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Beoordelingen van Crowne Plaza London- Gatwick Airport, an IHG Hotel

4 out of 5
Crowne Plaza London- Gatwick Airport, an IHG Hotel
Langley Drive, Crawley, England

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 365 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 363 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 148 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 74 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 52 van 1002 beoordelingen" "

8,6/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

shahrukh

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Zeer goed
Alles was goed, behalve de badkamer. De kraan en wc lekte.
4 nachten verbleven in augustus 2023
Reactie van Anna Zientera- Guest Relations Executive op 14 aug 2023
Dear Shahrukh, Thank you for sharing such a fantastic review with us, we are thrilled you had a wonderful visit. We look forward to seeing you back here again soon.

6/10 – Redelijk

Wim

Positief: Personeel en service, comfort kamer

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Net hotel
Reservering stond verkeerd in het systeem. Groter geboekt en kleiner gekregen. Vergissing werd gecorrigeerd, maar ik moest eerst de reservering laten zien.
Reactie van Guest Relations Manager op 21 sep 2016
Beste gast, Dank u voor de tijd neemt om uw commentaar naar aanleiding van uw recente verblijf in het Crowne Plaza London Gatwick Airport Hotel te delen. Gelieve mijn oprechte verontschuldigingen Dat je een paar van de reservering had problemen bij het inchecken in het hotel en dat we om dit te bevestigen door te vragen om een kopie van uw bevestiging te verstrekken. We proberen ervoor te zorgen dat alles is alles op zijn plaats voordat onze gasten arriveren en ik vond het jammer dat dit niet het geval is voor u. Ik zal zeker doorgeven aan uw commentaar terug naar de teams. Ik hoop zeker dat ondanks uw zorgen we zullen nog een kans om je terug naar het hotel te verwelkomen ergens in de toekomst te hebben. Vriendelijke groeten Natasha Selby Guest Relations Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Uitstekend
Lekkere bedden, goed schone kamers. Openbaar vervoer dichtbij. Vriendelijk personeel, je kan lekker zwemmen en sporten
Heerlijke bed

8/10 – Goed

jpak

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Greta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The check in was fantastic we arrived very early and checkin was 3 but they let us checkin at 7 am
2 nachten verbleven in mei 2024
Reactie van Anna Zientera- Guest Relations Executive op 17 mei 2024
Dear Greta, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

8/10 – Goed

Stephen

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Room slightly on small side but nicely updated
2 nachten verbleven in mei 2024
Reactie van Anna Zientera- Guest Relations Executive op 14 mei 2024
Dear Stephen, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

6/10 – Redelijk

christopher, Kidlington

Reisde met familie
Positief: Netheid, voorzieningen
Booked a premium room, it was tiny, average at best and just because you have a mufty smelling dressing gown in the wardrobe and a coffee machine with 2 pods one of which was decaf doesn’t tick my box’s, water is £3:50 and staff not refined and trained
1 nacht verbleven in mei 2024
Reactie van Anna Zientera- Guest Relations Executive op 14 mei 2024
Dear Christopher, Thank you for taking the time to review your time at Crowne Plaza London Gatwick. I sincerely apologise if you experienced issues with your stay. Rest assured I look into your comments. I do hope you return in the near future, Kindest regards,

10/10 – Uitstekend

tarra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in mei 2024
Reactie van Anna Zientera- Guest Relations Executive op 14 mei 2024
Dear Tarra, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

10/10 – Uitstekend

Duncan, Halifax

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Shuttle service to airports cost 5 pounds- - Taxi costs 28 pounds so call the shuttle
1 nacht verbleven in mei 2024
Reactie van Anna Zientera- Guest Relations Executive op 7 mei 2024
Dear Duncan, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick.I am delighted to see you enjoyed your stay with us.I do hope you return in the near future.Kindest regards,

8/10 – Goed

Maria

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Anna Zientera- Guest Relations Executive op 8 mei 2024
Dear Maria, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards

10/10 – Uitstekend

Any

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very clean , the satff is very nice, friendly excellent costumer services Great place to stay and safe for the family too.
6 nachten verbleven in april 2024
Reactie van Anna Zientera- Guest Relations Executive op 3 mei 2024
Dear Any, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

