Terras

Beoordelingen van Hilton Chicago O'Hare Airport

4 out of 5
Hilton Chicago O'Hare Airport
O'Hare International Airport, Chicago, IL

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 825 van 1975 beoordelingen" "
Gastenscore: 8 - Goed. 443 van 1975 beoordelingen" "
Gastenscore: 6 - Redelijk. 335 van 1975 beoordelingen" "
Gastenscore: 4 - Matig. 209 van 1975 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 163 van 1975 beoordelingen" "

8,2/10

Netheid

8,0/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Ron

Zakenreiziger
They did not clean the room after the first night. In room dining was very bad. They served in a plastic bag. No Hilton standard at all.
2 nachten verbleven in maart 2024
Reactie van General Manager op 16 mrt 2024
Dear Ron,Thank you for your honest review. We are disappointed to learn that your experience fell short of expectations. Your feedback will be shared with our team for further consideration, and to ensure our high standards of hospitality are being met. It was a pleasure having you as our guest, and we hope you will give us another chance to change your perceptions down the line. -Hilton O'Hare team

4/10 – Matig

Peter

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Vergane glorie. Dat is het samen gevat. In de jaren 70 misschien een machtig mooi hotel, nu is alles zwaar verouderd en is de kamer tot wel 3 x te duur.
Reactie van General Manager op 5 jan 2023
Lieve Peter,Bedankt dat u even de tijd heeft genomen om ons uw ervaring te laten weten. Het spijt ons te horen dat niet alles perfect was, maar maak je geen zorgen; ons team onderzoekt manieren om ons eigendom te verbeteren, zodat onze gasten kunnen genieten van uitstekende waarde, en we hopen u in de toekomst een beter verblijf te bezorgen.- Hilton O'Hare-team

10/10 – Uitstekend

Zeretta

Reisde met familie
Negatief: Voorzieningen
Convenient
1 nacht verbleven in mei 2024

8/10 – Goed

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The O'Hare Airport Hilton is way overpriced. Since it is the only hotel in the airport, they have a monopoly. It is quiet and you can walk through the lower level to terminals 1,2 &3. A train takes you to and from terminal 5. Guests are stuck paying the high price for convenience.
1 nacht verbleven in mei 2024

8/10 – Goed

Cynthia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The closeness to the airport for an early flight and the ease of access
1 nacht verbleven in mei 2024
Reactie van General Manager op 26 mei 2024
Dear Cynthia,Thank you for staying with us and taking the time to share your thoughts. We're glad you appreciated our convenient location, and we look forward to seeing you again soon.-Hilton O'Hare Team

8/10 – Goed

gwen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for staying the night before super early am flight. Good service, good food/drink, clean, and quiet (sound proof) Short walk to departures.
1 nacht verbleven in mei 2024
Reactie van General Manager op 24 mei 2024
Dear Gwen,Thank you for choosing Hilton Chicago O'Hare Airport and for your feedback. We are pleased to hear you enjoyed the convenience of our location for early flights and appreciated our clean accommodations and dining options. It was a pleasure to host you, and we look forward to welcoming you back during your future travel plans!-Hilton O'Hare Team

8/10 – Goed

Thomas

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Xxx
1 nacht verbleven in mei 2024
Reactie van General Manager op 23 mei 2024
Dear Thomas,Thank you for staying with us and for your feedback. We're glad you had a four-star experience. We hope to welcome you back soon for another great stay.Hilton O'Hare Team

6/10 – Redelijk

Jae

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
The property needs an upgrade (in terms of technology accommodation, such as USB port availability, etc.) Some parts of the room look outdated. The female check-in counter person didn't seem to have much energy and I've got the impression she didn't want to be there (i.e., didn't seem to enjoy her job).
1 nacht verbleven in mei 2024
Reactie van General Manager op 23 mei 2024
Dear Jae,Thank you for your feedback. We appreciate you letting us know about the outdated technology in the rooms and the areas that could benefit from an upgrade. Our team is always looking for ways to improve the guest experience, and your insights on features like USB ports are valuable. While we strive to provide exceptional service at all times, we apologize if the check-in experience didn't reflect that. We'll use your feedback as a training opportunity to ensure all our guests receive a warm welcome. We hope you will consider staying with us again to see how we have improved.-Hilton O'Hare Team

