Hôtel près de Big Sandy Heritage Center Museum (Pikeville)

« Great staff, clean place. They skimp on being lavish and pampering you. They don’t provide complementary bottled water. »

« Overall a nice place to stay. 1st night toilet in original room did not work. Employees transferred us to another room quickly. Thank you for that. The 2nd room the water pressure in shower was very low, refrigerator did not work, and the TV kept disconnecting from shows. All the negative was no biggie. Just wanted to give review for improvement. Again overall very nice staff and convenience of stores and restaurants around made up for other stuff needing improvement. »

« It was clean. The staff was extremely helpful and friendly. It reminded me of my childhood days going to the lake. »

« Ice machines on floors 3 and 4 were inoperable and appeared to have been for a period of time. Parking lot need some work and is small for a hotel this size. Honestly the condition and cleanliness of hotel and rooms was great, no real complaints other than these 2 issues. B’fast is more than expected for this type of hotel. »

« The property is extremely run down and not at all what I would consider a clean or comfortable stay. The room had a very strong and unpleasant plug-in fragrance smell that seemed to be covering up other odors. The pillows smelled heavily of body odor, the white towels were stained and the dye from the blue towels ran when wet. The bathroom and shower area need much better cleaning and maintenance. There was mildew on the bathroom ceiling, soap stains on the shower curtain that made it obvious...