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Beoordelingen van Fairmont Chicago at Millennium Park Gold Experience

4.5 out of 5
Fairmont Chicago at Millennium Park Gold Experience
200 North Columbus Drive, Chicago, IL

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 68 van 97 beoordelingen" "
Gastenscore: 8 - Goed. 18 van 97 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 97 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 97 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 97 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Wiebke

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2023
Reactie van Tim op 11 apr 2023
Dear Wiebke, Thank you for rating your experience at Fairmont Chicago. It is truly humbling to learn that your experience with us has been among the best! We endeavor to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience!Kind regards,Fairmont Chicago Management Team

8/10 – Goed

Peter

Zakenreiziger
Positief: Netheid, personeel en service
Good but not good enough for its name
Location is good, very close to Riverwalk acces For the rest, the hotel has had its best time. Also the lack of a fine bar in this type of hotel is a pitty.
2 nachten verbleven in oktober 2022

10/10 – Uitstekend

rafael, torrance

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente servicio del personal que nos atendió en gold member. En especia de Támara y Gabriel
5 nachten verbleven in maart 2024
Reactie van Tim Muhsen op 7 apr 2024
Dear Rafael, Thank you for rating your experience at Fairmont Chicago- Millennium Park.We are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future.Sincerely,Fairmont Chicago Management Team

10/10 – Uitstekend

Penny

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exceptional staff.
2 nachten verbleven in februari 2024
Reactie van Tim Muhsen op 24 feb 2024
Dear Penny, Thank you for rating your experience at Fairmont Chicago- Millennium Park.We are glad to read that you enjoyed the Fairmont Gold and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future.Sincerely,Fairmont Chicago Management Team

10/10 – Uitstekend

Ciera

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was amazing. The customer service in the gold lounge was immaculate from beginning to end. I’m a Chicagoan and literally felt as though I had an out of town/country experience.
1 nacht verbleven in februari 2024
Reactie van Tim Muhsen op 17 feb 2024
Dear Ciera, Thank you for rating your experience at Fairmont Chicago- Millennium Park. We are glad to read that you enjoyed the Fairmont Gold experience and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future.Sincerely,Fairmont Gold Team

10/10 – Uitstekend

Alexander, Toronto

Reisde met familie
Positief: Netheid, personeel en service
Outstanding service and facility.
4 nachten verbleven in december 2023
Reactie van Tim Muhsen op 14 jan 2024
Dear Alexander, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Chicago.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future.Yours sincerely,Fairmont Chicago Management Team

8/10 – Goed

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Tim Muhsen op 14 jan 2024
Dear Michael,Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Chicago.We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future.Yours sincerely,Fairmont Chicago Management Team

10/10 – Uitstekend

Abdulaziz

7 nachten verbleven in november 2023
Reactie van Tim Muhsen op 23 dec 2023
Dear Abdulaziz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Fairmont Chicago Management Team

6/10 – Redelijk

Matthew

Reisde met partner
Positief: Personeel en service
Disappointed with the room and not being able to use the gold lounge as paid for. We were given credit for food and beverage due to lounge being under renovation but just didn’t feel like the fairmont experience as I’ve had in the past.
Reactie van Tim Muhsen op 23 dec 2023
Thank you for the time for relaying your comments about your recent stay with us. We are truly sorry that you did not enjoy your experience with us. Please note that our Gold Lounge undergoing some refurbishment for refinement as our main priority is to be able to offer a very comfortable atmosphere for all of our guests. Once again thank you for your feedback and we look forward to warmly welcoming you again in the near future. Kindest regards,Tim MuhsenDirector Of Guest Experience

10/10 – Uitstekend

Natalie

2 nachten verbleven in november 2023
Reactie van Tim Muhsen op 23 dec 2023
Dear Natalie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Fairmont Chicago Management Team

10/10 – Uitstekend

Karren

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was amazing. Colleen front desk a gem.
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

Angelo

4 nachten verbleven in oktober 2023

10/10 – Uitstekend

Norman

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023

8/10 – Goed

Deborah

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in juni 2023
Reactie van Tim Muhsen op 1 jul 2023
Dear Deborah, thank you for rating your experience at Fairmont Chicago- Millennium Park.We are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future.Sincerely,Fairmont Chicago Management Team

10/10 – Uitstekend

Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was outstanding, exceeded all expectations!
1 nacht verbleven in mei 2023
Reactie van Tim Muhsen op 16 mei 2023
Dear Thomas, thank you for rating your experience at Fairmont Chicago- Millennium Park.We are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future.Sincerely,Fairmont Chicago Management Team

