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Beoordelingen van Motel 6 Decatur, TX

2 out of 5
Motel 6 Decatur, TX
1900 South Trinity St, Decatur, TX

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 101 van 415 beoordelingen" "
Gastenscore: 8 - Goed. 121 van 415 beoordelingen" "
Gastenscore: 6 - Redelijk. 65 van 415 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 415 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 75 van 415 beoordelingen" "

7,0/10

Netheid

7,0/10

Personeel en service

5,8/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Debbie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed our stay very much
1 nacht verbleven in april 2024
Reactie van Brand Experience Team op 21 mei 2024
Hi Debbie,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

2/10 – Ontzettend slecht

Kimberly

1 nacht verbleven in april 2024

8/10 – Goed

Wes

1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

a

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would never stay here. I left within an hour of arriving. My non smoking room smelled like smoke. I found a pack of cigarettes in the room, the phone didn't work and they had the a/c heater disconnected. I had to always push a button at the front desk for someone to help me. The pictures I reviewed did not match the room I walked into. The sheets were dirty. There were burn marks on the shelf from cigarettes sitting there. I quickly left and went to another hotel. I strongly recommend staying away from here.
1 nacht verbleven in februari 2024
Reactie van Nancy Y. op 14 feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The most welcoming host, I've ever experienced! I was greeted like my business was appreciated. It clean, safe and quiet! I had to stay another night! Great job you guys! My family and I appreciate the service you provide! I'd recommend this business to everyone! N.Dedecker
1 nacht verbleven in augustus 2023
Reactie van Nancy Y. op 7 sep 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 – Uitstekend

Louie

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was nice quiet n comfortable like always
1 nacht verbleven in juni 2023
Reactie van Brand Experience Team op 21 jun 2023
Hi Louie, We are glad you had a great experience and appreciate your feedback! Maz K. #Team6

10/10 – Uitstekend

cassie

1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Russell

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Roaches and stains on bed
1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

Lloyd

Positief: Netheid, comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
What a nightmare!
It was horrible! Elevator was out so had to climb 3 flights of stairs, then the door was stuck so had to walk back downand up again. Finally got in and the AC wasn't on and it was soooo hot. This is TEXAS ya know, theAC should have been on so we wouldn't have to walk into a hot room. It took 2 hrs to cool off but was never really cool. Then trot back down 3 flights of stairs again with our dogs and bags. Never again!
1 nacht verbleven in mei 2023
Reactie van Nancy Y. op 23 mei 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 – Ontzettend slecht

Tyrus

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Hotel interior was poorly maintained and the entire second floor reeked of pet urine.
1 nacht verbleven in april 2023
Reactie van Brand Experience Team op 10 mei 2023
Hi Tyrus,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 – Goed

Jacquetta

1 nacht verbleven in april 2023

4/10 – Matig

Noralisa

Zakenreiziger
Negatief: Personeel en service
Bad service but comfortable room once cleaned.
They told me if I pay I can check in at 6:30 am. That was a lie. I get there he told me I would not be able to check in until 2pm. I get there and the room was filthy. I asked for another room and that room was worst and the door was left open. I told him I would come back at 3pm. I had room 101 it was freshly cleaned. The service was horrible. He was so mean to me. But when the room got cleaned the stay was better.
1 nacht verbleven in april 2023
Reactie van Brand Experience Team op 25 apr 2023
Hi Noralisa,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 – Uitstekend

Johnette

2 nachten verbleven in april 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It's a very nice property for a Motel 6... must have been another hotel before Motel 6 took over the property (has an indoor pool). Room 101 actually has a full size fridge and two burner stovetop. To enter, go North on 81 and turn right at the James Wood Chevrolet dealership.
2 nachten verbleven in maart 2023
Reactie van Brand Experience Team op 21 apr 2023
Hi Traveler, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 – Uitstekend

Keila

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2023

10/10 – Uitstekend

omar cain acevedo

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy buen servicio
1 nacht verbleven in maart 2023
Reactie van Brand Experience Team op 28 mrt 2023
Hola viajero,¡Gracias por la calificación perfecta!Maz K.#Team6

8/10 – Goed

Tyrus

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Far exceeds the typical Motel 6
As far as Motel 6 goes, this location is too notch. Interior doors makes for a quieter sleep, the interior hallways are clean and well maintained. The in room fridge was older, but the microwave was good. No coffee maker, but we brought our own. Mattress was comfy-ish, but a bit too firm in a cheap way.
1 nacht verbleven in maart 2023

8/10 – Goed

Barney

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable
1 nacht verbleven in maart 2023
Reactie van Nancy Y. op 17 mrt 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 – Uitstekend

