Exterieur

Beoordelingen van Holiday Inn Birmingham-Airport, an IHG Hotel

3 out of 5
Holiday Inn Birmingham-Airport, an IHG Hotel
5000 Richard Arrington Jr Blvd N, Birmingham, AL

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 981 van 2119 beoordelingen" "
Gastenscore: 8 - Goed. 537 van 2119 beoordelingen" "
Gastenscore: 6 - Redelijk. 251 van 2119 beoordelingen" "
Gastenscore: 4 - Matig. 180 van 2119 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 170 van 2119 beoordelingen" "

8,0/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Kris

1 nacht verbleven in oktober 2022
Reactie van Holiday Inn op 7 okt 2022
Thank you for sharing your feedback regarding your stay!

10/10 – Uitstekend

Kevin

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great front desk service. Restaurant crew was very friendly and quick to acknowledge you.
1 nacht verbleven in mei 2024
Reactie van RT op 15 mei 2024
KevinThank you for taking time to complete our survey. We are delighted to hear of your appreciation of the staff's efforts to make your stay special. We will be sure to share your kind remarks.We look forward to serving you again, soon...Randall ThayerGeneral Manager

10/10 – Uitstekend

TaTanisha, Las Vegas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. Easy check in
1 nacht verbleven in mei 2024
Reactie van RT op 15 mei 2024
TaTanishaThank you for completing our survey. We enjoyed serving you and appreciate your kind words of encouragement for our staff. We look forward to serving you again, soon.Randall ThayerGeneral Manager

10/10 – Uitstekend

Josie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love it was so close to airport and clean hotel
1 nacht verbleven in mei 2024
Reactie van RT op 13 mei 2024
JosieThank you for taking time to complete our survey and for your kinds remarks. We are delighted to know we made your stay enjoyable. We will be working hard to continue to exceed your expectations...,Randall ThayerGeneral Manager

4/10 – Matig

Amanda

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The hotel was not ready when we check in. 20 min wait for room to be ready. Front desk also failed to give parking verification for car and only gave us one food ticket for breakfast when we paid for two. Front desk staff was cordial but not ready for the amount of people that checked in.
1 nacht verbleven in mei 2024

8/10 – Goed

Katherine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I've seen a lot of bad reviews on this property. As we arrived lady was leaving complaining about no hot water and the tub not draining. We did not have any issues. We had to wait a bit, room was not ready and was a little smaller than we reserved. But we had an early flight, so no problem.
1 nacht verbleven in mei 2024
Reactie van RT op 12 mei 2024
KatherineThank you for completing our survey. We appreciate your time to respond. We work hard to make every guest stay a positive experience. Thank you for recognizing our staff.We look forward to serving you again, soon.Randall ThayerGeneral Manager

8/10 – Goed

Patricia, Salem

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wouldn’t feel safe walking the neighborhood that the hotel is in.
1 nacht verbleven in mei 2024
Reactie van RT op 12 mei 2024
PatriciaThank you for taking time to complete our survey. We appreciate your feedback. Since we are near the airport at a busy interchange, it may appear to be more industrial, but this neighborhood is safe. Looks may sometimes be misleading. We will certainly keep your thoughts in mind as we work with our neighborhood and the City to make the interchange more appealing.Thank you for choosing our hotel. We look forward to serving you again, soon.Randall ThayerGeneral Manager

4/10 – Matig

Maxine

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

janice

Liked the bottle water.
1 nacht verbleven in mei 2024
Reactie van RT op 12 mei 2024
JaniceThank you for taking time to complete our survey. We are delighted to hear you appreciated our service. Our staff appreciates your kind words of encouragement.We look forward to serving you again, soon.Randall ThayerGeneral Manager

2/10 – Ontzettend slecht

Alexis

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We waited for hours because they hadn’t cleaned the rooms at all.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Misty

