King Salman bin Abdul Aziz Al Saud St, Jumeirah Beach, Dubai
Beoordelingen
9,4
Uitzonderlijk
Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 388 van 510 beoordelingen" "
10 - Uitstekend
388
Gastenscore: 8 - Goed. 73 van 510 beoordelingen" "
8 - Goed
73
Gastenscore: 6 - Redelijk. 32 van 510 beoordelingen" "
6 - Redelijk
32
Gastenscore: 4 - Matig. 7 van 510 beoordelingen" "
4 - Matig
7
Gastenscore: 2 - Ontzettend slecht. 10 van 510 beoordelingen" "
2 - Ontzettend slecht
10
9,6/10
Netheid
9,4/10
Personeel en service
9,6/10
Voorzieningen
9,4/10
Staat van de accommodatie en faciliteiten
9,0/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Michael Sanchez
Reisde met familie
26 aug 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spent six wonderful nights at the hotel. Highly recommended.
Michael Sanchez
6 nachten verbleven in augustus 2023
Reactie van Management Team One&Only Royal Mirage, Dubai op 3 sep 2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We are pleased that overall, we were able to create a truly memorable experience for you at the resort. The team consistently strive to deliver the best of care, with a warm, genuine and friendly approach and will definitely be very appreciative of your kind comments. We certainly look forward to welcoming you back in the not too distant future.
10/10 – Uitstekend
Geverifieerde reiziger
9 nov 2019
Geverifieerde reiziger
7 nachten verbleven in oktober 2019
Reactie van Management Team op 20 nov 2019
Dear Guest,
Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We sincerely look forward to welcoming you back in a not too distant future.
Best regards,
Management Team
One&Only Royal Mirage, Dubai
8/10 – Goed
Geverifieerde reiziger
Reisde met familie
9 mrt 2019
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel op zich mooi, maar uitzicht vanaf het strand allemaal kranen en lawaai
Geverifieerde reiziger
4 nachten verbleven in maart 2019
Reactie van Management Team op 11 mrt 2019
We certainly appreciate of your feedback, thus thank you for taking the time to share such with us following your recent stay. We take note of your feedback on the recent developments within the proximity of the resort and indeed regret any noise inconveniences experienced. For the past many years Dubai has indeed been one of the fastest growing cities in the world and has seen the development of remarkable facilities. The resort being located within Jumeirah Palm Island bay where several recent developments are currently under way, we may at times be subject to ambient noise from those projects, which unfortunately still remain out of our direct control. We do believe that Dubai as a destination, its variety of ever-growing entertainment & leisure facilities, year-round favorable sunny climate, combined with our unique beach resort facilities and genuine service, will continue to draw visitors and our esteemed guests back to the resort as witnessed from our exceptionally high-level of guest return ratio observed over the past many years. We certainly look forward to the opportunity of welcoming you back to the resort in future, and extend our very best of care and attention.
10/10 – Uitstekend
Mohamed
25 mrt 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fatamorgana
Zalig, luxe en rust. Droomhotel op een droomlocatie
Mohamed
10/10 – Uitstekend
Geverifieerde reiziger
21 nov 2017
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent, as always
This is our third time and what can I say. As always the hotel is perfect.
The staff, food, condition of the hotel, its all in top shape.
A special thanks to Akhil at the pool who, as always, took good care of us.
Hopefully we can go again next year
Geverifieerde reiziger
6 nachten verbleven in november 2017
8/10 – Goed
Geverifieerde reiziger
20 dec 2016
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk hotel aan een privé strand.
We hebben een hele romantische vakantie gehad. Het hotel is prachtig, het eten in de restaurants is heerlijk en het personeel zorgt heel goed voor je.
Geverifieerde reiziger
6/10 – Redelijk
Ramon v.
2 jan 2016
Positief: Netheid, personeel en service
Negatief: Comfort kamer
Zomer
Leuk hotel maar internet was wel echt slecht en je mag niet bij de pool eten daarnaast vond ik het bedmatras niet lekker liggen heel hard
Ramon v.
