Een buitenzwembad, open van 06.00 uur tot 22.00 uur, en ligstoelen

Beoordelingen van Hyatt Place Boca Raton/Downtown

3.5 out of 5
Hyatt Place Boca Raton/Downtown
100 E Palmetto Park Road, Boca Raton, FL

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 552 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 248 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 49 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 49 van 1001 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Ricardo Carlo

Reisde met partner
Location is very convenient downtown Boca. Easy parking and access from garage into hotel if you have the roomkey. Breakfast included, its not exceptional but it is good enough if you stay longer. Staff is friendly but there could be some improvements since some staffmembers are slow. Bathrooms should be renovated, they are 7 years old and need renovation. Housekeeping is not good enough, they forget cleaning our room a few times (4) during our stay. We complained but the issue was not solved and you get really upset when returning to your room at 4.30 am and they didn’t take care of your room. The rooms are spacious and silent. No noise from neighbours or elevators. Poolarea needs some extra attention like umbrella ‘s and music and fridge with drinks to take as selfservice. We would stay again.
15 nachten verbleven in september 2023
Reactie van Carolina - Front Office Supervisor op 26 sep 2023
Dear Guest,Thank you so much for sharing the feedback related to this last experience at our property.We do apologize for any inconvenience during your stay and will share this with the team as a teachable moment. We do hope to accommodate you for your future stays.

10/10 – Uitstekend

Frank D

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pleasantly surprised by my stay ! Will be back!
5 nachten verbleven in mei 2024

6/10 – Redelijk

Deborah

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
A lot of things went wrong on our trip. Staff was very nice about it
7 nachten verbleven in mei 2024
Reactie van Carolina - Front Office Supervisor op 20 mei 2024
I'm sorry to hear about the mishaps during your trip, but I'm happy to hear that the staff handled everything so kindly. If you decide to return to our hotel please reach out to us as we want to make sure your next stay is exceptional.

10/10 – Uitstekend

Laurie

Positief: Netheid, personeel en service
5 nachten verbleven in april 2024
Reactie van Amy Butkiewicz, Front Office Manager op 7 mei 2024
Thank you for taking the time to rate your recent stay with us. We truly appreciate your positive feedback and are thrilled to hear that you enjoyed your stay. We hope to welcome you back soon.

10/10 – Uitstekend

Eronim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice and clean.
1 nacht verbleven in mei 2024
Reactie van Amy Butkiewicz, Front Office Manager op 7 mei 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay and found our hotel to be very nice and clean. We hope to have the pleasure of welcoming you back again soon!

10/10 – Uitstekend

Liliana, Papantla De Olarte

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente
3 nachten verbleven in april 2024
Reactie van Amy Butkiewicz, Front Office Manager op 2 mei 2024
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great stay with us! We look forward to welcoming you back for another fantastic stay in the future!

10/10 – Uitstekend

IRVING

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good central location in Boca Raton
1 nacht verbleven in april 2024
Reactie van Amy Butkiewicz, Front Office Manager op 2 mei 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed our hotel's central location in Boca Raton. We hope to welcome you back for another enjoyable stay in the future!

10/10 – Uitstekend

Carlos, Plantation

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in april 2024
Reactie van Amy Butkiewicz, Front Office Manager op 27 apr 2024
Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed our hotel's location! We hope to welcome you back for another fantastic stay in the future.

4/10 – Matig

Lynn

Reisde met familie
Positief: Personeel en service
The property is not as pictured. It is outdated, and the chemical perfume smell is incredibly overwhelming. The staff was wonderful but the hotel is not.
2 nachten verbleven in april 2024
Reactie van Carolina - Front Office Supervisor op 9 apr 2024
Thank you for sharing your experience. Your feedback will be duly noted and addressed to ensure better experiences for future guests.

8/10 – Goed

Ronnie

1 nacht verbleven in maart 2024
Reactie van Carolina - Front Office Supervisor op 20 apr 2024
Thank you for leaving a review. We hope to welcome you again.

10/10 – Uitstekend

Dalira

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Carolina - Front Office Supervisor op 1 apr 2024
Thank you! We're thrilled you enjoyed your stay.

