2/10 Horrible
Shayla L.
2 juin 2025
Les points faibles : Propreté
Major deferred maintenance and poor property management
We arrived at 6:06pm on Friday 5/23. Over the first 23 hrs, we continuously found issues in the unit - including a non-functional carbon monoxide/fire detector, a broken fireplace door, exposed staples on the bunk bed, dead batteries in almost every electronic device, burned out lights, heavy dust throughout, and more. It was abundantly clear that this unit is not maintained by the owner, the maintenance crew, or the property manager. At 4:59pm on 5/24, I reported 13 issues to Vacasa and they promised to send someone that day to address them (less than 24 hours after our arrival). Not only did they not send someone, but they didn't inform me that no one was coming. Then, the next day, no one told me someone was coming, and when they did, they dropped a bag of batteries outside the front door and didn't enter the unit. Not a single issue was addressed during our stay. Over the duration of my stay, I exchanged 41 emails with the team, including comprehensive photos, which should have been taken and reported by the maintenance person that should have been sent to fix the issues. Vacasa claimed that I waited too long to report these issues - which is inaccurate and their expectation that I report them the moment we arrive is unreasonable.I provided photos for each of the issues and screenshots of the extensive test string, and they refunded a meager 50, an unacceptable fraction of the amount we paid for this stay. I'm still waiting to hear from a Vacasa Supervisor.
Shayla L.
Séjour de 3 nuits en mai 2025