8/10 – Goed

Teresa Kay, Morgantown

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room size was very spacious and well appointed with a nice view. The rooms themselves were quiet; there was a family with small kids next door and we could only hear them when they were in the hallways. Never heard a peep when in the rooms with the doors shut. Bathroom itself was large however, the individual shower was super small! Luckily my husband and I are small people because it was only about 3 ft x 3 ft if that, you could hardly turn around. Cleaning services did a great job and were very eager, but we had to call each day to have them come back to clean our room as they would come through around 8-9 AM. When on vacation we usually don't leave until around 10-11 and are out all day so it was a little annoying to have to call each day for the service because they were already done in our area that early. The highlight of the stay was the 15th floor Gold lounge. It was great! Lounge area open all day with food offered throughout the day with full breakfast and snacks throughout other periods in the day and water and sodas available all day. That was fantastic! We greatly enjoyed that feature! The hotel is in a nice/safe area. Within a short walking distance of The Bean, the shops on The Magnificent Mile and the best Giordano's in the Prudential building through the alleyway. Overall it was a great experience, just a few tweaks would've made it perfect!
4 nachten verbleven in maart 2023
Reactie van Tim Muhsen op 22 mrt 2023
Dear Teresa, We very much appreciate your comments regarding your stay at the Fairmont Chicago - Millennium Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Sincerely, Fairmont Chicago Management Team

10/10 – Uitstekend

Ron

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great time
Everyone of the employees was extremely helpful from the front desk to the cold lounge, and the bell hops went out of their way to welcome you. The room was great and roomy everything was very clean looking forward to staying again
2 nachten verbleven in maart 2023
Reactie van Tim Muhsen op 19 mrt 2023
Dear Ron,We very much appreciate your comments regarding your stay at the Fairmont Chicago - Millennium Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fairmont Chicago Managment Team

8/10 – Goed

Olof

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel with good location. A bit worn down but I heard from hotel staff that remodeling will start in summer 2023. Friendly staff. The “amenity fee” charged on top of everything else feels like something of a scam, though.
2 nachten verbleven in maart 2023
Reactie van Tim Muhsen op 16 mrt 2023
Dear Olof, Thank you for rating your experience at Fairmont Chicago- Millennium Park. We are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. in regard to the amenity fee, it's absolutely unhidden, it's a very common fee in US major cities, sometimes called Resort Fee, which includes standard internet access or premium internet access, 5 daily food & beverage credit valid in the Lobby Coffee Bar, local and long-distance telephone calls. The amenity fee is always mentioned in our reservation confirmation letters, on our website and as well as on all third parties' reservation page. We certainly look forward to welcoming you back, hopefully in the very near future.Sincerely,Fairmont Chicago Management Team

10/10 – Uitstekend

Cherylee

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2023
Reactie van Tim Muhsen op 16 mrt 2023
Dear Chetylee, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Chicago We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future. Yours sincerely, Fairmont Chicago Management Team

10/10 – Uitstekend

Jill

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2023
Reactie van Tim Muhsen op 2 apr 2023
Dear Jill,Thank you for taking the time and trouble to rate your recent stay at Fairmont ChicagoWe are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future.Sincerely,Fairmont Chicago Management Team

10/10 – Uitstekend

Brian

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very smooth stay
4 nachten verbleven in februari 2023
Reactie van Tim Muhsen op 4 mrt 2023
Dear Brian, thank you for rating your experience at Fairmont Chicago- Millennium Park.We are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future.Sincerely,Fairmont Chicago Management Team

10/10 – Uitstekend

Bianca

3 nachten verbleven in februari 2023
Reactie van Tim Muhsen op 28 feb 2023
Dear Bianca, Thank you for rating your experience at Fairmont Chicago- Millennium Park.We are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future.Sincerely,Fairmont Chicago Management Team

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van Tim Muhsen op 27 feb 2023
Dear Michael, thank you for rating your experience at Fairmont Chicago- Millennium Park.We are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future.Sincerely,Fairmont Chicago Management Team

10/10 – Uitstekend

Mohamed

1 nacht verbleven in februari 2023
Reactie van Tim Muhsen op 27 feb 2023
Dear Mohamed, thank you for rating your experience at Fairmont Chicago- Millennium Park.We are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future.Sincerely,Fairmont Chicago Management Team

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Better options for the price
The hotel is older than advertised and not in a great condition. The first room I checked in had a panel missing from the wall. The hotel was able to move me to another room that was ok, but a bit drafty. The bed is a smallish king (may have been a queen actually).
1 nacht verbleven in februari 2023
Reactie van Tim Muhsen op 18 feb 2023
Dear Guest,Thank you for your valuable feedback following your recent stay at the Fairmont Chicago .Please allow us to express our most sincere apologies for the disappointing experience you had during your recent stay with us. Please be informed that we passed the information to our concerned team members about your experience to prevent such an inconvenience to happen again in the future.We hope these shortfalls will not tarnish your overall impression of the Fairmont Chicago and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves.Sincerely,Fairmont Chicago Management Team

