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Beoordelingen van The Lumen

4 out of 5
The Lumen
6101 Hillcrest Ave, Dallas, TX

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 528 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 252 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 126 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 56 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 40 van 1002 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

7,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Edwin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel but expensive
Good quality and services, high price

10/10 – Uitstekend

Vicki

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Cute and comfy
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Jaime, Cedar Park

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
They are unable to fix an AC unit.If your room is not to your desired temperature, ask for a new room immediately not for the technician. They came to my room 3 times and it never worked properly, had to open the balcony window... very retro.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

6/10 – Redelijk

Juliette Schlauder

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We were disappointed by the hotel. Our room’s toilet kept running and they told us they could not fix it. The staff was helpful and nice. The gym is too small and felt dated with equipment that was old too. The shower floor was extra slippery. We asked for extended checkout time, the person at the desk was polite and accommodating. However when we got back to the hotel later, another employee told us we could not have it. Overall, it was a lot of very good, the staff, and disappointment: the facilities.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

leonardo, Austin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Erik

1 nacht verbleven in april 2024

8/10 – Goed

Brad, Mt. Pleasant

2 nachten verbleven in april 2024

6/10 – Redelijk

MATTHEW

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very friendly staff but the rooms need to be cleaned better between stays. I wiped down the bedside table and so much dirt came off I was afraid to look in corners. I am immunocompromised so I was not happy. The public areas of the property looked great.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Tracey, Cedar Park

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place. This is my 3rd time at the Lumen. Each time has been awesome. Staff has been welcoming and willing to go the extra mile.
1 nacht verbleven in april 2024
Reactie van Guest Service Manager op 26 apr 2024
Thank you for your feedback, we are honored that you chose to stay with us here at The Lumen!

10/10 – Uitstekend

Flogers, Edmond

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed my time at this place, nice, clean and such a friendly staff and atmosphere!
1 nacht verbleven in maart 2024
Reactie van Tonya German - Guest Service Manager op 26 apr 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay. We hope to see you again in the near future!

8/10 – Goed

Marco

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location, the only down side: a self parking for guest’s is not offered
4 nachten verbleven in maart 2024
Reactie van Guest Service Manager op 26 apr 2024
We sincerely apologize for the inconvenience caused to you regarding the parking and hope this does not hinder any future stays. Thank you for choosing The Lumen.

8/10 – Goed

Wojciech

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel
1 nacht verbleven in maart 2024
Reactie van Guest Service Manager op 26 apr 2024
Thank you for your feedback, we hope to see you again in the near future!

6/10 – Redelijk

Andrew

Zakenreiziger
Positief: Netheid
I’m sad that I go downgraded upon arrival because the room I paid for “wasn’t ready yet” even though it was several hours after the check in time.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Anthony a

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Guest Service Manager op 26 apr 2024
Thank you for your feedback! We hope to see you again in the near future!

6/10 – Redelijk

Tamara

Reisde met partner
Positief: Netheid, personeel en service
Nice safe area, walkable. Close drive to the things we wanted to do. Pool area closed off so not able to go outside to sit and relax. VERY expensive bottles of water in room, could buy a whole case with lots of change left over from Walmart for this price. Bathroom door was a joke! Noisy and hard to close. Room and facilities were very clean. Would not stay here again for the price. Valet parking was a pain and continually having to tip each time you picked up or dropped off your car.
2 nachten verbleven in maart 2024
Reactie van Guest Service Supervisor op 25 mrt 2024
Thank you for your feedback.

10/10 – Uitstekend

Matt

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to where we wanted to go.
1 nacht verbleven in maart 2024
Reactie van Tonya German - Guest Service Manager op 25 mrt 2024
Thank you for your feedback. We appreciate your business and hope to see you again in the near future!

8/10 – Goed

khara

Positief: Personeel en service
Nice hotel room was a little small. Wish there was self parking not only valet
1 nacht verbleven in maart 2024
Reactie van Guest Service Manager op 25 mrt 2024
Thank you for choosing The Lumen. We sincerely apologize for the inconvenience of not having self-parking, we hope this does not keep you from visiting in the near future!

6/10 – Redelijk

Nina

Negatief: Netheid
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Tino, Mill Valley

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Guest Service Manager op 22 mrt 2024
Thank you for your feedback, we hope to see you again in the near future! Thank you for choosing The Lumen!

10/10 – Uitstekend

John, Longview

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property
1 nacht verbleven in februari 2024

8/10 – Goed

Keri

3 nachten verbleven in februari 2024

10/10 – Uitstekend

Jane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I got worried after I booked The Lumen when I read some of the reviews, but none of that turned out to be the case for us. We had an exceptional time and found the hotel to be quiet, comfortable, and exceptionally convenient. Yes, you have to use their valet-- but they are super about getting the car in and out and it never took more than 10 minutes. The area is busy and actually, the valet simplifies things. The desk and valet attendants were friendly, approachable and well spoken. Our beds were comfortable (and I'm picky)-- with 4 pillows per bed, each one slightly different so you can find the one that works best for you. The shower was AMAZING-- great shampoo, conditioner and body wash. The only thing I think they could improve would be the quality of the towels-- they're not fluffy and soft. We didn't eat at the onsite restaurant so I can't comment on that but overall, it was a big win!
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Rania

Positief: Netheid
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Hyun Kyung

7 nachten verbleven in januari 2024

10/10 – Uitstekend

Chad

1 nacht verbleven in februari 2024
Reactie van Guest Service Manager op 22 mrt 2024
Thank you for choosing The Lumen! We are honored to see that you have enjoyed your stay, we hope to see you in the near future! Thank you for choosing The Lumen!