8/10 – Goed

Beverley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
we had an easy check in although it was a trek to the room up to the 5th floor then walk along to another wing and take the floor to another level although it was definately worth it once we arrived in the room. the facilities in the room were lovely couldnt fault them, we were exhausted 1.30am when we checked in. Breakfast was good maybe 7 out of 10 - buffetts are always dificult and it was getting on to the end of service so not much Fresh food being brought out. i coffee machine was out of order, not many clean or clear tables. but not so bad we wouldnt go again. the night staff and day staff on reception were very helpful.
1 nacht verbleven in april 2024
Reactie van Anna Zientera- Guest Relations Executive op 3 mei 2024
Dear Beverley, Many thanks for your feedback following your recent stay with us here at Crowne Plaza London Gatwick Hotel. Your comments are greatly appreciated, and I will sure look into. I hope you return in the future, Kindest regards,

10/10 – Uitstekend

Christian, Vancouver

1 nacht verbleven in april 2024
Reactie van Anna Zientera- Guest Relations Executive op 14 mei 2024
Dear Christian, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

10/10 – Uitstekend

Edward

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Anna Zientera- Guest Relations Executive op 3 mei 2024
Dear Edward, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

8/10 – Goed

Paul

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Anna Zientera- Guest Relations Executive op 11 apr 2024
Dear Paul, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

10/10 – Uitstekend

Ayeasha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean rooms, good service and nice food.
1 nacht verbleven in maart 2024
Reactie van Anna Zientera- Guest Relations Executive op 1 apr 2024
Dear Ayeasha, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Anna Zientera- Guest Relations Executive op 29 feb 2024
Dear Gary, I would like to thank you for taking the time to pass on your feedback following your recent stay with us. I am extremely happy to hear you thoroughly enjoyed your stay with us and sincerely hope you return soon. Kindest regards,

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnight stsy
Very friendly staff Delicious breakfast Very kindly extended our check out time, without charge so my husband could work before his flight
1 nacht verbleven in februari 2024
Reactie van Anna Zientera- Guest Relations Executive op 5 mrt 2024
Dear David, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

8/10 – Goed

Jonathan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel inside
Nice inside, most staff very friendly. One guy on reception wasn't interested in doing any work and met him first on entry, worst first impression, curly haired chap, avoid him. Clean room. Busy with airport crew. Have to pay extra for parking £12 per night. Nice buffet at a good price of £19.95 Breakfast reasonable but very busy with airline staff.
2 nachten verbleven in februari 2024
Reactie van Anna Zientera- Guest Relations Executive op 5 mrt 2024
Dear Jonathan, Many thanks for your feedback following your recent stay with us here at Crowne Plaza London Gatwick Hotel. Your comments are greatly appreciated, and I will sure look into. I hope you return in the future, Kindest regards,

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy for the airport
1 nacht verbleven in februari 2024
Reactie van Sreekrishnan S - Assistant Front Office Manager op 29 feb 2024
Dear Guest, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

6/10 – Redelijk

Shaun

Reisde met partner
Positief: Netheid, personeel en service
No airport shuttle, lounge only open 2 hours. No IHG points via Expedia
1 nacht verbleven in februari 2024
Reactie van Anna Zientera, Guest Relations Executive op 13 feb 2024
Dear Shaun, Thank you for taking the time to review your time at Crowne Plaza London Gatwick. I sincerely apologise if you experienced issues with your stay. Rest assured I look into your comments. I do hope you return in the near future, Kindest regards,

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing stay. The receptionist upgraded our room which was lovely. The breakfast was delicious and Joseph was a great help.
1 nacht verbleven in februari 2024
Reactie van Anna Zientera, Guest Relations Executive op 13 feb 2024
Dear Karen, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

10/10 – Uitstekend

Michael

1 nacht verbleven in februari 2024
Reactie van Anna Zientera, Guest Relations Executive op 6 feb 2024
Dear Michael, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

10/10 – Uitstekend

Harry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Anna Zientera, Guest Relations Executive op 31 jan 2024
Dear Harry, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 day business trip
Room was clean and well appointed. Staff friendly and helpful.
2 nachten verbleven in januari 2024
Reactie van Anna Zientera, Guest Relations Executive op 31 jan 2024
Dear John, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

10/10 – Uitstekend

Adam

1 nacht verbleven in januari 2024
Reactie van Anna Zientera, Guest Relations Executive op 27 jan 2024
Dear Adam, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

2/10 – Ontzettend slecht

Jess

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Go somewhere else.
All night there were really loud noises that were very loud and would wake you up. We had to leave early in the morning so I had put my room service tag out so breakfast could be available for the kids while we got ready. It was never collected so we had no breakfast. When we called the front desk to complain they were really dismissive.
1 nacht verbleven in januari 2024
Reactie van Anna Zientera, Guest Relations Executive op 27 jan 2024
Dear Jess, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I sincerely apologise that you encountered issues during your stay. I will be sure to share your comments with the team. I do hope you return in the near future.

