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Beoordelingen van Fort Pontchartrain Detroit, a Wyndham Hotel

3.5 out of 5
Fort Pontchartrain Detroit, a Wyndham Hotel
2 Washington Blvd, Detroit, MI

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 772 van 1727 beoordelingen" "
Gastenscore: 8 - Goed. 389 van 1727 beoordelingen" "
Gastenscore: 6 - Redelijk. 237 van 1727 beoordelingen" "
Gastenscore: 4 - Matig. 161 van 1727 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 168 van 1727 beoordelingen" "

8,0/10

Netheid

8,4/10

Personeel en service

7,4/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Bram

Zakenreiziger
Positief: Comfort kamer
Negatief: Personeel en service
Wegwerpbestek bij ontbijt. Ongehoord en ook niet fijn om te eten. Regelmatig bed niet opgemaakt.
7 nachten verbleven in september 2023
Reactie van JP op 10 okt 2023
Mijn oprechte excuses voor het ongemak dat deze problemen voor u hebben veroorzaakt. Ik wil dat u weet dat wij uw feedback op prijs stellen. Het stelt ons in staat eventuele problemen op te lossen en ons te helpen onze dienstverlening te verbeteren. Het was echt niet onze bedoeling om u lastig te vallenJackie P.Algemene Vergadering

8/10 – Goed

Nicole

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ouder hotel, maar voldoet prima. Mooi uitzicht tot Canada. Kamer ruim, maar krappere badkamer.
1 nacht verbleven in augustus 2023
Reactie van JP op 15 aug 2023
Namens het hele Fort Pontchartrain-team zijn we blij en dankbaar dat u zo genoten heeft van onze diensten. We zijn vereerd dat u uw hotelverblijf heerlijk vond.Jackie P.AVA

8/10 – Goed

Harpreet

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Property is nice location only issue first room they provide us it was terrible the upon request they changed the room that is very good
2 nachten verbleven in mei 2024
Reactie van JP op 21 mei 2024
On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

6/10 – Redelijk

Jessica

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van JP op 21 mei 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority.Jackie P.AGM

8/10 – Goed

Gerard

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Rooms need a little work. But beautiful views of Detroit city and the River.
1 nacht verbleven in mei 2024
Reactie van JP op 21 mei 2024
On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

6/10 – Redelijk

Laurie, Sawyer

Reisde met partner
Positief: Personeel en service
On the plus side - nice location, pretty views, very helpful and friendly staff, and our room had great windows. Negatives- the shower drained slowly. The room inexplicably had a motion-sensor light that turned it on whenever you walked by. Seriously long waits for elevators. Long line and wait at check-in.
1 nacht verbleven in mei 2024
Reactie van JP op 21 mei 2024
I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

4/10 – Matig

Dorian

Reisde met een groep, Reisde met partner
Positief: Netheid
Negatief: Personeel en service
Suites do not sleep more than 2, elevators extremely slow. Kicking everyone out hotel rooms at the same time to back up elevators lacks hospitality. Why not stager checks out if you know you have faulty elevators and guest staying on all floors. Front desk staff staring at the guest as they leave with less than friendly faces screams hospitality and come back. Valet staff definitely nicer than the hotel staff. And the lady sanitizing the room keys couldn’t even muster a thank you for staying with us. And why are you sanitizing the keys on the front counter as guest check out? This couldn’t be done in back or out of the sight of the paying customer?
2 nachten verbleven in mei 2024
Reactie van JP op 21 mei 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. Jackie P.AGM

2/10 – Ontzettend slecht

Octobriann

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Room wasn't ready And for the prices the room could have been more updated
1 nacht verbleven in mei 2024
Reactie van JP op 21 mei 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience we may have caused you. Customer satisfaction is our top priority. We value our customers' and this should not have happened. Jackie P.AGM

6/10 – Redelijk

Nathaniel

Reisde met familie
Negatief: Netheid, personeel en service
Good location. Less than average clean and and least half of the staff we interacted with were either terse or simply annoyed and basic inquiries. I was hung up on multiple times when calling the front desk.
1 nacht verbleven in mei 2024
Reactie van JP op 21 mei 2024
We are truly sorry for the inconvenience and hope to offer you better services in the future. We strive incredibly hard here to make every guest experience enjoyable and we’ve not been able to meet your expectations this time.Jackie P.AGM

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just amazing
1 nacht verbleven in mei 2024
Reactie van JP op 21 mei 2024
Thank you for taking the time to tell us about your experience at Fort Pontchartrain Detroit, a Wyndham Hotel. It is always a pleasure to receive positive feedback.Jackie P.AGM

