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Beoordelingen van Dylan Hotel

5 out of 5
Dylan Hotel
Eastmoreland Place, Dublin, Dublin

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 302 van 448 beoordelingen" "
Gastenscore: 8 - Goed. 104 van 448 beoordelingen" "
Gastenscore: 6 - Redelijk. 20 van 448 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 448 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 448 beoordelingen" "

9,8/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

b, rotterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Aangenaam hotel. Luxe inrichting goede kamer. Faciliteiten (ontbijt, sport, koffie op kamer)niet bijzonder.

10/10 – Uitstekend

Sharon, Tunbridge Wells

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fabulous hotel and location Great staff Food excellent and outside space perfect We will definitely come back
3 nachten verbleven in mei 2024
Reactie van Conor Dillon op 20 mei 2024
Dear SharonThank you for sharing your experience of Dylan, I am really delighted you enjoyed out terraces, perfect for all seasons. I hope to welcome you once again, Kind Regards, Conor Dillon, General Manager.

10/10 – Uitstekend

Martin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent Service
2 nachten verbleven in maart 2024
Reactie van Siobhan Murray op 4 apr 2024
Dear MartinThank you for sharing you 5/5 review of your stay at Dylan. We are thrilled that you enjoyed your stay and we hope to welcome you back on another occasion soon.Kind RegardsSiobhan MurrayRevenue & Reservations Manager

10/10 – Uitstekend

shang, SINGAPORE

3 nachten verbleven in maart 2024
Reactie van Siobhan Murray op 4 apr 2024
Dear ShangMany thanks for taking the time to share your 5/5 review of your stay at Dylan. We hope to have the pleasure of welcoming you back on another occasion soon.Kind RegardsSiobhan MurrayRevenue & Reservations Manager

10/10 – Uitstekend

Nichaela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel with very nice and attentive staff!
3 nachten verbleven in maart 2024
Reactie van s op 5 mrt 2024
Dear Nichaela We are thrilled to see you 5/5 review of your stay with us. We hope to have the pleasure of welcoming you back again soon.Kind RegardsSiobhan MurrayRevenue & Reservations Manager

10/10 – Uitstekend

John

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing stay in a quiet upmarket stylish hotel
Superb stay from start to finish with a fantastic professional team the whole way through. Bravo guys! The only negative thing I would say is that I found the main restaurant uncomfortably cold for dinner and breakfast. I can’t fault the top class food but did go to my room for a Willy jumper! We will be back!
1 nacht verbleven in februari 2024
Reactie van Siobhan Murray op 9 feb 2024
Dear John,Thank you for your 10/10 review, I am delighted to hear that you enjoyed your stay and we will look forward to welcoming you back to Dylan again soon.Kind RegardsSiobhan MurrayRevenue & Reservations Manager

10/10 – Uitstekend

Kristin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at Dylan Hotel was incredible! They were extremely accommodating and super friendly. It was clean, safe and the amenities were great. Even when there was a small problem in my room with the toilet, they had me moved to the next room within 15 minutes and were overly apologetic. The bedding was sooo good! They gave great recommendations for local bars. Fully staffed all night. Coordinated taxis to the airport with prompt service. I could not be happier with my choice of places to stay in Dublin!
3 nachten verbleven in december 2023
Reactie van Siobhan Murray op 11 jan 2024
Dear Kristin,We are thrilled to read your 5/5 review of your stay at Dylan. Thank you for taking the time to share your impressions following your stay with us and for your kind comments. It is amazing to read such positive feedback.We are looking forward to the pleasure of welcoming you back for another visit soon.Kind RegardsSiobhan MurrayRevenue & Reservations Manager

10/10 – Uitstekend

Carole

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in november 2023
Reactie van Conor op 5 dec 2023
Thank you for staying with us, delighted you enjoyed your stay.We look forward to welcoming you back again soon.