8/10 – Goed
Annelies, Amsterdam
16 nov 2015
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk hotel aan het strand.
Heerlijk hotel met prachtige parktuin waar het grote zwembad doorheen loopt. Genoeg ligbedden, ook op het strand. Prettige, rustige sfeer in het hotel. Leuk restaurant "the Beach" met mooi terras aan het strand.
Annelies
10/10 – Uitstekend
Geverifieerde reiziger
28 feb 2015
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Aanrader
Vriendelijk personeel, goede service, onverwachts Gratis WiFi (staat in beschrijving als betaald) en alles netjes en schoon. Fijne douche etc etc.
Ons verblijf was in Arabian court.
Geverifieerde reiziger
8/10 – Goed
Nick
14 dec 2014
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Net en hip hotel in arabische stijl
Fijne en knusse kamer voorzien van alle comfort. Behulpzaam en vriendelijk personeel.
Nick
8/10 – Goed
kafa, Utrecht
24 aug 2014
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heel fijn tot goed.
Rustig omgeving, erg veilig, heel netjes, erg klantverviendelijk en heel erg goed verzorgd. En lekker eten en drinken. Je wordt behandelt als een koning.
kafa
10/10 – Uitstekend
Geverifieerde reiziger
18 mrt 2014
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
heerlijk hotel, schoon luxe en aan het strand.
Uitstekend hotel om deze stad te ontdekken. Super lokatie aan de voet van de palm aan het strand .Heerlijke restaurants in hotel en mooie grote schone kamers
Geverifieerde reiziger
10/10 – Uitstekend
Geverifieerde reiziger
18 mrt 2014
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
heerlijk hotel, schoon luxe en aan het strand.
Uitstekend hotel om deze stad te ontdekken. Super lokatie aan de voet van de palm aan het strand .Heerlijke restaurants in hotel en mooie grote schone kamers
Geverifieerde reiziger
10/10 – Uitstekend
DJ, Wassenaar, Nederland
22 mrt 2013
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
heerlijk om uit te rusten en je te laten verwennen
Het was er geweldig , goede service ,leuke restaurants ,aardige mensen, komen zelfs je (zonnen)bril poetsen , hele dag wordt er water geschonken en ze lopen rond met fruithapjes heerlijk
DJ
8/10 – Goed
Geverifieerde reiziger
19 jan 2012
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lf
Super mooie zwembaden en tuinen en strand. Beetje flauw dat je extra moet betalen voor wifi in hotel van deze prijs. Verder echt fijn! Ps verwarmt zwembad is ook fijn in januari.
Geverifieerde reiziger
10/10 – Uitstekend
Henry, Valkenburg Z-H
3 okt 2011
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
hotel One and Only,voor volledige ontspanning
uitmuntend hotel,je word hier behandelt als een sjeik
Henry
10/10 – Uitstekend
Reagan, Heemskerk, Netherlands
9 dec 2009
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommend this hotel
This hotel has truly very little faults. It was a wonderful time for a romantic week away but i also plan to come back with our kids. We stayed in Arabian Court which I think may be a better experience than staying in the Palace section but i doubt its too much difference. The food in the restaurant Nina was great.
Reagan
10/10 – Uitstekend
Pranav
Reisde met partner
24 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service for Dubai. Particularly Aziz on the front desk of Arabian Court who organised celebration for my wife's birthday
Pranav
5 nachten verbleven in mei 2024
Reactie van Ron op 26 mei 2024
Dear Mr. Pranav,Thank you so much for sharing your experience and indeed delighted to read that you were pleased with the facilities and service provided by our dedicated team members particularly Mr. Azeez. We value your feedback which is shared with all. We look forward to making your stay with us most memorable. Kind Regards,
10/10 – Uitstekend
Jonathan Charles
Reisde met partner
22 mei 2024
Positief: Voorzieningen
Excellent service as always /cuisine was varied and tasty. This is a high end hotel amongst much competition, but it stills feels very personal
Jonathan Charles
6 nachten verbleven in mei 2024
Reactie van Ron op 24 mei 2024
Dear Mr. Charles, Thank you so much for sharing your experience and indeed delighted to read that you were pleased with the facilities and service provided by our dedicated team members. We value your feedback which is shared with all. We look forward to making your stay with us most memorable.Kind Regards,Ron Rendon / Connectivity Centre
10/10 – Uitstekend
Tanseela
26 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the hotel - amazing!