Amilda

Positief: Netheid, personeel en service
It’s just what you should expect of a motel 6. Simple no amenities. A clean place to sleep. Towels, microwave etc were a tad less than average but clean and what you should expect. Rooms faced inside which is important to me. Staff great.
1 nacht verbleven in februari 2023

2/10 – Ontzettend slecht

kurt

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2023

2/10 – Ontzettend slecht

Matthew

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn’t like anything the lady at the desk was very rude
1 nacht verbleven in januari 2023
Reactie van Brand Experience Team op 25 jan 2023
Hi Matthew,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2023
Reactie van Brand Experience Team op 25 jan 2023
Hi Traveler,Thank you for the perfect rating!Lilith#Team6

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2023
Reactie van Brand Experience Team op 25 jan 2023
Hi Traveler,Thank you for positively rating your stay!Lilith#Team6

8/10 – Goed

Tresa

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in december 2022
Reactie van Brand Experience Team op 25 jan 2023
Hi Tresa,Thank you for sharing your review!Lilith#Team6

6/10 – Redelijk

russell

Reisde met huisdieren
Positief: Netheid, voorzieningen
It will do in a pinch. They do accept dogs without a fee.
1 nacht verbleven in december 2022
Reactie van Brand Experience Team op 25 jan 2023
Hi Russell,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6

2/10 – Ontzettend slecht

Christopher

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Filthy, smelly, stray cats are fed in the parking lot, pool and hot tub are both dirty and cold. Spend a couple more dollars and stay somewhere legit.
1 nacht verbleven in oktober 2022
Reactie van Brand Experience Team op 25 jan 2023
Hi Christopher,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

6/10 – Redelijk

Charles

Positief: Netheid, personeel en service
Good for the price. Clean. Pet friendly with good area for dogs to do their business. Would have been nice if there were poop bags in the poop bag station.
1 nacht verbleven in oktober 2022
Reactie van Brand Experience Team op 13 okt 2022
Hi Charles,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6

8/10 – Goed

mike

Positief: Netheid
1 nacht verbleven in september 2022
Reactie van Brand Experience Team op 25 jan 2023
Hi Mike,Thank you for positively rating your stay!#Team6

2/10 – Ontzettend slecht

Rlynea

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don’t book this place..
It was horrible service was not good tried to put us in someone else’s room then I asked for extra towels n pillows they told me no.. and they were very rude.. we won’t be back
2 nachten verbleven in september 2022
Reactie van Brand Experience Team op 13 okt 2022
Hi Rlynea,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 – Goed

Esmeralda

1 nacht verbleven in september 2022
Reactie van Brand Experience Team op 13 okt 2022
Hi Esmeralda,Thank you for the perfect rating!Lilith#Team6

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recharged myself and my EV! Super friendly staff
Lizet (front desk lady) was super friendly and accommodating. I drove my EV (which was almost out of power - and nowhere to charge). I came to the motel to rest up and thinking I'd figure something out later, but as luck would have it, I found a 30A twist-lock (NEMA L6-30) receptacle outside the parking area; which Lizet was happy to let me use. I woke up to a fully charged car! On top of that, room was spacious and clean. I even used the pool and hot tub which was refreshing. Overall a very good experience and Lizet was a life-saver to let me charge my EV. Super happy with my stay!
EV plugged in - fully charged by morning!
NEMA L6-30 receptacle outside next to parking lot - and I have an adapter for that to charge my EV!
Plugged in and charging (Level 2 speed) - fully charged by morning!
1 nacht verbleven in september 2022
Reactie van Brand Experience Team op 13 okt 2022
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

8/10 – Goed

Angela, Little Rock

Positief: Netheid, personeel en service en voorzieningen
The elevator was out. The room was very noisy from upstairs guests. There was drawers to put clothes. There was a roach in the room.
2 nachten verbleven in september 2022
Reactie van Brand Experience Team op 13 okt 2022
Hi Angela,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

10/10 – Uitstekend

steven

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Superb value
This was a GREAT value. Very clean. Only thing wrong was the elevator was broken
1 nacht verbleven in augustus 2022
Reactie van Brand Experience Team op 13 okt 2022
Hi Steven, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsLilith#Team6

2/10 – Ontzettend slecht

Lauren

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very disgusting as soon as you walk in the door there’s just piles of dirt behind the door and underneath the bed, bed sheets are not clean. Mattresses are almost black…even the worker told me “yeah the third floor is always nasty”
1 nacht verbleven in juli 2022
Reactie van Brand Experience Team op 18 aug 2022
Hi Lauren, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Maz K. #Team6

