Lobby

Beoordelingen van The Westin Southfield Detroit

4 out of 5
The Westin Southfield Detroit
1500 Town Center, Southfield, MI

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 522 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 229 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 88 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 61 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 100 van 1000 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Keith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Troy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My go to hotel when I visit the D. Clean, elegant and affordable. Always great customer service
4 nachten verbleven in mei 2024
Reactie van GM op 27 mei 2024
Dear Troy, We are honored to have your ongoing support and sincerely appreciate your generous review. Thank you for especially noting the great service we continue to provide and we look forward to hosting you again soon. Best, Lance Misner, GM

6/10 – Redelijk

Charles

Positief: Personeel en service
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Gregory

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Southfield Westin was a wonderful property to stay at. Convenient to the Detroit airport and also to the Henry Ford Museum. A beautiful hotel with great staff
2 nachten verbleven in mei 2024
Reactie van GM op 26 mei 2024
Dear Gregory, We are delighted to receive your positive feedback and wish to express our sincerest gratitude. We sincerely hope that you will consider us as your preferred choice for any future plans, and we look forward to serving you again soon. Best, Lance Misner, GM

10/10 – Uitstekend

Talmadge

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booked this stay, and I wouldn’t take it back for the life of me. From the staff to the rooms. Everything was amazing. The ambiance in the lobby alone, made me feel very welcomed.
3 nachten verbleven in mei 2024
Reactie van GM op 26 mei 2024
Dear Talmadge, It is wonderful to hear that staying at our hotel exceeded your expectations. Thank you so much for being our valued guest and sharing this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Lance Misner, GM

8/10 – Goed

Karina

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the parking in the back of the hotel and the facility had a direct connection to the second floor of the hotel. I found it very convenient.
2 nachten verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Karina, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Lance Misner, GM

10/10 – Uitstekend

dwight

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Valet parking was excellent. Michael and Vick were awesome. Keep those guys around.
3 nachten verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear dwight, Thank you for taking the time to write. I'm happy that our service and convenient valet made for an enjoyable stay. A return visit is the best compliment! Best, Lance Misner, GM

10/10 – Uitstekend

Christina, New Albany

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay over the weekend was everything you would expect from a Westin. Check in was smooth and quick, and staff were extremely genuine and cordial. Valet attendants were readily available. The room was clean, the bathroom sink has plenty of space to lay your things (ladies!) and water pressure was excellent. We did not dine there but the coffee shop in the morning was sufficient. My only frustration was I went down to the bar for a soda close to midnight and was told the bar was closed, while there were plenty of guests still drinking. I was also charged $4 for it while I’m so used to soda being free. I was getting money out just to tip the bartender but ended up paying for the soda and tipping them zero. I felt rushed and unwelcome after a long night of walking around downtown.
1 nacht verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Christina, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you enjoyed our cleanliness, accommodations, and friendly service while in town. I appreciate your comments regarding your experience at our bar, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon for a flawless stay. Best, Lance Misner, GM

2/10 – Ontzettend slecht

Zenovia

Negatief: Netheid, personeel en service
Bed sheets had a big old blood spot on them.
4 nachten verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Zenovia, I am sorry for the condition of your linens. Some stains can remain post-laundering, but we should have caught them in our quality control. Please accept my deepest apologies regarding our lack of attention to detail. We appreciate you staying with us and hope to serve you on a future visit better. Sincerely, Lance Misner, GM

10/10 – Uitstekend

Daniel

Positief: Netheid
Breakfast buffet was a huge selection and the staff were amazing
1 nacht verbleven in mei 2024
Reactie van GM op 21 mei 2024
Dear Daniel, Thank you for sharing your experience with fellow travelers and reflecting on your stay with us. We're delighted to hear that our abundant breakfast buffet and amazing staff were the highlights of your visit. It's wonderful to know that we were able to provide you with a satisfying stay. We look forward to welcoming you back in the future. Best, Lance Misner, GM

10/10 – Uitstekend

Denise

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very professional staff and felt welcomed by everyone, including the maids!
1 nacht verbleven in mei 2024
Reactie van GM op 15 mei 2024
Dear Denise, The entire staff loves being a great representation of the Westin brand. Thank you so much for taking the time to share your great rating with other guests and us. We hope to welcome you back soon for another great stay. Best, Lance Misner, GM

10/10 – Uitstekend

Kendall Antonial

Good
3 nachten verbleven in mei 2024
Reactie van GM op 13 mei 2024
Dear Kendall Antonial, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Lance Misner, GM

10/10 – Uitstekend

LeVar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Restaurant staff was amazing and amazing food! I wish all hotels were up to this quality!
2 nachten verbleven in mei 2024
Reactie van GM op 10 mei 2024
Dear LeVar, We are happy to hear from you and value your kind review. It is lovely to hear that our food and cheerful service all helped make your trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Lance Misner, GM

