Vakantie en citytrip naar Buenavista

Mi estadía fue para 7 personas en un principio había comprado con desayuno los 4 días y en ningún momento me dieron los desayunos entonces no consumi ese dinero extra que pagué ellos no quiseron hacerse cargo Además me sacaban un montón de excusas por los desayunos Las habitaciones no les hacen limpieza ni cambian tus toallas en toda la estadía que vas a estar allá te dan las mismas toalla una vez y esas mismas te tienen que durar tu estadía No ponen papel higiénico en el baño tú tienes que comprarlo Un día dejé una ropa afuera de mi habitacion secando y no apareció la robaron roban tu ropa El servicio al cliente por parte del encargado es horrible Y las habitaciones huelen todas las habitaciones tienen un horrible En total la estadía allá fue horrible

Upon arrival we were refused a room despite our confirmed reservation. They tried to move us to a lower quality sister hotel but we did not accept that. According to local people they pull this trick all the time as the underlying company OnVacation manages several properties on the island. Our impression of the location and facilities was positive, but because of the whole situation I cannot give them any credit for that in this review. It turned out that they already knew for a week that they wouldn't give us a room and instead sell all the rooms to a group.

Tourist trap to be avoided at all costs. One of the most expensive places to stay on San Andres and not worth a fraction of the price. Food/Dining area filthy. The food mediocre at best, Grounds in disrepair. The pool extremely overcrowded, very noisy and essentially useless. Place not convenient to ANYTHING. Not walkable. No public transportation. You are stuck here except for $30USD cab rides. NO WIFI On property except IN THE LOBBY … where everyone is trying to use one weak signal. Would never stay here again. I abandoned my room immediately after getting there. The staff was not concerned about my complaints and gave me their corporate website to file a complaint and seek refund. Refund was refused so I lost all my money. That’s how bad it was. I preferred to pay for another place rather than stay at this terrible property.