1 nacht verbleven in maart 2024
Reactie van RT op 10 mei 2024
MistyThank you for taking time to complete our survey. We appreciate your feedback as we strive to provide every guest a great stay. We are delighted to know you appreciated our efforts.We look forward to serving you again, soon. Thank you.Randall ThayerGeneral Manager

2/10 – Ontzettend slecht

Peter

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booked online successfully, but when I arrived a few minutes later the clerk informed me that they had no rooms. Very irritated and will not recommend it.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Pedro

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great front desk staff.
2 nachten verbleven in mei 2024
Reactie van RT op 9 mei 2024
PedroThank you for completing our survey. We appreciate hearing from our guests. We are delighted to have you recognize our Front Desk team. We think they are great as well.We will be working hard to maintain your trust. We look forward to serving you again, soon.Randall ThayerGeneral Manager

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property, very good restaurant and bar on site with surprisingly good food. Not a ton of options for food in walking distance. Property very good though, and clean.
1 nacht verbleven in april 2024
Reactie van RT op 9 mei 2024
AndrewThank you for taking time to complete our survey. We really appreciate your feedback. We are delighted to hear your kind words of encouragement for our culinary team and service staff. They will be very happy to know their efforts helped make your stay enjoyable.We look forward to serving you again, soon.Randall ThayerGeneral Manager

8/10 – Goed

John

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very helpful and thoughtful. The bathtub wouldn't drain properly while showering.
1 nacht verbleven in mei 2024
Reactie van RT op 9 mei 2024
JohnThank you for taking time to complete our survey. It truly helps use as we strive to make each guest happy and satisfied. Thank you also for your kind words concerning our staff. Please accept our apologies for the slow drain. We are embarking on a renovation this month that is focused on our bathrooms and will be addressing the plumbing issue you highlighted. We look forward to serving you again, soon....Randall ThayerGeneral Manager

10/10 – Uitstekend

Carla

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and professional.
2 nachten verbleven in april 2024
Reactie van RT op 7 mei 2024
CarlaThank you for taking time to complete our survey. We appreciate it.Thank you also for the kind words of encouragement for our staff. They will be delighted to know their hard work won the day for your stay experience. We look forward to serving you again, soon...Randall ThayerGeneral Manager

10/10 – Uitstekend

Bonnie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and friendly staff at check in love the restaurant area as well
1 nacht verbleven in mei 2024
Reactie van RT op 7 mei 2024
BonnieThank you for taking the time to complete our survey. We appreciate the feedback and the very nice words of encouragement. Our staff will be delighted.We look forward to serving you again, soon.Randall ThayerGeneral Manager

10/10 – Uitstekend

Bruce

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van RT op 7 mei 2024
BruceThank you for taking time to complete our survey. It is much appreciated. Our staff works hard to make each stay a positive experience and we are delighted to see you felt we hit the mark. On behalf of our staff, thank you for the recognition.We look forward to serving you again, soon.Randall ThayerGeneral Manager

10/10 – Uitstekend

Quentin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our second stay here because the first stay was good. This one was also very good. Friendly helpful staff. Nice clean room. Comfortable bed. Very quiet.
1 nacht verbleven in mei 2024
Reactie van RT op 8 mei 2024
QuentinThank you for taking time to complete our survey. We appreciate your feedback and are delighted to see you were satisfied. Thank you for your kind words of encouragement for our team. They will be very happy to hear their hard work helped make your stay most enjoyable, and we love that you came back. We look forward to serving you again, soon...Randall Thayergeneral Manager

4/10 – Matig

Michael

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Very noisy.
2 nachten verbleven in mei 2024
Reactie van Kind Regards op 4 mei 2024
Thank you for sharing your feedback regarding your stay

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Na
1 nacht verbleven in mei 2024
Reactie van RT op 2 mei 2024
MichelleThank you for taking time to complete our survey and for your vote of appreciation for the service team. We appreciate your feedback and look forward to serving you again, soon.Thank you.Randall ThayerGeneral Manager

