4 buitenzwembaden, parasols bij het zwembad en ligstoelen
Beschikbaarheid controleren

Beoordelingen van Fairmont The Palm

5 out of 5
Fairmont The Palm
Palm Jumeirah, Dubai

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 667 van 1007 beoordelingen" "
Gastenscore: 8 - Goed. 212 van 1007 beoordelingen" "
Gastenscore: 6 - Redelijk. 64 van 1007 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 1007 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 32 van 1007 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

9,2/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Frank

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
…
8 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 22 apr 2024
Dear Frank , Thank you very much for your feedback. I am delighted to know you enjoyed your experience. We all look forward to your return! Best Regards,Dominic ArelGeneral Manager

10/10 – Uitstekend

Yasemin, Amersfoort

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Uitstekend locatie
8 nachten verbleven in februari 2024
Reactie van Fairmont The Palm op 1 mrt 2024
Dear Yasemin,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

10/10 – Uitstekend

Janhendrik

1 nacht verbleven in september 2023
Reactie van Fairmont The Palm op 10 okt 2023
Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Pal

10/10 – Uitstekend

Janhendrik

4 nachten verbleven in september 2023
Reactie van Fairmont The Palm op 10 okt 2023
Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

8/10 – Goed

Nasr-Eddine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service was uitstekend ontbijt veel Keuze. Omgeving perfect
9 nachten verbleven in juni 2022
Reactie van Fairmont The Palm op 14 jun 2022
Thank you very much for your review, Nasr-Eddine. We are so glad to hear that you enjoyed your stay with us and hope your next visit is just around the corner. Best Regards, Fairmont The Palm Team

8/10 – Goed

Guido de, Breda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in juni 2022
Reactie van Fairmont The Palm op 4 jan 2023
Thank you for your feedback. We are looking forward in welcoming you back soon.Best Regards,Fairmont The Palm

10/10 – Uitstekend

Milan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ontbijt erg duur
7 nachten verbleven in mei 2022
Reactie van Fairmont The Palm op 13 jun 2022
Thank you for your feedback Milan. We appreciate your concern about the price of breakfast and this has been relayed to the team. Our price is inline with our 5 star hotel properties in Dubai and in the palm area too. We hope that we are able to welcome you back soon. Best Regards, Fairmont The Palm

6/10 – Redelijk

Rita

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in april 2022
Reactie van Fairmont The Palm Team op 10 mei 2022
We are disappointed that your stay is not as per your expectation. We are hoping to be able to welcome you back soon. Best Regards, Fairmont The Palm

8/10 – Goed

saskia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2022
Reactie van Fairmont The Palm op 4 jan 2023
Thank you for your feedback. We are looking forward in welcoming you back soon.Best Regards,Fairmont The Palm

10/10 – Uitstekend

Emma

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Toplocatie voor paar dagen dubai.
4 nachten verbleven in maart 2022
Reactie van Fairmont The Palm Team op 14 apr 2022
Dear Emma, Thank you very much for your review. We are so glad to hear that you enjoyed your stay with us and hope your next visit is just around the corner. Best Regards, Fairmont The Palm

8/10 – Goed

tugce nur

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Ik vond dat de kamer wat verouderd was. De badkamer stonk (riolering). Ik denk dat de badkamer toe is aan renovatie. Verder was alles goed!
7 nachten verbleven in februari 2022
Reactie van Fairmont The Palm Team op 17 mrt 2022
Thank you for your feedback Tugce. All of your feedback has been cascaded to our Engineering and Housekeeping team for our improvement. Best Regards, Fairmont The Palm Team

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fijne tijd gehad!
Hele fijne tijd gehad. Fijne kamer met prachtig uitzicht. Personeel was erg vriendelijk. Ontbijt was uitgebreid en lekker. Alle overige maaltijden en drankjes erg aan de prijs, maar dat bij alle hotels wel in Dubai.
8 nachten verbleven in januari 2022
Reactie van The Fairmont The Palm Team op 17 feb 2022
Thank you very much for your review. We are so glad to hear that you enjoyed your stay with us and hope your next visit is just around the corner. Best Regards, The Fairmont The Palm Team