10/10 – Uitstekend

Martin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a fantastic hotel in a great location with wonderful staff It is truly a relaxing and enjoyable place to stay
2 nachten verbleven in november 2023
Reactie van Siobhan Murray op 21 nov 2023
Dear Martin,Thank you so much for taking the time to leave your wonderful review of Dylan Hotel. We hope to welcome you back soon for another wonderful stay.Kind RegardsSiobhan MurrayRevenue & Reservations Manager

10/10 – Uitstekend

Pamela

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful
6 nachten verbleven in oktober 2023
Reactie van Conor Dillon op 7 nov 2023
Dear Pamela, Delighted you enjoyed your stay with us. Hope to welcome you back again soon.Conor.

8/10 – Goed

Nicole

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice boutique hotel.
1 nacht verbleven in oktober 2023
Reactie van Siobhan Murray op 23 okt 2023
Dear NicoleThanks for sharing your feedback. We hope to welcome you back to Dylan on another occasion soon.Kind RegardsSiobhan MurrayRevenue & Reservations Manager

10/10 – Uitstekend

Shannon, Stillwater

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Dylan is lovely…. Welcoming with older elegant comfort, bright roomy rooms and attentive staff.
3 nachten verbleven in augustus 2023
Reactie van GM op 15 aug 2023
Thank you for sharing your experience, delighted your enjoyed your stay. Thank you for choosing us. Kind Regards, Conor DillonGeneral Manager

10/10 – Uitstekend

Poul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fantastic staff ad service
Staff were very welcoming and friendly - breakfast was superb.
1 nacht verbleven in juli 2023
Reactie van Siobhan Murray op 20 jul 2023
Dear Poul,Thank you for taking the time to share your feedback. We are delighted to hear that our team are friendly and welcoming and that Breakfast was superb. We hope that we will have the pleasure of looking after your stay again in the near future. Kind RegardsSiobhan MurrayRevenue & Reservations Manager

10/10 – Uitstekend

Susan

2 nachten verbleven in juni 2023
Reactie van GM op 15 aug 2023
Thank you for sharing your feedback with us. Kind Regards, Conor DillonGeneral Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Very clean and welcomes service dogs and perhaps other dogs too. Very original decor. Downsides were lack of hot water, expense, slow service and no real parking facilities except rather expensive valet parking with limited access. It was also very hard to find, the lack of any real signing , while in some ways welcome in these days of brash advertising, does not help you to find the place if you’re driving there.
3 nachten verbleven in juni 2023

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was amazing! Even took care of our exceptional request of early checkin.
4 nachten verbleven in juni 2023
Reactie van Siobhan Murray op 23 jun 2023
Dear Guest, We are thrilled to hear of your amazing experience at Dylan. We hope to welcome you back on another occasion in the near future.

4/10 – Matig

gerard, Edgartown

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Room was tight and lacked any space for personal items. Bathroom had no shelf. A/c was ineffective. Bar/service staff were arguing about a $20 tip. It was embarrassing and annoying. They obviously did not care that customers were present. Then they started speaking louder in a foreign language. It was what I would have expected in a two star hotel.
2 nachten verbleven in juni 2023
Reactie van Siobhan Murray op 23 jun 2023
Dear Gerard,Thank you for your feedback, I can assure you these items have been taken onboard seriously with our Senior Management team. The details of your guest team are with our maintaence & design team and an investigation is underway with the Director of Food & Beverage Patrick and training implemented to ensure that our guests will not have a similar experience.

2/10 – Ontzettend slecht

Michael G

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
So disappointing
Stayed 3 nights. Noise every morning from 7am by builders. No warning and no apology for the inconvenience. In fact when I reported the problem every morning to reception on site staff - my complaint was ignored and on day 2 I was advised they might be finished but maybe not. No offer of appeasement e.g. change to another room. Before I came to stay I had to amend my booking to stay a 3rd night which when I called to make this extra booking I had to pay a higher charge for the night. I have stayed by choice in the Dylan more than 5 times previously. I will have to seriously think before I stay here again
2 nachten verbleven in mei 2023
Reactie van Siobhan Murray op 19 mei 2023
Dear Michael GThank you for your feedback. I am so sorry to hear of your disturbance during your stay. The soft refurbishment project that is taking place has over run on time and we are truly sorry that this has had an impact on your stay. We would love the opportunity to welcome you back on another occasion in the near future to experience one of our newly redecorated guest rooms and I will personally ensure you are well looked after. Kind RegardsSiobhan MurrayRevenue & Revenue Manager

