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Beoordelingen van Delta Hotels by Marriott St. Pierre Country Club

4 out of 5
Delta Hotels by Marriott St. Pierre Country Club
St Pierre Park, Chepstow, Wales

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 449 van 999 beoordelingen" "
Gastenscore: 8 - Goed. 306 van 999 beoordelingen" "
Gastenscore: 6 - Redelijk. 138 van 999 beoordelingen" "
Gastenscore: 4 - Matig. 74 van 999 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 32 van 999 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2018

8/10 – Goed

Cindy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel, prima matras en lekker ontbijt
We hadden een kamer in het hoofdgebouw. Rustig gelegen kamer met uitzicht op de golfbaan. Heerlijke matras. Jammer dat de WiFi alleen in de openbare ruimte gratis is. Op de kamer kost het £ 12,49 per dag. Ontbijtbuffet is heerlijk. Veel keus en ook veel vers fruit. vriendelijk en behulpzaam personeel. Je mag ook gebruik maken van zwembad en jacuzzi.

8/10 – Goed

Cindy

Positief: Netheid, personeel en service
Prima ontbijtbuffet en comfortabel bed
In eerste instantie kregen we een zeer vochtige kamer, waardoor ik veel last had van astma. Kreeg direct andere kamer aan geboden en mocht er van tevoren twee beoordelen. 1 daarvan was prima. Helaas ging slot defect waardoor deur niet op slot kon en iedereen binnenkon. De volgende ochtend direct hersteld. Helaas hadden kinderen bovenburen bad laten overstromen, waardoor wij lekkage in badkamer hadden. Verder hoop kabaal en schopte jongen tegen alle auto's op terrein. Die mensen zijn daarom verplaatst omdat wij al eens verhuisd waren. We werden heel vriendelijk geholpen en excuses werden aangeboden. wij kregen voor alle overlast onze maaltijd van de avond ervoor gecrediteerd en kregen gratis internet op kamer (normaal £ 12,49 per dag).

10/10 – Uitstekend

Aneeshya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice place! Food was great ! Perfect getaway for the weekend
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Guy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, lovely staff and atmosphere
1 nacht verbleven in mei 2024

6/10 – Redelijk

Hasmita

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid
Room was dirty, found nail clippings on the carpet by the bed. Shower very temperamental. No lift for suitcases, wasn’t offered help. Limited vegetarian and vegan options. BUT Great fresh tin water supply and lovely view on ground floor outside.
4 nachten verbleven in april 2024

10/10 – Uitstekend

sue

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were exceptional, they did everything they could to make our stay enjoyable. The gym and swimming pook were great and the spa treatment was excellent too.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Albert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful reception
1 nacht verbleven in april 2024

10/10 – Uitstekend

Ben

1 nacht verbleven in april 2024

10/10 – Uitstekend

Zoe

1 nacht verbleven in april 2024

10/10 – Uitstekend

andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Clint

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing hotel the staff are exceptionally friendly and helpful
1 nacht verbleven in april 2024

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Anthony

1 nacht verbleven in maart 2024

8/10 – Goed

joshua

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love it
1 nacht verbleven in maart 2024
Reactie van Lucy op 9 mrt 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to score us so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 – Uitstekend

Darin

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Lucy op 6 mrt 2024
Dear guest, thank you for rating our hotel so highly. We appreciate your time. We would love to welcome you back for another vacation if your future travels bring you back to Wales.All the best,The Reception Team

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful staff, lovely location
Booked last minute to stay here after a disastrous booking at another hotel. The staff were incredibly helpful and understanding and went that extra mile to help out. Absolutely wonderful stay. Very special thanks especially to Sofia on reception. Wonderful staff and a lovely location
1 nacht verbleven in februari 2024
Reactie van Lucy op 26 feb 2024
Dear guest, thank you for taking the time to write this review and score us so highly. We pride ourselves on excellent hospitality, it is no surprise that the wonderful Sofia went that extra mile. This review will be passed on to the associate mentioned, thank you for praising her. We are glad to hear that you had a wonderful stay! We welcome you back with open arms if your travels ever bring you back around to Wales. Kind Regards,The Reception Team.