4/10 – Matig

Imran

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel ligt op een goede plek op de palm. Baliemedewerkers zijn zeer vriendelijk, maar het overige personeel doet zijn werk niet goed. Kamers worden niet goed schoongemaakt, vieze lakens, stofzuigen niet in de kamer, zwembaden zijn VIES! Vieze water, vuile ligbedden bij de zwembad. Bestel je een drankje bij de zwembad? Houd dan rekening mee dat je 20-30 min moet wachten. Ze “vergeten” ook vaak je wisselgeld terug te brengen. Enorme lange wachtrijen voor het ontbijt. Je betaalt hier veels te veel voor wat je ervoor terug krijgt. Voor mij geen fairmont meer.
15 nachten verbleven in augustus 2021

10/10 – Uitstekend

Turgay

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in juni 2021
Reactie van Fairmont The Palm Hotel op 9 jul 2021
Dear Turgay, Thank you for taking the time to share your impressions about your recent experience at Fairmont The Palm! We are fortunate to have a team of passionate hoteliers and restaurateurs who sincerely want to please in their most genuine and natural fashion. It is so very important to us that each guest is treated with the utmost of care, and that we are consistently offering the personalized attention each guest deserves. We hope to have the pleasure of a return visit very soon. Sincerely, Janine Gerlich Resident Manager Fairmont The Palm

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2020
Reactie van Hotel Management op 19 feb 2020
Dear Valued Guest, thank you for your rating. Kind regards, Kai Winkler General Manager Fairmont The Palm

10/10 – Uitstekend

Wim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel aan een correcte prijs
Heel mooi hotel, allemaal perfect in orde gehouden. Gescheiden zwembaden voor kinderen en zonder kinderen. aanrader
1 nacht verbleven in januari 2020
Reactie van Kai Winkler op 29 jan 2020
Sehr geehrter Wim, Vielen Dank für Ihren Aufenthalt in unserem Haus und Ihre positiven Kommentare. Wir hoffen, Sie bald wieder im Fairmont The Palm begrüßen zu dürfen. Mit freundlichen Grüßen aus Dubai! Ihr Fairmont The Palm Dubai

8/10 – Goed

Kelly, Hofstade

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alles wat top, enkel ontbijt is wel duur 35€ per persoon, daarom zijn we wel buiten gaan ontbijten. In het restaurantje van de high tea kan je wel koffie en koffiekoek verkrijgen tegen normaal tarief, voor ons meer dan genoeg op sommige dagen.
9 nachten verbleven in december 2019
Reactie van Hotel Management op 24 dec 2019
Dear Kelly, Thank you very much for your feedback. We are glad to know, that you overall enjoyed your experience. We all look forward to your return! Kind regards, Kai Winkler General Manager Fairmont The Palm

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our third time staying at Fairmont and it was as lovely as always! Very nice staff and excellent hotel room! We will be back for sure :)
7 nachten verbleven in november 2019
Reactie van Hotel Management op 24 nov 2019
Dear Valued Guest, Thank you for being our loyal patron. We are glad to know that we made your second stay as special as the first one and could meet and exceed your expectations again with an excellent service provided by our friendly staff. Looking forward to welcoming you again for another staycation in the near future! Sincerely, Kai Winkler General Manager Fairmont The Palm

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good hotel with excelent service. Juma at the door is a really nice guy to talk too.and umesh from housekeeping made our stay complete en always did some extra extra. Usman made our breakfast complete and the guys at the pool are amazing.especially kaiser jovinitho and bhagya and mangala.thanks a lot guys
6 nachten verbleven in september 2019
Reactie van Hotel Management op 6 okt 2019
Dear Valued Guest, Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Sincerely, Kai Winkler General Manager Fairmont The Palm

