2/10
I recently had the most unfortunate experience of staying at this property, and I cannot emphasize enough how disappointing and regrettable the entire stay was. I feel compelled to share my dreadful experience.
From the moment we checked in, it was evident that the owners prioritized profit over the comfort and satisfaction of their guests. Despite communicating in advance that we would be accompanied by two dogs and agreeing to an extra $$ for them, the ownerâs greed became apparent during the payment process. All additional expenses were supposed to be included, but on the day of check-in, we received a call from the owner stating that an extra $$ for the dogs was not covered. This was in direct contradiction to our previous agreement. To make matters worse, during the interaction, the owner was unwilling to adjust the extra charge from the security deposit we had to give other than what VRBO takes.
The real kicker came when we were denied our security deposit. After keeping us waiting for an unreasonable 20 days, we were shocked to receive an explanation that he had given us the property at a discount and, as a result, refused to refund the security deposit. This is not just unacceptable, but completely unethical. It left us with so much frustration knowing that they were more concerned with extracting every last buck from us than with offering a fair and transparent service.
Jagjeet S.
Séjour de 2 nuits en décembre 2023