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Beoordelingen van The Royal Hotel and Merrill Leisure Club

3 out of 5
The Royal Hotel and Merrill Leisure Club
Main Street, Bray, County Wicklow

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 124 van 732 beoordelingen" "
Gastenscore: 8 - Goed. 210 van 732 beoordelingen" "
Gastenscore: 6 - Redelijk. 189 van 732 beoordelingen" "
Gastenscore: 4 - Matig. 131 van 732 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 78 van 732 beoordelingen" "

7,0/10

Netheid

7,2/10

Personeel en service

7,4/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Melvin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed
Goed
4 nachten verbleven in mei 2019
Reactie van Flynn Pinto - Revenue Manager op 20 mei 2019
Dear Melvin, Greetings from The Royal Hotel & Leisure Centre We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. Your praise will be certainly shared with the team and used as recognition for their remarkable dedication towards our guests. We look forward to welcoming you back to our hotel Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Leisure Centre

6/10 – Redelijk

nadine, nl

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Oud duur hotel.
Kamer sanitair perfect, fitness oud. Bar duur. Overnachting duur. Loopafstand van de zee. We hadden de pech dat er n waterlekkage was en wij 2 keer wakker gemaakt zijn ondat ze onze kamer wilde checken. Zeer vervelend we hebben na de 2de keer zo goed als niet meer geslapen. S'ochtends kon er met veel moeite sorry vanaf. Dat we slecht geslapen hadden vonden ze maar raar. Erg jammer. Tuurlijk kan zoiets gebeuren. Maar kom dan op zn minst even fatsoenlijk je excuses aandieden.
1 nacht verbleven in augustus 2018

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Prima hotel. Strand en station op loopafstand.
Wat oudermaar prima hotel. Aardig en behulpzaam personeel. Bus stopt voor de deur. Het strand ca. 8 minuten lopen. Ligt achter het trein station. Supermarkt op de hoek van de straat. Mooie omgeving.
3 nachten verbleven in mei 2018

4/10 – Matig

Ingmar, Leek

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No good...:-(
Definitely no value for money

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Gaat wel, gelegen in het centrum en kustlijn
Gedateerd hotel, kamers zijn schoon met prima kwaliteit bedden. Badkamer is oud en helaas hadden wij de pech 2 dagen geen koud water voorziening om te douchen en gebruik te maken van het toilet doordat er een storing was in het verouderd watersysteem .... die niet opgelost kon worden.De laatste dag kregen wij een nieuwe kamer toegewezen met koud en warmwater. Een kleine financiële compensatie gekregen voor het ongemak. Personeel is top , vriendelijk en zeer behulpzaam!

4/10 – Matig

Jeroen, West-Vlaanderen

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Waar zijn de glorietijden gebleven?
Het is waarschijnlijk het grootste hotel in Bray & in de lobby hangen foto's uit betere tijden met hoogwaardigheidsbekleders die er ook op bezoek kwamen. En daar eindigt de lofzang! Onverzorgde kamers en publieke ruimten, groen & troebel water in het zwembad, ongelofelijk onvriendelijke ontvangst, parkeerwachter met hoogheidswaanzin, geen afzuiging op de badkamer en onmogelijk deur open te laten staan (er hangt waarschuwing boven toilet dat indien men badkamerdeur toch open laat staan, het brandalarm afgaat door de vochtige lucht!), muffe gangen, schrik aanjagende lift, een dikke warme lucht in de kamer die onmogelijk te ventileren is, ontbijtpersoneel loopt elke ochtend met een kwaad gezicht rond,.. Geen aanrader!