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in juli 2019
Reactie van Hotel Management op 15 jul 2019
Dear Valued Customer, Thank you for your feedback. Kind regards, Mark Sawkins General Manager Fairmont The Palm

8/10 – Goed

Geverifieerde reiziger

13 nachten verbleven in juni 2019
Reactie van Hotel Management op 15 jul 2019
Dear Valued Customer, Thank you for your feedback. Kind regards, Mark Sawkins General Manager Fairmont The Palm

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in juni 2019
Reactie van Hotel Management op 9 jul 2019
Dear Valued Guest, thank you for your feedback. Kind regards, Mark Sawkins General Manager Fairmont The Palm

10/10 – Uitstekend

Sament, Amsterdam

Reisde met een groep
Positief: Netheid, personeel en service
Me tweede verblijf hier en altijd nog super fijn! hele grote kamers en heeeerlijke bedden! Alleen jammer dat er werkzaamheden aan het strand zijn waardoor je uitzicht bij het zwembad niet meer zo mooi is als drir jaar geleden... en heel jammer dat Expedia dit niet op de website heeft vermeld!
6 nachten verbleven in juni 2019
Reactie van Hotel Management op 7 okt 2019
Dear Sament, Thank you very much for your review. We are so glad to hear that you enjoyed your stay with us and hope your next visit is just around the corner. Sincerely, Kai Winkler General Manager Fairmont The Palm

10/10 – Uitstekend

Charlie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Can’t recommend this place enough. Every staff we came across were helpful, friendly and professional.
8 nachten verbleven in mei 2024
Reactie van Fairmont The Palm op 27 mei 2024
Dear Charlie, thank you for your positive review! We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

10/10 – Uitstekend

Charlie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Genuinely not a bad word to say about the Fairmont Palm hotel. Every single staff we dealt or interacted with were super friendly, helpful and professional. I would highly recommend the place to friends and family.
4 nachten verbleven in mei 2024
Reactie van Fairmont The Palm op 27 mei 2024
Dear Charlie, thank you for your positive review! We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

8/10 – Goed

Herinder Pal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Martin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Traumhaftes Hotel! Super freundliches Personal! Aufjedenfall Frühstück und Abendessen zubuchen! Super schöne Anlage! Absolutes Schnäppchen für das Geld was man bezahlt! Ich komme wieder!
1 nacht verbleven in mei 2024
Reactie van Fairmont The Palm op 24 mei 2024
Dear Martin, we are delighted to hear that you enjoyed your stay with us at Fairmont The Palm. Thank you for your kind words about our friendly staff and beautiful property. We look forward to welcoming you back soon! Best regards, Fairmont The Palm.

8/10 – Goed

Berin David

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
very safe and family friendly hotel. staff and service is excellent! the buffet breakfast is huge with hundreds of options definitely worth it. The only reason the hotel doesn't deserve 5 stars is because they sell day passes to non hotel residents so on a weekend we had to wake up at 7 am to secure sunbeds. There are too many guests for sunbeds/ pool space also. I expect this fight for sunbeds at a budget hotel in benidorm but not from the fairmont in dubai.
10 nachten verbleven in mei 2024
Reactie van Fairmont The Palm op 21 mei 2024
Dear Berin David, Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. We have noted the comments about the sunbeds, we will review this accordingly. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

10/10 – Uitstekend

jurgita

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel ,had a nice stay and extra thanks to security guard Michael.
5 nachten verbleven in mei 2024
Reactie van Fairmont The Palm op 21 mei 2024
Dear JurgitaThank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

10/10 – Uitstekend

Lance

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Na
7 nachten verbleven in februari 2024
Reactie van Fairmont The Palm op 21 mei 2024
Dear Lance,Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Fairmont The Palm

10/10 – Uitstekend

haim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente Hotel
9 nachten verbleven in mei 2024
Reactie van Fairmont The Palm op 17 mei 2024
Dear Haim, thank you for your kind feedback about your stay at Fairmont The Palm. We are delighted to hear that you had an excellent experience with us. We look forward to welcoming you back soon. Warm regards, Fairmont The Palm.

