Interieur

Beoordelingen van Holiday Inn Express & Suites Irving Dfw Airport North, an IHG Hotel

2.5 out of 5

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 775 van 1444 beoordelingen" "
Gastenscore: 8 - Goed. 285 van 1444 beoordelingen" "
Gastenscore: 6 - Redelijk. 172 van 1444 beoordelingen" "
Gastenscore: 4 - Matig. 105 van 1444 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 107 van 1444 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

ayron n, Glen Rose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room never got very cool
1 nacht verbleven in mei 2024
Reactie van Mercedez - front desk op 27 mei 2024
Thank you Ayron for leaving some feedback about your stay. We take what you have to say and put it towards making every stay a better one. Thank you

6/10 – Redelijk

Sabrina

Positief: Personeel en service
There was a cockroach roaming around in my room. I had to call the front desk and they sent a staff to take care of it. Moreover there was no water bottle in the room. I had expected at least they will keep few complementary water bottles for the guests.
1 nacht verbleven in mei 2024
Reactie van Raul M op 27 mei 2024
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Thank you,Raul M972-929-4499fddfwnorth@gmail.com

10/10 – Uitstekend

JAMES

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Raul M op 26 mei 2024
Thank you for your valuable feedback!

4/10 – Matig

Celeste

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
For a Holiday Inn it was in poor condition with stained carpets, marked walls, extremely short bed in a large room. Poorly furnished and ugly—ratty. Shuttle driver dropped off in wrong area.
1 nacht verbleven in mei 2024
Reactie van Vandy op 26 mei 2024
Dear CelesteI suppose you are getting confused with some other hotel. We have big comfortable beds and nothing like stained carpets or marking on the wall. Please note that we are near to the airport and maintain rooms in good condition.ThanksVandyFront-Desk

2/10 – Ontzettend slecht

AMANDA

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sat at airport for 45 minutes and after three calls had to pay a $50 cab fee to go 10 minutes to hotel. Person at front desk hung up on me after third call attempt to get shuttle. When I checked in she said she had put me on hold and that shuttle driver tried to find me. All lies. Didn’t realize the hotel here’s every jet take off and land. Poor service. Would not recommend this location
1 nacht verbleven in mei 2024
Reactie van Haley Front Desk op 24 mei 2024
Thank you for your feedback, Amanda!

4/10 – Matig

Mariel

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Mercedez - front desk op 23 mei 2024
We appreciate you Mariel for taking the time to let us know how your stay was. We hope to see you again at Holiday Inn Express DFW North

8/10 – Goed

john

Positief: Netheid
1 nacht verbleven in mei 2024
Reactie van Mercedez - front desk op 22 mei 2024
Thank you John for choosing to stay with us at Holiday Inn Express DFW North. See you next time!

10/10 – Uitstekend

keya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Vandy op 22 mei 2024
Dear KeyaThank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. Our goal is to make your stay better and brighter. We look forward to welcoming you back to our hotel in the future. ThanksVandyFront desk

4/10 – Matig

Stacy

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
There was black mold in the bathroom and at breakfast we found mold on a bagel.
3 nachten verbleven in mei 2024
Reactie van Holiday Inn Express DFW North op 21 mei 2024
We apologize for your experience, please reach out to us for any further concerns.

10/10 – Uitstekend

Yolanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was excellent
1 nacht verbleven in mei 2024
Reactie van Raul M op 20 mei 2024
Dear Guest,Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. Our goal is to make your stay better and brighter. We look forward to welcoming you back to our hotel in the future. Thank you,Raul M

10/10 – Uitstekend

Leah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were very polite and helpful.
1 nacht verbleven in mei 2024
Reactie van Mercedez - Front Desk op 20 mei 2024
Thank you Leah for letting us know how you enjoyed your stay at Holiday Inn Express DFW North. See you next time!

10/10 – Uitstekend

Tina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Need restaurant, walked to Sheraton for dinner as i had flown in. Thanks for shuttle very convenient
1 nacht verbleven in mei 2024
Reactie van Mercedez - Front Desk op 20 mei 2024
Thank you Tina for your feedback. We hope to see you again at Holiday Inn Express DFW North.

10/10 – Uitstekend

Debbie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The front desk, Kyle, was very helpful. We recommend staying here. The breakfast was Awesome all 3 mornings we were there
1 nacht verbleven in mei 2024
Reactie van Raul M op 20 mei 2024
Dear Guest, thank you for your valuable feedback!