10/10 – Uitstekend

ALAN

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I liked that my room had windows in multiple directions, and proximity to Huntington Place.
1 nacht verbleven in mei 2024
Reactie van JP op 16 mei 2024
We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with usJackie P.AGM

6/10 – Redelijk

Bilal

Zakenreiziger
very old property and needs renovations. Parking fees $40 per night
1 nacht verbleven in mei 2024
Reactie van JP op 15 mei 2024
We are truly sorry for the inconvenience and hope to offer you better services in the future. We strive incredibly hard here to make every guest experience enjoyable and we’ve not been able to meet your expectations this time.Jackie P.AGM

8/10 – Goed

Cindy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very polite and helpful, not sure the restaurant is included in this but morning breakfast staff little rude
1 nacht verbleven in mei 2024
Reactie van JP op 15 mei 2024
I sincerely apologize for the inconvenience we may have caused you. I will pass this on to our F&B team. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel in a great location for a trip to downtown Detroit for business or fun and good value to boot. Staff at front desk and throughout the hotel are very friendly and helpful and really make you feel welcome.
2 nachten verbleven in mei 2024
Reactie van JP op 14 mei 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with usJackie P.AGM

6/10 – Redelijk

DeShanna

Reisde met familie
Positief: Personeel en service
This was my first time staying at this hotel. For the most part it wasn't bad. Our room wasn't cleaned well. I know this because there were safety pins on the bathroom floor. If the floor was Swept this wouldn't have been missed. The carpet wasn't vacuumed as well. The staff at the front desk and restaurant were very friendly and welcoming.
1 nacht verbleven in mei 2024
Reactie van JP op 14 mei 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority. We value our customers' and this should not have happened. I want you to know that we appreciate your feedback. Jackie P.AGM

2/10 – Ontzettend slecht

Kayla

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We showed up at 4:45 to check in and was told it would be another 20 min until our room was ready, we waited over 30 before going to dinner and returning later to check in. Upon getting to our room stuff was falling off the wall and the curtains were broke, there was also a dirty towel left behind by the window. They gave us some free appetizer coupons that we used but it took over 20 min for those to come out too! For 2 fried items. Theres no microwave in the room but there are small fridges. For the price we paid i wouldnt stay here again
1 nacht verbleven in mei 2024
Reactie van JP op 14 mei 2024
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. This will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 – Uitstekend

Christina

1 nacht verbleven in mei 2024
Reactie van JP op 14 mei 2024
We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

8/10 – Goed

Kirk

Reisde met familie
Great location downtown right on the river.
2 nachten verbleven in mei 2024
Reactie van JP op 14 mei 2024
We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

10/10 – Uitstekend

Darryl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Remote rooms
2 nachten verbleven in mei 2024
Reactie van JP op 14 mei 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 – Uitstekend

Tonya Marie

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Amazing
1 nacht verbleven in maart 2024
Reactie van JP op 14 mei 2024
Thank you for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.Jackie P.AGM

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice! Bed was comfortable view was fantastic.
2 nachten verbleven in mei 2024
Reactie van JP op 14 mei 2024
Thank you for staying with us and for your kind review and recommendation.Jackie P.AGM

10/10 – Uitstekend

joyce

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love the room the staff, the personality compassion, friendliness, 100
1 nacht verbleven in mei 2024
Reactie van JP op 14 mei 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 – Uitstekend

Ruth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well one thing I really liked was the man who checked us into the hotel. He was kind, funny and considerate ... so considerate that when I forgot my phone and wallet and then went to lunch, he ran after us to bring it to me. Then our room high up on the 17th floor had a magnificent view of the riverfront and Canada! Yes I could see Canada from our window.
1 nacht verbleven in mei 2024
Reactie van JP op 15 mei 2024
Thank you for taking the time to tell us about your experience at Fort Pontchartrain Detroit, a Wyndham Hotel. It is always a pleasure to receive positive feedback.Jackie P.AGM

10/10 – Uitstekend

Cristy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van JP op 10 mei 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward.Jackie P.AGM

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for Downtown Detroit attractions. Riverwalk is a block away and Financial District stop of the free People Mover tram is just down the street. Great breakfast buffet and gym facilities. Staff helpful and friendly.
3 nachten verbleven in april 2024
Reactie van JP op 9 mei 2024
We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie PAGM

10/10 – Uitstekend

Brenden

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Historic and beautiful rooms. !!!!!
1 nacht verbleven in mei 2024
Reactie van JP op 8 mei 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 – Uitstekend