6/10 – Redelijk

Rosemarie

Reisde met familie
Positief: Netheid
Na
3 nachten verbleven in mei 2024
Reactie van GM op 10 mei 2024
Dear Rosemarie, We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Lance Misner, GM

10/10 – Uitstekend

Keisha Lakia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place was nice and clean and the staff was nice
1 nacht verbleven in mei 2024
Reactie van GM op 8 mei 2024
Dear Keisha Lakia, We strive to provide clean and comfortable accommodations along with friendly and efficient service. It's wonderful to know that we were able to meet your expectations. Your feedback is invaluable to us and we appreciate your kind words. Thank you for choosing to stay at our hotel and we look forward to welcoming you back soon. Best, Lance Misner, GM

10/10 – Uitstekend

Ali, ALEXANDRIA

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in mei 2024
Reactie van GM op 7 mei 2024
Dear Ali, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Lance Misner, GM

6/10 – Redelijk

Kevin, San Diego

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The sofa beds were terrible quality, no padding, no comforter provided. Requested spare and was only sent sheets twice. Hallways were freezing. Damage in the garage on pillars with exposed rebar.
2 nachten verbleven in mei 2024
Reactie van GM op 6 mei 2024
Dear Kevin, We apologize for the fact that our sofa beds did not meet your expectations, as well as for the temperature in the hallway. Furthermore, we are sorry for not being able to provide you with the requested comforter. Guest satisfaction is our top priority, and we regret that we were unable to provide you with a more positive experience. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your review with us. Sincerely, Lance Misner, GM

8/10 – Goed

Channe

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I will be back! Slept so well
1 nacht verbleven in april 2024
Reactie van GM op 29 apr 2024
Dear Channe, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Lance Misner, GM

10/10 – Uitstekend

Mohammad R, Cordovatn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in april 2024
Reactie van GM op 29 apr 2024
Dear Mohammad R, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Lance Misner, GM

10/10 – Uitstekend

Reem

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a beautiful property from the outside and inside of my favourite part is the lobby with the high ceilings and a beautiful water fountain food is great and the service is great
1 nacht verbleven in april 2024
Reactie van GM op 29 apr 2024
Dear Reem, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Lance Misner, GM

10/10 – Uitstekend

Jermina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything thing was great. Room was nice and clean. My only complaint was I did noy get my breakfast ticket upon checking in and I lost out on my money. But Sam in the restaurant was a great host the 2nd morning of our stay. He is very friendly and welcoming. Thanks again Sam
2 nachten verbleven in april 2024
Reactie van GM op 27 apr 2024
Dear Jermina, Thank you for providing your feedback on your recent stay. We recognize that there were areas where we could improve, but we are happy to hear that you had a positive experience overall. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon. Best, Lance Misner, GM

10/10 – Uitstekend

Marjani

Great night
1 nacht verbleven in april 2024
Reactie van GM op 25 apr 2024
Dear Marjani, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Lance Misner, GM

10/10 – Uitstekend

Darius

1 nacht verbleven in maart 2024
Reactie van GM op 25 apr 2024
Dear Darius, We are thrilled to receive your feedback! Thank you for choosing to stay with us. We look forward to welcoming you back soon. Best, Lance Misner, GM

10/10 – Uitstekend

Michelle

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved it clean stay
1 nacht verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Michelle, We are thrilled to hear you had an amazing experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Lance Misner, GM

10/10 – Uitstekend

Italy Chanel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved this place
2 nachten verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Italy Chanel, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Westin. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Lance Misner, GM

4/10 – Matig

Nasir

Positief: Personeel en service
Negatief: Netheid
-Carpet had stains all around the room. -You can hear the highway noise in the early morning. -No free WiFi
3 nachten verbleven in april 2024
Reactie van GM op 21 apr 2024
Dear Nasir, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Nick Baker, GM

8/10 – Goed

Matthew lee

Positief: Netheid
3 nachten verbleven in april 2024
Reactie van GM op 25 apr 2024
Dear Matthew lee, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Lance Misner, GM

10/10 – Uitstekend

LUIS, CLOVIS

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very responsive to our needs and the room was very clean.
3 nachten verbleven in april 2024
Reactie van GM op 16 apr 2024
Dear LUIS, Thank you for taking the time to share your feedback. We are thrilled to hear that you had an enjoyable stay with us. Your kind comments regarding our responsive staff and exceptionally clean room are greatly appreciated. We look forward to welcoming you back in the future. Best, Lance Misner, GM

