Vacances de Ebbw Vale

Très bon séjour. Accueil sympathique et attachant. Personnel impliqué dans l’optique de maintenir un hôtel parfait. Nous recommandons pour vos séjours au Pays de Galle.

Les chambres sont très agréables et spacieuses. Les petits déjeuners sont excellents, cuisinés avec de très bons produits. Le point noir c'est la situation de l’hôtel qui se trouve proche d'une autoroute urbaine ce qui mériterait des huisseries isolantes d'un point de vue phonique ce qui n'est pas le cas actuellement.

Lovely location Very clean Great communication with owner We were there in the very hot weather (34 degrees plus) and the ventilation was inadequate A stronger fan and better blinds in the living area would have made it more comfortable

The hotel was nice, but the checkin was quite a pain. I booked via expedia.fr and within a few hours they send le an email since they didnt ubderstood sole french. So i specifically told them i booked a "2 single beds" room. When i arrived with my colleague, they gave us a "1 double bed" room. We went back to the lobby and happily changed the room. Again, it was a "1 double bed" room... So we wemt back and they didnt found another room. So they suggested that one of us sleep on the sofa. I m not sure irs quite professional to propose this to resolve the issue. So we separated the double bed and asked for a second mattress cover and blanket, and they happily gave them to us. They gave us, thats all. So here we are, at 11pm on a Sunday, after a long trip, separating the beds and doing our own beds in the hotel... I m not sure I would call that a good service. Except that, the rest of the stay was enjoyable, but if I book something, I expect to have it and I expect the hotel to resolve the issue in a proper way rather than proposing the sofa or letting the clients do their bed...