With all good wishesAndrew McPhersonGeneral Manager

10/10 – Uitstekend

Dawn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I booked this stay for my parents so they can go on their dream trip. They said the hotel was gorgeous, clean, and the staff was amazing, specifically Andrew who recommended places and checked in with them frequently to make sure they were enjoying their trip. The location was perfect and there was so much to do within walking distance. Highly recommend and my parents want to go back soon!
5 nachten verbleven in maart 2024
Reactie van Andrew McPherson op 12 apr 2024
Dear Dawn, Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

CHRISTINA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our stay at The Balmoral! Luxury at it's best. The staff was top-notch...always eager to assist with anything we might need. Loved the turn down service at night...we were definitely pampered during our stay here. Would highly recommend and look forward to our next stay here!
1 nacht verbleven in maart 2024
Reactie van Andrew McPherson op 3 mei 2024
Dear Christina,Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Lillia

Reisde met familie
Positief: Netheid, personeel en service
We loved our stay at the Balmoral. Excellent service! Thank you for the little treats everyday. Nice touch!
7 nachten verbleven in maart 2024
Reactie van Andrew McPherson op 4 apr 2024
Dear Lillia, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Max

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful Hotel and the Afternoon tea service was sublime. They accommodate my husband's dairy and egg allergies for our meals. The morning buffet breakfast was just right to start the day. Only note is hotel is right next to Waverly Station do it's a bit crowded in front of the hotel.
4 nachten verbleven in maart 2024
Reactie van Andrew McPherson op 4 apr 2024
Dear Max,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Michael

Good service
2 nachten verbleven in maart 2024
Reactie van Andrew McPherson op 3 apr 2024
Dear Michael, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Jonathan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were exceptional! Stayed for 2 nights and cannot fault any aspect of the hotel, the staff from the minute you greet the consierge staff to the housekeepers 10/10. Food & Drink choice is top class. We are already looking to re-book. Honestly, ask for anything and they will do their best to assist.
2 nachten verbleven in maart 2024
Reactie van Andrew McPherson op 19 mrt 2024
Dear JonathanAllow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With all good wishesAndrew McPhersonGeneral Manager

10/10 – Uitstekend

George

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic hotel 5 stars
1 nacht verbleven in maart 2024
Reactie van Andrew McPherson op 12 mrt 2024
Dear GeorgeWe would like to thank you very much for choosing to stay at The Balmoral during your time in Edinburgh.We are truly delighted and proud you took away such positive impressions of your recent stay with us. The entire team is most grateful for your compliments and we look forward to welcoming you back to our hotel in the near future.With all good wishesAndrew McPhersonGeneral Manager

10/10 – Uitstekend

Patricia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Balmoral is an oasis away from the hustle and bustle of Princes Street. We were wearily travellers and from having our car parked, to the concierge, reception and then excellent decor and size of our room we found our stay to be an experience we are very keen to repeat. The food for breakfast and dinner was again served with polite discretion and in a low no hurry way that let us unwind from our busy itinerary.
3 nachten verbleven in februari 2024
Reactie van Andrew McPherson op 7 mrt 2024
Dear Patricia,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Philippe

Reisde met partner
Établissement exceptionnel, le personnel est au top. Une très belle adresse pour découvrir Édimbourg
3 nachten verbleven in februari 2024
Reactie van Andrew McPherson op 4 mrt 2024
Cher Philippe,Merci d'avoir pris le temps de poster et je suis ravi que vous ayez apprécié votre séjour avec nous ici au Balmoral.J'apprécie que vous ayez souligné l'excellent service de nos merveilleux membres de l'équipe ainsi que notre emplacement fantastique au cœur de cette ville majestueuse.J'espère sincèrement que nous aurons le grand plaisir de vous accueillir à nouveau dans le futur. De rien.Avec tous mes bons voeuxAndrew McPhersonDirecteur général

10/10 – Uitstekend

Hannah

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Epic 40th Birthday Getaway!
An amazing stay, from start to finish. Friendly, respectful staff greet you from the moment you are outside of the hotel, and this service is flawless throughout every experience inside. The food, at any time of the day, is simply exquisite. The spa was wonderfully relaxing, as was the facilities in the bedroom. I cannot recommend this hotel enough, for any occasion, it truly is one of a kind. With or without children, you will not be disappointed. It is worth every penny and more.
4 nachten verbleven in februari 2024
Reactie van Andrew McPherson op 1 mrt 2024
Dear Hannah,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic 5*
Another fantastic stay, super friendly & professional service in beautiful surroundings, with luxurious & comfortable rooms.
2 nachten verbleven in februari 2024
Reactie van Andrew McPherson op 1 mrt 2024
Dear Stephen, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

4/10 – Matig

Ann

2 nachten verbleven in februari 2024
Reactie van Andrew McPherson op 1 mrt 2024
Dear Ann,Thank you for taking the time to leave a rating. Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Graeme

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Andrew McPherson op 19 feb 2024
Dear GraemeThank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Elisa

2 nachten verbleven in februari 2024
Reactie van Andrew McPherson op 22 mrt 2024
Dear Elisa, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Stephen

1 nacht verbleven in februari 2024
Reactie van Andrew McPherson op 19 feb 2024
Dear StephenThank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Saina

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A fabulous stay at a wonderful establishment.
We visited Edinburgh for the first time in February. After a recommendation, we booked our stay at The Balmoral Hotel. From the moment we arrived, we were greeted by the most helpful staff who continued to provide a fantastic level of service until we checked out. The comfort and cleanliness of the rooms is second to none. If I return to the city, The Balmoral will be my first port of call.
2 nachten verbleven in februari 2024
Reactie van Andrew McPherson op 13 feb 2024
Dear SainaAllow me to thank you for finding the time to write this lovely review about your recent experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With all good wishesAndrew McPhersonGeneral Manager