10/10 – Uitstekend

Christene

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was good an many options room was spacious
1 nacht verbleven in mei 2024
Reactie van Haley Front Desk op 19 mei 2024
Thank you for your review, Christene! We appreciate you staying with us.

10/10 – Uitstekend

Carla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great!
1 nacht verbleven in mei 2024
Reactie van Mercedez - Front Desk op 21 mei 2024
Thank you Carla for letting us know how your stay here at Holiday Inn Express DFW North was for you! See you next time.

10/10 – Uitstekend

Jaime

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great choice with 2 room suite to work, and good breakfast
1 nacht verbleven in mei 2024
Reactie van Haley Front Desk op 16 mei 2024
Thank you for providing us with your valuable feedback, Jaime!

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It offered all that I needed. There was nothing I didn't like.
2 nachten verbleven in mei 2024
Reactie van Mercedez - Front Desk op 15 mei 2024
Thank you Patricia for the feedback. We hope to have you again here at Holiday Inn Express DFW North.

8/10 – Goed

Kristin

Staff was unorganized but eventually helpful, needed to have a lot of patience. Towels were very worn out but clean.
1 nacht verbleven in mei 2024
Reactie van Mercedez - Front Desk op 14 mei 2024
We appreciate you Kristin for leaving your feedback. We are always striving to make your stay better each time. Thank you for staying at Holiday Inn Express DFW North.

8/10 – Goed

brett

Zakenreiziger
Positief: Personeel en service
From the parking lot the hotel appears average, the interior entrance area is bright & inviting. The elevator was dirty, it seems the buttons have never been cleaned, the hallway was unkempt. Room was fine.
1 nacht verbleven in mei 2024
Reactie van Raul M op 13 mei 2024
Dear Guest,Thank you for taking the time to share your experience with your recent stay at our hotel. As an IHG Property, we value our guests and we apologize if any inconvenience on our part. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest exper directly at the email or phone number below if there is anything else we can do for you now do for you at this time. We hope you will consider staying with us again in the future Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Regards Rahul MFront DeskPh. 972-929-4499 Fax. 972-929-0774 Email: fddfwnorth@gmail.com

6/10 – Redelijk

Angela, Lakewood

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The hotel only had one person to check in guests AND answer the phone. She did a great job but because of the number of guests we had to wait in line for -30 minutes.
1 nacht verbleven in mei 2024
Reactie van Haley Front Desk op 11 mei 2024
Thank you for providing us with you're valuable feedback, Angela!

8/10 – Goed

Fareed, San Fernando

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Mercedez - Front Desk op 11 mei 2024
Thank you Fareed for letting us know how you enjoyed your stay with us at Holiday Inn Express DFW North. We hope to have you again!

10/10 – Uitstekend

Michael, Frankline

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service
1 nacht verbleven in mei 2024
Reactie van Rahul M op 8 mei 2024
Dear Guest, thank you for your valuable feedback!

2/10 – Ontzettend slecht

Hussain

Negatief: Netheid, staat van de accommodatie en faciliteiten
Aircraft sounds dirty property
1 nacht verbleven in mei 2024
Reactie van Kam op 8 mei 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of our entire team, I apologize for not exceeding your expectations.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.We will look forward to serving you in the future.Thank you for your business.

10/10 – Uitstekend

Shanta

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really liked the room it was modern and had a nice bathroom
1 nacht verbleven in april 2024
Reactie van Rahul M op 8 mei 2024
Thank you for your valuable feedback!

8/10 – Goed

Michael, Frankline

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place but food need improvement
2 nachten verbleven in mei 2024
Reactie van Rahul M op 6 mei 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING DFW AIRPORT NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 9729294499 or fddfwnorth@gmail.com.Sincerely,Rahul MFront Desk9729294499fddfwnorth@gmail.com

10/10 – Uitstekend

Laurie

1 nacht verbleven in april 2024
Reactie van Raul M op 25 mei 2024
Thank you for your valuable feedback!

10/10 – Uitstekend

Nikki

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The sweet lady that helped us check in was amazing. She assisted us with parking and transportation to the airport.
1 nacht verbleven in mei 2024
Reactie van Mercedez- front desk op 5 mei 2024
Thank you Nikki for letting us know you enjoyed your stay with us at Holiday Inn Express DFW North

6/10 – Redelijk

JUDY

Negatief: Personeel en service
It’s has a weird smell in the room and the front stuff wasn’t really friendly. Called a day in advance to let them know I was checking in at midnight and to make sure I had my room and I get here and they were saying I don’t have a suite but had a studio. I paid more money for a two queen bed and a pull out room. BUT the other staff walked up and was like oh yeah we have a room for you. I starting to think they try to offer the smaller rooms before giving them what they requested. Disappointed
1 nacht verbleven in mei 2024
Reactie van Holiday Inn Express DFW North op 4 mei 2024
No ma'am. This is not the case. We have staff still in training so there was a misunderstanding. You were given the room you reserved. Thank you.

