Receptie

Beoordelingen van Holiday Inn Edinburgh, an IHG Hotel

4 out of 5
Holiday Inn Edinburgh, an IHG Hotel
132 Corstorphine Road, Edinburgh, Scotland

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 360 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 375 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 171 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 65 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 30 van 1001 beoordelingen" "

8,0/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jolanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Mooi restaurant Vond wel groot Mooier van binnen dan van buiten
3 nachten verbleven in januari 2024
Reactie van Sanjaya Weerasinghe op 25 jan 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 – Uitstekend

Raymond

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Uitstekende locatie om te verblijven, goede aansluiting met openbaar vervoer.
3 nachten verbleven in december 2023
Reactie van Sanjaya Weerasinghe op 31 dec 2023
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

8/10 – Goed

Albertus

Zakenreiziger
Positief: Personeel en service
5 mile from Airport, not many pubs close by, nive restaurant and bar in hotel
2 nachten verbleven in augustus 2023
Reactie van sanjaya weerasinghe op 3 sep 2023
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ruimte in kamer en restaurant goed ov voor de deur
1 nacht verbleven in oktober 2019
Reactie van Alan op 12 okt 2019
Dear Sir/Madam, thank you for your 4 out of 5 review of your stay. I'm pleased you had a good time and hope you'd consider us again in the future. Many thanks,

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het hotel is strategisch gelegen mbt het openbaar vervoer per bus
2 nachten verbleven in juli 2019
Reactie van Alan op 3 okt 2019
Geachte heer / mevrouw, bedankt voor uw feedback over uw verblijf. Ik ben blij dat je genoten hebt van je tijd bij ons en wens je het beste voor de toekomst.

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in maart 2019
Reactie van Alan op 1 apr 2019
Dear Sir/Madam, thank you for your 4 out of 5 review, I hope you would consider us again in the future. Many thanks.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Perfecte ligging tussen luchthaven en centrum. Voor 1.70 met bus in 10 minuten in hartje centrum. Compleet aanbod in hotel en rustige plekken om even rond te hangen.
4 nachten verbleven in februari 2019
Reactie van Alan op 6 mrt 2019
Hallo, bedankt voor de geweldige beoordeling van uw verblijf. Ik ben blij dat je een geweldige tijd hebt gehad en hoop dat je ons in de toekomst opnieuw zult overwegen. Erg bedankt.

8/10 – Goed

Adriana, Haarlemmermeer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel
Aardig, behulpzaam personeel. Heerlijk ontbijt met geweldig uitzicht over de heuvels. Goed diner. Ruime, schone, rustige kamer. Het bed vond ik te zacht, kwestie van persoonlijke voorkeur.
3 nachten verbleven in mei 2018

10/10 – Uitstekend

JOHN

Reisde met familie
Positief: Voorzieningen
Great job
2 nachten verbleven in mei 2024
Reactie van Sanjaya Weerasinghe op 23 mei 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

8/10 – Goed

Basudeb

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel with amazing facilities including steam and jacuzzi in a nice place within walking distyof Edinburgh Zoo.
Reactie van Sanjaya Weerasinghe op 13 mei 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was excellent especially the staff. Shower did not work but other than that I would very much recommend this hotel and will use in my future travels.
2 nachten verbleven in april 2024
Reactie van Sanjaya Weerasinghe op 8 mei 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Edinburgh. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Have noted and passed your comments on to the appropriate Team Manager to action. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Dave, Loveland

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
hotel was -more- than adequate. Good location. Staff was very nice.
2 nachten verbleven in mei 2024
Reactie van Sanjaya Weerasinghe op 3 mei 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 – Uitstekend

Evelyn

Clean, comfortable, beautiful view of Pentlandite Hills, great breakfast & lovely staff. Convenient location with ample parking. We shall return😄
1 nacht verbleven in april 2024
Reactie van Marta op 29 apr 2024
Thank you for sharing your delightful experience! We’re thrilled to hear that you found our rooms clean, comfortable, and enjoyed the beautiful view of the Pentland Hills. Our dedicated staff takes pride in providing excellent service, and we’re glad you appreciated it. The convenient location with ample parking is indeed a plus. We look forward to welcoming you back soon! Best wishes, Marta

6/10 – Redelijk

Stephen

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van Sanjaya Weerasinghe op 22 apr 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 – Uitstekend

alexander

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sanjaya Weerasinghe op 22 apr 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

8/10 – Goed

Palminder

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice people, comfortable bed nice room, bathrooms could be better
3 nachten verbleven in maart 2024
Reactie van Sanjaya Weerasinghe op 21 apr 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

