Vacances de Burgh Castle

The staff were fantastic, so helpful & polite, though over the phone they said i'd be 1st room on 1st floor as i come out of lift as i'm disabled, but i was 18 doors from lift, the window rattled all night so we didn't get any sleep, but the hotel is in a good spot. Lovely & clean, close to sea life & other places

A couple of things, I was in one of the top rooms via the outside staircase (Castle Museum), the wooden decking used for the stairs was very slippery when it rained, the top few steps were loose and were difficult to stay steady when walking down, especially with bags and no free hands to hold onto the hand rail. The shower head needed replacing or at the very least a really good clean. The pillows in the pillow cases were old and dirty, the cases were clean ish. Luckily I when travelling I always take my pillow with me but I didn't even use yours for sitting against in bed to watch the tv. The gym was inaccessible, there was so much rubbish stacked in the room it would've been impossible to use the equipment, it was one of the reasons I booked it but couldn't use the facility.....I have photos of the room.

Very bad quality rooms, bed uncomfortable, floor inclined, dirty and messy on arrival, requested a receipt for the parking and took me 5 reminders and 2 weeks for them to send it to me. Honestly unless there’s nothing else around, DONT pick it, not worth it even thought is a cheap place

Proximity to the train station is quite nice and the staff were very friendly. Unfortunately, I can’t recommend this hotel because the room itself was not well maintained. There was black mould growing in the shower because it wasn’t properly sealed. I also couldn’t find a pillow that was very comfortable. But the most frustrating part was there was an intermittent and very loud rumbling sound in my room that kept me awake almost the entire night. I turned off my AC but that didn’t stop it. The concierge said that normally they’d switch my room, but that night there was a football game in the nearby stadium so they were fully booked. I was offered earplugs, but I’d already tried earplugs and I could still feel the vibrations in my bed; I was also worried that if I wore earplugs I’d sleep through my alarm (the only power outlet where my phone could charge was on the other side of the room) and I had a train to catch the next morning. It’s fair to say that I haven’t ever had a worse sleep in a hotel. The staff were polite and accommodating, but they were limited by substandard facilities. I thank them for their efforts, but I likely won’t be staying here again.