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Beoordelingen van Quality Inn and Suites

2.5 out of 5
Quality Inn and Suites
2701 Hazel, Carthage, MO

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 158 van 729 beoordelingen" "
Gastenscore: 8 - Goed. 246 van 729 beoordelingen" "
Gastenscore: 6 - Redelijk. 165 van 729 beoordelingen" "
Gastenscore: 4 - Matig. 88 van 729 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 72 van 729 beoordelingen" "

7,4/10

Netheid

8,0/10

Personeel en service

5,8/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Frank

Positief: Personeel en service
Thematic but older hotel
Nice thematic hotel. It looked a bit older an might need some renecation soon. The window glas was filled with moisture and the white curtains were removed.
4 nachten verbleven in juli 2018

2/10 – Ontzettend slecht

Dustin

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Got there at 9pm to check in and had to wait 1 hour for them to clean me a room. Not only my room but the people in line in front of me as well.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Judith

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Algunas cosas ya están muy viejas
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Manuela

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was in bad shape. Carpet, furniture and curtains outdated. I requested a non smoking room and received a smoking room. Smelled horribly. The bedsheets and pillow cases were wrinkled and I itched all night. The TV had no signal and the hair dryer didn't work. The lampshade next to the TV had punch marks. The bathroom was missing animities such as shampoo, body wash, lotion etc. The bathtub had dirt marks inside. And all this for $120 a night. Won't be returning.
2 nachten verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear Manuela,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 – Uitstekend

Calvin

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Was a nice stay for the night and good breakfast
1 nacht verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Calvin,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 – Redelijk

Val, Tremonton

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I don’t like leaving negative reviews, so sorry. The staff were all very pleasant and kind. The problem is pretty much everything else about the property. Smells musty when you walk in. Beyond very dated. My room seemed to have clean bedding and towels. That’s what I wanted most. The tv would not turn on at all. Fine. I didn’t come here to watch tv. The floor in my room was not clean. Ok. I brought slippers. The shower was fine. If you’re a construction worker and just need a clean bed and shower - fine. But don’t take your wife here on vacation. Thank you to the staff.
1 nacht verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear Val,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 – Redelijk

Sunisa

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Staff were very friendly and tried to help with limited available amenities, i,e. They ran out of hand towels then he gave us pool towels, did not have TV remote control, he brought one from other room, etc. Breakfast was okay, just ran out of juices. The room was comfortable and clean, just missing certain basic items in the room.
1 nacht verbleven in mei 2024
Reactie van General Manager op 21 mei 2024
Dear Sunisa,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 – Goed

Dakota

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved it will definitely stay again
2 nachten verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Dear Dakota,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 – Uitstekend

Dustin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van General Manager op 14 mei 2024
Dear Dustin,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 – Goed

Warren

Positief: Personeel en service, voorzieningen
Good location
1 nacht verbleven in maart 2024
Reactie van General Manager op 13 mei 2024
Dear Warren,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 – Matig

Tami

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outer doors around hotel remained unlocked at all hours. I was also charged 7 dollars for incidentals on my credit card w no explanation knowing that i left the room cleaner than it was when i got there
2 nachten verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Tami,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 – Matig

Quintana

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Price Tv never worked Couldnt get a hold of the front desk
2 nachten verbleven in mei 2024
Reactie van General Manager op 13 mei 2024
Dear Quintana,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 – Redelijk

Bruce

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
I liked the room and the bed was comfortable. I didn't like that there was no hair dryer in the bathroom when I expected there to be one. I asked the front desk for one but they couldn't come up with one. Also, we were expecting a hot breakfast which was included in the room cost, but the breakfast attendant didn't show up for work so no hot breakfast on the first morning we were there. When we checked out and asked for a receipt, the one they gave us had someone else's credit card number on it and the person at the desk didn't normally work at the front desk so he didn't know what to do about it.
2 nachten verbleven in april 2024
Reactie van General Manager op 8 mei 2024
Dear Bruce,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 – Matig

Melody

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van General Manager op 10 mei 2024
Dear Melody,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 – Ontzettend slecht

Heather

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
They didn’t even have shampoo coffee machine was broken
1 nacht verbleven in april 2024
Reactie van General Manager op 4 mei 2024
Dear Heather,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 – Redelijk

Mark

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
This hotel has seen it's better days.The elevator did not work, breakfast did not happen. Only one towel in the room. The staff was pleasant, the best thing of the stay. I would not stay there again
1 nacht verbleven in april 2024
Reactie van General Manager op 2 mei 2024
Dear Mark,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 – Ontzettend slecht

Steven

1 nacht verbleven in april 2024
Reactie van General Manager op 20 mei 2024
Dear Steven,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 – Uitstekend