8/10 – Goed

Krishna

1 nacht verbleven in april 2024
Reactie van Sanjaya Weerasinghe op 8 mei 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 – Uitstekend

Venkata

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is located in the convenient place and buses are available. it right next to Edinburgh Zoo Staff are good and very big TV
1 nacht verbleven in april 2024
Reactie van Marta op 12 apr 2024
Thank you for your review! We appreciate your feedback. Edinburgh Zoo is indeed a convenient location, and it’s great to hear that the staff are helpful. As for the big TV in the room, we’re thrilled that you enjoyed the entertainment options during your stay.If you have any further comments or suggestions, feel free to share them with us. We’re committed to ensuring our guests have a pleasant experience, and we’ll continue to strive for excellence.Should you decide to visit again, we look forward to welcoming you back to our hotel near Edinburgh Zoo!Best wishes, Marta

10/10 – Uitstekend

Elenore

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff were very helpful with my questions Quick and easy check in and check out. The restaurant served great food and staff were quick with my ordt. Housekeepers did their job keeping the room clean, fresh and tidy.
5 nachten verbleven in april 2024
Reactie van Marta op 10 apr 2024
Thank you for choosing our hotel for your recent stay! We truly appreciate your positive feedback and are delighted to hear that you had a wonderful experience. Our team takes great pride in providing exceptional service, and we’re thrilled that you found our front desk staff helpful, check-in and check-out process efficient, and the restaurant’s food delightful.Additionally, we’re pleased to know that our housekeeping team maintained your room to your satisfaction, ensuring it was clean, fresh, and tidy throughout your stay.Your kind words motivate us to continue delivering outstanding hospitality. We look forward to welcoming you back soon for another memorable visit.Best wishes, Marta

10/10 – Uitstekend

June

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We’ve stayed here before and it’s clear that the bedrooms have been refurbished as the room was much nicer than last time. The bed was very comfortable and there’s plenty of room to hang your clothes in the wardrobe. The staff are always very polite and helpful. It’s very handy for the zoo and there’s a great Chinese restaurant right opposite.
1 nacht verbleven in april 2024
Reactie van Sanjaya Weerasinghe op 8 apr 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 – Uitstekend

Jon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really friendly staff. Lovely food
4 nachten verbleven in april 2024
Reactie van Sanjaya Weerasinghe op 8 apr 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 – Uitstekend

Alison

Positief: Netheid, personeel en service en voorzieningen
Lovely stay as always - frustrating that toilet wouldn’t flush properly and the shower was a bit low for my personal liking.
1 nacht verbleven in april 2024
Reactie van Sanjaya Weerasinghe op 8 apr 2024
Thank you for taking the time to leave a review. Have noted and passed your comments on to the appropriate Team Manager to action.

8/10 – Goed

Beverley, Dundee

Staff friendly and helpful. Hotel possibly in need of a refurbishment.
1 nacht verbleven in april 2024
Reactie van Sanjaya Weerasinghe op 8 apr 2024
Thank you for your feedback, we do appreciate both positive and negative feedback and act upon where we can. Hope we can welcome you back on a future occasion.

10/10 – Uitstekend

Craig

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Holiday inn edinburgh is next to edinburgh zoo so a good hotel for families. Premium rooms are nice and spacious although i did find the bathroom a little cramped for the room type. The reception staff were very good especially at check inn over easter son was so pleased when the recpetion member took over an envelope with Easter things in it, which made him feel very special and rought smile to his face.
2 nachten verbleven in maart 2024
Reactie van Marta op 7 apr 2024
Thank you for choosing to stay at Holiday Inn Edinburgh! We appreciate your detailed feedback, and we’re delighted to hear that our location next to Edinburgh Zoo was convenient for your family. Our premium rooms are designed to provide comfort and space, although we apologize if the bathroom felt a bit cramped. Your comments are valuable as we continuously strive to enhance our guests’ experience.We’re thrilled that our reception staff made your Easter check-in special! It’s heart-warming to know that your son’s smile was brightened by the surprise envelope with Easter treats. Moments like these make our efforts worthwhile.We look forward to welcoming you back to Holiday Inn Edinburgh in the future. If there’s anything else we can assist you with, please feel free to reach out.Warm regards,Marta

8/10 – Goed

Shona

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy stay
1 nacht verbleven in april 2024
Reactie van Marta op 5 apr 2024
Thank you for sharing your feedback! We appreciate your rating of 4 out of 5 for your recent stay. It’s great to hear that your experience was an easy stay. We value your input and hope to welcome you back soon for another enjoyable visit. Best wishes, Marta

