Vakantie en citytrip naar Clarksville

Hotel ran out of shampoo, bath gel, hand gel for 3 days ! Asked housekeeping and was told vendor did not supply?? Is this the Hilton service? Had to call for coffee, tea, sugar and milk to be refilled But to be fair to the staff, their service was good and responsive.

Goede service en vriendelijke staf. Schoon en modern hotel

It markets itself (and prices itself) as a 5 star stay and the cleanliness, decor and location were indeed 5 stars. The service and general vibe were not. We were celebrating something very special and the Burg provided no above and beyond. Even the slightest bit of effort would’ve gone a long way. Would stay there again for free in an heartbeat (meaning it’s actually a nice, clean place to stay a night) but left disappointed by the hospitality/customer service given the price tag.

Room was clean. We were surprised they now change for self parking.

Wij hadden helaas wel een heel slechte ervaring met een boeking in het weekend. Omdat er meerdere feesten en partijen waren, konden we 's avonds laat bij terugkomst in het hotel onverwachts niet eten in een van de restaurants. Dit was niet aangekondigd vantevoren. Je merkt goed dat men meer is ingesteld op de massa en niet de individuele hotelgast. Dat is jammer want het hotel is op zich een beleving, ook qua omgeving zeer de moeite waard.