2/10 – Ontzettend slecht

Karim

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Last time me for me there. 0/10 from A to Z. Dirty, you have a room in front of a 6 ways road. Cannot sleep during 6 nights. Loyal customers, the first thing they ask you during the check in is “we are happy to welcome you for the first time”. Terrible. They do not take into account your request when you book: I asked for two queen beds and they gave me a king one. Negotiated during 30 min after a 7h flight. They gave me the worse one because I have checked in at 3am… I stop here, too much example like that. No words can describe how terrible it is
6 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 8 mei 2024
ear Karim, We sincerely apologize for the disappointing experience you encountered during your recent stay at Fairmont The Palm. We regret to hear about the noise disturbances and the inconvenience with the room allocation. Please know that guest requests, such as bed preferences, are typically accommodated based on availability, and we apologize for any miscommunication that may have occurred. Your feedback is truly valuable to us, and we will address these issues internally to enhance our services. We appreciate your loyalty, and it is disheartening to hear that we fell short of your expectations. We hope you can give us another opportunity to provide you with a seamless and enjoyable stay. Warm regards, Fairmont The Palm

8/10 – Goed

Paolino

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Struttura piacevole colazione Topp
2 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 8 mei 2024
Dear Paolino, Thank you for your positive review! We are delighted to hear that you enjoyed our pleasant facilities and delicious breakfast. We look forward to welcoming you back soon. Best regards, Fairmont The Palm

6/10 – Redelijk

Oriana

Positief: Netheid, voorzieningen
Negatief: Personeel en service
Considering this is a 5 star hotel the service was extremely slow and poor compared to Sofitel on the Palm. The rooms are quite outdated also. The common areas and facilities are good but compared to other places very over priced for what you get. I wouldn’t come back
3 nachten verbleven in mei 2024
Reactie van Fairmont The Palm op 7 mei 2024
Dear Oriana, We apologize for the slow service and any inconvenience caused. We appreciate your feedback on the room condition and pricing. Our aim is to provide a top-notch experience, and we'll address these concerns internally. Thank you for sharing your thoughts. Farewell, Fairmont The Palm.

8/10 – Goed

Eivind

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Expensive; But very nice. Excellent service.
7 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 6 mei 2024
Dear Eivind , Thank you for sharing your recent experience at Fairmont The Palm. We are indeed delighted to know that you enjoyed a wonderful holiday in our property. Looking forward to the pleasure of seeing you again soon! Best Regards,Dominic ArelGeneral Manager

8/10 – Goed

Tracyann

Reisde met familie
A great few days here.
4 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 6 mei 2024
Dear Tracyann, thank you for sharing your experience with us. We are delighted to hear that you had a great few days at Fairmont The Palm. We look forward to welcoming you back soon. Best regards, Fairmont The Palm

10/10 – Uitstekend

Dashmir

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and professional and extremely accommodating will definitely stay there again
5 nachten verbleven in maart 2024
Reactie van Fairmont The Palm op 6 mei 2024
Dear Dashmir, Thank you for your kind words about our cleanliness, professionalism, and accommodations. We look forward to welcoming you back at Fairmont The Palm. Warm regards, Fairmont The Palm