4/10 – Matig

F

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid
The enire room was not clean. The bathroom 's floor was even sticky. I had to complain and the staff gave us another room
1 nacht verbleven in april 2024
Reactie van Marta op 2 apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It is our utmost priority to provide a clean and comfortable environment for all our guests, and we regret that we fell short of your expectations.We appreciate your patience and understanding in allowing us to address the issue promptly. Our team has taken your comments seriously, and we have already taken steps to rectify the situation. The bathroom floor has been thoroughly cleaned, and we assure you that this was an isolated incident.We hope that your subsequent room met your expectations and that you were able to enjoy the rest of your stay.Once again, we apologize for any inconvenience caused, and we look forward to welcoming you back in the future.Warm regards,

10/10 – Uitstekend

Nina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, close to the city centre, amazing staff 😘
1 nacht verbleven in maart 2024
Reactie van Marta op 2 apr 2024
Thank you for sharing your positive experience! It’s wonderful to hear that the location was great, the hotel staff were amazing, and the overall experience scored a 5/5. Your feedback is valuable and appreciated. We look forward to welcoming you back soon!Best wishes,

6/10 – Redelijk

Stephen

Positief: Netheid, personeel en service
3 nachten verbleven in maart 2024
Reactie van Marta op 5 apr 2024
Thank you for sharing your feedback! We appreciate your rating of 3 out of 5 for your recent stay. While we’re glad to have hosted you, we also recognize that there’s room for improvement. Our team takes guest reviews seriously, and we’ll use your input to enhance our services.If there are specific details you’d like to share about your stay, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide an even better experienceBest wishes, Marta

10/10 – Uitstekend

Kyle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No complaints
2 nachten verbleven in maart 2024
Reactie van Marta op 2 apr 2024
Thank you for your positive feedback! We are delighted to hear that you had a pleasant experience during your stay with us. Your 5/5 rating is greatly appreciated, and we are thrilled that you found our accommodations satisfactory.Our team works hard to ensure that each guest has a comfortable and enjoyable stay. We hope to continue exceeding your expectations in the future. If there is anything else we can assist you with, please do not hesitate to reach out.We look forward to welcoming you back soon!Warm regards,

8/10 – Goed

Alena

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Room is nice, but Spirit Health facilities are quite old
1 nacht verbleven in maart 2024
Reactie van Marta op 2 apr 2024
Thank you for sharing your feedback. It's great to hear you found your room to your liking! However, we're sorry to learn that our Spirit Health facilities didn't meet your expectations due to their age. We're committed to providing a quality experience in all aspects of your stay, and your input is invaluable as we consider future updates and improvements. Please rest assured that we are looking into ways to refresh and enhance these facilities. We hope to welcome you back soon and provide a more satisfying overall experience.Warm regards,

8/10 – Goed

BAHAR

Reisde met partner
In the room aırcondıtıon not good
2 nachten verbleven in maart 2024
Reactie van Marta op 2 apr 2024
Thanks for your review and the 4/5 rating! We're sorry the air conditioning wasn't up to par. We're on it—checking and improving our AC systems to ensure a comfy stay next time. Hope to see you again!Best wishes,

10/10 – Uitstekend

Roy

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Marta op 2 apr 2024
Thank you so much for taking the time to share your wonderful experience at our hotel! We truly appreciate your kind words and the perfect 5/5 rating! We are looking forward to welcoming you back soon!Best wishes,

10/10 – Uitstekend

Nicola

Great place to stay 😊
2 nachten verbleven in maart 2024
Reactie van Marta op 2 apr 2024
Thank you for choosing us and giving us a perfect 5/5 rating. We’re delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we’re thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay. Your 5/5 rating fills us with joy!

8/10 – Goed

Thomas

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Hotel was satisfactory , a little to far from the city center
2 nachten verbleven in maart 2024
Reactie van Marta op 31 mrt 2024
Dear ThomasThank you for choosing our hotel. We appreciate your feedback. While we aim to provide a convenient location, we apologize if the distance from the city canter fell short of your expectations. We hope to welcoming you back soonWarm regards,

10/10 – Uitstekend

Sayooj

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lots of parking and easy access to the public transportation
2 nachten verbleven in maart 2024
Reactie van Marta op 30 mrt 2024
Dear Sayooj, We’re delighted to hear that you found our parking facilities ample and convenient. Our goal is to ensure that our guests have a hassle-free experience, and easy access to public transportation is definitely a plus! Whether you’re exploring the city or commuting, we’re glad you found it convenient. Thank you for your positive feedback, and we look forward to welcoming you back soon!

