4/10 – Matig
Mahlon G.
12 apr 2026
The front door lock/unlock did not work properly from day 1. We were locked out of the house for 2.5 hours while handyman service cut a lock on the upper floor trying to get into the house to unlock the front door. All while our 8 month old, 3 year old and 5 year old grandchildren along with the adults sat outside until 10:15 pm. Part of that time in the rain. We have not heard back from anyone regarding a refund of any kind. The pool pump was broken. Due to the sludge at the bottom of the pool we were not able to use the pool. We reported this. Someone was sent out to the property to "shock" the pool water. The chemicals used to do this prohibited us from using the pool the rest of that day. The pool service informed us that the pump was broken and not working. We reported this as well. A new pump apparently was installed but the pool sludge remained and was not cleaned for the duration of our stay. This was very disappointing as we rented a property with a pool intentionally. Our grandchildren were not able to utilize the pool which has been a highlight for them when doing family vacations. The mattress in one of the bedrooms sagged so badly it was not usable for 2 people. The island is beautiful. The beaches beautiful. This property was disappointing. We are hoping someone will reach out to discuss these issues.
Mahlon G.
7 nachten verbleven in april 2026