8/10 – Goed

Indira

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in maart 2024
Reactie van Carolina - Front Office Supervisor op 1 apr 2024
Thank you! We're thrilled you enjoyed your stay.

8/10 – Goed

DeAndre

Positief: Netheid, staat van de accommodatie en faciliteiten
This is the perfect area!
1 nacht verbleven in maart 2024
Reactie van Carolina - Front Office Supervisor op 1 apr 2024
Thank you! We're thrilled you enjoyed your stay.

10/10 – Uitstekend

Louise

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I loved the pool. Breakfast was nice and the location was convenient.
3 nachten verbleven in maart 2024
Reactie van Carolina - Front Office Supervisor op 1 apr 2024
Thank you! We're thrilled you enjoyed your stay.

8/10 – Goed

Nancy

1 nacht verbleven in maart 2024
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast was a nice buffet with roomy seating area
1 nacht verbleven in februari 2024
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

6/10 – Redelijk

Kevin

Positief: Personeel en service
Overall a bit of a disappointment. Having stayed a multiple Hyatt hotels over the years, we expected better or $400 per night. Nothing that made the room inhabitable but missing trim, frayed carpet, a bathroom door that barely slide on the track, peeling paint in the bathroom - just not the quality we are used to seeing at Hyatt. The pool, breakfast, and overall service was good though.
1 nacht verbleven in februari 2024
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
We apologize for falling short of your expectations during your stay. Your feedback is valuable, and we will address the issues you mentioned to ensure a better experience in the future. We're glad to hear that you found our pool, breakfast, and service to be satisfactory.

6/10 – Redelijk

Jeffrey

Reisde met familie
We had an upgraded high floor room King bed that was directly across the hallway from an open door room with an ice machine that was as loud as a freight train all night long our first night. Additionally the room had a musty smell, and the couch had a number of stains on it. We changed rooms the next morning, but they didn’t have an equivalent room ( switched to lower floor with 2 queens instead of king). Breakfast was included, but was very mediocre and difficult to find a table to sit at. Location was good.
3 nachten verbleven in februari 2024
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we'll work to address these issues promptly. Thank you for highlighting our convenient location.

6/10 – Redelijk

mitchell

4 nachten verbleven in februari 2024
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

6/10 – Redelijk

Alexander

Zakenreiziger, Reisde met familie
Negatief: Voorzieningen
There's no security safe in the room There's no amenities. And no minibar.
5 nachten verbleven in februari 2024
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
We appreciate your feedback regarding the amenities in your room. Our goal is to ensure that our guests have a comfortable and enjoyable stay, and we regret if we fell short of meeting your expectations in this regard.While we understand the importance of amenities like security safes, minibars, and additional amenities, we apologize if their absence impacted your stay negatively. We continuously evaluate and update our offerings to better serve our guests, and your feedback will certainly be taken into consideration as we strive to improve.

10/10 – Uitstekend

Joseph

3 nachten verbleven in februari 2024
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 – Uitstekend

Nancy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

6/10 – Redelijk

Vivian

Negatief: Voorzieningen
The hype about the Hyatt is not true at all. I went to hotels in Egypt that outdid the Hyatt in service, cleanliness and breakfast! 1. no transportation available 2. the breakfast is embarrassing- the items combined are worth $5 and I paid a ridiculously high amount for an ordinary room. 3. The guy across the hall had a yelping small dog 4. Overpriced and underserved. 5. Never again will I go to another Hyatt
2 nachten verbleven in januari 2024
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

10/10 – Uitstekend

Sherry

Positief: Staat van de accommodatie en faciliteiten
Easy place to stay
2 nachten verbleven in januari 2024
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 – Uitstekend

Emilia

10 nachten verbleven in januari 2024
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 – Uitstekend

Linda C

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
friendly, helpful staff
4 nachten verbleven in januari 2024
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

10/10 – Uitstekend

David

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

6/10 – Redelijk

Brittany

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

10/10 – Uitstekend

Lisandra

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed for a wedding and it was really nice no complaints. The bathroom does need an update.
2 nachten verbleven in december 2023
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
Dear Guest, Thank you for taking the time to leave a review. We will make sure to share this with the team and we hope to accommodate you for future stays.