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Vergane glorie
Op de website ziet het hotel er prachtig uit, in werkelijkheid blijkt het vergane glorie te zijn

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

2/10 – Ontzettend slecht

Elizabeth

1 nacht verbleven in maart 2022

8/10 – Goed

noreen

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Positive and negative
Location is great. I’ve never been asked for photo ID at check-in before…I found it odd …Room and downstairs were lovely, comfortable. There were insects coming out from under the bath. The carpet in hallway needs an upgrade, there were drips coming from the ceiling. I paid the €5 overnight car park fee and went off on a hike with my kids. Half way round Bray Head I thought of renewing the car park ticket , but nothing I could do. When we got back to hotel at 5pm, car was clamped. €125 had to be paid for release fee😠 I feel this is unreasonable as we were staying the 2 nights.
2 nachten verbleven in februari 2022

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at the Royal Hotel are so helpful, understanding, kind. The breakfast staff couldn’t do enough for you very friendly.
2 nachten verbleven in november 2021
Reactie van Flynn Pinto - Revenue & Reservations Manager op 22 nov 2021
Dear James, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 – Matig

Declan

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2021
Reactie van Flynn Pinto - Revenue & Reservations Manager op 22 nov 2021
Dear Declan, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 – Matig

Chris

Negatief: Staat van de accommodatie en faciliteiten
Don’t bother
Very expensive for the quality of a very old & run-down building. Then to pay extra for parking is poor. Very tired hotel & staff generally grumpy
1 nacht verbleven in september 2021

8/10 – Goed

Rosie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2021

10/10 – Uitstekend

ALAN

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great weekend
We had a lovely weekend and really look forward to coming back.
2 nachten verbleven in augustus 2021

8/10 – Goed

Sharon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel staff were excellent, couldn’t be more helpful. Hotel was spotless. The only complaint I have is the restaurant, not enough choices on menu, we were left over an hour before food was served and requested drinks while my daughter was having dersert and did not get them. Menu needs to be updated for evening meals.
3 nachten verbleven in augustus 2021

8/10 – Goed

Stephen

Reisde met een groep
Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2021
Reactie van Flynn Pinto - Revenue & Reservations Manager op 3 sep 2021
Dear Stephen, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 – Goed

Joanne

Reisde met familie
Positief: Personeel en service
5 nachten verbleven in augustus 2021
Reactie van Flynn Pinto - Revenue & Reservations Manager op 3 sep 2021
Dear Joanne, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Wouldn’t stay again
The toilet in our room was blocked. The rooms were very dated. The shower/bath was very high and slippy. Staff were rude too
1 nacht verbleven in augustus 2021
Reactie van Flynn Pinto - Revenue & Reservations Manager op 3 sep 2021
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
bar food was excellent
3 nachten verbleven in juli 2021
Reactie van Flynn Pinto - Revenue & Reservations Manager op 7 aug 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
food was excellent and staff were all very helpful and friendly.
4 nachten verbleven in juli 2021
Reactie van Flynn Pinto - Revenue & Reservations Manager op 7 aug 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Merrill Leisure Club

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Management should focus on costumer service it needs lot of improvement!! Despite the place needs a good refurbishment at least the service could be better . Holding deposits incase any damages happens in the room it’s something never seen in hospitality even in b&b !
1 nacht verbleven in juli 2021
Reactie van Flynn Pinto - Revenue & Reservations Manager op 7 aug 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. With regards to the security deposit, the terms and conditions are clearly outlined in the fine print on the booking confirmation you received when you made the reservation. The refundable deposit is taken for any incidental charges (room service, food order etc) while your stay with us. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
H
2 nachten verbleven in juni 2021
Reactie van Flynn Pinto - Revenue & Reservations Manager op 2 jul 2021
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 – Matig

Owen mckenna

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2021
Reactie van Flynn Pinto - Revenue & Reservations Manager op 28 jun 2021
Dear Owen, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 – Goed

Rita

Reisde met een groep
Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2021
Reactie van Flynn Pinto - Revenue & Reservations Manager op 28 jun 2021
Dear Rita, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

10/10 – Uitstekend

Davina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2021
Reactie van Flynn Pinto - Revenue & Reservations Manager op 22 jun 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 – Matig

