2/10 Horrible
Andreas
Voyage en couple
15 déc. 2025
The star is for the room and the location, both great! Unfortunately that is where the positives end. The hot tub was closed for maintenence which happens, however this was a very important reason for my fiancée and I booking the room. There was no warning of this, alternative, or offer of compensation for this detail being missed. When communicating with the owner we were directed to a front desk in a non-affiliated building next door. There was no front desk, no phone number and no solution.The owner also claimed to be working on a solution but did not get back to us with any sort of resolution. When > I attempted to get in touch after being frustrated at trying to track down non existent staff at the wrong building, the owner essentially explained how it was not their fault and offered nothing further. Abysmal customer service for an expensive 2 night stay. Spend that money on a suite at Pomeroy Kananaskis instead, the views, amenities and service are exceptional by comparison.
Andreas
Séjour de 2 nuits en décembre 2025