Ronald

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place for the price
1 nacht verbleven in april 2024
Reactie van General Manager op 27 apr 2024
Dear Ronald,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 – Goed

Conrad

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service, voorzieningen
Who has cable tv anymore? It went out more than once of my multiple day stay. Carpets need replacing and repainting is needed especially down the hallways. Hot breakfast is great with an assortment of breads and juices. Area is excellent around the property, plenty of area to take your dogs out, they are dog friendly. I have stayed at this property many times in the past years when it was Preacious Moments, first time as Quality Inn. They have some work to do but still a nice stay. Price could have been better but that is all. Enjoy the heated indoor pool while you are there.
2 nachten verbleven in april 2024
Reactie van General Manager op 22 apr 2024
Dear Conrad,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 – Redelijk

Kaleb

Reisde met partner
Positief: Netheid
This place could have been a little better. The door lock on my room barely worked at all, and the front desk staff didn't bother to move me to a new room with a functional lock. The room was clean however.
1 nacht verbleven in april 2024
Reactie van General Manager op 16 apr 2024
Dear Kaleb,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 – Goed

Allyson

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Upside: Our daughter had a softball tournament in Carthage and the hotel was 3-4 minutes from the fields. It was also close to several restaurants and stores. Hotel staff was extremely friendly and helpful! Hotel was kept very clean. Downside: The door to our first room would not catch and lock so we asked to change rooms. We were then in a room that smelled like smoke. In this room, the light over the bathroom sink did not work. The key card readers are very old and some times we had to try our cards over 6-7 times before the key card reader flashed green. This is an older hotel and in need of some up keep, but over all it is a better stay than a worse stay. Would we stay there again?? Yes!
2 nachten verbleven in april 2024
Reactie van General Manager op 15 apr 2024
Dear Allyson,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 – Ontzettend slecht

Ashley

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 17 apr 2024
Dear Ashley,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 – Matig

Judy, Oskaloosa

3 nachten verbleven in april 2024
Reactie van General Manager op 28 apr 2024
Dear Judy,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 – Uitstekend

Mark, Northbrook

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were friendly. Room was very comfortable.
1 nacht verbleven in april 2024
Reactie van General Manager op 7 apr 2024
Dear Mark,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 – Goed

Jacquelyn

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was the best hotel that we stayed at for this trip. They had FANTASTIC handicap accessible accommodations. Especially the shower. Ideal set up for a person with knee problems. WE LOVED THIS PLACE.
1 nacht verbleven in april 2024
Reactie van General Manager op 7 apr 2024
Dear Jacquelyn,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 – Uitstekend

Kristyn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk staff was always friendly and greeted me anytime they had seen me.
3 nachten verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Dear Kristyn,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 – Uitstekend

Callie

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The staff was friendly and helpful. The room was clean and well maintained. The carpet in the hallways and on the stairs looks stained and a little dated. While going upstairs there was a strong odor of Marijuana coming from one of the rooms. Thankfully it wasnt noticeable once inside our room. The pool is open until midnight. We had a late check in so the kids loved that they still got to enjoy it. Really loved the later checkout of 11. Gave us time to sleep in and tKe our time checking out.
1 nacht verbleven in maart 2024
Reactie van General Manager op 23 mrt 2024
Dear Callie,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 – Matig

Tobe

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Needs a lot of attention
2 nachten verbleven in maart 2024
Reactie van General Manager op 22 mrt 2024
Dear Tobe,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 – Ontzettend slecht

Christina

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service
It was clean for the most part, but it was clearly understaffed. There was a single young man that acted like he was high (making loops through the building while muttering under his breath any time I asked for things). The building and grounds were run down and gave the essence of being uncared for. The paint was peeling in the shower, and the texture on the ceiling was falling off.
1 nacht verbleven in maart 2024
Reactie van General Manager op 17 mrt 2024
Dear Christina,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 – Redelijk

Dennis

Reisde met een groep
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Check was easy, but when you go into the hall way it smells of cigarette smoke. The room had a stale smell to it but it went away once we turned the air on. Breakfast options were limited and not very good.
1 nacht verbleven in maart 2024
Reactie van General Manager op 10 mrt 2024
Dear Dennis,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 – Matig

Melissa

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unclean
Not a clean hotel. We stayed here with my son’s baseball team. Toe nails on the carpet, poor lighting (several lightbulbs not in lamps), TV had no remote and no way to watch it. We asked the front desk to fix those things and although they said they would, nothing was accommodated. During checkout, I told the front desk of our experience and she was going to try and give us a discount. We will see with our billing. Plenty of other hotels to choose from.
2 nachten verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Dear Melissa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 – Ontzettend slecht