6/10 – Redelijk

Thomas

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Negatief: Personeel en service
Wir hatten uns auf einen erholsamen Urlaub mit Frühstück und Abendessen gefreut, wie es in der Buchungsbestätigung angegeben war. Jedoch stellten wir bei unserer Ankunft fest, dass nur das Zimmer inklusive war. Das Frühstück und Abendessen wurden separat berechnet, zu einem Gesamtpreis von 2.240 AED. Zusätzlich zahlten wir für den ersten Tag 250 AED für das Frühstück, da es nicht im ursprünglichen Arrangement enthalten war. Dies stellte eine erhebliche Abweichung von der Buchungsvereinbarung dar und führte zu einer unerwarteten finanziellen Belastung. Darüber hinaus war der Service im Hotel enttäuschend. Einige Mitarbeiter, insbesondere Kellner, zeigten eine mangelnde Professionalität und Freundlichkeit. Trotz dieser Unannehmlichkeiten muss ich jedoch betonen, dass die Qualität des Essens zufriedenstellend war. Des Weiteren erhielten wir unser Zimmer erst um 15 Uhr, obwohl wir bereits um 8 Uhr morgens im Hotel ankamen. Diese Verzögerung beeinträchtigte unsere Pläne für den Tag erheblich. Ein weiterer Punkt, den ich ansprechen möchte, sind die Preise für Getränke im Hotel, die wir als übermäßig teuer empfanden. Insgesamt war unser Aufenthalt im Hotel von gemischter Qualität. Während das Essen und die Zimmer angemessen waren, wurden unsere Erwartungen in Bezug auf den Service und die zusätzlichen Kosten nicht erfüllt.
7 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 3 mei 2024
Dear Thomas ,It was a great pleasure to have you staying with us and we would like to thank you for taking the time to provide us with your feedback on your recent stay at our hotel. We are glad to know that you enjoyed your overall experience, especially the quality of the food offerings, however we would like to apologize that we could not meet your expectations with regards to the hotel package inclusions, professionalism our staff and early check in and appreciate that you shared your feedback with us, as it offers valuable insights for improvement.Once again, thank you for your feedback and we are looking forward to welcoming again in the future. Best Regards,Dominic ArelGeneral Manager

10/10 – Uitstekend

Daria, Ho Chi Minh

5 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 27 mei 2024
Dear Daria, thank you for your positive review! We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

10/10 – Uitstekend

Sadah

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel, Amazing staff. Highly recommend will definitely go back
10 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 1 mei 2024
Dear Sadah, Thank you for your kind words! We are delighted to hear that you enjoyed our amazing hotel and staff. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

10/10 – Uitstekend

FELICIA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
4 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 29 apr 2024
Dear Felicia, Thank you for your kind words. We are delighted to hear that you had a very nice experience with us. Looking forward to welcoming you back soon. Warm regards, Fairmont The Palm.

10/10 – Uitstekend

Abdullah Ben

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Service
7 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 26 apr 2024
Dear Abdullah Ben, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm

4/10 – Matig

Sophie

Reisde met partner
Positief: Netheid
Does not live up to 5 star standard, been to this hotel multiple times and the same outdoor area seems to be under construction. They checked us in late, no compensation offered.
5 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 25 apr 2024
Dear Sophie, we sincerely apologize for the inconvenience you faced during your recent stay. We are committed to ensuring our outdoor areas meet the highest standards. Rest assured, we will address the check-in issue internally. Thank you for your feedback. Best regards, Fairmont The Palm.

4/10 – Matig

muzaffar

2 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 15 mei 2024
Dear Muzzafar , Thank you very much for your review. We hope we are able to meet your expectations next time when you decide to return in the future. Best Regards,Dominic ArelGeneral Manager

10/10 – Uitstekend

Kemal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 22 apr 2024
Dear Kemal , Thank you very much for your feedback. I am delighted to know you enjoyed your experience. We all look forward to your return! Best Regards,Dominic ArelGeneral Manager

