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Beoordelingen van Best Western Brigham City Inn & Suites

2.5 out of 5
Best Western Brigham City Inn & Suites
480 Westland Dr, Brigham City, UT

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 440 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 264 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 137 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 99 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 63 van 1003 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Valerie

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Came for Best Western, got Worst Western. Bugs all over the room, not clean, pool is out of order. Would not recommend.
2 nachten verbleven in mei 2024
Reactie van Devon B.- General Manager op 20 mei 2024
Hi Valerie,I am sorry to hear that your stay with us was less than perfect. We will strive to have all the issues listed taken care of as soon as possible. We are already making great strides to correct the pool (just waiting for one more part to be delivered). We recently hired a new pest control operator who is doing wonders for all the little bugs. We hope you would consider giving us a second chance. Thank you for staying with us!

8/10 – Goed

David and Nobuko, Edmonds

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We’re welcomed by a polite staff and freshly-baked cookies. Love the black out screen & sheer curtain that are functional, effective, and esthetic. Traffic noise bothered us a little bit.
1 nacht verbleven in mei 2024
Reactie van Devon B.- General Manager op 14 mei 2024
Hello David and Nobuko,We are happy to hear that you enjoyed your stay with us. We are sorry to hear that the traffic noise caused an issue. We hope to see you again in the future. Thank you for staying with us!

10/10 – Uitstekend

Jeffrey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They provided a really nice breakfast. Nice staff.
2 nachten verbleven in mei 2024
Reactie van Devon B.- General Manager op 5 mei 2024
Hello Jeffrey,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 – Uitstekend

Charles

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
1 nacht verbleven in april 2024
Reactie van Devon B.- General Manager op 5 mei 2024
Hello Charles,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

4/10 – Matig

jay

Reisde met partner
Of course, I booked this place because it had a hot tub and pool.And upon arrival they were both empty and out of order with no recourse due to 3rd party booking. The front desk clerk said that the price was reflective of the pool Being out of order. But she couldn't find it on website. The two free drinks were cans of pop. The grounds hadnt been mowed andweeds growing in all the landscape. The bed was good.
1 nacht verbleven in april 2024
Reactie van Devon B.- General Manager op 30 apr 2024
Hello Jay,We are sorry to hear about the issues that you experienced with your stay. We have been working hard to rectify those issues. Our landscaping has been taken care of. We had a chat with our third parties to see if they could update the pool and spa notice. We hope you will consider giving us another chance to provide amazing service. Thank you for staying with us and we hope to see you again in the future.

6/10 – Redelijk

Cindy

Reisde met partner
Positief: Netheid
Nice for an overnight stopover
1 nacht verbleven in april 2024
Reactie van Devon B.- General Manager op 30 apr 2024
Hello Cindy,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us.

8/10 – Goed

Susan

1 nacht verbleven in april 2024
Reactie van Devon B.- General Manager op 15 mei 2024
Hello Susan, We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

4/10 – Matig

John

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We liked the friendly staff and the breakfast. Landscape was poorly kept. Pool was down. Mattress was needed replaced. Broken tread mill, exercise tv didn't work.
1 nacht verbleven in april 2024
Reactie van Devon B.- General Manager op 24 apr 2024
Hello John,We are sorry to hear that we did not meet expectations during your recent stay with us. We will strive to do better for future visits to the property. We hope you will consider giving us another chance. Thank you for staying with us.

10/10 – Uitstekend

Bruce

1 nacht verbleven in april 2024
Reactie van Devon B.- General Manager op 7 mei 2024
Hello Bruce,Thank you for staying with us. We hope to see you again in the future!

8/10 – Goed

Stacy

4 nachten verbleven in april 2024
Reactie van Devon B.- General Manager op 5 mei 2024
Hello Stacy,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

6/10 – Redelijk

Robert

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was fine, but the pool was out of operation.
1 nacht verbleven in april 2024
Reactie van Devon B.- General Manager op 12 apr 2024
Hello Robert, We are sorry that your stay with us was less than perfect. We will strive to have all areas up and running in time for any future visits. We are just waiting for the new furnace for our pool to be installed. Thank you for staying with us and we hope to see you again in the future.

10/10 – Uitstekend

Lori

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We got the hot tub suite this stay. After traveling all day, the hot tub was great for my back. Staff was kind, property looked good. Breakfast was outs
1 nacht verbleven in april 2024
Reactie van Devon B.- General Manager op 12 apr 2024
Hello Lori,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

8/10 – Goed

Zbigniew

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in april 2024
Reactie van Devon Brown- General Manager op 6 apr 2024
Hello Zbigniew,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

8/10 – Goed

Charles

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
When we checked in we were informed that the elevator to the second floor was out of order. Our booked room was on the second floor! Fortunately the young lady that checked us in was able to reassign us to the first floor. Good job by her all around.
1 nacht verbleven in april 2024
Reactie van Devon Brown- General Manager op 5 apr 2024
Hello Charles, We are happy to hear that our associate was able to make your stay more pleasant. We are hoping to see a technician for the elevator this week. Thank you for staying with us.