10/10 – Uitstekend

Joseph

1 nacht verbleven in april 2024
Reactie van RT op 3 mei 2024
JosephThank you for taking time to complete our survey. It is great feedback for us to target our service to our guest. We are delighted we were on target with your stay experience. We look forward to being there for you on your next stay.Randall ThayerGeneral Manager

8/10 – Goed

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall the staff was amazing, friendly and accommodating. The restaurant on site was good. The room had some areas that could be tended too like the giant crack in the window, dirty walls, carpet but linens were clean.
1 nacht verbleven in april 2024
Reactie van RT op 1 mei 2024
ElizabethThank you so much for taking time to complete our survey. It is very much appreciated.You may be interested to know that all guestroom windows will be replaced starting this month and we finish in Sept. The windows now are not cracked, but the tinting install some years ago by previous owners cracked, making it look like the window is cracked.We look forward to your return. You do not have to wait until Sept., but if it is then, we hope you like the new windows...Randall ThayerGeneral Manager

8/10 – Goed

Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I couldn’t get the Printer in the lobby to print out my boarding pass.
1 nacht verbleven in april 2024
Reactie van RT op 1 mei 2024
StephenThank you for completing our survey. We really appreciate your feedback. We apologize for the inconvenience on the printer and will look into the printer functionality right away.WE look forward to your return, soon.Thank you.Randall Thayergeneral Manager

8/10 – Goed

Lance

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very friendly. We did have a booking issue with Expedia sending in the request very last minute. Evan was quick to help and got us the needed beds to accommodate us for a nights sleep.
1 nacht verbleven in april 2024
Reactie van RT op 29 apr 2024
LanceThank you for taking time to complete our survey and for recognizing Evan for his help making your stay delightful, as expected. We think he is a pretty good man, as well...We look forward to serving you again, soon.Randall ThayerGeneral Manager

10/10 – Uitstekend

Jessie, TUSCALOOSA

Reisde met familie
Positief: Voorzieningen
Very convenient
1 nacht verbleven in april 2024
Reactie van RT op 28 apr 2024
JessieThank you for taking time to complete our survey. We really appreciate your feedback.We are delighted you found our location perfect for your needs and are pleased with our staff. We look forward to serving you again, soon.Randall ThayerGeneral Manager

8/10 – Goed

Pablo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was good
1 nacht verbleven in april 2024
Reactie van RT op 28 apr 2024
PabloThank you for completing our survey and for your words of encouragement. We work hard to make each guest stay exceptional and appreciate your acknowledgement. We look forward to your next visit.Randall ThayerGeneral Manager

8/10 – Goed

Jill

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van RT op 29 apr 2024
JillThank you for taking time to complete our survey. We appreciate your feedback and work daily to deliver the best experience possible to our guests. We are delighted to see you were happy with our service. We look forward to serving you again, soon.Randall ThayerGeneral Manager

4/10 – Matig

BEN

Zakenreiziger, Reisde met partner
The drains were slow. The water temp was not hot. The soap provided was tiny. I expected more for $149.00; very disappointed.
1 nacht verbleven in april 2024
Reactie van Kind Regards op 27 apr 2024
We appreciate you choosing the Holiday Inn for your stay in Birmingham. We are saddened that you were not completely satisfied with your accommodation. We strive for excellence on a daily basis and this saddens us deeply. I hope you consider staying with us again. We’d love to have you as our guest to ensure you have the best travel experience ever.

10/10 – Uitstekend

Eleanor

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff. Good food in the Grill. Excellent
1 nacht verbleven in april 2024
Reactie van RT op 25 apr 2024
EleanorThank you so much for completing our survey. Your voice means a lot to us as we strive to make each guest stay a delight.We will be sure to pass along your compliments to the staff. They will be much appreciative and will look forward to serving you again, soon..Randall ThayerGeneral Manager

10/10 – Uitstekend

Peaches and, Irondale

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van RT op 26 apr 2024
PeachesThank you for taking time to complete our survey. We appreciate your feedback and are delighted to have made your stay such a positive experience. On behalf of our whole team, Thank You.Randall ThayerGeneral Manager

6/10 – Redelijk

Juan

2 nachten verbleven in april 2024
Reactie van Kind Regards op 25 apr 2024
Thank you for providing us with feedback from your stay.