8/10 – Goed

Martin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023

10/10 – Uitstekend

Michael Patrick

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful boutique hotel in a quiet area. The hotel staff is superb!
2 nachten verbleven in april 2023
Reactie van Siobhan Murray op 24 apr 2023
Dear Mr Patrick,We are so happy to hear you enjoyed your stay at The Dylan. I will share your kind words with our wonderful team who always strive to go above and beyond for our guests. We hope to have the pleasure of welcoming you back to Dublin again soon.

10/10 – Uitstekend

Kathleen, Florence

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We enjoyed our quick stop over, room was clean, staff was friendly and helpful, breakfast was amazing.
1 nacht verbleven in maart 2023
Reactie van Siobhan Murray op 27 mrt 2023
Dear Kathleen,Thank you for your review. We are delighted you enjoyed your stay with us. We hope to welcome you back on another occasion soon. Kind RegardsSiobhan Murray Revenue & Reservations Manager

10/10 – Uitstekend

Laurent

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Small cute high end hotel close to downtown
4 nachten verbleven in maart 2023
Reactie van Siobhan Murray op 21 mrt 2023
Dear Laurent,Thank you for your feedback. We are delighted you enjoyed your stay and we hope to have the pleasure of welcoming you back on another occasion soon. Kind RegardsSiobhan MurrayRevenue & Reservations Manager

2/10 – Ontzettend slecht

Timothy

1 nacht verbleven in februari 2023

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Christmas Eve Magic
We stayed on Christmas Eve at the tail end of our tour around Ireland. The staff went above and beyond to create magic for our girls, wrapping a gift for them to unwrap and providing cookies. They even helped Santa to continue a holiday pajama tradition with stealth. The hotel is beautiful and well kept. I will definitely book again.
1 nacht verbleven in december 2022
Reactie van Belen Benitez, Front Desk Manager op 8 jan 2023
Dear Elisabeth, Thank you very much for sharing your experience following your recent visit..I am delighted to read you had such a great time with us, and the warm hospitality from our team was the highlight of your visit.Your compliments will be shared with them as I am sure they will be thrilled to know that their efforts have made a positive difference.We look forward to welcoming you back for another brilliant stay.Thank you King regardsBelen BenitezFront Desk Manager

10/10 – Uitstekend

sanam

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is one of the best hotels I have stayed. I loved the staff as they were so kind and polite. The room is extremely comfortable and clean. The only thing is the area is a bit far from center if you have kids but I am still so happy and will come back.
Reactie van Belen Benitez, Front Desk Manager op 8 jan 2023
Dear Sanam, Thank you for taking the time to review your recent stay at Dylan hotel.Our Team work hard on behalf of our guests and will be thrilled with your praise.I am delighted you enjoyed your stay with us and look forward to welcoming you back to Dylan again in the future.

10/10 – Uitstekend

Hilda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2022
Reactie van Belen Benitez, Front Desk Manager op 17 dec 2022
Dear Hilda, Thank you so much for your generous score.Looking forward to welcoming you again.Kind regards

2/10 – Ontzettend slecht

Harold

2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Crystal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beds were very comfortable, location was very convenient and staff was wonderful. Would stay here again!
1 nacht verbleven in oktober 2022
Reactie van Front Desk Manager op 17 dec 2022
Dear Crystal,Thank you so much for your review.We are delighted to know you had a nice stay with us.Looking forward to see you soon.Kind regards

8/10 – Goed

Julie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022
Reactie van Front Desk Manager op 21 okt 2022
Thank you Julie, for taking the time to give us a rating. We look forward to welcoming you back again in the near future. Best regards, Reetu JaganFront Desk Manager