8/10 – Goed

Gary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel with hidden charge
Got charged a $20+tax ammenity fee for things like wifi and turndown service that were listed elsewhere as complimentary.
1 nacht verbleven in januari 2023
Reactie van Tim Muhsen op 11 mrt 2023
Dear Gary,Thank you for taking the time and trouble to complete a review following your recent stay at Fairmont Chicago. We are delighted you enjoyed your stay with us, in regards to the amenity fee it's absolutely unhidden, it's a very common fee in US major cities, sometimes called Resort Fee, which includes standard internet access or premium internet access, 5 daily food & beverage credit valid in the Lobby Coffee Bar, local and long-distance telephone calls. The amenity fee is always mentioned in our reservation confirmation letters, on our website and as well as on Expedia's reservation page. Once again thank you for your review and we are very much look forward to warmly welcoming you again in the near future.Yours sincerely,Fairmont Chicago Management Team

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Everything was nice, but we do not eat pork and were mistakenly given pork at some point. This really ruined our mood. Even though it was an accident no compensation was given and this was really just not what we were expecting.
1 nacht verbleven in januari 2023
Reactie van Tim Muhsen op 12 jan 2023
Dear Guest,Thank you for your valuable feedback following your recent stay at the Fairmont Chicago. Please allow us to express our most sincere apologies for the disappointing experience you had during your recent stay with us. Please be informed that we passed the information to our concerned team members about your experience to prevent such an inconvenience to happen again in the future.We hope these shortfalls will not tarnish your overall impression of the Fairmont Chicago and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves.Sincerely, Fairmont Chicago Managment Team

10/10 – Uitstekend

shimshon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

Jacqueline

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Family fun in great location
Great location and really enjoyed the Gold lounge access as a feature. There is an amenity fee for the hotel regardless of the package about$20. Really lovely stay.
1 nacht verbleven in december 2022
Reactie van Candice D op 1 jan 2023
Hello Jacqueline, Thank you for the positive feedback. We are happy that you enjoyed your stay at the Fairmont Chicago.

2/10 – Ontzettend slecht

Anand V

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

Belinda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was wonderful. Wasn’t aware of the amenity fees but a Greta place to stay. Clean. Friendly and pleasant staff.
Reactie van Tim Muhsen op 12 jan 2023
Dear Belinda,We very much appreciate your comments regarding your stay at the Fairmont Chicago - Millennium Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont Managment Team

10/10 – Uitstekend

YIFANG

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and love their Xmas decorations!
Reactie van Tim Muhsen op 12 jan 2023
Dear Yifang,We very much appreciate your comments regarding your stay at the Fairmont Chicago - Millennium Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont Chicago Managment Team

10/10 – Uitstekend

Jeff

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We stayed 1 night over Thanksgiving Gold package. Everything was perfect. The Gold Room amenities were outstanding. Going to make this our Thanksgiving day Tradition.
1 nacht verbleven in november 2022

8/10 – Goed

Jeffrey

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Good all around
3 nachten verbleven in november 2022

6/10 – Redelijk

Benjamin, Broadview Heights

2 nachten verbleven in november 2022

10/10 – Uitstekend

Philippa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was very well situated at Millennium Park easy to get to everything, staff were very friendly and helpful and the best part was the Gold lounge, really worth the upgrade, staffing there were fantastic, amazing customer service. Very comfortable rooms and spacious. Would definitely recommend
6 nachten verbleven in november 2022

10/10 – Uitstekend

Lynn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the gold status floor. Great perk. Great stay. Nothing bad to say. Everything was beyond our expectations. Great property.

8/10 – Goed

William

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great staff at the resort, we stayed in the Gold rooms and. The staff was amazing….very friendly and happy👍
2 nachten verbleven in oktober 2022

10/10 – Uitstekend

Jean

3 nachten verbleven in oktober 2022

6/10 – Redelijk

Tracy

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Is it worth it?
I tried the gold level package and was greatly dissatisfied with what is actually received as compared to other properties and experiences in years past. Also, check in took a long time, my key stopped working twice, and I was charged random expenses. The front desk staff did try their best to rectify the situation. Ultimately, it wasn’t the peaceful layover that I had planned and I’m still monitoring my bank account to make sure the charges fall off.
1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Rodrigo

8 nachten verbleven in juli 2022

8/10 – Goed

Virginie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 jours pour visiter Chicago
Très bon séjour de 4 nuits pour visiter Chicago. L’emplacement de l’hôtel est idéal pour cela! Notre chambre -signature Gold- était spacieuse et très propre. Un seul bémol l’odeur des égouts qui provient des toilettes
4 nachten verbleven in juli 2022

10/10 – Uitstekend

mark

1 nacht verbleven in juli 2022

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Abideen

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and friendly staff. Like the layout and view from the room. Free access to the Game Arcade was extra gravy
1 nacht verbleven in juni 2022

10/10 – Uitstekend

kathryn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2022

10/10 – Uitstekend

Subhransu

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in juni 2022

8/10 – Goed

Jamie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and kind.
1 nacht verbleven in juni 2022

10/10 – Uitstekend

Juan

1 nacht verbleven in juni 2022