10/10 – Uitstekend

Jack

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was shuttled to hotel and greeted by some fabulous people.
1 nacht verbleven in april 2024
Reactie van RT op 24 apr 2024
JackThank you for completing our survey. We appreciate your feedback.We will be sure to pass your compliments onto the drivers. They are a great team. Thank you for recognizing their efforts.We look forward to serving you again, soon.Randall ThayerGeneral Manager

10/10 – Uitstekend

Clarence

1 nacht verbleven in april 2024
Reactie van RT op 14 mei 2024
ClarenceThank you for taking time to complete our survey. We appreciate your willingness to supply feedback and for the kind words you have for our staff's performance. We look forward to serving you again, soon...Randall ThayerGeneral Manager

10/10 – Uitstekend

Pamela

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was easily found and for the surrounding areas surprisingly quiet, clean, and safe feeling. The hotel was very clean and with a restaurant inside it smelled amazing.
1 nacht verbleven in april 2024
Reactie van RT op 23 apr 2024
PamelaThank you for completing our survey. We really appreciate the feedback.We are delighted your expectations were exceeded. Thank you for the compliments of the staff and our culinary team. We think they are great as well..We look forward to serving you again, soon.Randall ThayerGeneral Manager

10/10 – Uitstekend

Susan, Cedar Bluff Al

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Love the vicinity of this airport. It is the only place I stay when flying. The staff are courteous and welcoming Restaurant is awesome. Shuttle service always prompt.
1 nacht verbleven in april 2024
Reactie van RT op 23 apr 2024
SusanThank you for taking time to complete our survey. We really appreciate the feedback.We are delighted to hear you are so appreciative of the staff and our culinary team. They will really appreciate your kind encouragement.We look forward to serving you again, soon.Randall ThayerGeneral Manager

10/10 – Uitstekend

Mel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Affordable
1 nacht verbleven in april 2024
Reactie van RT op 22 apr 2024
MelThank you for taking time to complete our survey. We appreciate your feedback. We are glad to hear the Price was Right. We look forward to serving you again, soon.Randall ThayerGeneral Manager

8/10 – Goed

Atasha

1 nacht verbleven in april 2024
Reactie van RT op 12 mei 2024
AtashaThank you for taking time to complete our survey. We appreciate your feedback. We are delighted to see your stay was satisfactory. Our staff will appreciate your kind words of encouragement.Randall ThayerGeneral Manager

10/10 – Uitstekend

Shawnta

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great
1 nacht verbleven in april 2024
Reactie van RT op 21 apr 2024
ShawntaThank you for completing our survey. We appreciate your feedback. We are delighted to hear your stay experience was a great one and look forward to serving you again, soon.Randall ThayerGeneral Manager

8/10 – Goed

Holley

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed this place. Good food at the restaurant.
2 nachten verbleven in april 2024
Reactie van RT op 19 apr 2024
HolleyThank you for taking time to complete our survey. We appreciate the feedback and share it with our team. We agree, our culinary team does a great job and thank you for the compliment.We look forward to serving you again, soon.Randall ThayerGeneral Manager

10/10 – Uitstekend

Loralie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff a were all super sweet and helpful
4 nachten verbleven in april 2024
Reactie van RT op 16 apr 2024
LoralieThank you for taking time to complete our survey. We do appreciate your feedback.We agree. The Staff are great and we love to see the smiles. Thank you for recognizing their efforts to help make your stay delightful.We look forward to serving you again, soon.Randall ThayerGeneral Manager

