Chileno Bay

This resort could be an absolute gem! The staff has my greatest appreciation for their tireless efforts. They work really hard and I’m sure they’re underpaid. The ocean views is simply outstanding. Keep in mind this is a no swim beach, otherwise enjoy the sights and sounds of the beautiful ocean. The buffet food was okay. Don’t come expecting a dazzling buffet, it’s accommodating! The other restaurants offer a bit better variety. The pools were crystal clear, however the outside showers, there are 4 of them and only 1 functioned. Activities honestly they are lacking. A lot of that may have been a language barrier but a professional planner is very much needed to get the people active and involved. There can be no bad day in this area whatsoever! My oh no moment can when our phone in the room didn’t work. So scheduling anything from the comfort of the room was out. Room service out, spa schedule out, any amenity that I paid for out. Next the valances in the ad photos were not in our room. The rods were but no valances. The furniture was outdated and the materials were grossly fades. Our dining table legs were fractured to the point we were afraid to use it. Who do you call, we couldn’t! Why did we stay, it was booked months in advance and paid for. The resort offers some value, just don’t buy into the ad photos, they’re extremely enhanced.

Fantastic stay however, we were in Garza Blanca Cancun and we found that the layout, breakfast hall (breakfast in general) was overall much better.. more option and better set-up. The up keep of the whole hotel is very well kept however once again we are comparing it to the Cancun one and it is slightly out-dated (the furniture, style) is abit old. But the staff were great and we thoroughly enjoyed it. Our Conceige lady named Sam was amazing! Nothing was too big nor small for her to help us with.

This hotel is absolutely wonderful. Everything is amazing. Really a great stay. We will be back for sire