Bobbie, Detroit

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
N
1 nacht verbleven in mei 2024
Reactie van JP op 8 mei 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us.Jackie P.AGM

4/10 – Matig

marcus, auburn hills

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was very dirty, not up to par with many hotels visited around the area.
1 nacht verbleven in mei 2024
Reactie van JP op 14 mei 2024
I want you to know that we appreciate your feedback. This will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

6/10 – Redelijk

Coreen

Reisde met een groep
Positief: Netheid, personeel en service
Rooms are run down.
1 nacht verbleven in mei 2024
Reactie van JP op 6 mei 2024
Customer satisfaction is our top priority. We value our customers. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

4/10 – Matig

Ashley

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff was great. Lobby and bar area were great. Rooms are terrible. I had a “suite.” It was beyond tiny. Smaller than most regular rooms. The bedroom doors were windows and the extremely tiny bathroom was in the bedroom. So the kids would have to come in there to use it. Window frame was falling off, shower leaked, the futon couch was full of stains, and it was overall not clean. Way overpriced for what it was.
2 nachten verbleven in mei 2024
Reactie van JP op 6 mei 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

8/10 – Goed

Robert

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
A little dated, nice for downtown right across from the Huntington Place
2 nachten verbleven in april 2024
Reactie van JP op 6 mei 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 – Uitstekend

JP

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
great
1 nacht verbleven in april 2024
Reactie van JP op 4 mei 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Jackie P.AGM

10/10 – Uitstekend

Brayan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bathrooms could be better. But overall perfect location.
1 nacht verbleven in april 2024
Reactie van JP op 2 mei 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

10/10 – Uitstekend

John

2 nachten verbleven in april 2024
Reactie van JP op 21 mei 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

4/10 – Matig

Abbas

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I left a day before
2 nachten verbleven in april 2024
Reactie van JP op 30 apr 2024
We value our customers' I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. Jackie P.AGM

10/10 – Uitstekend

Ian

Had a great time for our girls trip!
1 nacht verbleven in april 2024
Reactie van JP op 30 apr 2024
. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank you.Jackie P.AGM

6/10 – Redelijk

Paul

1 nacht verbleven in april 2024
Reactie van JP op 21 mei 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority.Jackie P.AGM

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van JP op 30 apr 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van JP op 30 apr 2024
Thank you again for sharing your experience, and we look forward to serving you in the future.Jackie P.AGM

2/10 – Ontzettend slecht

NaTia

Reisde met familie en kleine kinderen
Room did not look like photos. Will never go back.
1 nacht verbleven in april 2024
Reactie van JP op 26 apr 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 – Uitstekend

Hannah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van JP op 27 apr 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk staff was exceptional. EKB
2 nachten verbleven in april 2024
Reactie van JP op 26 apr 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us

2/10 – Ontzettend slecht

nahed

1 nacht verbleven in april 2024
Reactie van JP op 4 mei 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our servicesJackie P.AGM

6/10 – Redelijk

Rahul

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van JP op 25 apr 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

6/10 – Redelijk

Vona

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
I hate that i had to walk down 12 flights of stairs when checking out. All elevators were full
2 nachten verbleven in april 2024
Reactie van JP op 23 apr 2024
I sincerely apologize for the inconvenience these issues may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM

10/10 – Uitstekend

Mike

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay
1 nacht verbleven in april 2024
Reactie van JP op 23 apr 2024
This message is to formally express my appreciation for your review of the Fort Pontchartrain Hotel. It was a glowing review, and it no doubt had a positive impact on our business. Jackie P.AGM

10/10 – Uitstekend

Devonie

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the staff and hotel were excellent!
1 nacht verbleven in april 2024
Reactie van JP op 23 apr 2024
Thank you for staying with us and for your kind review and recommendation.Jackie P.AGM

10/10 – Uitstekend

Derek

1 nacht verbleven in april 2024
Reactie van JP op 11 mei 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Jackie P.AGM

10/10 – Uitstekend

Jala

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, clean rooms. Very nasty breakfast for $15 a person though.
1 nacht verbleven in april 2024
Reactie van JP op 23 apr 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

8/10 – Goed

Alice

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the staff and the rooms were nice. I wanted riverfront view, but i was able to get part city, part river, it was nice. My husband and i were in desperate need of a mental break and we were able to get it.
1 nacht verbleven in april 2024
Reactie van JP op 23 apr 2024
We strive incredibly hard here to make every guest experience enjoyable. We are honored that you found your hotel stay delightful.Jackie P.AGM