Stephen

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Poor service dated & dirty.
Poor service in this hotel. On check in we asked for an ice bucket & 2 wine glasses (didn’t think this was a big request). We were told to go to the bar & get it ourselves by reception. We had bags with us as you would expect while checking in & wouldn’t have been able to carry it. They also don’t tell you at check in that the car park for the hotel is not theirs & you need to pay and display to park there. It is explained in an information leaflet they give you with the envelope with your room keys but let’s face it who reads that stuff. This is vital information that would be a nice courtesy to be told about on checking in. Rooms are dated & full of cobwebs. Looked as if the room hadn’t been cleaned since before Covid restrictions. Shower is atrocious. Takes about 10 minutes running before any hot water comes out at all and it sounds like a banshee has been set on fire too. Not only do you have to endure the banshee screeching shower and wait 10 minutes before it’s hot you then have to endure 5 seconds of excruciating hot water followed by 5 seconds of ice cold water on repeat the whole time after that no matter what setting you turn the dial to. If you want comfort, cleanliness & any sort of good customer service is avoid this hotel. Don’t like giving bad reviews but this place deserves nothing better unfortunately.
1 nacht verbleven in juni 2021
Reactie van The Royal Hotel & Leisure Centre op 14 jun 2021
Dear Stephen, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 – Matig

Adrian

Negatief: Netheid, staat van de accommodatie en faciliteiten
DIRTY AND POOR.
Started off not knowing where to go as the sign postage were directing us into the leisure centre rather than the main reception. We checked in, and were then unexpectedly notified that we must hand up a 50 euro deposit. Once on arrival we sat our bags down. We had no kettle, and We had no hair dryer, which in the brochure stated we'd have one in the bathroom. As we sat on the bed we felt a bit of dust falling on our laps. So myself and my girlfriend began to check the room. On our way around the room we found a bug crawling around and thick dust and dirt lying on our mirror and bed rest. I found this appalling especially since I am an asthmatic and have been coughing ever since I left this so called hotel. We left Our door hanger on so we could have our room serviced. Only our bins were replaced. We had to book to go to the swimming pool due to social distancing. One we arrived at the swimming pool there were more than people in the pool jumping around. I was very disappointed with my stay in this hotel. I enjoyed my stay in bray but would have preferred to stay in a different hotel. THIS HOTEL SHOULD NOT RECEIVE 3 STARS.
2 nachten verbleven in juni 2021

4/10 – Matig

Ryan

Negatief: Netheid, personeel en service en comfort kamer
Dislike very Much
1 nacht verbleven in juni 2021
Reactie van Flynn Pinto -Revenue & Reservations Manager op 7 jun 2021
Dear Ryan, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 – Goed

Deborah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 18 sep 2020
Dear Deborah, Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Wonderful staff and good food. The rooms were clean but the hotel was a bit tired.
2 nachten verbleven in augustus 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 1 sep 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 – Goed

Sandra

2 nachten verbleven in augustus 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 10 sep 2020
Dear Ms. Sandra, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards

6/10 – Redelijk

Shauna

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, comfort kamer
ixed experience
Chelsea in reception was great. Heat in room unbearable so got us a room change but unfortunately no WiFi on move. Bar is lovely and so is the food but service is disorganised chaos. Not enough staff, waiting long time for drinks, orders mixed up. Breakfast good too. 😀
3 nachten verbleven in augustus 2020
Reactie van The Management op 24 aug 2020
Dear Shauna, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The pictures on the booking looked better then in reality. The hotel is old and in need of a good renovation or even a good deep clean. Walls are paper thin.
2 nachten verbleven in augustus 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 11 aug 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards

8/10 – Goed

Julian

Zakenreiziger
Positief: Netheid, personeel en service
Hotel pub ist echt supper ein Besuch wert. Insgesamt war der Aufenthalt gut. Zimmer war gut. Hotel insgesamt etwas abgewirtschaftet. Es hat ein Bad ich hab dieses aber nicht besucht. Die Stadt lohnt sich nicht anzusehen am besten besucht man den Strand dort ist es echt schön.
2 nachten verbleven in juli 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 4 aug 2020
Dear Ms. Julian, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 – Redelijk