10/10 – Uitstekend

Tracy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service from the girl at the front desk!!!!!!
1 nacht verbleven in april 2024
Reactie van Devon Brown- General Manager op 4 apr 2024
Hi Tracy,We are so excited to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 – Uitstekend

Alwx

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Devon Brown- General Manager op 3 apr 2024
Hello,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 – Uitstekend

Ray

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stop for our travels. Pet friendly, nice breakfast.
1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 12 apr 2024
Hello Ray,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

2/10 – Ontzettend slecht

Jennifer

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Pool not working, elevator not working
1 nacht verbleven in maart 2024
Reactie van Devon Brown- General Manager op 1 apr 2024
Hello Jennifer,I know how frustrating it is that our pool and elevator are down currently. I'm just waiting on a technician for each one to be resolved. We hope you will consider giving us a second chance in the future. Thank you for staying with us!

4/10 – Matig

Susan Noel

Reisde met familie
It took three different trips to the front desk to get a key that worked. Breakfast was not made for people who are gluten and lactose intolerant.
1 nacht verbleven in maart 2024
Reactie van Devon Brown- General Manager op 30 mrt 2024
We are sorry to hear that your stay with us was not up to standard. We will look into having more options for our breakfast. We hope you will consider giving us another chance. Thank you for staying with us.

2/10 – Ontzettend slecht

angela

1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 19 apr 2024
Hello Angela,We are sorry to hear that we did not exceed your expectations with your stay. We hope you will consider giving us another chance to do better. Thank you for staying with us.

10/10 – Uitstekend

Phillip, Riverside

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay, comfy and clean! Thank you
1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 29 mrt 2024
Hello Phillip,We are happy to hear that your stay was comfortable and clean! We hope to see you again in the future. Thank you for staying with us!

10/10 – Uitstekend

Jacob

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Voorzieningen
We had a great stay. The pool was down and I thought about going to another hotel but they upgraded our room to a suite so we decided to stay. Breakfast was great and staff was wonderful
3 nachten verbleven in maart 2024
Reactie van Devon B.- General Manager op 28 mrt 2024
Hello Jacob,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 – Uitstekend

Ann, SHOSHONE

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pool was out of order. We stayed here a year ago and it still isn't useable. I know they said they were waiting for a repairman but how busy can they be in winter?
1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 28 mrt 2024
Hello Ann,We are happy to hear that you enjoyed your stay with us. We are sorry to hear about the continuing issues with the pool and spa area. We have had technicians come out and fix one issue only to have another issue arise. We are hoping that the newest fix is the permanent one. We hope to see you again in the future. Thank you for staying with us!

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 14 apr 2024
Hello Margaret,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us.

8/10 – Goed

Mark

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Elevator and pool were both broken, but otherwise large, clean, quiet rooms.
1 nacht verbleven in maart 2024
Reactie van Devon Brown- General Manager op 21 mrt 2024
Hello Mark,We are happy to hear that you enjoyed your stay with us. We are sorry about the pool and elevator issue. We are waiting for technicians to come out and fix both. Hopefully they will be back up for all future visits. Thank you for staying with us!

8/10 – Goed

Monica

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The only problem is that the pool was closed and the elevator was out of service.
1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 21 mrt 2024
Hello Monica,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 – Uitstekend

Azdyn

1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 12 apr 2024
Hello Azdyn,Thank you for staying with us. We hope to see you again in the future.

10/10 – Uitstekend

ben

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed here 2 days in a row, cause I really enjoyed my time the 1st day. The people working there very friendly, no one bothers you. Yeah I just liked the place, VERY and I mean VERY CLEAN. and QUIET
1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 19 mrt 2024
Hi Ben,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

8/10 – Goed

Ramon

1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 12 apr 2024
Hello Ramon,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us.

6/10 – Redelijk

Timothy

Negatief: Voorzieningen
1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 12 apr 2024
Hello Timothy, We are sorry to hear that your stay with us did not exceeded expectations. We hope you will give us a second chance to provide an amazing experience. Thank you for staying with us.

6/10 – Redelijk

Luke

1 nacht verbleven in maart 2024
Reactie van Devon Brown- General Manager op 6 apr 2024
Hello Luke,We are sorry to hear that your stay with us was less than perfect. We will strive to provide exceptional service for all future visits. Thank you for staying with us.

10/10 – Uitstekend

Pearl

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in maart 2024
Reactie van Devon Brown- General Manager op 16 mrt 2024
Hello Pearl, We are happy to hear you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 – Uitstekend

ben

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was clean and nice, and it was especially quiet, last place I stayed, you could hear crazy noise and it was difficult to sleep. The receptionist was super friendly and help me out with anything I needed. I liked the place so much I stayed another night. There was nothing bad about the place that I can think of. Thanks for everything. Ben
1 nacht verbleven in maart 2024
Reactie van Devon Brown- General Manager op 16 mrt 2024
Hello Ben, We are so happy to hear that you enjoyed your stay with us. We are happy that our front desk agent was able to help you with any issues that arose during your stay. We hope to see you again in the future. Thank you for staying with us!

