Starting with the good - the hotel was lovely and the check in process was seemless. There were complementary snacks and drinks in the room and good quality teas and coffees. Due to the lack of reception desk, you could help yourself to provisions from the laundry room if you ran out. If it hadn’t been for our bad experience, I would have given the hotel 10/10.
Our room had bed bugs and I was bitten about 50 times over 2 nights (we saw about 5 in total so not an infestation but enough). We were moved to a new room for our third and final night, and thankfully this room did not have bed bugs.
I can appreciate that getting bed bugs is outside of a hotels control as anyone could bring them in, but trying to deal with all of this through an automated WhatsApp service and email due to there not being a reception desk was painful.
I was offered a 50% discount on one night and managed to get this for the second night too, but the stay should have been refunded in full in my opinion as it ruined my holiday and has caused me days of suffering. I’ve also spent a lot on medicines and will likely have to spend more over the next week as bed bug bites are torturous. And not to mention how I am having to clean everything (inc bags, shoes etc) to ensure I’ve not brought any into my house.
It is a shame this happened as the hotel was lovely but I have to be honest about the bad experience I had. Hopefully the room will be treated and no one else will have to suffer like I am.