6/10 – Redelijk

Matthew

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Weekend getaway
It was perfect for what we were doing and very close to our tennis tournament. Hotel was nice and rooms were big. But when we got there at 4 the room wasn’t ready but we were offered free cocktails. The service is no where near the level of the actual hotel. It is severely lacking from the front desk to the bar/ restaurant. Restaurant was never busy and service was super slow and not professional. The valet was great and professional, I believe his name was Omar. Basically nice boutique hotel but service was not up to the level.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Patricia, Coeur d Alene

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location next to SMU and the G.W. Bush Presidential Library. Service and accommodations were top rated!
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Tracey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

8/10 – Goed

Kathryn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Guest Service Manager op 26 mrt 2024
Thank you for your feedback! we hope to see you again in the near future. Thank you for choosing The Lumen!

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Guest Service Manager op 26 mrt 2024
We appreciate your feedback! We hope to see you in the near future. Thank you for choosing The Lumen!

10/10 – Uitstekend

Leroy moore

1 nacht verbleven in januari 2024
Reactie van Guest Service Manager op 26 mrt 2024
We appreciate your feedback! We are honored to see you have enjoyed your stay with us. We hope to see you again in the near future!

8/10 – Goed

Sharon

2 nachten verbleven in januari 2024

8/10 – Goed

Tim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very gracious, especially the valet guy! The room was very spacious and the shower was huge! The bed was very comfortable. Our only complaint was there were no USB ports! Those would have been nice!
2 nachten verbleven in januari 2024
Reactie van Guest Service Manager op 26 jan 2024
Thank you for your feedback, we are honored to see that you have enjoyed your stay with us, we will be making all the necessary changes to ensure a more pleasurable guest experience. We hope to see you again in the near future! Thank you for choosing to stay with us!

10/10 – Uitstekend

Simone, New York

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Tonya German - Guest Service Manager op 26 jan 2024
Thank you for your feedback and choosing The Lumen, we are honored to see you have enjoyed your stay! We hope to see you again soon!

10/10 – Uitstekend

Kate F

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
it was a great stay
2 nachten verbleven in januari 2024
Reactie van Tonya German - Guest Service Manager op 18 jan 2024
Thank you for your feedback, we strive to offer a memorable guest experience, we hope to see you again here at The Lumen!

6/10 – Redelijk

Susan

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Anna Maria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Guest Service Manager op 10 jan 2024
Thank you for your feedback. We strive to provide a memorable guest experience. We hope to see you again in the near future, thank you for choosing The Lumen.

10/10 – Uitstekend

Mary, Longview

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property with the most wonderful staff and amenities! We will be back!
2 nachten verbleven in december 2023
Reactie van Guest Service Manager op 10 jan 2024
Thank you for your feedback. We strive to provide a memorable guest experience. We hope to see you again in the near future, thank you for choosing The Lumen.

10/10 – Uitstekend

Nina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Guest Service Manager op 10 jan 2024
Thank you for your feedback. We strive to provide a memorable guest experience. We hope to see you again in the near future, thank you for choosing The Lumen.

10/10 – Uitstekend

Laszlo

3 nachten verbleven in december 2023
Reactie van Guest Service Manager op 10 jan 2024
Thank you for your feedback. We strive to offer a memorable guest experience. We hope to see you again, thank you for choosing The Lumen!

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Guest Service Supervisor op 30 dec 2023
Thank you for your feedback. Our goal is to ensure a memorable guest experience. We Hope to see you again in the future!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Needs improvement
My key didn’t work half the time, the service was quite poor (messed up my simple coffee order, overcharged me for a coffee even), and the hotel room tea kettle had rust.
1 nacht verbleven in december 2023
Reactie van Guest Service Supervisor op 30 dec 2023
Thank you for your feedback, we sincerely apologize if your expectations were not met. We have addressed and resolved all mentioned issues that have negatively impacted your stay to ensure no one will have the same issues and to have a more memorable guest experience. Thank you for choosing to stay with us.

10/10 – Uitstekend

Diana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Guest Service Supervisor op 30 dec 2023
Thank you for your feedback, we strive to ensure a memorable guest experience, we hope that we have been able to provide that for you. Thank you for choosing to stay with us and hope to see you again.

6/10 – Redelijk

David

Reisde met familie
Negatief: Personeel en service
1 nacht verbleven in december 2023
Reactie van Guest Service Supervisor op 30 dec 2023
Thank you for your feedback, we sincerely apologize for any inconvenience that have negatively impacted your stay. We have addressed mention issues and resolved them immediately. Thank you for choosing to stay with us!

8/10 – Goed

Danny A

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location. The only small complaint was the lack of in room coffee and bottled water.
5 nachten verbleven in december 2023
Reactie van Guest Service Supervisor op 30 dec 2023
Thank you for your feedback. We sincerely apologize for the inconvenience. We are happy to oblige any additional amenities upon request to assure a positive guest experience. Thank you for choosing to stay with us. We hope to see you again soon.

10/10 – Uitstekend

Clara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stayed for the night.
Great service starting with the valet, front desk person was friendly and the bartender was amazing.
1 nacht verbleven in december 2023
Reactie van Guest Service Supervisor op 30 dec 2023
thank you for your feedback. We strive to ensure a memorable guest experience; we are honored to see we have provided that for you. Hope to see you again in the near future.

6/10 – Redelijk

Lindsay

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
1 nacht verbleven in december 2023
Reactie van Guest Service Supervisor op 1 jan 2024
Thank you for your feedback.

4/10 – Matig

Richard

1 nacht verbleven in december 2023
Reactie van Guest Service Supervisor op 18 jan 2024
Resonse has been given to guest

10/10 – Uitstekend

Amanda

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Guest Service Supervisor op 1 jan 2024
Thank you for your feedback. We strive to offer a memorable guest experience; we are honored to see we have provided that for you.