10/10 – Uitstekend

RICHARD

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing.
First time at the at Pierre everything was amazing.
1 nacht verbleven in februari 2024
Reactie van Lucy op 26 feb 2024
Dear guest, thank you for taking the time to write this review and score us so highly. We are delighted to hear that you enjoyed your stay. St Pierre is a truly wonderful hotel, we would love to welcome you back for another relaxing get away.Kind Regards,The Reception Team.

10/10 – Uitstekend

Kieran

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Lucy op 26 feb 2024
Dear guest, thank you for taking the time to score us so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future. All the best,The Reception Team

10/10 – Uitstekend

Josephine

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the surrounding, very siren and calming.
1 nacht verbleven in februari 2024
Reactie van Lucy op 26 feb 2024
Dear guest, thank you for taking the time to write this review and score us so highly. We are delighted to hear that you enjoyed your stay and the peaceful surroundings. We would love to welcome you back for another relaxing get away. Kind Regards,The Reception Team.

4/10 – Matig

Hayley

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Not worth it
Terrible night sleep due to pillows being too hard and next door having an argument with people outside at 2am. Food was alright in the restaurant, but when we tried to get some lunch before leaving in the bar, they didn’t have club sandwiches, ham hock or pesto… I don’t really understand how you can’t have a whole club sandwich, when there’s numerous elements to it that would have to be missing, so can only assume it’s pre-packaged? No golf as the course was waterlogged due to rain, which is no fault of the hotels, but a disappointment nonetheless. Definitely wouldn’t come back, it’s really not worth it.
1 nacht verbleven in februari 2024
Reactie van Lucy op 26 feb 2024
Dear guest, thank you for taking the time to write to us your honest views. It is only by receiving constructive feedback that we are able to continually grow as a hotel. We send our sincerest apologies in regards to the comfort of your pillows and your desired food choices being unavailable. We understand how important a good nights rest is, as well as a yummy meal. We are very sorry that we let you down here. We pride ourselves on excellent hospitality, please if you stay again and you are faced with any challenges, i.e. discomfort with the room, please notify a member of our team on reception. We are here 24/7 to help with your needs. We have different pillow options to satisfy different tastes and can make any adjustments necessary for you. We have also recently updated our menus. They now have much more variety and decreased prices. It may have been within the change of menus that a few items were not in stock. We are sorry for this inconvenience. We thank you again for this honest review. If you're ever travelling in Wales again, our castle doors await you. We would love to invite you back to show you just how wonderful St Pierre is.Kindest Regards,The Reception Team

10/10 – Uitstekend

Kyley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful surroundings in relaxing Wales!
Fantastic stay at Delta Hotels, St Pierre, Chepstow! Beautiful surroundings, relaxing pool, lovely food...planning to visit again soon & am saving for a Spa treatment.
1 nacht verbleven in februari 2024
Reactie van Lucy op 26 feb 2024
Dear guest, thank you for taking the time to write us such lovely feedback. We are delighted to hear that your stay was satisfactory and you had a wonderful time using our leisure facilities. We are very happy to welcome you back for another spectacular get away with a relaxing, well-deserved spa treatment. All the best,The Reception Team.

10/10 – Uitstekend

David

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
While corporate they remained flexible. Our golf was rained off and we got a voucher valid for a year. I was also a bit early for check inn. They kindly let me use the gym.
1 nacht verbleven in februari 2024
Reactie van Lucy op 26 feb 2024
Dear guest, thank you for taking the time to write this review and score us so highly. We appreciate your kind feedback. We would love to welcome you back for another future stay. Kind Regards,The Reception Team

2/10 – Ontzettend slecht

Ethan

1 nacht verbleven in februari 2024
Reactie van Lucy op 26 feb 2024
Dear guest, thank you for taking the time to honestly score us. We send our sincerest apologies that your stay wasn't completely satisfactory. We urge you to reach out to us directly to inform us of any problems you faced during your stay, we would love to redeem them with you. We wish you all the best.Kind Regards,The Reception Team.