10/10 – Uitstekend

Graecin

Positief: Netheid, personeel en service
Convenient to get between the hotel and the O’Hare Airport
1 nacht verbleven in mei 2024
Reactie van General Manager op 23 mei 2024
Dear Graecin,Thank you for taking a moment to share a review about your recent stay. We’re happy to know you enjoyed your time with us. Our ideal location, convenient to Chicago O’Hare Airport, is just one of the many benefits of staying with us. Thanks again. We wish you happy and safe travels!-Hilton O'Hare Team

10/10 – Uitstekend

ZHETAO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in mei 2024
Reactie van General Manager op 23 mei 2024
Dear Peter,Thank you for staying with us and for your perfect rating. We're glad you had a world-class experience, and we hope to welcome you back soon for another great stay.-Hilton O'Hare Team

10/10 – Uitstekend

ian

Top class service
1 nacht verbleven in mei 2024
Reactie van General Manager op 23 mei 2024
Dear Ian,Thank you for taking a moment to share your experience at Hilton Chicago O'Hare Airport. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. It was a pleasure having you here, and we hope you enjoyed your time in the Windy City. -Hilton O'Hare Team

10/10 – Uitstekend

Joel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

8/10 – Goed

Linda

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Beds/ mattresses need updating. Staff was helpful and kind. Restaurants were good
1 nacht verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Linda,Thank you for choosing Hilton Chicago O'Hare Airport and for sharing your valuable feedback. While we are happy you enjoyed our wonderful staff and great restaurant; we are sorry you had a concern with the bed. We will be sure to share all of your comments with our team, and we look forward to welcoming you back and impressing you further.-Hilton O'Hare Team

6/10 – Redelijk

Ryszarda

Old
1 nacht verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Ryszarda,Thank you for leaving a review. It was a pleasure having you join us during your time in Chicago. Our team is always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. Take care, and we wish you safe travels.-Hilton O'Hare Team

6/10 – Redelijk

Stanley, Scottsdale

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This hotel seems to be relying on its monopoly position as the only hotel directly connected to the airport to charge high prices for convenience while failing to upgrade the facility. Dated rooms, fixtures, and bathrooms. Hotels that we have stayed in by shuttle are far more modern and less costly.
1 nacht verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Stanley,Thank you for staying with us recently. We regret to learn of your disappointment with your experience. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. It was a pleasure having you here, and we wish you safe travels.-Hilton O'Hare Team

10/10 – Uitstekend

Elizabeth, Burlingame

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy Check in
1 nacht verbleven in april 2024
Reactie van General Manager op 20 mei 2024
Dear Elizabeth,Thank you for your review and for giving us a perfect rating! It's wonderful to know you had an enjoyable visit, and we appreciate you mentioning our efficient check-in. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!-Hilton O'Hare Team

8/10 – Goed

Linda

Positief: Netheid, personeel en service
Furnishings appear dated. We also asked for more coffee packets and after 2 1/2" hours and nothing, we called again. After 1/2 hour receive 2 packets. That's it. No cream but should have asked for it.
1 nacht verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear Linda,Thank you for choosing to stay with us during your recent trip. While we're delighted to receive the high rating, we're disappointed that we fell short of expectations in some aspects. We sincerely apologize for any delay you experienced when requesting items from the front desk and for any inconvenience this may have caused you. Rest assured, your comments will be relayed to our team to ensure that we are meeting our high standards going forward. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again soon.-Hilton O'Hare Team

10/10 – Uitstekend

Julio Cesar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great option for staying inside the airport
1 nacht verbleven in mei 2024
Reactie van General Manager op 19 mei 2024
Dear Julio,We're delighted you enjoyed your stay at Hilton Chicago O'Hare Airport! Please come see us again the next time you're in the area.-Hilton O'Hare Team

10/10 – Uitstekend

Roberta

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024
Reactie van General Manager op 16 mei 2024
Dear Roberta,Thank you for staying with us and for your feedback. We're glad you had a world-class experience, and we hope to welcome you back soon for another great stay.-Hilton O'Hare Team