4/10 – Matig

Marie

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
My flight was delayed twice coming from Atlanta so I called the property to go ahead and pay for and secure my room. I specifically wanted a certin type of room and when I paid the front desk associate assured me I would get it. When I got to the hotel it was not the specified room. When I called front desk for a room change, the front desk associate kept telling me the room I specified was all booked then suddenly he had a room available. The shuttle also took almost 30 minutes to get me from the airport.
1 nacht verbleven in mei 2024
Reactie van Holiday Inn Express DFW North op 3 mei 2024
Hello Ms. Marie, I would like to begin by apologizing to you for not receiving our greatest efforts to meet your needs. The mistake we made was not assigning a room per your request before they were assigned to other guests checking in. At the time of your arrival, we had limited rooms left but to meet your request of high floor as well as facing the airport, we had to change the room type. We'd like the chance to try again and show you that you are our greatest asset in being a successful stay, thank you and our apologies again.

8/10 – Goed

Cristobal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall easy check in process and use of airport shuttle. The room we stayed in had a very strong scent that was unpleasant however.
1 nacht verbleven in april 2024
Reactie van Haley- Front Desk op 30 apr 2024
Thank you for providing us with your valuable feedback, Cristobal! We appreciate your business and hope to have you return soon. We ensure that we are working hard to improve the inconveniences you experienced during your stay. Thank you again.

6/10 – Redelijk

Dawnmarie

Reisde met familie
Positief: Personeel en service
Everything in the room was damp and musty smelling. Not someplace we would stay again.
1 nacht verbleven in april 2024
Reactie van Haley- Front Desk op 30 apr 2024
Thank you for taking the time to provide us with your valuable feedback, Dawnmarie! We apologize for the inconveniences you experienced during your stay. We will work hard to improve. Once again, thank you.

10/10 – Uitstekend

Cornel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean property and very close to DFW. Very accommodating and they even have a shuttle
1 nacht verbleven in april 2024
Reactie van Haley- Front Desk op 29 apr 2024
Thank you for your review, Cornel! We appreciate you for staying with us and hope to have you return soon!

4/10 – Matig

HuertaS

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mercedez- front desk op 30 apr 2024
Thank you for staying with us at Holiday Inn Express DFW North. We hope to see you again.

6/10 – Redelijk

Wendy

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property was very worn and there was no hot water. When I told the person at the front, she told me that I was probably turning the handle wrong. There was a sign on how to turn it on in the bathroom, so obviously we didn't do it wrong.
1 nacht verbleven in april 2024
Reactie van Haley- Front desk op 28 apr 2024
Thank you for taking the time to provide us with your valuable feedback, Wendy! We apologize for any inconveniences you experienced during your stay. We'd hope you return in the future to give us another chance to meet your expectations. We appreciate your business, once again, thank you!

4/10 – Matig

Mayra

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a 7 people family trip, 3 rooms were booked. Unfortunately my sister and her family were moved rooms 3 times. Initially they gave her a 1 bedroom when she had booked a 2bedroom. I was given a room on the 1st floor that smelled moldy my entire stay. The good thing was breakfast & how close it is to the airport. There are plenty of other hotel options around which we did not know since all rooms were booked in advance and we are not familiar with the area. Staff is friendly. Overall the trip was ok but it was a live & learn experience when it comes to location & stay.
1 nacht verbleven in april 2024
Reactie van Haley- Front desk op 28 apr 2024
Thank you for taking the time to provide us with your valuable feedback, we appreciate your business. We would like to apologize for the inconveniences you experienced during your stay. We'd hope you consider returning in the future to show that your stay past stay was an exception. We will work hard to improve. Once again, thank you!

10/10 – Uitstekend

Carlos

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Express coffee bar was filty @ 6 am. Had not been wiped down in forever. It was so bad I took hot water on napkins (BTW not even enough hot water to wet napkins) to wipe of coffee stains and other sticky substances.
1 nacht verbleven in april 2024
Reactie van Haley- Front desk op 28 apr 2024
Thank you for taking the time to provide us with your valuable feedback, Carlos! We appreciate your business and would like to apologize for any inconveniences you experienced during your stay, we will work hard to improve in these areas. Thank you, once again!