8/10 – Goed

Graeme

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location to Gatwick. 15min bus ride. The property is quite dated. The rooms are huge which was great. My daughter was sick and the staff were very understanding
1 nacht verbleven in januari 2024
Reactie van Anna Zientera, Guest Relations Executive op 27 jan 2024
Dear Graeme, Many thanks for your feedback following your recent stay with us here at Crowne Plaza London Gatwick Hotel. Your comments are greatly appreciated, and I will sure look into. I hope you return in the future,

8/10 – Goed

Brendan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent and friendly staff.
The hotel is having some renovations, so quite a long walk to get to out room. There were traces of the builders on the carpet and stairs near the room. Otherwise comfortable room, very good breakfast and excellent staff.
1 nacht verbleven in januari 2024
Reactie van Anna Zientera, Guest Relations Executive op 16 jan 2024
Dear Brendan, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards

2/10 – Ontzettend slecht

YASH

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The rooms are very tiny , the staff does not give clear directions, breakfast is done by 10am, no microwave in the room or lobby
3 nachten verbleven in december 2023
Reactie van Anna Zientera, Guest Relations Executive op 12 jan 2024
Dear Yash, Many thanks for passing on your much-valued feedback following your recent stay at Crowne Plaza London Gatwick. Your comments are valuable for us to ensure we maintain our high standards of service and care. I will be certain to share this with the team for future visits. Kindest regards,

6/10 – Redelijk

Isabel

Positief: Personeel en service
1 nacht verbleven in december 2023
Reactie van Anna Zientera, Guest Relations Executive op 3 jan 2024
Dear Isabel, Thanks for staying with us. We appreciate your feedback!I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Happy New Year!

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent room
1 nacht verbleven in december 2023
Reactie van Anna Zientera, Guest Relations Executive op 29 dec 2023
Dear Margaret, It was wonderful to have you staying with us.Thank you so much for taking the time to write about us and sharing such positive feedback.We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

8/10 – Goed

Mark

1 nacht verbleven in december 2023
Reactie van Anna Zientera, Guest Relations Executive op 27 dec 2023
Dear Mark, Thanks for staying with us. We appreciate your feedback!We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

10/10 – Uitstekend

Eric

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Brilliant stay
1 nacht verbleven in december 2023
Reactie van Anna Zientera, Guest Relations Executive op 27 dec 2023
Dear Eric, It was wonderful to have you staying with us.Thank you so much for taking the time to write about us and sharing such positive feedback.We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

6/10 – Redelijk

Philip

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Staff really nice but your had to walk to the end of the world to get to your room. The Hallway reminded me of the one in the movie The shining.
1 nacht verbleven in december 2023
Reactie van Anna Zientera, Guest Relations Executive op 27 dec 2023
Dear Philip, Thank you for taking the time to provide feedback. Please accept my sincere apology for all the inconvenience caused during your stay. I'm sure you will be pleased to hear that our hotel is currently under refurbishment and we are working hard to make necessary improvements. We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

10/10 – Uitstekend

Nobuhiko

14 nachten verbleven in december 2023
Reactie van Anna Zientera, Guest Relations Executive op 5 jan 2024
Dear Nobuhiko, Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - GATWICK AIRPORT.We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Gillian

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Reactie van Anna Zientera, Guest Relations Executive op 13 feb 2024
Dear Gillian, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

8/10 – Goed

Staceykay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Anna Zientera, Guest Relations Executive op 27 dec 2023
Dear Staceykay, Thanks for staying with us. We appreciate your feedback!We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

10/10 – Uitstekend

Darren

1 nacht verbleven in november 2023
Reactie van Anna Zientera, Guest Relations Executive op 27 dec 2023
Dear Darren, It was wonderful to have you staying with us.Thank you so much for taking the time to write about us and sharing such positive feedback.We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

8/10 – Goed

Dan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast could have been a little better. Having my room key still work on returning from breakfast would have been nice. Room was excellnt (club level), a second water and second robe when there is 2 pax would have ticked all boxes
1 nacht verbleven in november 2023
Reactie van Anna Zientera, Guest Relations Executive op 30 nov 2023
Dear Dan, It was wonderful to have you staying with us.Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - GATWICK AIRPORT. I have shared your comment with our Management Team and necessary action has been taken. We look forward to perhaps seeing you again soon!