Tanseela
2 nachten verbleven in april 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 28 apr 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
6/10 – Redelijk
Yahsir
13 apr 2024
Yahsir
7 nachten verbleven in april 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 5 mei 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. Your input provides essential insights into areas where we can make improvements and better cater to our guests' expectations. We would love to learn more about your experience and understand how we can enhance our services to better meet your expectations. If you have specific details or suggestions you would like to share, we welcome the opportunity to discuss them further. We look forward to the opportunity to welcome you back and exceed your expectations in the future.
10/10 – Uitstekend
alessandro
Zakenreiziger
7 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bellissima
alessandro
9 nachten verbleven in maart 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 8 apr 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
10/10 – Uitstekend
Giulia
2 apr 2024
.
Giulia
3 nachten verbleven in maart 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 3 apr 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
10/10 – Uitstekend
Justyna, Maidenhead
Reisde met een groep, Zakenreiziger
15 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing location. Brilliantly run hotel. Loved our stay. We are returning customers over 8 years. Simply the best hotel in dubai
Justyna
3 nachten verbleven in maart 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 17 mrt 2024
Dear Guest, We extend our sincere gratitude for your heartfelt feedback and for your unwavering support over the past 8 years. It is always a privilege to welcome you back to One&Only Royal Mirage, your cherished home away from home. Your kind words truly mean the world to us, and we are delighted to know that we have consistently met your expectations throughout your many visits. The entire team takes immense pride in delivering genuine hospitality, and we are overjoyed to learn that their dedication to serving with sincerity, care, and passion has left a lasting impression on your experiences with us. It was a genuine pleasure to have you as our guest, and we look forward to welcoming you back in the not too distant future. Your continued patronage is deeply appreciated, and we remain committed to ensuring each moment with us is nothing short of extraordinary.
6/10 – Redelijk
Steven
Zakenreiziger
13 mrt 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I had great response on a tailor issue - thank you.
Otherwise staff and approach to service was very ‘robotic’ and adhoc.
Breakfast was poor standard for such a hotel
Steven
1 nacht verbleven in maart 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 14 mrt 2024
Dear Guest, We take this opportunity to thank you for choosing to stay with us. While it was a pleasure to have you with us, we do regret that you left the Resort with a poor impression. Your satisfaction is of utmost importance to us, and we take your concerns seriously. We extend our sincere apologies for any shortcomings you may have encountered during your stay. Your feedback is incredibly valuable, and we have swiftly taken steps to address these concerns with our team. Our commitment to delivering exceptional service remains unwavering, and we regret any instances where we may have fallen short in this regard. Additionally, we acknowledge that your breakfast experience did not meet your standards. Your feedback has been shared with our Director of Food & Beverage and Executive Chef for thorough review and to implement necessary corrective measures to elevate the guest experience. On a positive note, we are delighted to read that our tailor service met your expectations. Your kind compliment will be shared with our team, serving as encouragement to continue delivering exceptional service.We do hope this recent experience will not deter you from returning again in future. We look forward to the opportunity of welcoming you back and indeed restore your faith in the quality of our services.