10/10 – Uitstekend

Shana

2 nachten verbleven in maart 2024
Reactie van Sanjaya Weerasinghe op 19 apr 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 – Uitstekend

Bruce

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A conveniently situated hotel with, importantly for my wife, a walk-in shower. Very friendly staff. On-site parking and access to local bus services close by, is an added bonus.
5 nachten verbleven in maart 2024
Reactie van Sanjaya Weerasinghe op 29 mrt 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

8/10 – Goed

Kin Sang

Reisde met partner
Positief: Netheid
Location is good, near the zoo and within walking distance from various restaurants
6 nachten verbleven in maart 2024
Reactie van Sanjaya Weerasinghe op 28 mrt 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

8/10 – Goed

Rex

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Very good overall
2 nachten verbleven in maart 2024
Reactie van Sanjaya Weerasinghe op 27 mrt 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

4/10 – Matig

Patrick

Zakenreiziger, Reisde met familie
Hotel is a monstrous building in a nice area. Very few Scottish staff, you could be anywhere. The breakfast a big disappointment, congealed scrambled eggs, several customers complaining about the uncooked bacon (most of us do not like partly grilled uncooked). Not good value for money. Just a big chain hotel with no personality
1 nacht verbleven in maart 2024
Reactie van Marta op 28 mrt 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your comments and apologize for any inconvenience you experienced during your visit.Regarding the breakfast, we sincerely apologize for falling short of your expectations. We have shared your feedback with our culinary team to address the issues you mentioned. Rest assured, we are committed to improving the quality of our offerings to ensure a delightful dining experience for all our guests. In terms of staffing, we appreciate your observation, but we aim to maintain a diverse and international team in our hotel. Once again, we apologize for any inconvenience you encountered during your stay. We hope you will consider giving us another opportunity to exceed your expectations in the future.Warm regards,

8/10 – Goed

Carolyn

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was lovely and so was the hotel. The breakfast was first class but the dinner was far from first class. It took almost an hour to get our food and the food wasn't the best, neither was the service. When we complained, we didn't even get an apology from the waiting staff. However, the manager was very apologetic and helped rectify things. Not the best £70something we've ever spent on food. Overall though, we'd stay there again, we just wouldn't eat dinner there.
1 nacht verbleven in maart 2024
Reactie van Sanjaya Weerasinghe op 26 mrt 2024
Thank you for your feedback, we do appreciate both positive and negative feedback and act upon where we can. Hope we can welcome you back on a future occasion..

8/10 – Goed

Stuart

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only point I would make is cold buffet part of breakfast was limited compared to what it used to be and price has gone up
1 nacht verbleven in maart 2024
Reactie van Sanjaya Weerasinghe op 26 mrt 2024
Thank you for taking the time to leave a review. Have noted and passed your comments on to the appropriate Team Manager to action.

8/10 – Goed

Pekka

2 nachten verbleven in maart 2024
Reactie van Sanjaya Weerasinghe op 14 apr 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 – Uitstekend

ronald

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely hotel, friendly staff
1 nacht verbleven in maart 2024
Reactie van Sanjaya Weerasinghe op 21 mrt 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Edinburgh. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Pat

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, tidy, pleasant staff. An excellent stay, thank you.
2 nachten verbleven in maart 2024
Reactie van Sanjaya Weerasinghe op 20 mrt 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 – Uitstekend

Ann

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Suprina at the front desk, made check in super smooth. What expedia promised was not what I got upon checkin, I had to upgrade, however Suprina was extremely helpful.
2 nachten verbleven in maart 2024
Reactie van Sanjaya Weerasinghe op 20 mrt 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

10/10 – Uitstekend

Fiona

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Sanjaya Weerasinghe op 17 mrt 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back.

8/10 – Goed

Andreea

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location if you want to go about and visit places. The hotel is right next to the zoo. Amazing
2 nachten verbleven in maart 2024
Reactie van Sanjaya Weerasinghe op 17 mrt 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Edinburgh. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Gerardo

1 nacht verbleven in maart 2024
Reactie van Marta op 2 apr 2024
Thank you for sharing your delightful experience at our hotel. Your perfect 5/5 rating warms our hearts, and we’re thrilled to have exceeded your expectations.We hope to welcome you back soon!

8/10 – Goed

Rhona

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Sanjaya Weerasinghe op 10 mrt 2024
Thank you for taking the time to leave us a review. Look forward to welcoming you back