10/10 – Uitstekend

Trevor

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff very helpful
1 nacht verbleven in november 2023
Reactie van Anna Zientera, Guest Relations Executive op 30 nov 2023
Dear Trevor, Thanks for staying with us and sharing amazing comments about our staff. Look forward to seeing you again!!

10/10 – Uitstekend

Thor Erik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Anna Zientera, Guest Relations Executive op 30 nov 2023
Dear Thor Erik, Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Dan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Gatwick stay over
Excellent hotel only thing that let it down was room 250 window broke had traffic noise all night but will stay again excellent staff food and service couldn’t fault it would recommend this hotel to stay in
Excellent place to have a bite to eat
1 nacht verbleven in november 2023
Reactie van Anna Zientera, Guest Relations Executive op 30 nov 2023
Dear Dan, Warm greetings from Crowne Plaza Gatwick Airport. Please accept my sincere apology for all the inconvenience caused due to the broken window. We truly appreciate your responses and comments, and I am truly delighted to know you enjoyed your stay.We sincerely hope that we will have the opportunity to welcome you back to Crowne Plaza Gatwick Airport

8/10 – Goed

David

5 nachten verbleven in november 2023
Reactie van Anna Zientera, Guest Relations Executive op 13 nov 2023
Dear David, Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Ayeasha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was very pleased with the cleanliness of the room. Good room service and friendly concierge.
1 nacht verbleven in november 2023
Reactie van Anna Zientera, Guest Relations Executive op 13 nov 2023
Dear Ayeasha, It is with delight that I read your kind words and I am thrilled to see that you felt very well looked after by our team members. We are pleased to note the cleanliness was to your liking as well. We hope to be able to look after you again in the near future.

10/10 – Uitstekend

Dean

2 nachten verbleven in oktober 2023
Reactie van Anna Zientera, Guest Relations Executive op 30 nov 2023
Dear Dean, Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Lene

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bra hotell
Veldig sentralt og koselig hotell. Kjempe koselige folk i resepsjonen.hadde ett kjekt opphold. Kan anbefales
4 nachten verbleven in oktober 2023
Reactie van Anna Zientera, Guest Relations Executive op 13 nov 2023
Dear Lene, Thank you so much for taking the time to write about us and sharing such positive feedback.We sincerely hope that we will have the opportunity to welcome you back to Crowne Plaza Gatwick Airport

6/10 – Redelijk

Lorraine

Reisde met partner
Positief: Personeel en service
Wonderful staff. Some areas of the hotel need updating.
1 nacht verbleven in augustus 2023
Reactie van Anna Zientera, Guest Relations Executive op 13 nov 2023
Dear Lorraine, Thank you for staying at Crowne Plaza London-Gatwick and for sharing your feedback. I'm sure you will be pleased to hear that our hotel is currently under refurbishment and we are working hard to make necessary improvements. It will be our pleasure to serve you again in a future and hopefully we can get some feedback on our new rooms as well.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en comfort kamer
A pleasant stay overall
I stayed in the club room which was everything I expected except the air conditioner did not work as intended! It appeared to turned off by itself a few seconds after I thought I had it turned on high! It was unfortunate because the weather was quite warm and had occasional strong sunshine into the room despite it rained at points. I had to resort to opening one of the windows. The other one appeared to be broken which in a sense, I could not manage to open it.
1 nacht verbleven in oktober 2023
Reactie van Anna Zientera, Guest Relations Executive op 13 nov 2023
Dear Jessica,Thank you for choosing to stay with us at Crowne Plaza Gatwick Airport and for sharing your feedback. I have informed our Management Team about your experience and necessary action has been taken. I sincerely hope that you will have the opportunity to return to us in the not too distant future when it will be our pleasure to look after you again.