10/10 – Uitstekend
Erich
26 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Erich
4 nachten verbleven in februari 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 28 feb 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
4/10 – Matig
FRANCOIS
25 feb 2024
Negatief: Personeel en service
Arabian rooms are nice but you can not open the windows - building under constructions just near the rooms! Breakfast is great but don t be upset - they will never bring you the cafe and are too busy to clean the table
3 times asking to get lugging - at 10 pm luggage’s still not in the room - it is not a 5 stars hotel . Unfortunately
They are every sorry but nothing changes
FRANCOIS
2 nachten verbleven in februari 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 3 mrt 2024
Dear Guest, We take this opportunity to thank you for choosing to stay with us. While we are delighted to have welcomed you, we are saddened that your experience fell short of both your expectations and the renowned levels of service we aspire to provide. We understand the importance of attention to detail, and any lapses in delivering the service you anticipated are sincerely regretted. Your perspective is invaluable to us, and we are committed to using your feedback as a compass for necessary enhancements, ensuring that future experiences meet and exceed your expectations. We understand your concern about the disturbances due to the ongoing constructions nearby the resort. Dubai is continually evolving to enhance the travel experience, and as part of this development, the skyline undergoes continuous improvement. While we embrace these enhancements, we are also committed to minimizing any impact on our guests' experience and we strongly believe that it will contribute to create a striking skyline and enhanced environment in the near future. Rest assured that our team is actively working to address these concerns and explore potential solutions to minimize any inconveniences for our guests. We do hope this recent experience will not deter you from returning again in future. We look forward to the opportunity of welcoming you back and indeed restore your faith in the quality of our services.
10/10 – Uitstekend
Philipp, Paris
Reisde met familie
25 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Magnifique personnel au petit soin séjour féerique
Philipp
3 nachten verbleven in februari 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 27 feb 2024
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read that you enjoyed the facilities and services of our resort. I am pleased that overall, we were able to create a truly memorable experience for you at the resort. We sincerely value your recognition towards the service of our dedicated staff. They are very much committed to serve with sincerity, care and passion in order to ensure each guest a memorable stay and experience. Our team members will be very pleased to learn that their genuine hospitality was recognized by you. We certainly look forward to welcoming you back in the not too distant future.
8/10 – Goed
Andor
Reisde met familie
24 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Andor
4 nachten verbleven in februari 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 25 feb 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
10/10 – Uitstekend
sabrina
23 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
sabrina
4 nachten verbleven in februari 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 25 feb 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
10/10 – Uitstekend
LISETTE
Reisde met partner
19 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great time
LISETTE
2 nachten verbleven in februari 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 20 feb 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
10/10 – Uitstekend
Charlotte Rachel, Wellington
15 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Charlotte Rachel
7 nachten verbleven in februari 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 18 feb 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
10/10 – Uitstekend
usagi
Reisde met familie
10 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
部屋もお庭も清潔で居心地が良いです。朝食も美味しかったです。
usagi
1 nacht verbleven in februari 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 11 feb 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
10/10 – Uitstekend
RICARDO
5 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfeito
Não teve um defeito sequer desde ao check in ao check out!
Vale todo o investimento . Gastronomia maravilhosa , piscinas impecáveis , serviço também impecável . Uma praia bem gostosinha e muitas opções de lazer e relaxamento
RICARDO
2 nachten verbleven in februari 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 6 feb 2024
Dear Guest, We express our heartfelt gratitude for sharing your recent experience at One&Only Royal Mirage. Your words bring immense joy to our team, and we are delighted to discover that your entire stay, from check-in to check-out, was without a flaw. Your recognition of our exceptional cuisine, flawless pools, and top-tier service is truly gratifying. We take great pride in curating an environment where every facet of our guests' experience is meticulously crafted, and your positive remarks serve as a reaffirmation of our unwavering commitment to excellence. Your feedback is of utmost importance to us, acting as both a motivational force and a compass for continuous improvement. We genuinely appreciate your choice in making us your destination and granting us the privilege to create a memorable experience for you. Anticipating the pleasure of welcoming you again, we are committed to surpassing your expectations on all your future visits. Once again, thank you for entrusting us with your stay, and we look forward to the opportunity of creating more cherished memories for you in the future.
10/10 – Uitstekend
Brad, Brooklyn
Reisde met partner
1 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel. Private clean beach. Nice pools. Great for photo shoots
Brad
1 nacht verbleven in januari 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 4 feb 2024
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read your positive comments and are pleased that you found our resort to be exceptional, with a private clean beach, nice pools, and a wonderful ambiance. Your appreciation motivates us to maintain the highest standards, and we look forward to the pleasure of welcoming you back for another memorable stay in the future.
