2/10 – Ontzettend slecht
Mfjm
Reisde met familie
7 okt 2023
Negatief: Personeel en service, comfort kamer
Disappointing 2nd visit
We are dissatisfied with our 2nd visit of this property. We deliberately choose the chateau because the presence of a restaurant, although they even sent us the contact details of the on site restaurant the day before, the restaurant was closed for a long winter break abruptly (without stating it on the website or hotels.com, on the contrary, even today it still says online that the restaurant is open from Wednesday to Friday). As there are no other restaurants close by, this is very inconvenient.
Besides we let them know, a few weeks upfront, we were travelling with a kid of 2 years old, there was no baby cot in the room (only a little bed for a baby up till 6 months). They told us the usual baby bed is with Armand and he is om holidays, after much insistence from us, a crib without sheets or blankets was provided. Luckily we brought a sheet ourselves. Last but not least, after 18.00 there is no one at the castle anymore. Just us and other (luckily friendly and decent) guests. There are no contactdetails whom to call or whatsever in case of questions or urgent marters.
I have no idea what the priorities are in this small hotel, but guest satisfaction is not one of them.
Mfjm
1 nacht verbleven in oktober 2023