8/10 – Goed

Cesar

1 nacht verbleven in april 2024
Reactie van Haley Front Desk op 17 mei 2024
Thank you for staying with us, Cesar!

6/10 – Redelijk

Nicola

Just stayed a few hours whilst in transit for next flight. The room had a musty smell. Large room but not comfortable to have my foot on the floor Looks quite dated on decor
1 nacht verbleven in april 2024
Reactie van Haley- Front desk op 27 apr 2024
Thank you for your valuable feedback, Nicola. We appreciate you staying with us!

8/10 – Goed

Eric

1 nacht verbleven in april 2024
Reactie van Haley Front Desk op 17 mei 2024
Thank you for providing us with your valuable feedback, Eric!

10/10 – Uitstekend

Lisa, Princeton

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Haley- Front desk op 28 apr 2024
Thank you for your review, Lisa! We appreciate your business.

10/10 – Uitstekend

Kwaku

Good
1 nacht verbleven in april 2024
Reactie van Mercedez- front desk op 27 apr 2024
We appreciate you taking the time to leave some feedback Kwaku. We're glad to hear you enjoyed your stay with us at Holiday Inn Express DFW North.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice staff. Clean rooms.
1 nacht verbleven in april 2024
Reactie van Haley- Front Desk op 26 apr 2024
Thank you for your review, Jennifer!

8/10 – Goed

Valerie

Reisde met familie
Positief: Netheid, personeel en service
We stayed 1 night to be close to the airport and the hotel did the job. The room was clean though older. Breakfast was ok and the hotel staff was great and able to multitask in a crowded situation. The shuttle to the airport was on time and got us to the terminal a few minutes early. We would stay again for the same reason.
1 nacht verbleven in april 2024
Reactie van Desiree- front desk op 26 apr 2024
We appreciate you taking the time to leave your feedback Valerie. We are so glad to hear how much you enjoyed your stay with us at Holiday Inn Express DFW North. We look forward to seeing you again.

6/10 – Redelijk

Antashia

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The staff was nice, but this is a very dated hotel in need of renovations. The area around the hotel is not appealing. There is nothing within walking distance. It’s close to the airport and very noisy.
3 nachten verbleven in april 2024
Reactie van Haley- Front Desk op 25 apr 2024
Thank you for your valuable feedback, Antashia! Thank you for staying with us. We will work hard to improve.

8/10 – Goed

Antonia, Round Rock

Reisde met familie en kleine kinderen
It was close to air port
1 nacht verbleven in april 2024
Reactie van Haley- Front desk op 24 apr 2024
Thank you for your review, Antonia! We appreciate your valuable feedback and hope you return soon!

10/10 – Uitstekend

Matt

1 nacht verbleven in april 2024
Reactie van Mercedez - Front Desk op 15 mei 2024
Thank you Matt for choosing to stay with us at Holiday Inn Express DFW North. See you next time!

2/10 – Ontzettend slecht

Tina

Reisde met partner
We didn’t have any hot water the whole time we were there, the staff was very unfriendly and would not Not accommodate
1 nacht verbleven in april 2024
Reactie van Haley- Front desk op 24 apr 2024
Thank you for taking the time to provide us with your valuable feedback, Tina! We would like to apologize for the frustration you felt during your stay here. We ensure that we utilize reviews, such as yours, to help us improve. We appreciate your business and hope you may give us a second chance in the future, thank you again.

4/10 – Matig

Julie

It was disappointing. Expedia usually vets hotels better. Reviews were not representative of the hotel. The lobby and room were clean, however there was a strong disinfectant cleaner odor. My room was right off the lobby and very noisy. Luckily I always travel with earplugs. The checkin and shuttle driver were nice and professional.
1 nacht verbleven in april 2024
Reactie van Haley- Front desk op 25 apr 2024
Thank you for your feedback, Julie! We apologize for the frustration you experienced during your stay. We will work hard to improve on these things. We hope you give us another chance in the future.

8/10 – Goed

Katie

Reisde met partner
Positief: Netheid, personeel en service
Very Clean, spacious rooms, a little dated but comfortable. Close to the airport. Wish that the breakfast opened earlier for people who have earlier flights.
1 nacht verbleven in april 2024
Reactie van Haley- Front desk op 24 apr 2024
Thank you for your review, Katie!

10/10 – Uitstekend

George

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love how clean the property is. And it is right next to The parking spot for easy transport to the airport
1 nacht verbleven in februari 2024
Reactie van Haley- Front desk op 24 apr 2024
Thank you for your review, George! Thank you for staying with us!