Sarah

Consider camping instead
After booking online, we attempted to call for an early check in and could not get an answer after several tries. We finally called the 1-800 number for customer service. Check in went smoothly when we arrived and staff was friendly. The place is moldy and has obvious water damage. The temperature control was either ice cold or boiling hot. A bed of packing peanuts would have been more comfortable than the mattress. Hope that your neighbor has interesting things to say, because you’ll hear every word of their conversation. We were continually interrupted by a confused housekeeping staff who didn’t seem to know which rooms were occupied. The access to indoor plumbing made it a step above sleeping in a car.
1 nacht verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Dear Sarah,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 – Goed

Richard

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in februari 2024
Reactie van General Manager op 13 feb 2024
Dear Richard,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 – Uitstekend

Chloe

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kat was great and made us feel welcome!
2 nachten verbleven in februari 2024
Reactie van General Manager op 7 feb 2024
Dear Chloe,It was great to have you staying with us at Quality Inn and Suites and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 – Goed

Stan

Satisfied
1 nacht verbleven in februari 2024
Reactie van General Manager op 5 feb 2024
Dear Stan,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 – Redelijk

Everett

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
With such high ratings i expected more.
Right off the start I wasn’t able to get into room because the door latch doesn’t work right. They did show me the trick of pulling up on latch to get cars to activate it. Than I went to turn on tv and that didn’t work cause it was missing the cable box. The room I got was next to the exit door which didn’t close slowly but slammed shut making huge noise in my room all night with people coming and going.
1 nacht verbleven in januari 2024
Reactie van General Manager op 2 feb 2024
Dear Everett,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van General Manager op 30 jan 2024
Dear Daniel,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 – Matig

Paula

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van General Manager op 21 jan 2024
Dear Paula,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 – Matig

Bridie

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
The comforter was filthy and the sheets where dirty when arrived we informed the front desk clerk and he came down. He saw it and said he would note it on the account. The door would not open when we tried it 4 times it didn't open until the clerk held handle.high up
1 nacht verbleven in januari 2024
Reactie van General Manager op 12 jan 2024
Dear Bridie,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van General Manager op 10 jan 2024
Dear Guest,It was great to have you staying with us at Quality Inn and Suites and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 – Matig

Amber

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van General Manager op 2 jan 2024
Dear Amber,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 – Goed

Vicki

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They accepted dogs!! Breakfast was great too!
1 nacht verbleven in december 2023
Reactie van General Manager op 1 jan 2024
Dear Vicki,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 – Uitstekend

Alesha

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was fine except the pool was not available after the first day. Very disappointing. The hotel is getting a little ran down, needs new carpet, etc… but the staff was great.
2 nachten verbleven in december 2023
Reactie van General Manager op 26 dec 2023
Dear Alesha,We loved having you stay with us at Quality Inn and Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 – Redelijk

Richard, Melissa

Positief: Personeel en service
The staff members were friendly but the quality at this Quality Inn has slowly declined over the past few years. There were many "out of order" signs posted on amenities and the cleanliness of the rooms was not up to par with previous stays.
1 nacht verbleven in december 2023
Reactie van General Manager op 24 dec 2023
Dear Richard,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 – Goed

Gwen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice and friendly place ,except mattress is too soft .
1 nacht verbleven in december 2023
Reactie van General Manager op 18 dec 2023
Dear Gwen,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Little town
The TV was not working for some reason
1 nacht verbleven in december 2023
Reactie van General Manager op 18 dec 2023
Dear Guest,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 – Goed

Rob

Positief: Personeel en service, voorzieningen
Property was run down but the staff was great. The staff was courteous and helpful. The room was clean. The hotel was easy to find and in a safe place.
1 nacht verbleven in november 2023
Reactie van General Manager op 1 dec 2023
Dear Rob,We are delighted that you decided to stay with us at Quality Inn and Suites during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 – Ontzettend slecht

BILL

Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Used to be beautiful precious moment hotel Now it's like Motel 6.
2 nachten verbleven in november 2023
Reactie van G,m, op 28 nov 2023
Dear Bill, We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Sincerely,

8/10 – Goed

Jeremie

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Decent room for a short stay.
It was fine. Room was clean, A/C, and shower worked well. Opportunities for improvement include reinstalling a smoke alarm in room (old one missing), updating bathroom sink, and updating TV in room. Also, it took almost 30 minutes to check-in and there was no line !
1 nacht verbleven in november 2023
Reactie van General Manager op 20 nov 2023
Dear Jeremie,Thank you for staying with us at Quality Inn and Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 – Uitstekend

Steve

2 nachten verbleven in november 2023
Reactie van General Manager op 14 dec 2023
Dear Steve,Thank you for choosing us at Quality Inn and Suites during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager