Hôtel près de Castello Della Cervelletta (Rome)

"Bien situé chambre très bien personnel attentif"

"Unacceptable experience for a 4-star hotel Very poor customer service from receptionists Gianfranco and Adrianna. The AC in my room was not working on a sunny day, making the room extremely hot and impossible to sleep in. Instead of helping, I was told to “write a formal request” because it was “not their job.” Gianfranco then shouted aggressively, said it was his last day, slammed his laptop shut, and walked away. Adrianna told me to leave. As a paying customer making a legitimate request, this behavior was shocking and unprofessional. The room was also noisy, and I felt genuinely threatened by the reception staff. Completely unacceptable. Avoid at all costs."

"Une équipe formidable "

"La chambre. This was my second time staying at this hotel. Te first experience was perfect maybe because it was in Oct a few years back. This time, the room was way too hot and we couldn't even hug each other to sleep for the 3 nights that we were there for. Was told it was a central heating. Tried lowering the temperature but the temperature in our room can't go lower than 24⁰c. "

"Tout était parfait 👍 "

"Good"

"Piscine agréable. Restaurant vu sur piscine. Excentré du centre ville mais taxi disponible en 5 minutes. "

"Séjour très agréable - Propriétaire avenante - Propreté ++ Très proche des transports en commun (métro et bus). Le seul petit bémol : chambre un peu bruyante"