6/10 – Redelijk

Graeme

Positief: Personeel en service
Negatief: Netheid
Unfortunately, the hotel does not provide any drinks whatsover [not even tap water] at lunch or dinner, despite being on a half-board basis. You are also forbidden from bringing your own drink to lunch or dinner, even water from your room, which is supplied by the hotel. This is clearly to extort more money from guests and was quite bizzare and unwelcome to not even be allowed tap water. The large carpet/mat under the beds in the room was stained, and caused my wife's allergies to flare. There were a few stains on other room furnishings, a couple of cracks in the bathroom sink, one of the bathrobes and 2 towels had frayed. There were holes in one of the pillow cases. The room and corridor smelled nice. This was supposedly an upgraded room on the 9th floor [fairmont gold]. I was not impressed. The staff were friendly and approachable. The breakfast was average, with a decent variety of food, but the same each day with very minor changes such as beef instead of chicken sausages one day vs the other, or raspberry crossaint one day and pistachio the next. There were tiny flies/gnats around the pastries, and mosquitoes in the breakfast area, as well as 4 mosquitoes in my room. I killed a cockroach which was under the table in the outdoor seating at the seagrill restaurant. The beach was disappointing. The 'sand' was actually just millions of tiny/crushed sea shells. It is impossible to make anything with a bucket and spade on the beach. The pools and kids area were nice. 6/10
3 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 18 apr 2024
Dear Graeme, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand your disappointment regarding the beverage policy during meals. As per our hotel policy, outside food and beverages are not permitted in the dining areas. We will review the clarity of this policy to ensure a better understanding for our guests. Regarding the cleanliness issues in your room, we are truly sorry for the oversight. Our housekeeping team will be addressing the stained carpet, furnishings, and other maintenance concerns immediately. We appreciate your kind comments about our friendly staff and the breakfast variety. We will work on enhancing the breakfast rotation to offer more diverse options. We are also addressing the pest issues you mentioned. We hope to have the opportunity to welcome you back and provide a more enjoyable experience. Warm regards, Fairmont The Palm

6/10 – Redelijk

Julide Catherine

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
The main issue we had was that the service was incredibly slow. The food was amazing but it took over 30 mins to receive what you ask. If you want a spoon you’d wait a very long time. The bedsheets had a really weird smell and that was nice. But otherwise the room was clean. The towel service was a nightmare. We had to wait hours almost every day to get a towel. There’s not enough seats for the pool or beach and even though you’re not allowed to pre book the seats. People lay their towels and book to save seats. It was poorly managed. Overall the stay was great but service quality was not what it was supposed to be. We didn’t receive the service you pay for when staying at the Fairmont. Check-in was incredibly slow. Almost an hour until we were able to talk to someone and the room was not ready even through we arrived just a little after 3pm which was when the room was supposed to be ready.
5 nachten verbleven in maart 2024
Reactie van Fairmont The Palm op 18 apr 2024
Dear Julide Catherine, Thank you for sharing your feedback with us. We sincerely apologize for the delays you experienced in service, especially during check-in and with the towel service. Ensuring prompt and efficient service is a top priority, and we regret if we fell short during your stay. Please be assured that your comments will be shared with the relevant teams for further improvement. Regarding the issue with the bedsheets, we appreciate your feedback and will look into this matter promptly. At Fairmont The Palm, we strive to provide a seamless experience, and your comments will help us enhance our services. We hope to have the opportunity to welcome you back for a more positive experience. Warm regards, Fairmont The Palm

6/10 – Redelijk

Grant

Reisde met familie
Property was noisy and could do with a main bar/entertainment
9 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 18 apr 2024
Dear Grant, We apologize for the noise experienced during your stay. We appreciate your feedback regarding the need for a main bar/entertainment. Your comments will be shared with the relevant team. Thank you for bringing this to our attention. Best regards, Fairmont The Palm

10/10 – Uitstekend

Hasney

Reisde met partner
Positief: Voorzieningen
Friendly, high level and perfect location
6 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 18 apr 2024
Dear Hasney, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.

10/10 – Uitstekend

Adam-Bilal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Fairmont The Palm op 18 apr 2024
Dear Adam-Bilal, we are delighted to hear that you had a nice and relaxing stay with us. We look forward to welcoming you back soon. Best regards, Fairmont The Palm.