Hotels in de buurt van Charlotte Pier (Rochester)

'Heerlijke ruime kamer, sofa bed was in goede staat! Dat komt niet vaak voor. Laatste hotel van onze vakantie en het vriendelijkste ontvangst van al die 4 weken. Het betreft tweelingzussen, zo vriendelijk, gastvrij, spontaan en zo gemeend!! Prima ontbijt. Nabijgelegen restaurant/pub prima gegeten, 15 % korting omdat wij in nabijgelegen hotel sliepen.'

'I had reserved an accessible room with wheel-in shower. When I checked in I learned that room wasn't available nor any other accessible room. The only room available was inaccessible. It was late and I had no choice but to stay there. I was told I'd be moved to accessible room the next day, which did occur but it had a tub with shower chair. The first shower chair was missing a rubber tip on one of the legs and another one was cracked. I did get a replacement the next day. The automatic...

'Nothing to add'

'I went there about one am, and no one was there. I ended up spending the night at a motel in the emergency as there was nothing else open.'

'Net gerenoveerd hotel. Goed personeel. Goede locatie. Goed ontbijt. Wel luidruchtige gasten, maar daar kan het hotel niks aan doen.'

'Waarschijnlijk het beste hotel in de omgeving. Buiten het centrum van Rochester, maar het is maar de vraag of je daar zou willen verblijven omwille van de veiligheid.'

'Room was not fully clean , other guests garbage was left in the garbage bins , hairs on bedding , a lot of dust. Breakfast was horrible, 1 type of begal ( raisin) breakfast was suppose to be until 9am they ran out of a lot of items at 8am and never bothered to restock even after I asked for some items. Pool was good but pool towels were the size of a hand cloth , recommend bring your own. A lot of noise from other guests through the night , although this is completely random'

'Clean room, kind staff'

'Very nice property and staff. Pool was closed during visit.'

'Very charming and welcoming place. The attention to details is amazing. The hosts are very nice and thoughtful.'

'Staff were courteous and helpful across the board. Our room was clean, beds were comfortable. Would definitely return'

'Room is clean and staff are friendly.'

'I stayed at this hotel for 7nights 8days as we are Diamond Plus Members. I did not book through IGH and immediately regretted not doing so. The pool was not open all week. I could not get my room cleaned or fresh towels unless I threw them outside of my door and even then i had to request new towels or fresh garbage bags to be put in. The sink was clogged but the gentleman fixed it immediately. Problem is, he left the black gunk all over the sink and floor. No one came to clean that up. The...

'Ran out of regular coffee! '

'way overpriced. No amenities. Recent renovation was exterior. the room had a funky smell.'

'The room was not clean up and not set up for 2 days Complain to the front desk did not help. They addressed me to call the manager only on Monday after I left. '

'Housekeeping was only e dry two weeks. If you wanted clean sheets, towels, wash cloths you had to bring soiled items to front desk and exchange for clean, bring them to your room and install them yourself. The bed was a second hand bed and completely uncomfortable. When I cancelled 5 nights of my 8 night reservation, they wouldn’t refund any money. I have since filed a complaint with my credit card company.'

'There was no housekeeping services. They had covered parking. There was trash in the hallways. Breakfast was offered between 6 and 10 AM but if you came after 8:45 AM, the pancakes were hard, the eggs were stuck to the bottom of the pan, sausage was dried out, the yogurt was non existent and decaf coffee was not available.'

'Thank you so much to all staff members, attentive and helpful , for such a wonderful experience in your hotel !. Vanni’s Jazz Lounge ,cosy, amazing vibes , the cocktails were delicious , high quality!'