Vacances de Castelluccio

Établissement très bien entretenu, personnels aimables, souriants et serviables. Petite fausse note, il n y a pas de piscine comme cela est indiqué. L hôtel est bien situé sur les flancs de l Etna et à proximité immédiate du centre ville de Lingualossa. Petit plus le restaurant est très bien, plats régionaux excellents et prix très raisonnable.

Loved the location and the staff was extremely helpful and professional. Highly recommend

Nous avons apprécié la chambre au calme avec jardin et jacuzzi privés ,le magnifique spa et sa piscine intérieure chauffée . Le personnel du restaurant était aux petits soins.

Do yourself a favor: choose another hotel. Like several other reviews mention — and I can confirm — this hotel is sadly neglected and in a miserable state: broken shower door, ripped-off moldings, broken sun loungers, etc. The list is long! Cleanliness is poor: I found someone else's hair on the sink counter and on my bed at check-in. Old band-aids lay around the pool area for two days. A half-eaten, rotting apple was decomposing among the flowers on the room balcony. The balconies are filthy, the public toilets are dirty — and on and on. It’s a shame, because the location is good and the view is beautiful, but everything else shows a blatant lack of care — especially for the price. The internet doesn’t work — the Wi-Fi is extremely slow. I emailed them before my arrival to organize my trip and an excursion, and they took more than 10 days to reply — an unreasonable delay for customer service. Getting to the hotel is dangerous, with a steep slope and a 180-degree turn. At least they offer valet parking for €30 per night. I chose this hotel last minute because it was the only one available with a room for three people. But don’t make the same mistake — avoid this hotel.

Pretty view but lack of service/good sense. We stayed 4 nights and as a summary we felt more pressure than relax. We have been called each morning by the reception around 10-11am to know when we would leave for our activities, even pressurising us to leave quickly otherwise they wouldnt clean the room. The staff removed the food while we were eating during breakfast on the first morning. Also, you have to pay for the water in the room - and discover it by surprise during checkout. Also important to know : 1) we booked a junior suite, which is in fact more like a room with more space than usual but not really a suite (also, it was out of the hostel), 2) it’s 25min by walk from the center/restaurants/shops.