10/10 – Uitstekend

Shardae

2 nachten verbleven in april 2024

10/10 – Uitstekend

Jurea

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very well kept building.
2 nachten verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear Jurea, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Lance Misner, GM

10/10 – Uitstekend

Mohamad

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay and very clean.
1 nacht verbleven in april 2024
Reactie van GM op 13 apr 2024
Dear Mohamad, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Lance Misner, GM

10/10 – Uitstekend

Seymour

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location
4 nachten verbleven in april 2024
Reactie van GM op 13 apr 2024
Dear Seymour, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Lance Misner, GM

10/10 – Uitstekend

Yao

Comfy bed
1 nacht verbleven in april 2024
Reactie van GM op 12 apr 2024
Dear Yao, We are so glad that you had a comfortable stay. It was our pleasure hosting you and we hope to see you again. Best, Lance Misner, GM

8/10 – Goed

james, Douglasville

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall the site is safe to stay at, I would recommend it
3 nachten verbleven in april 2024
Reactie van GM op 12 apr 2024
Dear james, Thank you for your kind recommendation and we hope to host you again. We appreciate your patronage. Best, Lance Misner, GM

10/10 – Uitstekend

stella

1 nacht verbleven in april 2024
Reactie van GM op 2 mei 2024
Dear stella, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Lance Misner, GM

10/10 – Uitstekend

Walter

2 nachten verbleven in maart 2024
Reactie van GM op 2 mei 2024
Dear Walter, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Lance Misner, GM

10/10 – Uitstekend

Ryan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking ramp makes things very easy
1 nacht verbleven in april 2024
Reactie van GM op 8 apr 2024
Dear Ryan, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Lance Misner, GM

10/10 – Uitstekend

Cynthia louise

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024

10/10 – Uitstekend

George

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024

8/10 – Goed

Samaria

1 nacht verbleven in maart 2024
Reactie van GM op 21 apr 2024
Dear Samaria, I am glad you had a great overall experience. Thank you for sharing your review. Please visit us again soon! Best, Nick Baker, GM

10/10 – Uitstekend

Ashley, Miramar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was clean and smelled amazing when you walked in. Staff was very helpful and the floor we were on was very quiet
1 nacht verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Ashley, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Lance Misner, GM

10/10 – Uitstekend

Tionna

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

4/10 – Matig

Lorraine

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Staff was nice. Hotel needs renovations it’s past outdated and the hallways and room have an odor.
4 nachten verbleven in maart 2024
Reactie van GM op 30 mrt 2024
Dear Lorraine, Thank you for allowing us to welcome you. We aim to exceed every aspect of the guest experience so I regret that we did not meet our goal. I apologize that an odor was detected and that hotel did not meet your expectations. We appreciate your feedback and will share it with our management team. We hope to host you again for a WOW experience. Sincerely, Lance Misner, GM

8/10 – Goed

Melanise

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Suite was not the cleanest but it was ok. I wish the hotel have done better with cleaning for the price of the suite
2 nachten verbleven in maart 2024
Reactie van GM op 29 mrt 2024
Dear Melanise, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for any lapses in cleanliness. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. For this reason, we hope to see you again for a flawless stay. Sincerely, Lance Misner, GM

10/10 – Uitstekend

Damon

It was cool especially the indoor pool was a plus
2 nachten verbleven in maart 2024
Reactie van GM op 27 mrt 2024
Dear Damon, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Lance Misner, GM

8/10 – Goed

Wsaim

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
In general not to bad the only thing we don’t like they give us rooms next to indoor swimming pool too noisy
5 nachten verbleven in maart 2024
Reactie van GM op 21 mrt 2024
Dear Wsaim, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that your room location experienced noise pollution from the pool. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Lance Misner, GM

8/10 – Goed

Deshawn, Detroit

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van GM op 20 mrt 2024
Dear Deshawn, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Lance Misner, GM

8/10 – Goed

Guadalupe

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Bed was super comfy. Room was clean. Service from representatives was excellent!
1 nacht verbleven in maart 2024
Reactie van GM op 19 mrt 2024
Dear Guadalupe, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we appreciate that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area. Best, Lance Misner, GM

8/10 – Goed

Christina, Detroit

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
You have to pay for parking and you have to pay for Internet
1 nacht verbleven in maart 2024
Reactie van GM op 19 mrt 2024
Dear Christina, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Lance Misner, GM

10/10 – Uitstekend

Geoffrey

Reisde met familie
Positief: Voorzieningen
Staff was very pleasant, and I really appreciated you all having your fitness room open 24hrs!! I’m definitely going to stay here again when I come to Detroit.
1 nacht verbleven in maart 2024
Reactie van GM op 18 mrt 2024
Dear Geoffrey, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Lance Misner, GM