10/10 – Uitstekend
Knut
27 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Flott sted, flott Strand. Litt kjedelige barer og spisesteder, men the drift kompenserte for alt
Knut
7 nachten verbleven in januari 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 28 jan 2024
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to learn that you enjoyed our expansive private beach and pleased with the overall operations during your stay. Your feedback regarding the bars and restaurants is appreciated, and we take note of your comments as we aim to continually improve our services. We certainly look forward to welcoming you back in the not too distant future.
10/10 – Uitstekend
Ian
Reisde met partner
27 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our second visit to this hotel albeit a number of years apart. The experience was sublime, the staff were so attentive and friendly. The hotel was immaculate and serene. Will be returning again on a more regular basis
Ian
6 nachten verbleven in januari 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 28 jan 2024
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read that your stay was truly memorable, and the attentive and friendly team played a significant role in your overall satisfaction. Your appreciation for the immaculate and serene ambiance is truly valued. We certainly look forward to welcoming you back in the not too distant future.
10/10 – Uitstekend
Sabah
Reisde met partner
20 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Heaven on earth.
Sabah
4 nachten verbleven in januari 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 21 jan 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
8/10 – Goed
Martin
16 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nachts der baulärm war nicht so schön!
Martin
3 nachten verbleven in januari 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 21 jan 2024
Dear Guest, Thank you for taking the time to share your feedback on your recent stay at One&Only Royal Mirage. Your feedback is greatly appreciated, and we regret any inconvenience caused by the noise from building work. For the past many years, Dubai has been one of the fastest growing cities in the world and has seen the development of remarkable facilities. The various impressive projects ongoing on Jumeirah Palm Island and the new Dubai Harbour, which unfortunately do remain out of our direct control, is testament to the vision of Dubai’s leadership. We remain confident, that once fully completed this will add to the spectacular skyline that the guests can appreciate whilst enjoying the beach. We certainly look forward to welcoming you back in the not too distant future.
10/10 – Uitstekend
Georg
Reisde met partner
12 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Der einzige Nachteil sind extrem viele Ukrainer und Russen mit ihrem schlechten Benehmen.
Wenn es so weiter geht, werden wir dieses Hotel meiden!
Georg
6 nachten verbleven in januari 2024
Reactie van Management Team One&Only Royal Mirage, Dubai op 16 jan 2024
Dear Guest, I hope you are fine and reached home safely. Once again on behalf of all the team, a great pleasure welcoming you back to your home in Dubai, One&Only Royal Mirage. I am pleased that overall, we were able to create a truly memorable experience for you at the resort. The team consistently strive to deliver the best of care, with a warm, genuine and friendly approach and will definitely be very appreciative of your kind comments. The resort is indeed privileged to welcome several diverse discerning guests that are truly respectful towards other guests and our colleagues. I regret that you observed such was not followed on an occasion. Please rest assured that we take such comments seriously, and we are addressing this matter with the utmost attention to ensure a welcoming and comfortable environment for all our guests. We genuinely appreciate your continued patronage and looking forward to welcoming you back soon.
10/10 – Uitstekend
Michel
26 dec 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Prafait
Michel
1 nacht verbleven in december 2023
Reactie van Management Team One&Only Royal Mirage, Dubai op 31 dec 2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
10/10 – Uitstekend
Jørn Frøsig
Reisde met familie
25 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great atmospehere and wonderfull food
Jørn Frøsig
2 nachten verbleven in december 2023
Reactie van Management Team One&Only Royal Mirage, Dubai op 31 dec 2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
10/10 – Uitstekend
Anil
21 dec 2023
Anil
7 nachten verbleven in december 2023
Reactie van Management Team One&Only Royal Mirage, Dubai op 25 dec 2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
10/10 – Uitstekend
Marina
Reisde met partner
19 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Management Team One&Only Royal Mirage, Dubai op 19 dec 2023
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read that you enjoyed the facilities and services of our resort, making your stay a memorable one. Your kind words about our team members warm our hearts. Providing exceptional service is our commitment, and we are pleased to learn that each team member you encountered contributed to the enjoyment of your time with us. It was truly an honor to be a part of your special honeymoon experience. The mention of the bouquet of flowers and room upgrade bringing you great joy is incredibly rewarding for us. We are delighted that we could contribute to creating the best honeymoon memories for you. We certainly look forward to welcoming you back in the not too distant future.