4/10 – Matig

Joseph, Alexandria

Zakenreiziger
2 nachten verbleven in januari 2024
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

6/10 – Redelijk

Lance

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Mixed bag, some good, but some poor maintenance
Cons: dated hotel, average condition, some room amenities poorly maintained, such as broken hinge on furniture, very weak water pressure in bathroom sink. Pros: good location, convenient in building parking ($23.50 per night), generous breakfast, upbeat staff.
4 nachten verbleven in januari 2024
Reactie van Amy Butkiewicz, Front Office Manager op 17 jan 2024
Thank you for taking the time to share your feedback with us. We appreciate your valuable insights into your recent stay at our hotel. Your compliments are truly appreciated and we apologize for any inconvenience you may have encountered. Please be assured that we take your feedback seriously, and we will address these maintenance concerns to enhance the overall guest experience. Thank you once again for choosing Hyatt Place Boca Raton and we look forward to the chance of serving you better in your future visits.

8/10 – Goed

Dawar

3 nachten verbleven in januari 2024
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for taking the time to leave a review.Your feedback will be shared with the team. We hope to accommodate you for future stays.

6/10 – Redelijk

Oleg

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
7 nachten verbleven in december 2023
Reactie van Amy Butkiewicz, Front Office Manager op 17 jan 2024
Thank you for taking the time to share your feedback with us. We value your input and look forward to the opportunity to better serve you in the future.

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2023
Reactie van Amy Butkiewicz, Front Office Manager op 17 jan 2024
Thank you for taking the time to share your feedback with us. We value your input and look forward to the opportunity to welcome you back in the future.

8/10 – Goed

Lisa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room size was great. Didn’t get enough soap or any shampoo or water until we asked for it. There was no safe in the room which is unacceptable at a property in this price range. Breakfast was plentiful &, although some of it was unpalatable, there was enough decent stuff to fill us up. Bathrooms need magnifying mirrors. Staff was very nice.
2 nachten verbleven in december 2023
Reactie van Amy Butkiewicz, Front Office Manager op 17 jan 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our room size and plentiful breakfast. We apologize for any inconvenience regarding the amenities, and we have taken note of your suggestions for improvement. Your comments are invaluable as we continuously strive to enhance our guests' experience. We hope to welcome you back soon and provide an even more enjoyable stay.

10/10 – Uitstekend

Yesenia

1 nacht verbleven in december 2023
Reactie van Amy Butkiewicz, Front Office Manager op 17 jan 2024
Thank you for taking the time to share your feedback with us. We value your input and look forward to the opportunity to welcome you back in the future.

10/10 – Uitstekend

Maria

1 nacht verbleven in december 2023
Reactie van Amy Butkiewicz, Front Office Manager op 17 jan 2024
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your recent stay. Your review is greatly appreciated. We value your input and look forward to welcoming you back for another fantastic stay.

10/10 – Uitstekend

Celina

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome hotel. Beautiful area. Beyond beyond good service. Clean. Friendly Awesome breakfast every morning. Wonderful stay.
6 nachten verbleven in december 2023
Reactie van Amy Butkiewicz, Front Office Manager op 17 jan 2024
Thank you for taking the time to share your wonderful feedback! We are thrilled to hear that you had an awesome stay at our hotel and enjoyed the beautiful area. It's truly heartening to know that our service went beyond your expectations, and we appreciate your kind words about the cleanliness and friendliness of our hotel. We hope to have the pleasure of welcoming you back.

10/10 – Uitstekend

Jon

1 nacht verbleven in december 2023
Reactie van Amy Butkiewicz, Front Office Manager op 17 jan 2024
Thank you for taking the time to share your feedback with us. We value your input and look forward to the opportunity to welcome you back in the future.

6/10 – Redelijk

Mark

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Don’t forget anything in your room! Staff refuses to call you back and they won’t find what you left on desk especially if it’s made by Apple
Reactie van Carolina - Front Office Supervisor op 17 mrt 2024
We sincerely apologize for any inconvenience you experienced regarding your lost item. Our team takes guest concerns seriously, and we regret falling short of your expectations in this instance. Please know that we always strive to address any issues promptly and efficiently. Please feel free to reach out to us directly with any additional information or concerns. Your satisfaction is important to us, and we are committed to making things right.