10/10 – Uitstekend

Dave

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 13 mrt 2024
Hello Dave,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you!

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 13 mrt 2024
Hello David,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you!

10/10 – Uitstekend

Curt

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was awesome, everything about it but the expedia experience was awrful, in fact im done with them when i finally got a chance to talj to them i could barely understand them and i know she didnt understand me. My flash sale deal cost $14 more then if i just walked in and got a room and expedia played me off for stupid saying i got a deal and no refunds no points no nothing!!!! No more expedia!!! I do know how to add, pretty simple $14 extra to argue on phone for 30 min is no deal. Imagine how much that $14 will cost u over time 😁😁😁😁
1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 13 mrt 2024
Hello Curt,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you!

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice motel, recently remodeled. The the staff was great. The breakfast was good.
2 nachten verbleven in maart 2024
Reactie van Devon B.- General Manager op 11 mrt 2024
Hello David,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 – Uitstekend

Bonnie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a great find!! Super clean, comfy bed, awesome hot breakfast! Will stay here again! Did I mention. Very reasonable priced👍
1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 11 mrt 2024
Hello Bonnie,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

8/10 – Goed

lori

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bright, cheerful, we were greeted by a friendly face. Rooms were large and clean Would definitely come back here!
1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 11 mrt 2024
Hello Lori,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

6/10 – Redelijk

belen

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 5 mrt 2024
Hello Belen,We are happy to hear that you had a nice stay with us. If you would like to go over what we can improve for future stays please feel free to reach out. Thank you for staying with us!

10/10 – Uitstekend

Ray

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stop for the night on our drive across the country
1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 5 mrt 2024
Hello Ray,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Devon B.- General Manager op 5 mrt 2024
Hello Mary,We are so happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was great for the price. Breakfast was excellent. And for a old biulding its good. Bed was comfortable, rooms big, has everything you need for the night, carpets need to be cleaned soon and pool and hot tub out of order but we didnt need them.
1 nacht verbleven in februari 2024
Reactie van Devon B.- General Manager op 28 feb 2024
Hello Andrew,We are so happy to hear that you enjoyed your stay with us. We are thrilled that the room was enjoyable. We are excited to say that our pool and spa area should be open soon, as we have a technician coming out to take a look. Thank you for staying with us and we hope to see you again in the future.

10/10 – Uitstekend

Karin, Pincher Creek

1 nacht verbleven in februari 2024
Reactie van Devon B.- General Manager op 21 mrt 2024
Hello Karin,We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you for staying with us!

2/10 – Ontzettend slecht

Barbara

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Devon B.- General Manager op 27 feb 2024
Hello Barbara,We are sorry to hear that you did not enjoy your stay with us. If there is anything you would like to go over with me I would love to speak with you. Thank you!

8/10 – Goed

JULIE

Positief: Netheid, personeel en service
The the hot tub was broken and one of the reasons we used your hotel it was unfortunate that we could not use it. Also we had special notes for wheelchair access on main floor and needed later checkout time due to one of the people with us needs. The staff had not read notes ahead of book in. And gave us a room on second floor and called us when we were not out by 11am. Other than that we still had a lovely time. Thanks.
2 nachten verbleven in februari 2024
Reactie van Devon B.- General Manager op 26 feb 2024
Hi Julie,We are sorry to hear that the notes were missed during your stay. We will strive to have all notes read on every reservation in the future. We are happy that you enjoyed your stay with us regardless of the inconvenience. We hope to see you again in the future. Thank you!

10/10 – Uitstekend

Cody

1 nacht verbleven in februari 2024
Reactie van Devon B.- General Manager op 25 feb 2024
We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you!

2/10 – Ontzettend slecht

Kaycee

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Devon B.- General Manager op 25 feb 2024
Hello Kaycee,We are sorry to hear that your stay with us was not up to standard. If you would like to discuss what we could have done better please feel free to let us know. Thank you and we hope you will give us a second chance in the future.

10/10 – Uitstekend

Lucia, Fairview

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good Breakfast options.
1 nacht verbleven in februari 2024
Reactie van Devon B.- General Manager op 25 feb 2024
We are happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Thank you!

10/10 – Uitstekend

Neil

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room large and spotless. Disappointed the hot tub was not working. Pleasant & professional hotel attendant.
1 nacht verbleven in februari 2024
Reactie van Devon B.- General Manager op 23 feb 2024
Hello Neil,We are happy to hear that you enjoyed your stay with us. We are sorry to hear about the issues with the spa, we have an attendant scheduled to come take a look for us this week. We hope it will be up and running for all future visits. We are also happy to hear that our associate made the stay a pleasant experience. We hope to see you again in the future. Thank you!