Check-in was 4 p.m. but when we arrived at 4:30 house cleaner was still there and had to take sheets out to do them elsewhere. That night which was in the low 20's my family had only sheets to sleep with. There were no wash cloths, bath rug in main bath, extra towels, dish soap and a load of dirty dishes was left for us. It was a family vacation that lacked in comfort. I could on but I hope everyone gets the picture.