Hôtel près de Centre artistique Citadel (Liverpool)

« It was a gorgeous room and bathroom all looked brand new. Huge TV on the wall toiletries & hairdryer, iron, kettle, tea, water, earplugs & lovely kingsize bed. 80 yards from St Helens train station & carpark where I left my car overnight. Would stay again if back in St Helens. »

« Clean and comfortable. Staff excellent, very helpful »

« This was not a luxury room as advertised it was very poor and we had to move to a different room which was not much better 😕 »

« Only stayed one night to go to a concert. Said check in from 3pm but when I arrived at 4pm room was not ready. No air-conditioning in room but it was big & beds looked clean but whole place is in need of decorating. Lift was out if order. Kettle in room but only two mugs for three people. Had to ask a couple of times to get an extra mug. Did not use bath or shower over bath as didn't look clean. Towels are provided but no toiletries. Pub next door was good for a drink beforehand but doesn't do...

« The only issue we’ve experienced about our stay was the cleanliness issues. The whole place could do with a deep deep clean and small touch ups. I believe no matter how much money you pay, you should be able to stay in a clean environment. Apart from the cleanliness, our stay was great. The staff was great and helpful. Fridge was a fantastic bonus. We haven’t used other facilities like dining room etc but I know that was available. No safety on the windows, my son is 5 so he knew not to go near...

« yes also no hot water or heating appears to be an ongoing issue very disappointing »

« A bit far from Liverpool but really great place »

« Serveur très sympathiques mais il y a besoin de faire mieux pour les chambres. »

« Good service, restaurant was good »

« C'est l'hotel d'un parc a thème...j'aurais du regarder avent de reserver poru mon voyage d'affaires. Pas simple a trouver sans GPS et déco de la chambre à thème "Princesse Rose"... mais la chambre était spacieuse et confortable, l'hotel silencieux et le wi-fi fonctionnait. Donc séjour positif »

« Housekeeking The bed wasn't made neither were the towels changed »

« It was pretty good overall. No light switch near the bed, the duvet was too heavy. I didn't like not having a key and it was a nuisance having to keep a note of codes and having to type them in every time you entered. Also, I didn't like receiving the codes at the last minute. But these are all minor points, overall it was good. »

« On arrival staff member (or manager) appeared complacent and somewhat uninterested. Did not show us to the room, although easy to find (not accessible for anyone with a disability - two flights of stairs - not lift). Room was spacious for two. Given it was an old-ish annexe part of the main building the windows were draughty even with what seemed like outdated secondary glazing that barely closed (room 4). However, if you come by vehicle vans use the front car park opposite the pub/hotel (2 car...