Dear Guest, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Ronny,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

We're thrilled about your glowing review! It's fantastic to know you had a great stay. Our team is dedicated to creating memorable experiences, and your feedback reinforces our commitment. Thank you for choosing us, and we look forward to welcoming you back soon!

Dear Guest, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Vidhi Waghela Guest Relations Officer

Dear Guest,Thank you for sharing your experience.We are pleased that we met your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.It is nice to know that you were pleased with our decor, as it was our goal to create a comfortable atmosphere in which our guests feel welcomed and at home.We look forward to welcoming you back soon.Best regards,Vidhi Waghela Guest Relations Officer

Dear Sien,Thank you for your positive feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on a future occasion.Best regards,Vidhi Waghela Guest Relations Officer

Beste Gast,Een recensie als deze is een mooie bevestiging van het werk dat we iedere dag met veel plezier verzetten. Leuk dat u ons personeel in het zonnetje zet. We zijn blij dat u het zo naar uw zin heeft gehad!We kunnen niet wachten u opnieuw te mogen verwelkomen.Met vriendelijke groet,Juan Carlos Reina, General Manager

Dear Guest, Thank you for your review. Your comfort and satisfaction is our top priority, and we regret that your recent stay did not meet all of your expectations. We do our best to keep our prices competitive, however, prices may fluctuate depending on demand and the season we also have varying sizes of room and if informed our team will do their best to find one best suited to your requirements depending on availability. We hope all is not lost and that you will contact us the next time you are in town so we may offer our improved services. Kind Regards, Juan Carlos Reina, General Manager

Dear Guest, Thank you for taking the time to provide us with feedback. We do apolgise that you may not have been able to fully rest, relax and enjoy your stay on this occasion. Currently there are ongoing development works being carried out nearby the hotel; these are not part of the hotel or our renovations. As we are located at the Heart of the Palm and with the new mall about to open very soon, we are subject to slight disruptions, from time to time. However, this does not take away from the time that can be spend around the pool or relaxing on our private beach. We do hope that we can have another opportunity to regain your trust and exceed your vacation expectations. Kind regards, General Manager

Dear Andra,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Valentina Simona,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Viorica,Thank you for your positive feedback.We are delighted to hear that you found our hotel clean and appreciated the efforts of our team members. Our team works hard to maintain the highest standards of cleanliness and service for our guests. We are proud of our dedicated team and their commitment to making your stay enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Robert,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Stefano,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Melitta,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Amer,We sincerely apologize for the inconvenience during your recent stay. Your feedback is invaluable, and we're committed to improvements. Please allow us to make amends by inviting you back for a seamless experience. We appreciate your understanding.Best regards,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Roberto,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Angelo, We sincerely apologize for the inconvenience during your recent stay. Your feedback is invaluable, and we're committed to improvements. Please allow us to make amends by inviting you back for a seamless experience. We appreciate your understanding.Best regards,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Stefan,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Esra,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Anna,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Jorn,We sincerely apologize for the inconvenience during your recent stay. Your feedback is invaluable, and we're committed to improvements. Please allow us to make amends by inviting you back for a seamless experience. We appreciate your understanding.Best regards,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Goksel,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Laura,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Jack,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Sara Rani,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Paul,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Elaine,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Chandni,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Hernan,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Christina,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Bador,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear David,Thank you for your review.We regret to hear that your initial room did not meet your expectations due to an unpleasant odor and that the air conditioning in the subsequent room was not to your satisfaction. We aim to provide a comfortable environment and apologize if we fell short in this regard.However, we are pleased to note that our staff's service made a positive impact during your stay and that the cleanliness of the room was up to your standards. We continually endeavor to deliver exceptional service and are glad that this aspect was appreciated.We hope to welcome you again in the future. Best regards,Guest Relations Team

Dear Rieko,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Jörg,Thank you for your review.We apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so our guests feel comfortable. We will forward your comment to the management team; customer feedback helps us to improve, and we will keep it in mind for future improvements.We are, nevertheless, pleased that you had an enjoyable stay with us.We hope to welcome you again in the future. Best regards,Guest Relations Team

Dear Gina,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Karen Nicola,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Volker,Thank you for taking the time to share your feedback.We are delighted to hear that you found our location satisfactory and our breakfast offerings to your liking. It is our aim to provide a diverse and enjoyable dining experience for all our guests. We regret to hear about the issues you experienced with your room allocation and condition. Please be assured that we strive to allocate rooms that meet our guests' expectations and are well-maintained. Our team is dedicated to providing impeccable service and it saddens us to learn that we did not meet these standards during your stay. We take pride in our hotel's cleanliness and service, and we are disheartened that your experience was not reflective of our usual high standards. Additionally, we understand that the comfort and satisfaction provided by our room amenities are essential for an enjoyable stay, and we apologize if we fell short in this regard.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Guest Relations Team

Dear Amedeo,Thank you for taking the time to share your feedback.It is rewarding to know you had a nice stay. We are very sorry that your dining experience was not completely satisfactory and would like to extend our sincere apologies. We regret that you did not inform us at the time of any issues you had so that we might have taken the necessary corrective action to ensure you left us satisfied.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Guest Relations Team

Dear Guest, Thank you very much for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Rupesh,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.

Dear Kathleen,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Liliana,Thank you for your positive feedback.We are pleased to know that the room cleanliness, hotel condition, service and room amenities met your expectations and contributed to a memorable experience. We are proud to offer facilities and services that highlight our team's commitment to excellence and the comfort of our guests.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team

Dear Viorel, Thank you very much for your kind feedback.We are thrilled to learn that our prime location, diverse culinary offerings, and the pristine beach and swimming pool facilities exceeded your expectations and contributed to a memorable stay. It is gratifying to know that the views from our property served as a fantastic backdrop for your visit. Our team takes great pride in maintaining the highest standards of cleanliness and service to ensure that our guests have a comfortable and enjoyable experience. Your commendation of the room amenities further reflects our commitment to providing a luxurious stay.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Dear Nadine,We appreciate that you took the time to share your experience with us.We are sorry if the category of our hotel that regulates our facilities and services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit.We understand from your review that apparently you were not properly informed about our hotel’s services and the associated fees prior to your arrival. We would like to apologize and take this opportunity to inform you that a full description of our services is available online. It seems our policy of not allowing sunbeds to be reserved was not enforced during your visit. Your mention of this matter did not go unnoticed and we are pleased to inform you that, with immediate effect, we will be reinforcing this regulation.Moreover, we regret that you were disappointed with our breakfast buffet, as we strive to provide a wide array of options for both guests with a sweet tooth and those looking for healthy options to kickstart the day. Therefore, we always ensure a variety of hot and cold and sweet and savoury options, as well as fresh fruits, different kinds of cereals and yogurts.We are also sorry to hear that the nearby beach was not exactly what you had been expecting and have noted your feedback.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Relations Team

Dear Vera,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.