8/10 – Goed

Cheryl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Beverly, Palm Desert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very convenient
1 nacht verbleven in mei 2024
Reactie van General Manager op 14 mei 2024
Dear Beverly,Thank you for highlighting the convenience of your stay. Our team is committed to ensuring a seamless experience for all our guests, and we look forward to welcoming you back.-Hilton O'Hare Team

8/10 – Goed

Muhammad, Nashville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the terminal
1 nacht verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Muhammad,Thank you for your review. We know proximity to the airport is one of the biggest priorities for our guests, and we're glad you were able to take advantage of our convenient location. We hope to welcome you back soon to Hilton Chicago O'Hare Airport.-Hilton O'Hare Team

10/10 – Uitstekend

Alexander

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dahlia at reception was very pleasant and informative
1 nacht verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Alexander,We are pleased you chose to stay with us at Hilton Chicago O'Hare Airport. Your compliments regarding Dahlia's kind service are appreciated, and we hope you have the opportunity to visit us again the next time you are in the area.-Hilton O'Hare Team

8/10 – Goed

Radhakrishnan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

8/10 – Goed

Trevor, Kodiak

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Lisa Mercedes

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
East and convenient for early am flights. Clean and friendly.
1 nacht verbleven in mei 2024
Reactie van General Manager op 10 mei 2024
Dear Lisa,Thank you for your outstanding review! We were happy to provide you with clean, convenient accommodations, and we're glad you felt welcome while you were here. It would be a pleasure to host you again at Hilton Chicago O'Hare Airport, so come back soon!-Hilton O'Hare Team

10/10 – Uitstekend

KUNIHIKO

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable
1 nacht verbleven in mei 2024
Reactie van General Manager op 10 mei 2024
Dear Kunihiko,Thank you for sharing your experience! Providing a cozy and relaxing experience for our guests is always our goal, and we're glad we could exceed your expectations. We can't wait to welcome you back for another comfortable stay.-Hilton O'Hare Team

6/10 – Redelijk

Timothy

Reisde met partner
Back stale smell in our room . Hotel felt old and dated .
1 nacht verbleven in mei 2024
Reactie van General Manager op 9 mei 2024
Dear Timothy,We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback will be discussed with our housekeeping team, and we'll work to make improvements where necessary. Please consider giving us another chance soon. -Hilton O'Hare Team

8/10 – Goed

Bill

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wasnt expecting a $75 bill to park my car overnight.
1 nacht verbleven in mei 2024
Reactie van General Manager op 10 mei 2024
Dear Bill,Thank you for staying with us and for your review. While we appreciate the high rating, we want to take a moment to express our disappointment regarding your dissatisfaction with our valet parking rates. Our hotel monitors the local market for parking fees and is competitive within the area. We appreciate your feedback and hope you will consider staying with us should you pass through Chicago again.-Hilton O'Hare Team

6/10 – Redelijk

Kenneth

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Nichole

1 nacht verbleven in mei 2024

10/10 – Uitstekend

Srdan

Reisde met familie
Positief: Voorzieningen
Convenient
1 nacht verbleven in mei 2024
Reactie van General Manager op 6 mei 2024
Dear Srdan,Thank you for choosing Hilton Chicago O'Hare Airport! We're glad our location worked well for your trip, and we hope to see you again soon.-Hilton O'Hare Team

2/10 – Ontzettend slecht

Eunice

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

4/10 – Matig

Zbigniew

Positief: Personeel en service
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Christopher, San Diego

1 nacht verbleven in mei 2024

10/10 – Uitstekend

Julie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is perfect for a stay before and/or after a flight from O’Hare airport. You would definitely not stay here for a vacation as leaving the property is difficult and not near anything but it’s serves its purpose perfectly for an airport hotel that you can walk right to the airport, no shuttle necessary
1 nacht verbleven in april 2024
Reactie van General Manager op 6 mei 2024
Dear Julie,Thank you for allowing Hilton Chicago O'Hare Airport to host your recent stay. We're happy to hear you had a pleasant experience, and that you appreciated our convenient location ideal for catching a flight. We're grateful for your positive rating, and we hope to have the opportunity to welcome you back on another occasion.-Hilton O'Hare Team

