Een binnenzwembad

Beoordelingen van Hilton Garden Inn Buffalo Airport

3 out of 5
Hilton Garden Inn Buffalo Airport
4201 Genesee St, Buffalo, NY

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 635 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 233 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 68 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 25 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 40 van 1001 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel quite convenient as located next to the airport with shuttle service running quite often. Left very early so limited exposure to the hotel but dinner and bar were ok I recommend the hotel for sure
1 nacht verbleven in oktober 2019

8/10 – Goed

Cees

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima
Recht tegen over het vliegveld.
1 nacht verbleven in maart 2019

10/10 – Uitstekend

Welona

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was amazing! Hotel was nice & clean. There was a comfortable smoking area which was nice as most hotels are smoke free properties. We stayed during the total eclipse & they had fun stuff for the kids along with decorations. The airport is right across the street which is nice for convenience. We could see airplanes taking off from our room window but couldn't hear them!
5 nachten verbleven in april 2024

10/10 – Uitstekend

Gaston

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wifi et internet payant devraient être accessibles et gratuits
1 nacht verbleven in mei 2024

10/10 – Uitstekend

gordon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel stay- everyone in service was excellent - room was great - price was elevated very high for weekend
1 nacht verbleven in mei 2024

8/10 – Goed

Michael

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Did not receive double bed room from single king bed room as promised previously days before
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Kathy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are very nice and helpful. Used the restaurant once it was okay, but nothing special And on the expensive side but convenient after i returned my rental car The drivers to and from from the airport was so nice and friendly and helpful The carpets are really dirty in the bedroom and the grab handle in the shower/Bath tub Is located right next to the toilet. So it was really hard to use it to get In&Out. It's poorly placed and I felt it was a safety issue. I have some balance issues Due to nerve damage in my back and leg
5 nachten verbleven in mei 2024

8/10 – Goed

Nicole, Bronx

1 nacht verbleven in april 2024

10/10 – Uitstekend

Ola

Positief: Netheid, voorzieningen
Wings were great!
1 nacht verbleven in februari 2024
Reactie van Sunnie N. op 30 apr 2024
Thank you, Ola, for the great review! We hope to see you again soon!

4/10 – Matig

Bryan

1 nacht verbleven in april 2024

8/10 – Goed

Patricia

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
It was convenient. Didn't like that there weren't 2 glass glasses. Staff very helpful. Could use an update..
1 nacht verbleven in april 2024
Reactie van Sunnie N. op 25 apr 2024
Thank you, Patricia, for taking the time to share your experience. We are excited to share that we will be starting a full renovation later this year!

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service
No charge for our service dog
1 nacht verbleven in april 2024
Reactie van Sunnie N. op 19 apr 2024
Thank you Susan for the 5 out of 5 rating! We hope to see you and your service dog again soon!

10/10 – Uitstekend

Katrina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, quiet, extremely convenient to airport and downtown Buffalo. Very, very nice staff!
2 nachten verbleven in april 2024
Reactie van Sunnie N. op 17 apr 2024
Thank you, Katrina, for taking the time to write a review! We hope to see you again soon!

10/10 – Uitstekend

Karen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
TheyDid an excellent job with the eclipse. It was a lot of fun to stay there
2 nachten verbleven in april 2024
Reactie van Sunnie N. op 12 apr 2024
Thank you, Karen, for the great review! We definitely had a lot fun planning for the Eclipse! I'm glad you had a great experience!

6/10 – Redelijk

Alyssa

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The hotel location was convenient and there was ample parking. The pool area was clean and well maintained. The room was nice, but had dust caked on many places, especially in the bathroom which made us question the thoroughness of the cleaning. Room service was listed but not available. The staff was not hospitable and we felt as though we were bothering them if we needed to interact with them.
2 nachten verbleven in april 2024
Reactie van Sunnie N. op 10 apr 2024
Thank you, Alyssa, for sharing your honest feedback. I am very sorry your interaction with the staff was not great and you found the room to be dusty. I have communicated your concerns to our housekeeping manager and implementing a deep clean schedule. Please feel free to reach out to me directly if you would like to discuss in further detail.

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. Nice staff
3 nachten verbleven in april 2024
Reactie van Sunnie N. op 9 apr 2024
Thank you Margaret for the perfect rating! We hope to welcome you back next time you visit Buffalo!

10/10 – Uitstekend

Terese

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed for the eclipse. Management had put out treats to celebrate which was so lovely. I was worried it was going to be crowded and rowdy but it was wonderful. Very nice to have a pet friendly location to stay. Right across from the airport but we never heard a plane. Furnishings in the room are slightly outdated but clean. Rooms themselves feel so big! Easy 15 min to downtown. Management and staff all had Eclipse shirts and were very friendly. Loved our stay, hope to be back.
2 nachten verbleven in april 2024
Reactie van Sunnie N. op 9 apr 2024
Thank you, Terese, for such and thoughtful review! We had so much fun celebrating the eclipse with our fellow teammates and our guests!

