On arrival informed that our room was not ready as there was construction underway and would not be ready until the following day. We were moved to a sister hotel, just as nice rooms apparently, and told we could take over our originally booked room anytime the following morning. Well, the room was not of the same standard, it hadnât been finished for the new season. After breakfast we asked to move back to the resort weâd actually booked and paid for, we were picked up and dropped off at reception. It became clear that the reason for our move had nothing to do with renovation and all to do with double booking as we were informed we would have to wait for housekeeping to prepare the room. I was unwell by this time with the onset of Delhi Belly and asked the assistant manager how long this would take, half an hour was the response. An hour and a half later, after a number of visits to ask why we were still sat in reception we eventually moved into our room. The room was fine, the housekeeping and catering staff were great. The reception staff were clueless and the management lied. Iâm hoping the issues were around early season preparations and the fact there was an Indian Religious Cekebration on that weekend, but would not stay there again due to the management dishonesty.