10/10 – Uitstekend
Georg
Reisde met familie
12 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ein uns seit fast 10 Jahren bekanntes Hotel.Wir können fast nichts negatives über diese Unterkunft sagen.Das einzige Problem sind seit c'a 3 Jahren Russen und Ukrainer mit ihrem Kolchosverhalten.
Georg
5 nachten verbleven in december 2023
Reactie van Management Team One&Only Royal Mirage, Dubai op 18 dec 2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. The team consistently strive to deliver the best of care, with a warm, genuine and friendly approach and will definitely be very appreciative of your kind comments.
10/10 – Uitstekend
Anne
24 nov 2023
Anne
2 nachten verbleven in november 2023
Reactie van Management Team One&Only Royal Mirage, Dubai op 18 dec 2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
8/10 – Goed
Makiko
17 nov 2023
Positief: Personeel en service
Makiko
1 nacht verbleven in november 2023
Reactie van Management Team One&Only Royal Mirage, Dubai op 20 nov 2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
10/10 – Uitstekend
Glen
2 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Glen
7 nachten verbleven in oktober 2023
Reactie van Management Team One&Only Royal Mirage, Dubai op 6 nov 2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.
4/10 – Matig
Geverifieerde reiziger
12 okt 2023
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Very disappointed. Terrible service. Poor menu.
We heard of the reputation of the One&Only for few years and decided to spend a week at the resort in Dubai. Very disappointing in many ways for a 5 star hotel that should be classified more as a 4 star at most. Old furniture, terrible service, very poor breakfast menu. Unnecessarily expensive for what it is.
Geverifieerde reiziger
6 nachten verbleven in september 2023
Reactie van Management Team One&Only Royal Mirage, Dubai op 19 okt 2023
Dear Guest, We take this opportunity to thank you for choosing to stay with us. Indeed, we are saddened to hear that the stay fell below your expectations and the levels of service we are known for. Your feedback is incredibly important to us, and we thank you for highlighting the areas where we may have fallen short of your expectations. We certainly regret any inconvenience or discomfort you may have experienced during your stay. We have attempted to reach you by phone to discuss your feedback in detail, but unfortunately, we were not successful in our attempts. Your insights are valuable, and we want to ensure we address your concerns appropriately. To better understand your experience and discuss potential improvements, we would like to arrange a call at your convenience. Could you please provide us with the most convenient time and your preferred contact number? We are committed to ensuring your concerns are heard and addressed promptly. We do hope this recent experience will not deter you from returning again in future. We look forward to the opportunity of welcoming you back and indeed restore your faith in the quality of our services.
10/10 – Uitstekend
JOSE
Reisde met familie
1 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ótima opção
Estrutura lindíssima - uma das melhores q vi em Dubai. Praia e piscinas excelentes. Fantásticos restaurantes. Hotel um pouco antigo. Quartos mereceriam uma modernização. Café da manhã bom, não excelente.
JOSE
2 nachten verbleven in september 2023
Reactie van Management Team One&Only Royal Mirage, Dubai op 2 okt 2023
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. Your satisfaction is our utmost priority, and we are delighted to read that you enjoyed the facilities and services of our resort, including the beach, pools, and the fantastic dining options in our restaurants. Your feedback is immensely valuable, providing us with insights into areas where we can further enhance our guest experience. We are committed to continuous improvement to ensure your future visits are even more enjoyable. We certainly look forward to welcoming you back in the not too distant future.