10/10 – Uitstekend

Yolanda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was pleasant and friendly. Very accommodating to our needs
3 nachten verbleven in april 2024
Reactie van RT op 16 apr 2024
YolandaThank you for taking time to complete our survey. We really appreciate feedback as it helps us continually focus on a great guest experience.Thank you for recognizing the staff's efforts. We are delighted to know we met your expectations and look forward to serving you again, soon.Randall ThayerGeneral Manager

6/10 – Redelijk

Ebru, Northport

Zakenreiziger
The room was clean and in okay shape, the hotel is close to the airport, but it was quite noisy and there was not much around the hotel.
1 nacht verbleven in april 2024
Reactie van RT op 15 apr 2024
EbruThank you for taking the time to complete our survey. We appreciate the feedback as we work to make every stay delightful. We are sorry to hear we fell short for you. Based on your review, it is unclear if the noise you encountered was exterior or from other guestrooms. However,, we do want to announce that we will be replacing all guestroom windows over the next four months to improve sound and energy consumption. Your room window will be triple paned. We look forward to serving you again, soon.Randall ThayerGeneral Manager

6/10 – Redelijk

Margie

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Nothing and having free breakfast
2 nachten verbleven in april 2024
Reactie van RT op 15 apr 2024
MargieThank you for taking time to complete our survey. We are sorry to find you were not completely satisfied. Your comment about Free Breakfast is received, yet there is no free breakfast with the Holiday Inn product. However, there are ways to purchase breakfast with your rate plan that discount the overall cost. Next time, check with your Expedia partner to select those rate plans.Thank you for choosing the Holiday Inn. We look forward to serving you again, soon.Randall ThayerGeneral Manager

10/10 – Uitstekend

LaChrystal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great bar and food.
1 nacht verbleven in april 2024
Reactie van RT op 15 apr 2024
LaChrystalThank you so much for completing our survey. We appreciate the feedback on our services. We are delighted to hear that you rewcognized the restaurant and bar staff, as well as our culinary team. We agree !! They do a great job.Thank you. We look forward to serving you again, soon.Randall ThayerGeneral Manager

10/10 – Uitstekend

Miguel

Good
1 nacht verbleven in april 2024
Reactie van RT op 15 apr 2024
MiguelThank you for taking time to complete our survey. We appreciate your score and will be working hard to make sure we are meeting your needs on your next visit to our hotel.Randall ThayerGeneral Manager

8/10 – Goed

Faith

1 nacht verbleven in april 2024
Reactie van RT op 4 mei 2024
FaithThank you for taking time to complete our survey. These are wonderful views to evaluate the work we do and it is much appreciated. We are delighted your view was positive, but we will be working harder to get the top score when you return.We look forward to serving you again, soon.Randall ThayerGeneral Manager

8/10 – Goed

FRANK

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van RT op 15 apr 2024
FrankThank you for taking time to complete our survey. We appreciate your feedback and strive to make each guest stay a positive experience. We will be working even harder to help make that score a perfect one on your next trip.Randall ThayerGeneral Manager

10/10 – Uitstekend

Todd

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only stayed a few hours rested and then caught a flight out.
1 nacht verbleven in april 2024
Reactie van RT op 14 apr 2024
ToddThank you for taking the time to complete our survey. Sounds like you had a busy day, so this is much appreciated.Holiday Inn Birmingham Airport is especially helpful to the early morning passengers. We are very happy to have served you and helped get a few hours sleep before your flight after a long day. We look forward to serving you again in the future. We hope you make plans to be here for dinner the night before !!Randall ThayerGeneral Manager

4/10 – Matig

Margaret

Reisde met familie
Negatief: Personeel en service
Our room key didn’t work. Had to go back down to the lobby four separate times to try to get it fixed until finally one of the employees had to come up to our room to fix it.
1 nacht verbleven in april 2024
Reactie van Kind Regards op 13 apr 2024
we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!