Chose this hotel because of rating and hot tub. At check in we were charged an additional $7 fee for booking through a third party. And after charging this additional fee and after giving us our room keys then we were told the hot tub was out of order. At 9pm I called the front desk due to 4 boys running the hallway screaming at the top of their lungs. They would not stop even after my husband asked them to and saw their was no parent with them. The front desk hung up on me and did nothing. Other than those two things the room was clean, comfortable, and exactly as advertised.