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Patrick

Positief: Staat van de accommodatie en faciliteiten
Y
1 nacht verbleven in april 2024
Reactie van General Manager op 2 mei 2024
Dear Patrick,Thank you for taking a moment to leave us a rating. We are honored you enjoyed your stay. Thank you for choosing Hilton Chicago O'Hare Airport to host your stay and we look forward to welcoming you back.Hilton O'Hare Team

10/10 – Uitstekend

Antony

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in april 2024
Reactie van General Manager op 2 mei 2024
Dear Antony,Thank you for staying with us at Hilton Chicago O'Hare Airport. We appreciate your feedback and are pleased you had a great stay. Please come back and see us again the next time you are in the area!-Hilton O'Hare Team

10/10 – Uitstekend

richard

1 nacht verbleven in april 2024

10/10 – Uitstekend

Ashleigh, Charlotte

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were diverted to Chicago and our connecting flight wasn’t until 5:30 the next morning. I did NOT want to spend the night in airport. So glad there was a clean, comfortable and quiet room for us last night. Love that the hotel is literally on the airport campus and we didn’t have to leave.
1 nacht verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Ashleigh,Thank you for sharing your experience with us. We're delighted that our conveniently located hotel provided a quiet and relaxing retreat during your unexpected layover. We appreciate your kind words and hope to welcome you back for another comfortable stay in the future. -Hilton O'Hare Team

10/10 – Uitstekend

Alexnader

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great place to stay before or after a flight close enough to walk to the main terminals. Highly recommend.
Reactie van General Manager op 1 mei 2024
Dear Alexnader,We are thrilled to have earned your compliments and recommendation. Knowing that we helped make your stay more convenient is what we like to see. Safe travels, and come stay with us again soon. -Hilton O'Hare Team

2/10 – Ontzettend slecht

Sergio

Reisde met een groep, Zakenreiziger
Negatief: Netheid
The room (and the rooms of my coworkers) had a terrible urine-like smell. These rooms are located in the 8th floor. The staff was willing to change me to a different room but the available rooms had the same odor. Terrible experience
1 nacht verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Sergio,Thank you for taking the time to provide your review.Please accept our sincerest apologies for the issue you had with your room. This will be addressed to prevent any future inconvenience. We would appreciate another opportunity to provide you with the stay you deserve.-Hilton O'Hare Team

8/10 – Goed

Leeanna

Zakenreiziger
Staff was very nice. Only gave it 4 stars instead of 5 because the AC didn’t really work and the room was warm at night.
1 nacht verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Leeanna,Thank you for your feedback. We apologize for any discomfort caused by the AC not working properly, as we understand how important a comfortable room temperature is for a good night's sleep. Your satisfaction is important to us, and we will address the AC issue promptly to ensure a more enjoyable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a five-star experience next time!-Hilton O'Hare Team

10/10 – Uitstekend

Alexander

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel. Really enjoyed my time. Only bit of feedback is that my room only had small garbage bins without garbage bag liners. Small, thing. Overall cannot recommend the hotel enough.
2 nachten verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Alexander,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your time at our hotel. We appreciate your feedback about the garbage bins and will address this to ensure a more comfortable stay for our guests in the future. Your recommendation means a lot to us, and we look forward to welcoming you back for another great experience at Hilton Chicago O'Hare Airport!-Hilton O'Hare Team

6/10 – Redelijk

Steven, Irvine

Nothing special
1 nacht verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Dear Steven,Thank you for sharing your feedback. Your comments are valuable to us, and we hope to have the opportunity to welcome you back in the future and provide a more exceptional experience.-Hilton O'Hare Team

8/10 – Goed

Jill

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Attached to Ohare so it’s easy
1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear Jill,Thank you for your feedback! We're glad you found our hotel conveniently located, making your travel experience hassle-free. It was wonderful having you as our guest, and we can't wait to welcome you back for another enjoyable visit.-Hilton O'Hare Team

10/10 – Uitstekend

Wayne V.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff
1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear Wayne,Thank you for choosing Hilton Chicago O'Hare Airport and for taking a moment to share your five-star experience! We are happy to hear that our friendly service added to the enjoyment of your visit. It was a pleasure to host you, and we look forward to welcoming you back soon for another memorable stay.-Hilton O'Hare Team

10/10 – Uitstekend

Ryan

1 nacht verbleven in april 2024