10/10 – Uitstekend

Alex

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
clean, technologically advanced, rooms big, excellent design of the hotel and rooms, amenity.
2 nachten verbleven in september 2022
Reactie van Front Desk Manager op 30 sep 2022
Dear Michael, Thank you for taking the time to write a positive feedback regarding your stay with us, we greatly appreciate your insight of the hotel from a guest perspective and hope to see you return to us soon. Kind regards, Reetu JaganFront Desk Manager

10/10 – Uitstekend

Gerry

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They did an amazing job. The staff was excellent.
1 nacht verbleven in september 2022
Reactie van Front Desk Manager op 30 sep 2022
Dear Gerry, Thank you for your review and I am delighted to hear our team were able to assist you with your stay and make it more enjoyable. We look forward to welcoming you back. Kind regards, Reetu Jagan Front Desk Manager

8/10 – Goed

Carol

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Dylan is always a treat and lovely hotel. Lovely bedrooms and the bar is a particular favourite. The staff always go above and beyond. The outside courtyard the perfect place to sit and while away some down time.
1 nacht verbleven in september 2022
Reactie van Front Desk Manager op 30 sep 2022
Dear Carol, Thank you for choosing the Dylan Hotel, and we are grateful for your positive kind words. We hope to see you again really soon. Kind regards,Reetu JaganFront Desk Manager

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful hotel, highly recommend a stay here, you won’t be disappointed 🙂 Wish I could have stayed longer.
1 nacht verbleven in september 2022
Reactie van Conor Dillon, General Manager op 17 sep 2022
Dear Karen, Thank you for your positive feedback, we are delighted you have enjoyed your stay with us.We look forward to inviting you back again. Kind Regards, Reetu Jagan Front Office Manager Dylan Hotel

10/10 – Uitstekend

PETER

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2022

8/10 – Goed

Maria

2 nachten verbleven in september 2022
Reactie van Conor Dillon op 8 sep 2022
Thank you for staying with us

10/10 – Uitstekend

Cristina

3 nachten verbleven in augustus 2022
Reactie van Conor Dillon op 8 sep 2022
Thank you for staying with us

10/10 – Uitstekend

Athol

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our initial thoughts were mixed as we had an older room with a bed that was not up to standard. The room clearly needed refurbushment and the air conditioning didnt work. We mentioned this to the Duty Manager after the first night and her response was almost overwhelming, she could not do enough to address our concerns. We were moved to a new room that was vastly superior to the first room, a superb bed and air conditioning that worked. Following this response from the Duty Manager our view of the Dylan went from "maybe not return" to an unequivocal "we will be back"(albeit we will make sure we get one of the new rooms.). Lovely hotel massive seating area for relaxing and meetings, staff simply amazing. Definitely worth the price.
2 nachten verbleven in augustus 2022
Reactie van Conor Dillon, General Manager op 17 sep 2022
Dear Athol, Thank you for your generous feedback and we are happy to hear your stay was a positive experience in the end. We are delighted to inform you that our older bedrooms will be going through a refurbishment and therefore this issue will be solved however, we are sorry for any inconvenience this has caused you. We look forward to inviting you back again. Kind Regards, Reetu Jagan Front Office Manager Dylan Hotel

8/10 – Goed

Judith

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Mixed revue
First room was small andnot worthy of the price charged but we were moved to a much nicer room although the bathroom was tiny Reception staff helpful but you rarely saw the same person twice. Breakfast staff pleasant but poorly trained. Is there anyone in overall charge… manager… ?? No evidence of anyone other than in breakfast room where a general manager was rushed off his feet!!!
3 nachten verbleven in juni 2022

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2022

2/10 – Ontzettend slecht

Niamh

1 nacht verbleven in mei 2022

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2022

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2022

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2022
Reactie van Alan | Reservations op 24 mrt 2022
Hello Richard, Thank you for your perfect score and for taking the time to share your experience with other travelers. We look forward to welcoming you back to Dylan for another perfect stay.