8/10 – Goed

Jennifer

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Andrew McPherson op 20 feb 2024
Dear JenniferThank you for taking the time to leave us a 4-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Andrew McPherson op 20 feb 2024
Dear DanielThank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Denise

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My new favorite hotel!
This might be my new favorite hotel! All Rocco Forte properties are great, but I thought this one was exceptional! The proximity to the train station was super convenient, yet I never heard a single train. Service was 10/10. I can’t wait to return!
2 nachten verbleven in januari 2024
Reactie van Andrew McPherson op 31 jan 2024
Dear Denise, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

4/10 – Matig

Antony

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Review
Bathroom was freezing, heated towel rail didn't work, reported it but hotel couldn't fix it TV didn't work reported it and then fixed.
1 nacht verbleven in januari 2024
Reactie van Andrew McPherson op 25 jan 2024
Dear Antony,Thank you for taking the time to share your feedback from your recent stay with us. We genuinely appreciate your valuable insights regarding your experience. I am truly sorry to learn about the challenges you faced with heating, and furthermore issues with the TV. We take your comments seriously and will use them to enhance our services and ensure a more seamless experience for our guests in the future. Your feedback is invaluable, and we hope to have another opportunity to provide you with the exceptional stay you deserve.Please feel free to reach out directly if you have any further concerns or if there is anything else we can do to make amends.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Gregory

2 nachten verbleven in januari 2024
Reactie van Andrew McPherson op 22 mrt 2024
Dear Gregory,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Jeevagan, Chippenham

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Located in City centre and close to all attractions
2 nachten verbleven in januari 2024
Reactie van Andrew McPherson op 23 jan 2024
Dear JeevaganAllow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.We hope we shall have the opportunity to welcome you back again soon.With very best regards,Andrew McPhersonGeneral Manager

6/10 – Redelijk

victor

Positief: Netheid, personeel en service
Average. Not a five star hotel.
2 nachten verbleven in januari 2024
Reactie van Andrew McPherson op 25 jan 2024
Dear Victor, Allow me to thank you for finding the time to review your experience at The Balmoral.I am sorry however, that you did not feel the stay was 5 star. Perhaps you will allow us the opportunity to learn further from your experience. Please do not hesitate to reach out if you wish to discuss.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Nicola

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
18th birthday treat
Absolutely amazing! Loved every minute. The staff were fabulous. Atmosphere I would say is relaxed luxury. We will definitely be coming again.
2 nachten verbleven in januari 2024
Reactie van Andrew McPherson op 22 jan 2024
Dear Nicola Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience and thank you for choosing to stay with us for your 18th birthday treat. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support and look forward to welcoming you back again in the future.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Lindsay

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had another amazing stay at the Balmoral. Absolute outstanding. The staff couldn't do enough for us and always make us feel so special and welcome. It was a special occasion and treat for us, so worth it, we loved it. Cant emphasise enough how nice all the staff were to us and how amazing the food was. First class. Thanks to you all.
2 nachten verbleven in januari 2024
Reactie van Andrew McPherson op 16 jan 2024
Dear LindsayThank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Suzanne

1 nacht verbleven in januari 2024
Reactie van Andrew McPherson op 16 jan 2024
Dear SuzanneThank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Nicolas Pascal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Posizione eccellente, atmosfera magica, concierge e staff molto cordiali e professionali.
4 nachten verbleven in januari 2024
Reactie van Andrew McPherson op 15 jan 2024
Caro Nicolas PasqualGrazie per la tua gentilissima recensione a cinque stelle. Sono felice che tu abbia trascorso un meraviglioso soggiorno con noi e spero davvero che avremo il grande piacere di accoglierti di nuovo in futuro. Sei il benvenuto.Con tutti i migliori auguriAndrew McPhersonDirettore generale

10/10 – Uitstekend

Garry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
First Class Service
Another incredible visit
1 nacht verbleven in januari 2024
Reactie van Andrew McPherson op 12 jan 2024
Dear Garry,Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Balmoral Hotel, Edinburgh
Quite a few positive points to the stay at Balmoral, but the stand out was the staff not only meeting but exceeding our expectations innall aspects.
2 nachten verbleven in januari 2024
Reactie van Andrew McPherson op 12 jan 2024
Dear John, Thank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Andrew

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent turn down service!
1 nacht verbleven in januari 2024
Reactie van Andrew McPherson op 12 jan 2024
Dear Andrew,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Meghan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Andrew McPherson op 12 jan 2024
Dear Meghan, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Andrew McPherson op 20 feb 2024
Dear RobertAllow me to thank you for finding the time to provide a 5 star rating following your recent stay at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful stay for the family. Staff was friendly and helpful!
2 nachten verbleven in december 2023
Reactie van Andrew McPherson op 12 jan 2024
Dear Sir or Madam,Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Martin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Andrew McPherson op 12 jan 2024
Dear Martin,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Eric

Reisde met familie
Positief: Voorzieningen
We thoroughly enjoyed our stay at The Balmoral. Its location is central to everything, and we walked everywhere. The heated floor in the bathroom was fantastic! We also loved that our family was given connecting rooms. Everything was easy! I would definitely stay there again and would recommend it to all my family and friends!
3 nachten verbleven in december 2023
Reactie van Andrew McPherson op 12 jan 2024
Dear Eric,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

Kian

Positief: Personeel en service
7 nachten verbleven in december 2023
Reactie van Andrew McPherson op 12 jan 2024
Dear Kian, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 – Uitstekend

WATANABE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Andrew McPherson op 9 feb 2024
Dear Watanabe,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager