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Beoordelingen van voco St David's Cardiff, an IHG Hotel

5 out of 5
voco St David's Cardiff, an IHG Hotel
Havannah Street, Cardiff, Wales

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 636 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 216 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 79 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 35 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 36 van 1002 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

9,2/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Julie

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Lovely rooms with balconies. Very spacious and comfortable however they don’t have enough power points for guests to use. No stocked minibar and there was no room service menu in my room or any info about what the hotel offered or info about the city. As I waited in line to check in one male member of staff looked straight at me and walked away as if customers are not their job. The female receptionist who helped me was very nice and helpful. For a 5 star hotel I would expect a lot better amenities in the rooms and better customer care all round. Also the hotel car park used to be free and now charges £24 a night. Overall disappointed at how this hotel has become a save money at the expense of your customers comfort and experience.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Guest Relations Team op 8 mei 2024
Dear Steve Thank you for your feedback Kind RegardsFOH Team

8/10 – Goed

justine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a problem in our first room but was dealt with quick and moved. The view was amazing the only thing missing was somewhere to sit on the balcony Breakfast had so much to choice from.
1 nacht verbleven in april 2024
Reactie van The Guest Relations Team op 30 apr 2024
Dear Justine, Thank you for sharing your experience with us! We're delighted to hear that despite the initial hiccup, we were able to swiftly address it and ensure your comfort. It's fantastic to know that you enjoyed the stunning view from your room. Your feedback regarding the balcony seating is duly noted, and we'll certainly look into enhancing that aspect for future guests. We're glad you found our breakfast offerings to your liking; we strive to provide a wide variety to cater to all tastes. We hope to have the pleasure of welcoming you back for another memorable stay!

10/10 – Uitstekend

Danira

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience. We arrived early so our room wasn’t ready yet but we got to enjoy the spa while we waited. Loved the hot tub and infrared room. The pool was a bit too cold for me so I didn’t go in but it looked clean. I just wished you could go from the hotel to the spa without having to exit the building, especially when it’s cold outside. Staff was friendly and the concierge super helpful in securing a taxi and getting some directions for some activities. The room was clean and we appreciated that it had two chairs. The only negative we had was the food. I purchased dinner to go. The staff was accommodating but the burger and the chicken sandwich did not have much flavor. Other than that though it was a great experience and we would highly recommend this hotel. In the Cardiff Bay Area, super close to many great restaurants. A short Uber ride away from Cardiff central.
2 nachten verbleven in april 2024
Reactie van guest relations team op 25 apr 2024
Dear Danira Thank you for your feedback ,I am happy that you enjoyed your stay with us , great experience , location and staff .Kind RegardsFOH Team

10/10 – Uitstekend

Helen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel - nice bayside location, friendly staff good rooms with balconies. Loved it! Parking is expensive but that’s just the area not the fault of the hotel!
1 nacht verbleven in april 2024
Reactie van voco St. David's Team op 14 apr 2024
Dear Helen Thank you for your feedback ,I am delighted that you enjoyed your stay with us , great hotel , location and friendly staff , the car parks are managed by NCP and Parking Eye directly .Kind RegardsFOH Team

10/10 – Uitstekend

Naveen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you're looking for a city break in Cardiff then Cardiff Bay is a great location. I especially liked the location of voco St David's because it has the wetlands nature reserve on one side where you can sit and enjoy birdsong and a low key beauty. And on the other side it has pubs, bars, chain restaurants, statues, interesting buildings like the Parliament and the church where Ronald Dahl was christened. The rooms have a floor to ceiling window leading to a balcony with a great view over the bay. Balcony doors are heavy and if you go out at night to take a picture wear shoes. I was in flip flops and skinned my big toe on the door. I'm clumsy, it's not the door. The spa is included for guests. I didn't book treatments but I did enjoy the large swimming pool and the hydrotherapy pool. It's excellent. Clean, spacious, friendly spa staff. I even went down the next morning and got a plaster for my toe from the spa reception. I had breakfast in my room. Can recommend. I ordered vegetarian sausages hoping they would be traditional Glamorgan sausages and they were! The food was perfectly seasoned but I wish they had put a salt and pepper shaker on the tray. I like extra pepper on my eggs and extra salt on my fried mushrooms. That did not stop me from eating every mouthful. It was very well cooked and seas
1 nacht verbleven in april 2024
Reactie van voco St. David's Team op 12 apr 2024
Dear Naveen , Thank you for your feedback ,I am delighted that you had a lovely stay with us , great location , room with a balcony , spa facilities and breakfast I do hope that we welcome you back again in the future .Kind Regards FOH Team

10/10 – Uitstekend

Liam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel we stayed here a few times. Only downside is the £24 parking you pay on top of the price of the stay. That’s the downside. Scandalous price to pay to park
1 nacht verbleven in april 2024
Reactie van voco St. David's Team op 10 apr 2024
Dear liam Thank you for your feedback ,I am pleased that you enjoyed your stay with us , very nice hotel , the car parks are public car parks managed by NCP and Parking Eye directly .Kind RegardsFOH Team

10/10 – Uitstekend

A

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel in a great location, stunning views of the bay
2 nachten verbleven in maart 2024
Reactie van voco St. David's Team op 2 apr 2024
Dear AThank you for your feedback ,I am pleased that you enjoyed your stay with us , great hotel , location and views of the bay we look forward to welcoming you back in the future .Kind RegardsFOH Team

10/10 – Uitstekend

Gary

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent, more non Tesla EV chargers would be great.
2 nachten verbleven in maart 2024
Reactie van voco St. David's Team op 31 mrt 2024
Thank you Gary for your 5 out of 5 review. We are happy you had an excellent time and we hope to welcome you back soon.

10/10 – Uitstekend

Helen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was lovely. Staff extremely helpful, friendly and attentive. Would highly recommend this hotel.
1 nacht verbleven in maart 2024
Reactie van voco St. David's Team op 25 mrt 2024
Thank you Helen for your 5 out of 5 rating. We are glad you had a good time and hope to welcome you back soon.

10/10 – Uitstekend

mary

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van voco St. David's Team op 24 mrt 2024
Thank you mary for your 5 out of 5 rating. We are glad you had a good time and hope to welcome you back soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed with a service charge for drinks when collected them myself. Can understand if food was ordered with table service..
2 nachten verbleven in februari 2024
Reactie van guest relations team op 23 feb 2024
Dear Sir/Madam Thank you for your feedback ,I am sorry that you were disappointed with the service charge you are able to decline this if you wish too.Kind RegardsFOH Team

8/10 – Goed

Rebecca

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location for a weekend in Cardiff
Long family weekend away in Cardiff. Hotel is in a great location - we loved the bay area - lots of bars, cafes, restaurants and shops nearby not to mention some amazing buildings (Millennium centre, the Welsh senate, Pierhead and the little Norwegian Church). The staff were extremely helpful and we even got a free drink in the bar on our first night. Breakfast was plentiful with a lovely view over the bay. We ate dinner in the restaurant on our final night and the food was excellent. Didn't use the spa but the pool was great (along with sauna and massive jacuzzi) and the gym was well equipped. Our only gripe is that our room was like a sauna - the air conditioning seemed to be broken, which we mentioned on our first evening and were given a cooling fan/machine. The thermostat never registered below 23 degrees though no matter what we did and with no other means of ventilation (no windows to open) we were cooking. Other floors had balconies which would have provided some fresh air at least. Would definitely return though - lovely hotel and great location.
3 nachten verbleven in februari 2024
Reactie van guest relations team op 20 feb 2024
Dear Rebecca Thank you for your feedback I am happy that you enjoyed your stay with us , location , breakfast and spa facilities .Kind RegardsFOH Team

10/10 – Uitstekend

Shaun

1 nacht verbleven in februari 2024
Reactie van guest relations team op 23 feb 2024
Dear Shaun Thank you for your feedback ,Kind RegardsFOH Team

10/10 – Uitstekend

Lewis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were greeted by the most friendly staff. The room was enormous and so well decorated. It felt high value. We had a room over looking the bay so the view was beautiful. Staff were very helpful when we needed a taxi booked. Room service was speedy and the food was incredible and well priced for what we got. 3am pizza was an unexpected highlight on the trip. The bathroom was really nice. Everything felt clean. Complimentary tea and coffee in the room was nice and the mini fridge keeping milk and water and cool was a nice addition. Check-in and out were both speedy. Would highly recommend to anyone looking to stay in the area. Will definitely be back.
1 nacht verbleven in februari 2024
Reactie van guest relations team op 20 feb 2024
Dear Lewis Thank you for your feedback ,I am happy that you enjoyed your stay with us ,Staff , room and check in .kind regardsFOH team

8/10 – Goed

Sarah

2 nachten verbleven in februari 2024
Reactie van voco St. David's Team op 24 mrt 2024
Thank you Sarah for your 5 out of 5 rating. We are glad you had a good time and hope to welcome you back soon.

10/10 – Uitstekend

kathryn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Flawless
1 nacht verbleven in januari 2024
Reactie van voco St. David's Team op 16 feb 2024
Dear Kathryn Thank you for your feedback ,I am happy that you enjoyed your stay with us , FlawlessKind RegardsFOH Team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel
Great staff. Breakfast and dinner very good. Room large with 2 armchairs. Coffee machine a nice touch but not enough tea / milk provided although staff from room service staff provided more when requested. Hotel looks a little tired I would say more 4 than 5 star. Hotel has great views over the bay but is about 30 minute walk into town
2 nachten verbleven in februari 2024
Reactie van voco St. David's Team op 12 feb 2024
Thank you Anonymous for your comments following your recent stay. We are happy you had a good time and we look forward to welcome you back soon.

6/10 – Redelijk

Alison

3 nachten verbleven in februari 2024
Reactie van voco St. David's Team op 10 feb 2024
Dear Alison Thank you for your feedback Kind RegardsFOH Team

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely short stay
Amazing view of the bay from the room & balcony. Food and service were both great, staff super friendly, welcoming and helpful. Good gym facilities, pool and sauna were great.
1 nacht verbleven in februari 2024
Reactie van guest relations team op 8 feb 2024
Dear Sir/Madam Thank you for your feedback ,I am happy that you enjoyed your stay with us , lovely short stay and look forward to welcoming you in the future .Kind regardsFOH Team

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely
1 nacht verbleven in december 2023
Reactie van voco St. David's Team op 2 feb 2024
Dear David Thank you for your feedback Kind regardsFOH Team

8/10 – Goed

Ryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van voco St. David's Team op 2 feb 2024
Dear Ryan Thank you for your feedback ,Kind RegardsFOH Team

8/10 – Goed

Rob

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Comfort kamer
No A/c working
Nice hotel shame the AC doesn’t work, spent the night with the door to the balcony wide open even though it’s January
1 nacht verbleven in januari 2024
Reactie van voco St. David's Team op 2 feb 2024
Dear RobThank you for your feedback , I will speak to maintenance regarding the A/C system in the room .Kind RegardsFOH Team

10/10 – Uitstekend

Anoosheh

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay at the Voco St David’s, very clean and staff friendly. Beds very comfortable
1 nacht verbleven in januari 2024
Reactie van voco St. David's Team op 28 jan 2024
Dear AnooshehThank you for your feedback I am happy that you enjoyed your stay with us .Kind regardsFOH Team

8/10 – Goed

Karl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van voco St. David's Team op 28 jan 2024
Dear Karl Thank you for your feedback Kind regardsFOH Team

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Service excellent. Staff friendly and helpful. Room very clean. We had an outstanding lunch and breakfast.
1 nacht verbleven in januari 2024
Reactie van guest relations team op 26 jan 2024
Dear Margaret Thank you for your feedback I am pleased that you enjoyed your stay with us Kind RegardsFOH Team

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van guest relations team op 26 jan 2024
Dear Stephen Thank you for your feedback Kind regardsFOH Team

8/10 – Goed

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van guest relations team op 26 jan 2024
Dear Jennifer Thank you for your feedback Kind RegardsFOH Team

8/10 – Goed

fredrik

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bra läge
Mycket bra läge med fin utsikt över hamn och city. Något högt ljud på värmefläkt i övrigt utmärkt.
2 nachten verbleven in januari 2024
Reactie van guest relations team op 19 jan 2024
Dear FredrikThank you for your feedback ,I am happy that you liked your stay with us and i will speak to maintenance regarding the fan noise Kind RegardsFOH Team

10/10 – Uitstekend

Courtney

1 nacht verbleven in januari 2024
Reactie van guest relations team op 19 jan 2024
Dear Courtney Thank you for your feedback ,Kind regardsFOH Team

10/10 – Uitstekend

Jihad

3 nachten verbleven in januari 2024
Reactie van guest relations team op 11 jan 2024
Dear Jihad Thank you for your feedback .Kind Regards FOH Team

8/10 – Goed

Rachel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van voco St. David's Team op 8 jan 2024
Dear Rachel Thank you for your feedback Kind Regards FOH Team

10/10 – Uitstekend

Elizabeth

Positief: Netheid, voorzieningen
1 nacht verbleven in januari 2024
Reactie van voco St. David's Team op 8 jan 2024
Dear ElizabethThank you for your feedback Kind Regards FOH Team

8/10 – Goed

Abid

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van voco St. David's Team op 8 jan 2024
Dear AbidThank you for your feedback Kind Regards FOH Team

10/10 – Uitstekend

Malgorzata

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van voco St. David's Team op 8 jan 2024
Dear MalgorzataThank you for your feedback Kind Regards FOH Team