10/10 – Uitstekend

Dan

1 nacht verbleven in februari 2024
Reactie van Lucy op 26 feb 2024
Dear guest, thank you for taking the time to score us so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future. All the best,The Reception Team

10/10 – Uitstekend

Simon

1 nacht verbleven in februari 2024
Reactie van Lucy op 26 feb 2024
Dear guest, thank you for taking the time to score us so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future. All the best,The Reception Team

10/10 – Uitstekend

Radwa

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will come back for sure
It was lovely
1 nacht verbleven in februari 2024
Reactie van lucy op 14 feb 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and we look forward to seeing you again in the future.

10/10 – Uitstekend

Katie

1 nacht verbleven in februari 2024
Reactie van Lucy op 14 feb 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 – Uitstekend

Stephen

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel for business trip to Chepstow
Very warm and comfortable rooms, which include excelant wifi and office desk wholich makes this hotel an excellent stop on business trips. Access to the well apoimted Gym, and excellent Golf course made this hotel an ideal spot to stay.
3 nachten verbleven in februari 2024
Reactie van Lucy op 8 feb 2024
Dear guest, thank you for this kind feedback. We are very happy to know that you enjoyed your stay. We appreciate your review on our hotel. If you're ever in the local area for business or for pleasure we would love to welcome you back. Kind Regards, The Reception Team

10/10 – Uitstekend

Gordon

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Lucy op 8 feb 2024
Dear guest, thank you for scoring our hotel so highly. We appreciate your feedback. If you ever find yourself in Wales on your future travels, we would love to welcome you back to St Pierre. Kind Regards, The Reception Team

10/10 – Uitstekend

Fulya

1 nacht verbleven in februari 2024
Reactie van Lucy op 25 mrt 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate us so highly. We are delighted to know that you enjoyed your stay and we hope to see you again in the future.Kind Regards,The Front Office Team

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Lucy op 3 feb 2024
Dear guest, thank you for taking the time to score us so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 – Uitstekend

Stephen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Lucy op 3 feb 2024
Dear guest, thank you for taking the time to score us so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely stay. Good facilities, lovely suite and excellent food. Good value Slightly noisy party on the room below for one night but certainly not the hotel’s fault. Slight mix up at check in - we were a party of 3 and the sofa bed wasn’t made up ready, and no spare bedding in the room. One quick call to reception and all was sorted really quickly - we appreciate things occasionally go awry, and it’s how these are dealt with which is the mark of how good a hotel is. The team were brilliant and shows the professionalism of the staff. We will return
2 nachten verbleven in januari 2024
Reactie van Lucy op 29 jan 2024
Dear guest, thank you so much for taking the time to give us your honest feedback. We are so happy to hear that you enjoyed your dining experiences and your time in our leisure facilities. Our staff are very friendly and welcoming, we appreciate that this was recognised during your stay, and we are so pleased to know that you were looked after. We would love to see you again in the future for another well deserved get away.Kind Regards, The Reception Team

8/10 – Goed

Carl

1 nacht verbleven in januari 2024
Reactie van Lucy op 25 mrt 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate us so highly. We are delighted to know that you enjoyed your stay and we hope to see you again in the future.Kind Regards,The Front Office Team

10/10 – Uitstekend

Banu

1 nacht verbleven in januari 2024
Reactie van Lucy op 3 feb 2024
Dear guest, thank you for taking the time to score us so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 – Uitstekend

Joshua

1 nacht verbleven in januari 2024
Reactie van Lucy op 3 feb 2024
Dear guest, thank you for taking the time to score us so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 – Uitstekend

Sharon

2 nachten verbleven in januari 2024
Reactie van Lucy op 17 jan 2024
Dear guest, thank you for taking the time to score our hotel such a wonderful rating. We hope to see you again for another well deserved get away. Kindest Regards, The Reception Team.