Sarah

Reisde met familie
Positief: Netheid
1 nacht verbleven in augustus 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 4 aug 2020
Dear Ms. Sarah, Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 – Redelijk

mary

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Stayed for one night. Good location . Hotel clean and friendly staff. Food wasn’t great. Has dinner that night lovely starter but main course wasn’t nice. Breakfast wasn’t great. Having to be served at the table is very understandable but the portions were very small. Had to keep asking for everything we wanted. When we asked for more toast after one slice each we were given another half slice each. I left feeling hungry which never happens after a hotel breakfast.
1 nacht verbleven in juli 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 22 jul 2020
Dear Ms. Mary, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2020

10/10 – Uitstekend

Amela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 4 mrt 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 28 feb 2020
Dear John, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 – Goed

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8
just nice llittle break
1 nacht verbleven in februari 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 17 feb 2020
Dear Mr. Michael, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Poor experience with late check in and wrong room
Rang in advance to inform of late check in. So far, so good. Arrived after midnight, and night porter rude. Had to take long way out to carpark to pay for parking at nearly 1am as staff wouldn't open door to let me out at carpark end. Had to get change for parking which was thrown onto the counter. Had booked a double room but was given a, twin room. No please, thank you or any pleasantries during check in or any of the interactions. Staff the next morning were fine and breakfast was decent.
1 nacht verbleven in januari 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 31 jan 2020
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 31 jan 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Poor service for coeliacs
1 nacht verbleven in januari 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 28 feb 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We haven take note of your feedback for more coeliacs options. Thank You & Regards The Royal Hotel & Leisure Centre

2/10 – Ontzettend slecht

Mario

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
You have to pay for the parking. Heating was not working. They ask you for a deposit, photo ID and your home address although the accommodation was paid in advance. The table in the room was wobbly etc. The room numbers go as 521, 523, 524, and then 522. It took me 20 minutes to find the room
1 nacht verbleven in januari 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 22 jan 2020
Dear Mario, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. The hotel does not have its own parking area however parking is available at the Dargle Car Park which is located at the rear of the hotel and is owned and managed by a 3rd party company. Securing a refundable depsoit and an ID is as per hotel policy. Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Leisure Centre

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid
2 nachten verbleven in januari 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 21 jan 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 – Goed

Dana

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 13 jan 2020
Dear Dana, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 – Redelijk

Daniel

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Grand seaside hotel past its prime
This was a hard review to write. Definitely not the perfect hotel but the staff were on the whole very helpful. We arrived at 5.25pm and the kids were excited to get into the pool after a long drive. Only to discover that the pool times are 10.00 am to 5.30pm. So completely pointless for anyone planning to do things during the day but might want a swim early or later. The pool was the main reason for choosing this hotel so I was very frustrated. Our room was fine but when I looked at the bathroom it was really awful. Mould growing everywhere, door frame falling apart. I went to reception and they moved us straight away but we should not have had to ask. The location is good for the train, about 5 minutes walk away, then straight into Dublin. The bar was large, but not at all busy (first weekend after New Year), the restaurant didn't seem to be open. Parking was fine but it is €5 a day extra, the machine only takes coins and you can't pay the hotel daily rate by the app.
2 nachten verbleven in januari 2020
Reactie van Flynn Pinto - Revenue & Reservations Manager op 13 jan 2020
Dear Daniel, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. My sincere apologies in regards to the inconveniences that have been encountered during your stay. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 – Redelijk

Chloe

Reisde met familie
Positief: Comfort kamer
1 nacht verbleven in december 2019
Reactie van Flynn Pinto - Revenue & Reservations Manager op 30 dec 2019
Dear Chloe, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 – Matig

Agnieszka

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019
Reactie van Flynn Pinto - Revenue & Reservations Manager op 22 jan 2020
Dear Agnieszka, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre