Exterieur
Beschikbaarheid controleren

Beoordelingen van The Imperial Hotel

4 out of 5
The Imperial Hotel
North Promenade, Blackpool, England

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 510 van 1007 beoordelingen" "
Gastenscore: 8 - Goed. 314 van 1007 beoordelingen" "
Gastenscore: 6 - Redelijk. 111 van 1007 beoordelingen" "
Gastenscore: 4 - Matig. 52 van 1007 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 1007 beoordelingen" "

8,6/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Koen

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Needs really renovation, windows don't close completely, cold wind continuous enters the room. Staff at reception not qualified during check in as check out (costs for accomdation 2x invoiced, no possible to pay in cash)
2 nachten verbleven in januari 2024
Reactie van Trevor op 22 jan 2024
Dear Koen,Thank you for your review of our hotel after your recent stay. Please accept my apology for your disappointment with aspects of our décor and age of some elements within the hotel. I am able to assure you that we are planning a significant improvement plan over the next 12 months where all aspects of the hotel's facilities will be addressed. I have no doubt that you will note the gradual improvements on any return visits. I hope that we will have the opportunity of welcoming you back to stay with us again.Kind Regards,Trevor Vels General Manager

6/10 – Redelijk

Rudolf Petrus Antonius

3 nachten verbleven in juli 2023
Reactie van Trevor op 7 aug 2023
Dear Rudolf,Thank you for taking the time to submit a response after your recent stay at our hotel. We thank you for your feedback scoring. We trust that you enjoyed your stay and hope that you will stay with us again on your next return to Blackpool. Kind Regards,Trevor Vels General Manager

8/10 – Goed

david

3 nachten verbleven in april 2024
Reactie van Trevor op 22 apr 2024
Dear David,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Elaine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely stay as usual
2 nachten verbleven in april 2024
Reactie van Trevor op 10 apr 2024
Dear Elaine,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us once again.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Jo

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Love this hotel very quaint and glad rhey havent tried to modernise it as much as some of the older ones ive stayed in, keep it to its original elegance
1 nacht verbleven in april 2024
Reactie van Trevor op 10 apr 2024
Dear Jo,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

jacqueline

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely building room great
1 nacht verbleven in april 2024
Reactie van Trevor op 10 apr 2024
Dear Jacqueline,Thank you for your positive review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

William

Love coming here. Classiest hotel in Blackpool.
1 nacht verbleven in april 2024
Reactie van Trevor op 10 apr 2024
Dear William,Thank you for your positive review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 – Goed

Zhi feng

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The hotel room have to remodel
3 nachten verbleven in maart 2024
Reactie van Trevor op 4 apr 2024
Dear Zhi,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback. I have noted your comment on our current décor and modernity of the hotel rooms but hope that you will stay with us again on your return to Blackpool and note our planned refurbishments that we are commencing during this year which will significantly update our overall product. Kind Regards,Trevor Vels General Manager

8/10 – Goed

M

Reisde met familie
Wonderful Victorian architecture. Loved the photographs of all of the Royalty, politicians and celebrities that have stayed there. Large, well equipped bedrooms. Just a little tired but very clean and comfortable. Breakfast and dinner were both really good. Excellent service and very friendly staff.
1 nacht verbleven in maart 2024
Reactie van Trevor op 2 apr 2024
Dear M,Thank you very much for submitting such a wonderfully detailed review of your recent stay with us. Thank you particularly for your lovely comments about our friendly staff and the quality of our breakfast and dinner options.We are so glad to see that you enjoyed your stay and hope that you will be returning to stay again in the future.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Vernon

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good hotel been lost over the years need some work round reception area room
2 nachten verbleven in maart 2024
Reactie van Trevor op 2 apr 2024
Dear Vernon,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and we are glad to see that you enjoyed a pleasant stay. I have noted your comment on our current décor and modernity of the hotel but hope that you will stay with us again on your return to Blackpool and note our ongoing refurbishments that we are commencing during this year which will significantly update our overall product. Kind Regards,Trevor Vels General Manager

8/10 – Goed

Louise

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Nice place to stay - close to local amenities and the seafront.
2 nachten verbleven in maart 2024
Reactie van Trevor op 2 apr 2024
Dear Louise,Thank you for taking the time to submit a positive response after your recent stay with us. We sincerely appreciate your super feedback and we are delighted that you clearly enjoyed your stay. We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Andrew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel on North shore, little bit out of town centre but only a few minutes walk. There is a charge for parking, but its not huge £9 per night. (Have to enter reg on system)The staff were very welcoming and provided all the info you would want on arrival. The room was not the biggest but didnt feel crowded, only downside to the room was the number of plug sockets. Restaurant was quiet for our evening meal but it was midweek, the food was of a high standard and very nice. Over all a really nice stay would definitely consider coming back.
1 nacht verbleven in maart 2024
Reactie van Trevor op 27 mrt 2024
Dear Andrew,Thank you very much for submitting such a positive and detailed review of your recent stay with us. Thank you for your 5/5 rating; it is massively appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Amanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking at the hotel
3 nachten verbleven in maart 2024
Reactie van Trevor op 21 mrt 2024
Dear Amanda,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating; it is massively appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Gill

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely spacious room. Buffet breakfast was excellent and included black pudding and fried bread (that you wouldn’t get in a lot of hotels especially down south). Would definitely stay there again.
2 nachten verbleven in maart 2024
Reactie van Trevor op 16 mrt 2024
Dear Gill,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our breakfast - a truly Northern feast! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Jane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Trevor op 13 mrt 2024
Dear Jane,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating; it is very much appreciated! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Louise

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel with lots of character, rooms lovely. Whole hotel soo clean and tidy. Nice bar if a bit pricey for soft drinks. But nightly entertainment of which i dropped on a great singer which we had a fab night singing along and dancing. Staff all so friendly and helpful. Will be my go to hotel in blackpool from now on, worth paying that bit extra than 'brand' names just for the feel of this historic hotel.
1 nacht verbleven in maart 2024
Reactie van Savanna Cairns op 7 mrt 2024
Hi Louise, Thank you so much for your lovely review! We will look forward to welcoming you back to Imperial Blackpool.

8/10 – Goed

Margaret

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Trevor op 7 mrt 2024
Dear Margaret,Thank you for your review of our hotel after your recent stay. I am delighted to see that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 – Goed

Paul

2 nachten verbleven in maart 2024
Reactie van Trevor op 27 mrt 2024
Dear Paul,Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we trust that you enjoyed your stay with us. We look forward to welcoming you back for any future visits.Kind Regards,Trevor Vels General Manager

8/10 – Goed

Lianne

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and comfortable rooms, breakfast was very good and staff were efficient and friendly
2 nachten verbleven in maart 2024
Reactie van Trevor op 5 mrt 2024
Dear Lianne,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Edward

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room, good breakfast and good bar with football.
Reactie van Trevor op 29 feb 2024
Dear Edward,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Ian

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Victorian in all its splendour
5 nachten verbleven in februari 2024
Reactie van Trevor op 26 feb 2024
Dear Ian,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your lovely feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Howard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean food fabulous room very comfortable except the drafty windows
2 nachten verbleven in februari 2024
Reactie van Trevor op 26 feb 2024
Dear Howard,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

bill, Newton stewart

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
car parking charges spoils our stay not needed ? but still the best hotel we stay at when in Blackpool the only place to stay at . v i p member. we love the hotel
1 nacht verbleven in februari 2024
Reactie van Trevor op 16 feb 2024
Dear Bill,Thank you very much for submitting such a wonderfully positive review of your recent stay with us. We are so glad to see that you enjoyed your stay once again and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

6/10 – Redelijk

John

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Area poor
Tired hotel
1 nacht verbleven in januari 2024
Reactie van Trevor op 29 jan 2024
Dear John,Dear Guest,Thank you for your review of our hotel after your recent stay. We sincerely appreciate your feedback on your stay. We are aware of our need to refresh our décor in some areas and I am able to assure you that this is being attended to at the moment with plans for a rolling program during the course of next year. I am very confident that as each month passes, that our guests will observe and enjoy all of these improvements. I hope that you will consider revisiting us in the future when I have no doubt you will see these improvements as they are rolled out. Kind Regards, Trevor Vels General Manager

10/10 – Uitstekend

Adam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is about the 6th time ive stayed at the Imperial very satisfying
2 nachten verbleven in januari 2024
Reactie van Trevor op 29 jan 2024
Dear Adam,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments which mean even more when coming from one of our valued regular guests. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Marie

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing..
Really great staff,clean rooms ,excellent breakfast.. Night time relaxing in lounge with singer on every night . Wonderfull place good prices.. The history is interesting, not far from town ..
2 nachten verbleven in januari 2024
Reactie van Trevor op 26 jan 2024
Dear Marie,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our staff, breakfast, cleanliness and our entertainers in our bar. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
As always a very good standard and friendly welcom
As always very welcoming staff on reception . Bar staff very friendly and restaurant staff very helpful with extra requests
1 nacht verbleven in januari 2024
Reactie van Trevor op 22 jan 2024
Dear David,Thank you very much for your review of your recent visit to our hotel. We sincerely appreciate your super comments about our staff members. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

4/10 – Matig

Joanna

Reisde met familie
Negatief: Personeel en service
Disappointed this time!
We stay here regularly and love it! But this time we are so disappointed. Paid in cash then got locked out of room as apparently we’d not paid! Wait to get it sorted and evidence eventually found! Service definitely not as good as before :( It’s an ideal location.
1 nacht verbleven in januari 2024
Reactie van Trevor op 22 jan 2024
Dear Joanna,Thank you for your review of our hotel after your recent stay. We are disappointed to see from your comments and scoring that we did not meet your expectations.Please accept my apology for the mix-up with the payments for your room. I am glad that it was eventually resolved but we will address this with the team members for future improvement. I hope that on a future visit you will consider staying with us again when we will be able to demonstrate our usual standards to you. Kind Regards,Trevor Vels General Manager

2/10 – Ontzettend slecht

J

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Decent service, awful rooms
First of all, the staff are friendly and generally on the ball. However, The check in process did take a long time and we were then handed our keys. The room on the 4th floor was a sea-view room, but room 405 has a window akin to a prison cell, with no curtains on it, but a light-coloured blind, so when the spotlights come on at night, it is hard to sleep with all the light coming in. Also the room is excessively hot and the corridors are likewise. They must be chucking money down the drain just heating these common areas. We were moved to room 402, which has a rotting window frame, and has had sealant used on it, so that it can't be opened. Another hot and cloying night was not great. We ended up checking out early due to two bad night's sleep. Also, £9.00 a day car park charge, which is hard to find info about when booking. No refund given for the last day when we left early. I would not recommend.
Rotting window, sealed shut with sealant.
3 nachten verbleven in januari 2024
Reactie van Trevor op 22 jan 2024
Dear J,Thank you for taking the time to submit a survey response after your recent stay with us. We sincerely appreciate your feedback but we are very disappointed to see from your scoring and comments that you did not enjoy your stay as much as we would have liked. Please accept our apology for your disappointment as well as our assurance that your feedback will be used to address the issue you have raised regarding the windows. I hope that you will consider returning to stay with us again in the future when we can better meet your expectations. Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Beverley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Trevor op 22 jan 2024
Dear Beverley,Thank you very much for submitting such a positive review of your recent stay with us. Thank you particularly for your 10/10 rating! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

6/10 – Redelijk

Sharon Andrea

Reisde met een groep
2 nachten verbleven in januari 2024
Reactie van Trevor op 22 jan 2024
Dear Sharon,Thank you very much for your review of your recent visit to our hotel. We trust that you enjoyed your overall stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Sandra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect area for us, beautiful furnishings and lots of charm in this Hotel. Warm all the time, staff amazingly helpful, perfect breakfast. But not a lot of choice in the bar food menu in the evening. Would definitely use this hotel again.
2 nachten verbleven in januari 2024
Reactie van Trevor op 22 jan 2024
Dear Sandra,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 5/5 rating and such detailed feedback which will benefit all of our guests; old and new! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

6/10 – Redelijk

Andrew

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Expensive car park chargers
Grand building, very friendly staff. But - room only just ok - required some refurbishing and adjustments. Bathroom worn and needs replacement. Bed clean and room clean. Car park charge very expensive and a complete rip-off.
1 nacht verbleven in januari 2024
Reactie van Trevor op 22 jan 2024
Dear Andrew,Thank you for your review of our hotel after your recent stay. Please accept my apology for your disappointment with aspects of our décor and age of some elements within the hotel. I am able to assure you that we are planning a significant improvement plan over the next 12 months where all aspects of the hotel's facilities will be addressed. I have no doubt that you will note the gradual improvements on any return visits. I hope that we will have the opportunity of welcoming you back to stay with us again.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Michael

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Stay.
Fantastic greeting upon arrival, helpful staff, friendly and efficient, hotel old but charming and kept clean at all times, never went without fresh linen and towels and a lovely breakfast. Only down points room to hot and if room is north facing blinded by sunlight so difficult to relax in room without drawing the curtains during the day.
4 nachten verbleven in januari 2024
Reactie van Trevor op 10 jan 2024
Dear Michael,Thank you very much for submitting such a positive review of your recent stay with us. Thank you for your 10/10 rating and such lovely feedback. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Joanne

3 nachten verbleven in januari 2024
Reactie van Trevor op 10 jan 2024
Dear Joanne,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

8/10 – Goed

David, Vancouver

Reisde met partner
Positief: Netheid, personeel en service
Lovely heritage property just north of the North Pier. Walking distance to everything. Wonderful breakfast. Two very friendly and helpful male receptionists. The hotel is a bit tired from age, though, but many properties of that vintage are. Two complaints - one being that our loo didn't flush terribly well, and our request for maintenance did not resolve the issue. The other is that I felt that £14.10 was a bit inflated of a price for two gins and tonics ordered at the bar on our first night (not sure if the barman upped us to a premium gin without saying so). Still, the stay was satisfactory overall, and we'd be willing to give the Imperial another try on a future visit.
2 nachten verbleven in december 2023
Reactie van Trevor op 8 jan 2024
Dear David,Thank you for your review of our hotel after your recent stay. We sincerely appreciate your feedback on your stay. Please accept my apology for the issue you encountered with the toilet in your room and particularly that my maintenance team were unable to resolve it for you. I am able to assure you that I have addressed this with them and it has been fixed. I am delighted to see that you will be visiting us again in the future. Kind Regards, Trevor Vels General Manager

10/10 – Uitstekend

Mike

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The polite and friendly staff are always on hand, even when really busy they make time and nothing is beneath them, Ricky was very polite on Reception and always had a smile.
3 nachten verbleven in december 2023
Reactie van Trevor op 3 jan 2024
Dear Mike,Thank you very much for submitting such a wonderful review of your recent stay with us. Thank you particularly for your lovely comments about our staff and particularly Ricky - definitely one of our many stars within our team. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Vicky

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful building and lovely entrance area, the huge Christmas tree made it extra special for our trip and the staff were friendly and helpful. Would definitely stay again
2 nachten verbleven in december 2023
Reactie van Trevor op 3 jan 2024
Dear Vicky,Thank you very much for your review of your recent visit to our hotel. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Trevor op 31 dec 2023
Dear Robert,Thank you for your lovely 5/5 review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic Christmas Stay
Lovely Christmas stay for 3 nights. Our sea view room was lovely, clean, large comfy bed, lots of storage and lovely and warm. The breakfasts were excellent, great quality and so much choice. The staff were all very friendly and so helpful. Would definitely highly recommend this hotel and will return in the future.
3 nachten verbleven in december 2023
Reactie van Trevor op 28 dec 2023
Dear Martin,Thank you very much for submitting such a wonderful review of your recent stay with us. We are so happy to see that we were able to create some special festive memories for you!We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back next year.Kind Regards,Trevor Vels General Manager

8/10 – Goed

Alastair

Positief: Netheid, personeel en service
For the price and time of year, it was ok. Dinner was average and service was hit and miss. Breakfast standard.
1 nacht verbleven in december 2023
Reactie van Trevor op 24 dec 2023
Dear Alistair,Thank you very much for your review of your recent stay with us.We are happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

carol

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I’m always happy with my stay at the imperial
3 nachten verbleven in december 2023
Reactie van Trevor op 24 dec 2023
Dear Carol,Thank you for your positive review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us once again.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Mr Nick

1 nacht verbleven in december 2023
Reactie van Trevor op 20 dec 2023
Dear Mr Nick,Thank you for your 10/10 review of our hotel after your recent stay. I am delighted to see that you enjoyed a pleasant stay with us.I hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

8/10 – Goed

Elaine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Trevor op 20 dec 2023
Dear Elaine,Thank you very much for your review of your recent stay with us.We are so happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We love room 328, there were some cobwebs on the ceiling but they are very high ceilings. Massive gaps in sash windows but again, a very old beautiful building, so to be expected. Toasters constantly on in dining room, so not eco friendly and they are useless, They provide coloured bread, nothing more! Fantastic location, great having a live singer in the bar. All the ones we saw were very good. Rooms always quiet regardless of how busy the hotel is. We do love this hotel!
3 nachten verbleven in december 2023
Reactie van Trevor op 20 dec 2023
Dear Margaret,Thank you very much for your super detailed review of your recent stay with us.We are so happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Linda

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Trevor op 20 dec 2023
Dear Linda,Thank you very much for your 10 out of 10 review of your recent stay with us.We are so happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Trevor op 15 dec 2023
Dear Daniel,Thank you very much for your review of your recent stay with us.We are so happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

10/10 – Uitstekend

pauline, York

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Trevor op 15 dec 2023
Dear Pauline,Thank you very much for your review of your recent stay with us.We are so happy to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Trevor Vels General Manager

8/10 – Goed

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room adequate shower poor
Excellent hotel services both staff and food. Room basic, bathroom basic however shower poor (controls difficult to operate and shower curtain too short).
1 nacht verbleven in december 2023
Reactie van Trevor op 15 dec 2023
Dear Peter,Thank you for your detailed review of our hotel after your recent stay. I am delighted to read that overall, you enjoyed a pleasant stay with us.However, please accept my apology for the irritations caused by the length of the shower curtain and controls in your bathroom. We will attend to these issues immediately. I hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager

6/10 – Redelijk

Martin

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Very old and outdated rooms.
3 nachten verbleven in december 2023
Reactie van Trevor op 15 dec 2023
Dear Martin,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback but we are very disappointed to see that we clearly did not meet your expectations. I have noted your comment on our current decor and modernity of the hotel but hope that you will stay with us again on your return to Blackpool and note our ongoing refurbishments that we are commencing during this year which will significantly update our overall product. Kind Regards,Trevor Vels General Manager