4/10 – Matig

Geverifieerde reiziger

Negatief: Comfort kamer
Wouldn’t rate it!
Booked and paid for a suite back in July for a weekend in November to be told at 4:30pm on the day of arrival that our room was not available as they overbooked and that we were going to be downgraded. We were told we would be compensated with either complimentary breakfast, complimentary valet, a complimentary upgrade if we chose to stay again another time. So disappointed with the phone call, driving 2 1/2 hours to arrive to be told that valet parking was full and we could pay for valet parking anyway that evening and she would run it past her manager in the morning, as we were not getting the valet parking we said no and parked on the street. Our room was located on the 2nd floor ‘Deluxe’ room, this room was not a 5* standard room which was located beside the lift which may aswel have been in our room with the noise of it every time it was called! We spoke with the manager on site and advised how unhappy we were, he was lovely and provided us with a Refund for our weekend as it was not the standard that we had signed up for. I wouldn’t rate this hotel as a 5* hotel but the staff member I dealt with was brilliant and extremely helpful
2 nachten verbleven in november 2021
Reactie van Shauna op 22 nov 2021
Dear valued guest, Thank you for taking the time to review your stay at Dylan hotel. We are disappointed to hear of your experience. I know you spoke to our Front Office Manager, Adrien on departure and a refund was arranged. Please do not hesitate to contact me if you would like to discuss your experience further. Kind regards, Shauna Deely, Rooms Division Manager, sdeely@dylan.ie

10/10 – Uitstekend

padraig

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Class spot !
Very very friendly.
2 nachten verbleven in november 2021
Reactie van Alan | Reservations Manager op 14 nov 2021
Hello Padraig, Thank you for your kind review and perfect score. We look forward to welcoming you back to Dylan in the not too distant future. Kind regards, Alan Reservations Manager

4/10 – Matig

Feargal

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
Underwhelming
Bit of drama on check in about a €50 deposit in case I damage the room. Makes little sense for a supposedly 5 star Hotel at ~€300/night. Having a foreign debit card would mean paying €20 in bank fees and commissions to meet this requirement. Explained to manager but she still insisted on €50 cash which, honestly, seems a little bit of a cheap move for a hotel that positions itself in the higher bracket of hoteliers. It somehow implies that the guest might run out on the bill. There isn’t even a minibar - just an empty fridge.. I ordered room service. I then got a call back a minute later to take it again as she had forgotten. Fine, no problem, but then after confirming it twice, I get my order less two items I had ordered but with the bill for all of them and cold food. I called room service again and ordered a different item. The French gentleman handled it very well apologising for the error. All in all, a little sloppy for a 5 star hotel. I was in room 104 next to the lifts. It was noisy outside every time a door opened and slammed shut. If it was a simple guesthouse, I could understand but a little surprising given where we were. The coffee machine had pods but no milk anywhere in the room. Odd. I was glad to be leaving and really just felt like the reception needs some training in customer service.
1 nacht verbleven in september 2021

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Got me checked in nice and early , very helpful receptionist
1 nacht verbleven in september 2021
Reactie van Conor Dillon, General Manager op 16 sep 2021
Thank you for sharing your feedback with us - we are very happy you enjoyed your stay.

10/10 – Uitstekend

Stewart

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel. Incredibly attentive staff. Would stay again.
1 nacht verbleven in augustus 2021
Reactie van Conor Dillon, General Manager op 16 sep 2021
Thank you for sharing your feedback with us - we are very happy you enjoyed your stay.

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service en comfort kamer
The Dylan hotel is in a lovely area . Our room overlooked a garden. Room was a little too warm for me and air conditioning was set at 19 degrees. But the comfy bed made up for that!!! We had breakfast and lunch in the hotel and both were excellent This hotel and its staff made our Dublin stay special and I would definitely recommend it !
2 nachten verbleven in augustus 2021
Reactie van Conor Dillon, General Manager op 16 sep 2021
Thank you for sharing your feedback with us - we are very happy you enjoyed your stay.