8/10 – Goed

Gareth

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Overall it’s a gorgeous hotel. The staff are smiley and friendly yet never intrusive. The food is a good standard but room service is shockingly expensive (£70 for a cheese sandwich, some bread and tomato dip and a chicken roll) and it would be nice if there was a walk in shower instead of over bath showers.
1 nacht verbleven in december 2023
Reactie van Lucy op 17 jan 2024
Dear guest, we thank you for taking the time to write this review. We are delighted to hear your appreciation for our wonderful staff and hotel. I am sorry to hear that our room service did not meet its expectations. All of our room service deliveries have a tray charge applied. I will forward this to our restaurant manager to see if there are any changes to be made. We are always looking for ways to improve, your honesty is valued. We send our kindest regards - The Reception Team

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Lucy op 8 jan 2024
Dear guest, thank you for taking the time to give us your honest rating of our hotel, we really appreciate it. We always take our customers views into consideration to make improvements within our hotel. We would appreciate it if you would reach out to us to go into further detail about what areas impacted your stay negatively. We can forward your feedback to the appropriate departments to allow us to improve in these areas. Kind Regards, The Reception Team.

10/10 – Uitstekend

Uzma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Lucy op 8 jan 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate our hotel so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 – Uitstekend

Rachel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Lucy op 8 jan 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate our hotel o highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 – Uitstekend

rebecca

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Lucy op 8 jan 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate our hotel so highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 – Uitstekend

steven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Lucy op 8 jan 2024
Dear guest, we appreciate your kind feedback. Thank you for taking the time to rate our hotel o highly. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 – Uitstekend

Lloyd

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Decent hotel
Decent stay in comfortable room. Only downside being the somewhat pretentious clientele.
2 nachten verbleven in december 2023
Reactie van Lucy op 27 dec 2023
Dear guest, we appreciate your honest feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and found your room comfortable. We hope to see you again in the future.Kindest Regards, The Reception Team

10/10 – Uitstekend

Pete

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was just a one night stop overfor us.. Very convenient from the motorway. Wwould like to stay again and have a round of golf
1 nacht verbleven in november 2023
Reactie van Lucy op 27 dec 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and was left intrigued by our Golf Courses. We hope to see you again in the future.Kindest Regards,The Reception Team

6/10 – Redelijk

David

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid
The hotel, its facilities, particularly the gym and spa, and the staff are all excellent. Unfortunately it’s let down by the room: foul smelling hallway, room in need of an update, no where to properly hang and dry towels, no mirror in front of the sink for shaving, no toilet lid nor toilet brush, furniture in need of an update, very hot in room, even with radiator off; could only marginally crack one window to let air in, no proper fan in bathroom so it misted up terribly. Lots of tiny, little things, but altogether, considering it is a 4 star, not a 2 star hotel, leave you with one big sour taste in the mouth. On the plus side, the gym and spa area are one of the most substantial I’ve seen at a hotel. If you like golf, you’ll probably love this place with its own course, putting green and driving range. The evening meal was pretty good and the staff were all really nice, helpful and attentive. Couldn’t fault them. They are all hard working and eager to help. Being a mixture of old buildings, the place is a bit of a maze, but this adds to its charm and the staff are on hand to direct you. Breakfast was substantial, but mediocre quality. Pretty standard for most hotels. All in all a good hotel that is let down solely by the rooms.
2 nachten verbleven in november 2023
Reactie van Ellie-Mae op 2 dec 2023
Dear Guest,Thank you for your review, we value our guests feedback and take them very seriously. We are deeply sorry for your experience. We will pass this on to the relevant teams as we are committed to making things right.We hope to welcome you back again and supply you with a better experience!Kind Regards,The Front Desk

10/10 – Uitstekend

andy

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Such a nice place to stay staff are lovely and rooms are nice and clean
2 nachten verbleven in november 2023
Reactie van Lucy op 25 nov 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and appreciated our lovely staff! This review will be forwarded to our amazing housekeeping team to congratulate them. We hope to see you again in the future.Kindest Regards,The Reception Team

10/10 – Uitstekend

Steven

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service and lovely hotel
1 nacht verbleven in november 2023
Reactie van Lucy op 22 nov 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and we hope to see you again in the future.

10/10 – Uitstekend

Chris

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Staff are very friendly & helpful . The bar menu isn't to good but the restaurant menu is better. Would recommend it for a weekend away .
14 nachten verbleven in november 2023
Reactie van Lucy op 20 nov 2023
Dear guest, we appreciate your kind feedback. Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your stay and would recommend our hotel to others. You'll be happy to know we have recently updated our bar menus! We hope to see you again in the future.