2/10 – Ontzettend slecht

Timothy, Arlington

Reisde met partner
Negatief: Personeel en service
We arrived a little after 8 PM. Desk clerk told me my comfirmed, booked room was not cleaned and would not be available until the following day. The desk clerk said that there was only one other room available but I would have to pay extra for it. I have had minor issues with Motel 6 each of my last 4 bookings with them. This was their last chance. I refused the higher priced room which they refused to give me at my original rate and went next door to best western. People there were very nice and had a room available for us. It was a higher price, but worth it to me because the service was so much better. I will avoid Motel 6 from now on. I will still have the battle of getting Motel 6 to refund my prepaid charges. Lesson learned.
1 nacht verbleven in juli 2022
Reactie van Brand Experience Team op 18 aug 2022
Hi Timothy, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

6/10 – Redelijk

Kevin

1 nacht verbleven in juli 2022
Reactie van Brand Experience Team op 18 aug 2022
Hi Kevin, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

8/10 – Goed

Michael

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in mei 2022
Reactie van Brand Experience Team op 2 jun 2022
Hi Michael, Thank you for positively rating your stay!! Maz K. #Team6

10/10 – Uitstekend

JoAnn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Truly Handicap-Friendly
I am handicapped, and was so thankful for the low bed, roll-in shower, and hand-held shower head.
1 nacht verbleven in mei 2022
Reactie van Brand Experience Team op 13 jul 2022
Hi JoAnn, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Lilith #Team6

6/10 – Redelijk

Tiffany

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
🥸 BLESS YOUR HEART! ❤️
I have used Motel 6 for years. I'm a reward member and the whole deal. NOT ONCE BUT TWICE NOW, i have attempted to book a room here in Decatur for when i get into town at around 3 to 5 am just until check out at 11am some 8 to 6 hours of hospitality. Both times i have been told i will have to pay for another day because she cannot change the reservation on her end and its all because thier own guidelines end the options at around 2am. She reiises to allow the reservation to be applied to only those hours. WOW...I went to Best Western and they welcomed me and quickly. Got my keys ready and set ME in motion to a shower and review of work for my fastidious check out and drive home. Thank goodness there are some who realize my business pays the bills and threatening two days charges simply because they are unwilling to be a tiny bit more understanding rather than mildly unreasonable.
1 nacht verbleven in april 2022
Reactie van Brand Experience Team op 13 jul 2022
Hi Tiffany, Thank you for sharing your review. We would like to apologize for the inconvenience or misunderstanding that may have occurred during your recent stay with regard to your reservations issues. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us. Lilith #Team6

6/10 – Redelijk

stefan

1 nacht verbleven in mei 2022

2/10 – Ontzettend slecht

David

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2022
Reactie van Brand Experience Team op 2 jun 2022
Hi David, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

4/10 – Matig

Jerry

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in april 2022
Reactie van Brand Experience Team op 2 jun 2022
Hi Jerry, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

8/10 – Goed

David

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
NO breakfast -
1 nacht verbleven in april 2022
Reactie van Brand Experience Team op 2 jun 2022
Hi David, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

8/10 – Goed

Angela, Little Rock

Positief: Netheid, personeel en service en voorzieningen
The bathroom door was busted and there was a hole in the wall under the bathroom sink.
1 nacht verbleven in april 2022
Reactie van Brand Experience Team op 2 jun 2022
Hi Angela, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Maz K. #Team6

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2022
Reactie van Nancy Y. op 4 apr 2022
Thank you for the wonderful rating!! Nancy Y. #Team6

8/10 – Goed

carolyn

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in maart 2022
Reactie van Nancy Y. op 4 apr 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y. #Team6

2/10 – Ontzettend slecht

Leslie

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
All around the window had mold also along the ceiling and walls had mold. Dogs barking all night. Got woke up at 5am from the floor above us taking a shower and it leaking into our room. This was a totally nightmare for me and my daughter
1 nacht verbleven in maart 2022
Reactie van Brand Experience Team op 24 mrt 2022
Hi Leslie, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 – Redelijk

Laura

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Conveniently located but the motel itself had a bad stench in the lobby and was very noisy. You can hear everyday door close from down the hall.
1 nacht verbleven in maart 2022
Reactie van Brand Experience Team op 24 mrt 2022
Hi Laura, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

8/10 – Goed

Hope

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2022
Reactie van Nancy Y. op 4 apr 2022
Thank you for positively rating your stay!! Nancy Y. #Team6

10/10 – Uitstekend

Betty

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2022
Reactie van Nancy Y. op 4 apr 2022
Thank you for the perfect rating!! Nancy Y. #Team6