2/10 Horrible
Renee
Voyage en famille avec de jeunes enfants, Voyage en famille
7 janv. 2026
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
PLEASE READ. Do not believe reviews claiming this was a good stay. The staff alone makes this place unbearable. From the front desk to security, the rudeness was nonstop and unprofessional. The security guards acted like wannabe police, shutting down the pool whenever they felt like it and yelling “GET OUT OF THE POOL NOW” with no explanation. They clearly enjoyed trying to intimidate guests.
The pool is the main attraction in photos, but it is MUCH smaller than it appears and absolutely disgusting. The water is cloudy and you cannot see the bottom. The hot tub was vile, with floating skin buildup in the bubbles. I almost threw up and never went back in. Throwing chemicals in does not make it clean. There were also no towels at the pool, and I was told it “wasn’t the hotel’s fault.”
Our room was dirty and clearly not cleaned. There were fake eyelashes left on the nightstand. We had 5 people and were given only 2 towels. More were brought the next day, but not without attitude.
The elevators are a serious problem. As a disabled guest, this hotel is in violation of ADA standards. Only one elevator worked, it was extremely small, painfully slow, and stopped at every floor.
We also never received a third blanket despite asking three times. I stay at many hotels each year, and this was by far the worst experience I’ve ever had. Dirty, rude, and uncomfortable. I wish I could give it zero stars.
Renee
Séjour de 2 nuits en janvier 2026