2/10 – Ontzettend slecht

Erin

1 nacht verbleven in november 2023
Reactie van Carolina - Front Office Supervisor op 21 nov 2023
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was very clean and staff were extremely helpful and courteous.
3 nachten verbleven in november 2023
Reactie van Carolina - Front Office Supervisor op 13 nov 2023
Thank you for the kind review. We are glad to hear you enjoyed your stay. We hope to accommodate you for your future stays in Boca Raton.

10/10 – Uitstekend

Catherine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Breakfast staff were very efficient and super friendly. Desk staff were also. Everything was excellent except the bathroom door would not latch or stay shut
5 nachten verbleven in november 2023
Reactie van Carolina - Front Office Supervisor op 9 nov 2023
Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay. We do apologize about the bathroom door and we will make sure to share this with the team. We hope to accommodate you for future stays.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2023
Reactie van Carolina - Front Office Supervisor op 22 okt 2023
Thank you for leaving a review. We hope to accommodate you for future stays!

2/10 – Ontzettend slecht

Alexander

3 nachten verbleven in oktober 2023
Reactie van Carolina - Front Office Supervisor op 7 nov 2023
Dear Guest,Thank you for choosing our hotel as your accommodation.We’re very sorry to hear that you didn’t have a full enjoyable experience at our hotel.We will make sure to share this with our team as a learning experience.Please reach out to us if you decide to stay with us again as we will make sure to make your stay enjoyable.

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Carolina - Front Office Supervisor op 12 okt 2023
Thank you so much for the kind review. We are happy to hear you enjoyed your stay. We hope to accommodate you for future stays!

10/10 – Uitstekend

Chad

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in september 2023
Reactie van Carolina - Front Office Supervisor op 9 okt 2023
Thank you for taking the time to leave a review. We hope to welcome you again in Boca Raton!

10/10 – Uitstekend

Lori

Reisde met familie
Perfect location! Can walk to everything including the beach!
2 nachten verbleven in oktober 2023
Reactie van Carolina - Front Office Supervisor op 9 okt 2023
Thank you for taking the time to leave a review. We hope to welcome you again in Boca Raton!

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in oktober 2023
Reactie van Carolina - Front Office Supervisor op 8 okt 2023
Thank you for taking the time to leave a review. We hope to welcome you again in Boca Raton!

4/10 – Matig

MAYTE, West Palm Beach

Reisde met familie
Our stay at this hotel was not as expected. Since this is a Hyatt hotel our expectations were a lot higher. The room was small, and the bed was really uncomfortable. Our view out the window was of the city but before we even could look at it, we had to try and overlook a black dirty roof. My mother got back pain from laying on that uncomfortable bed, so we had to cut our stay short. The carpet didn't look very clean and there was a big stain on the couch, and it looked like a child scribbled on one of the walls. The bathroom sink would leak from the behind the faucet and the top of the vanity would get wet constantly. The towels were like sandpaper and of horrible quality, as were the toiletries. Speaking of which we had to ask for more because we were only provided with a small amount. Even the toilet paper was horrible!! When we tried to use the pool, it had been raining for the past few days and the water from the pool was overflowing from it. Mangement should have done something to request maintenance at the pool to reduce the water. Breakfast was okay but there wasn't very much of a variety. It was pretty much the same thing every morning. Main dish was scrambled eggs. It would have been nice if they changed it up some days with having omelets on one day and Quiche or fried eggs on another day. The staff was okay, but they weren't that friendly. They should be more welcoming and more accommodating towards their guests.
Reactie van Amy Butkiewicz, Front Office Manager op 7 okt 2023
Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We genuinely appreciate your detailed input as it helps us identify areas for improvement and ensures a better experience for our future guests.I want to sincerely apologize for the shortcomings you experienced during your stay. Your observations about the room size, bed comfort, and cleanliness have been duly noted. It is disheartening to learn that we also fell short of your expectations regarding Breakfast and Staff interactions. Please rest assured that we value your feedback, and I assure you that your experience does not reflect our usual standard of service. We hope you would consider giving us another opportunity to provide you with the exceptional stay that you deserve.If you decide to stay with us again, please do not hesitate to reach out to me upon return. I would be more than happy to ensure your accommodations are nothing short of perfect.Thank you for your understanding, and we appreciate your valuable feedback.