2/10 – Ontzettend slecht

Chris

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Sunnie N. op 10 apr 2024
Chris, I am so sorry to see you rated us a 1 out of 5. Please feel free to reach out to me directly at the hotel if you would like to discuss your experience. We are always looking for ways to improve our service.

8/10 – Goed

Maxime

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was very spacious and clean 👌
1 nacht verbleven in april 2024
Reactie van Sunnie N. op 9 apr 2024
Thank you Maxime for the great review! We hope to see you again soon!

10/10 – Uitstekend

John

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are very professional and responsive to any concerns. The greeted my family and little boys when we arrived and helped them feel welcome and reduce the stress of being in a new place. The staff checked in during our visit. We are very pleased with your stay.
2 nachten verbleven in april 2024
Reactie van Sunnie N. op 9 apr 2024
Thank you John for taking the time to share your experience with us! We are so glad you had a great stay and hope to see you again next time you visit Buffalo!

8/10 – Goed

rebecca

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I do wish there was an employee that would check into the pool area as there are a lot of children that misbehave making it hard for it to be a relaxing environment. Parents also don't always monitor their kids and allow young children in the hot tub by themselves.
1 nacht verbleven in april 2024
Reactie van Sunnie N. op 9 apr 2024
Thank you, Rebecca, for sharing your concern! We will make sure our team is continuously checking in on the pool area for the safety and enjoyment of all of our guests.

10/10 – Uitstekend

Nina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was really friendly and helpful. The room was very clean and even came each day to clean as well (which was a surprise in the post-Covid world). The gym was good as well.
3 nachten verbleven in maart 2024
Reactie van Sunnie N. op 4 apr 2024
Thank you Nina for taking the time to share your experience! We hope to see you again next time you visit Buffalo!

2/10 – Ontzettend slecht

Melissa

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The cook was sick and was coughing on the food. The burger was burnt twice. Could not eat it
1 nacht verbleven in maart 2024
Reactie van Sunnie N. op 5 apr 2024
Thank you, Melissa, for bringing this to our attention. I am very sorry for the experience you had at our restaurant, and I have relayed this to the proper level of management. Please feel free to reach out to me directly at the hotel if you'd like to discuss in more detail.

10/10 – Uitstekend

Thania

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Sunnie N. op 4 apr 2024
Thank you Thania for the 5 out of 5 rating!

10/10 – Uitstekend

Brittnay

2 nachten verbleven in maart 2024
Reactie van Sunnie N. op 22 apr 2024
Thank you Brittany for the perfect Rating. We hope to see you again soon!

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hotel was very clean and the staff are friendly and helpful.
2 nachten verbleven in maart 2024
Reactie van Sunnie N. op 4 apr 2024
Thank you for the 5 out of 5 rating! We hope to see you again soon!

10/10 – Uitstekend

Arwah

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed here Easter weekend to see a hockey game at Keybank Center. The hotel and our room was clean and well maintained. It was not loud considering it's directly across from the airport. We were able to pick the room we wanted on the Hilton app the day before, so we picked the 5th floor at the end of the hallway furthest from the elevator. The lady at the front desk was lovely and our check in was easy and quick. We prepaid for breakfast through Expedia which was a great deal. We were there Easter morning and the staff at the restaurant - Marie (server) and the Polish Chef - were amazing and the food was delicious! The pancakes and potatoes are a must-try! We even got to try special Polish Easter Bread. Thank you for your hospitality! We had dinner at the American Grill the night before and the food was delicious then too - we had the wings, BBQ Chicken Flatbread and Kid's burger (bigger than most Canadian adult burgers) and Kids Grilled Cheese. We used the pool for a bit too before the hockey game and our kids loved it. Overall, I'd definitely recommend staying here.
1 nacht verbleven in maart 2024
Reactie van Sunnie N. op 4 apr 2024
Thank you Arwah for taking the time to share your experience with us! I will share your kind words with the team :) We look forward to seeing you again next time you visit Buffalo.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good
1 nacht verbleven in maart 2024
Reactie van Sunnie N. op 4 apr 2024
Thank you Richard for the 5 out of 5 rating!

6/10 – Redelijk

Shani

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I could park there while away at a conference. DO NOT buy their cocktails at the bar! Weak and gross and overpriced!
Reactie van Sunnie N. op 5 apr 2024
Thank you, Shani, for taking the time to share your experience. I am sorry you were not satisfied with your beverage from the bar. I have communicated this to our food and beverage manager. We hope you will give us another try next time you visit Buffalo.

10/10 – Uitstekend

ryan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Restaurant, bar, and snack shack are nice and convenient. The up sale of WiFi is disappointing but will stay here again.
1 nacht verbleven in maart 2024
Reactie van Sunnie N. op 5 apr 2024
Thank you Ryan for taking the time to rate our hotel. I'm sorry you found the Wi-Fi to be disappointing. Was it not working properly? We look forward to welcoming you back next time you visit Buffalo.