8/10 – Goed

Tyler

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, staff were really nice at check in, the walls are very thin so you hear the people talking in the next room, that was not helpful when I really needed sleep and couldn’t sleep at all
1 nacht verbleven in januari 2024
Reactie van voco St. David's Team op 8 jan 2024
Dear Tyler Thank you for your feedback ,I am happy that you enjoyed your stay , nice hotel Kind Regards FOH Team

6/10 – Redelijk

Mark

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
We booked it to have a one night family stay and use spa facilities - to our disappointment - when we arrived , we were informed that spa is closed , we can’t use it .. not great for the price we paid and not able to use full facilities of the hotel … very poor..
1 nacht verbleven in december 2023
Reactie van voco St. David's Team op 5 jan 2024
Dear Mark Thank you for your feedback ,I am sorry that you were disappointed with your stay with us over the festive period we do operate altered opening and closing times as advertised on our spa website and in the morning , I can ensure that there was no intension to upset you in any way .Kind RegardsFOH Team

6/10 – Redelijk

Charles

2 nachten verbleven in december 2023
Reactie van voco St. David's Team op 7 jan 2024
Dear Charles Thank you for your feedback Kind RegardsFOH Team

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wouldn't rush back
Not a great start to our stay. £24 for 24 hours to park the car I think is extortionate. The room should have been ready at 3pm but it wasn't. However when we got to the room it was very clean, spacious and comfortable. The staff were friendly and helpful. We didn't eat in the hotel so can't comment on the food.
2 nachten verbleven in december 2023
Reactie van voco St. David's Team op 4 jan 2024
Dear Sir/Madam Thank you for your feedback ,The car parks are public use and managed by NCP and Parking Eye directly , I am sorry that your room was not ready on time but happy when you did get in the room enjoyed your stay with us .Kind RegardsFOH Team

2/10 – Ontzettend slecht

Victoria

1 nacht verbleven in december 2023
Reactie van voco St. David's Team op 4 jan 2024
Dear Victoria Thank you for your feedback Kind regardsFOH Team

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just magnificent
Beautiful hotel. Incredible service. My favourite hotel I’ve been too
1 nacht verbleven in december 2023
Reactie van voco St. David's Team op 30 dec 2023
Thank you Mark for your 10 out of 10 rating following your recent stay. We are delighted you had a great time and we hope to welcome you back soon.

2/10 – Ontzettend slecht

Brooke

1 nacht verbleven in december 2023
Reactie van voco St. David's Team op 30 dec 2023
Thank you Brooke for your rating following your stay. We are disappointed that we did not meet you expectations. Please can you help us by providing some details of your experience. We look forward to hearing from you

10/10 – Uitstekend

Erin

1 nacht verbleven in december 2023
Reactie van guest relations team op 19 jan 2024
Dear Erin Thank you for your feedback Kind RegardsFOH Team

10/10 – Uitstekend

Michael

1 nacht verbleven in december 2023
Reactie van voco St. David's Team op 22 dec 2023
Dear Michael ..Thank you for your feedback Kind RegardsFOH Team

10/10 – Uitstekend

James

Reisde met partner
Positief: Voorzieningen
A brilliant bay location, great views and a fantastic hotel. All staff were amazing, the food in the restaurant was excellent. Great for walking or for shopping with a great selection of pubs and restaurants very close by. Thoroughly enjoyed our stay.
3 nachten verbleven in december 2023
Reactie van voco St. David's Team op 22 dec 2023
Dear James Thank you for your feedback I am happy that you enjoyed your stay with us , Brilliant location , views and restaurant .Kind RegardsFOH Team

10/10 – Uitstekend

Alex

Positief: Netheid, voorzieningen
1 nacht verbleven in december 2023
Reactie van voco St. David's Team op 16 dec 2023
Dear AlexThank you for your feedback .Kind RegardsFOH Team

10/10 – Uitstekend

Je

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van voco St. David's Team op 15 dec 2023
Dear JeThank you for your feedback .Kind Regards FOH Team

10/10 – Uitstekend

Miss Caroline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van voco St. David's Team op 15 dec 2023
Dear Caroline Thank you for your feedback .Kind Regards FOH Team

10/10 – Uitstekend

Ian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great quality and super friendly service
Lovely hotel with good food and a very nice spa- but the best thing was the friendly attentive service. Would definitely recommend.
1 nacht verbleven in december 2023
Reactie van voco St. David's Team op 15 dec 2023
Dear IanThank you for your feedback .Kind Regards FOH Team

10/10 – Uitstekend

Cindy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing stay nothing is to much trouble would definitely stay again
3 nachten verbleven in december 2023
Reactie van voco St. David's Team op 15 dec 2023
Dear CindyThank you for your feedback .Kind Regards FOH Team