Dear Irene,Thank you for taking the time to evaluate your stay in our house. Your honest opinion is important to us. This is the only way we can live up to our claim of being able to advise you as a customer individually and professionally. We thank you for your suggestions and tips, because they help us to improve our service every day. We sincerely apologize for any inconvenience.

Dear Nish,thank you for taking the time to tell us about your experience at our hotel. Please allow us to express our sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Best regards from Düsseldorf!

Dear guest,thank you for taking the time for a review. We are delighted to read that you were almost fully satisfied during your stay with us. It would be a pleasure to welcome you again as our guest.

Lieber Gast, leider hat es Ihnen bei uns nicht gefallen. Vielleicht können Sie uns mitteilen, was genau dazu geführt hat, dass Sie uns nur mit einer 1 bewertet haben.Vielen Dank und viele Grüße aus Düsseldorf!

Dear Guest,thank you very much for your rating and your nice comments.Best regards,Your Madison-Team!

Sehr geehrter Gast, wir bedauern, dass es Ihnen bei uns nicht gefallen hat. Die angesprochenen Mängel nehmen wir jedoch sehr ernst und haben diese an die Abteilungen weitergeleitet. Wir würden uns freuen, wenn Sie uns Gelegenheit geben, uns bei Ihrem nächsten Aufenthalt in Düsseldorf, von einer besseren Seite zeigen zu können. herzliche Grüße aus dem Madison!

Lieber Gast,herzlichen Dank für die tolle Bewertung!Viele Grüße aus dem Madison

Dear guest,Thanks for your feedback.We are pleased that you were satisfied with the breakfast and the proximity to the center. However we regret that we could not convince you with the room completely. Hopefully you will visit us again still.With kind regardsYour Novum Hotel Madison Düsseldorf team

Dear Guest, thank you very much for your great feedback. We are pleased that you were able to enjoy your time with us. Especially in the current time we are very happy about such great feedback! This spurs the entire team on to a steadily increasing willingness to serve our guests and motivates us all very much. We look forward to your next stay! Best regards, Your team of Novum Hotel Madison Düsseldorf

Dear guest, thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Your team of Novum Hotel Madison Düsseldorf

Dear guest, Thank you very much for your good evaluation. We are happy that you were especially satisfied with the location of our hotel and our staff. We hope that you will visit us again one day. With kind regards Your Novum Hotel Madison Düsseldorf team

Dear guest, Thank you very much for your feedback. We are sorry that we did not meet your expectations. Yes we do not have any air con unfortunately and it is a pity that you probably had not looked at the room description beforehand and were disappointed. We apologize for any inconvenience. With kind regards Your Novum Hotel Madison Düsseldorf team