8/10 – Goed

Kim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would stay there again.
1 nacht verbleven in maart 2024
Reactie van Sunnie N. op 5 apr 2024
Thank you, Kim, for rating our hotel. We look forward to seeing you again in the future!

10/10 – Uitstekend

Krystal

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
large room and very clean. staff was wonderful. will be back
1 nacht verbleven in maart 2024
Reactie van Sunnie N. op 7 apr 2024
Thank you Krystal for sharing your experience. We hope to see you again soon.

8/10 – Goed

George, Jamestown

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sunnie N. op 7 apr 2024
Thank you George for taking the time to rate our hotel.

8/10 – Goed

Audrey

1 nacht verbleven in maart 2024
Reactie van Sunnie N. op 7 apr 2024
Thank you Audrey for taking the time to rate our hotel. We hope to see you again next time your travels bring you back to Buffalo!

10/10 – Uitstekend

Ralph

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was close to the airport and shopping. Staff was vary nice
1 nacht verbleven in maart 2024
Reactie van Sunnie N. op 7 apr 2024
Thank you, Ralph, for taking the time to review our hotel. We hope to see you again soon!

10/10 – Uitstekend

Bill

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good
1 nacht verbleven in maart 2024
Reactie van Sunnie N. op 7 apr 2024
Thank you, Bill, for the perfect rating. We hope to see you again soon!

10/10 – Uitstekend

gerald

Positief: Personeel en service, staat van de accommodatie en faciliteiten
everything was fine
2 nachten verbleven in maart 2024
Reactie van Sunnie N. op 7 apr 2024
Thank you, Gerald, for the 5 out of 5 rating!

2/10 – Ontzettend slecht

Chantel

2 nachten verbleven in februari 2024
Reactie van Sunnie N. op 5 apr 2024
Chantel, I am sorry to see you only rated us a 1 out of 5. Please feel free to call me directly at the hotel if you'd like to discuss your experience with us.

10/10 – Uitstekend

Louise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool was a bit cold but once in was ok , told it was 85 but didn’t feel like that
2 nachten verbleven in februari 2024
Reactie van Sunnie N. op 10 apr 2024
Thank you Louise for the 5 out of 5 rating. I am sorry to hear that you found the pool to be cold. We hope you will choose us again next time you visit Buffalo.

8/10 – Goed

Ron

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good exp
1 nacht verbleven in februari 2024
Reactie van Sunnie N. op 10 apr 2024
Thank you Ron for taking the time to rate our hotel. We hope to see you again soon!

10/10 – Uitstekend

Kimberley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Sunnie N. op 10 apr 2024
Thank you, Kimberly, for the perfect rating! We hope to see you again soon.

10/10 – Uitstekend

Sheri

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super Clean Very Happy
2 nachten verbleven in februari 2024
Reactie van Sunnie N. op 10 apr 2024
Thank you Sheri for sharing your experience! We hope to see you again next time your travels bring you back to Buffalo!

10/10 – Uitstekend

Sarah

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Sunnie N. op 10 apr 2024
Thank you, Sarah, for the 10 out of 10 rating! We hope to see you again soon!

10/10 – Uitstekend

Debra, Akron

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in and check out we’re very easy. Room was immaculate and comfortable.
1 nacht verbleven in februari 2024
Reactie van Sunnie N. op 10 apr 2024
Thank you, Debra, for the 5 out of 5 rating

4/10 – Matig

Ahmed, Calgary

Reisde met partner
Positief: Netheid, personeel en service
Booked a night at this hotel and we were given a room on a floor full of kids that kept running and screaming in corridors like no tomorrow. Woke us up several times in the middle of the night. Hotel amenities are pretty dated.
1 nacht verbleven in februari 2024
Reactie van Sunnie N. op 10 apr 2024
Thank you, Ahmed, for taking the time to share your feedback! I am so sorry that your experience was not what you expected from a Hilton Garden Inn. We are excited to share that we are starting a full renovation this year! We hope you will give us another try next time you visit Buffalo!

10/10 – Uitstekend

James

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Sunnie N. op 10 apr 2024
Thank you James for the perfect rating!

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Sunnie N. op 10 apr 2024
Thank you, Margaret, for the 5 out of 5 rating!

4/10 – Matig

Dave

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Sunnie N. op 10 apr 2024
Thank you, Dave, for taking the time to rate our hotel. I am sorry your experience was not as you would have liked. Please feel free to reach out to me directly at the hotel if you would like to discuss your stay in further detail.

10/10 – Uitstekend

George

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
large handicap room. Room should include breakfast
1 nacht verbleven in februari 2024

8/10 – Goed

Martin

Positief: Netheid, personeel en service
3 nachten verbleven in januari 2024
Reactie van Sunnie N. op 1 feb 2024
Thank you for the 4 out of 5 rating Martin! We hope to welcome you back soon!