Kies je hotel in San Andrés y Providencia

'No hot water / chairs at swimming pool so old that you can’t comfortably sit on them / rude staff / made agreement to reimburse the last 3 days of our trip but now management of the hotel does not return the money corresponding to those nights , although we checked out 3 days earlier as compared to the original reservation '

'First the check in staff was terrible. They treated us horribly and were not very helpful when some issues with Expedia and their hotel happened for reservations. After that the troubles only increased. The property advertises as All inclusive however no drinks apart from beer and the food was only buffet. Both were terrible. The service at the pool is also horrible. No one pays attention and to even get anything is ridiculous impossible. This is 0 star forget 5 star hotel! Never would go here...

'Todo de excelente calidad, buena ubicación y excelente servicio al cliente'

'The rooms were spacious, clean, and very comfortable. The A/C worked wonderfully, which is an absolute must when traveling to San Andrés since it gets so hot and humid. As for the food, breakfast was just okay (it did the job), but they make amazing pizza, and the shrimp cocktail was super delicious despite the small portion size. The pool area was clean and nice. However, the jacuzzi was disappointing as it wasn't hot and stayed the same temperature as the pool. The biggest downside to the...

'Excelente ubicación, comida restaurantes y desayuno 💯 solo algunos aspectos a mejorar ; el área de la piscina no lo abren si llueve , entonces no hay nada más para hacer en el hotel , el jacuzzi no lo pudimos usar por qué es solo para eventos especiales y por último me hubiera gustado desayunar al aire libre o tomarme un café , pero el lugar lo abren 9 am y yo iba al restaurante desde las 7 am , no podía esperar 2 horas . Entonces si madrugas debes desayunar en un restaurante cerrado'

'Pagar vista al mar es un robo, la vista es totalmente diferente a lo que muestran en fotos, lo que ves es una construcción y el mar muy pero muy lejos, había insectos en el cuarto y el internet nunca funcionó, y el televisor no tenía canales nacionales, ósea no tenían cable, un hotel muy costoso con muy mal servicio, dijeron que lo iban a arreglar y nunca lo arreglaron, no pierdas tu dinero en este hotel de tan mal servicio.'

'I would never stay there again, the walls were paper thin. There was no shower head just a pipe coming out the wall. It was not nice'

'Had I known I will have a room without a window I would have never booked the stay. It’s not a hotel and definitely not 4 star as it states online. The place was sterile and clean but the sheets were half way stripped down when I got there and it is one of the most depressing places I have ever stayed. I would not stayed again for the money I paid.'

'Not like the pictures Unprofessional staff Room sheets dirty, room in a poor condition Phone did not work Poor WiFi signal in the room'

'De hotel keten Sol heeft meerder hotel in San Andrés en Providencia, waarbij dit zeker niet de beste is. Al hoewel het schoon is, is het allemaal wat verouderd. De airconditioning liet zich niet instellen waardoor het veel te koud op de kamer was. Stopcontacten zijn moeilijk te vinden voor het opladen van telefoons e.d. Ontbijtbuffet wat prima in orde met goed eten. Vriendelijk personeel.'

'Great experience and a nice location. Easy access to everything but away from the crowds. I’d stay again!'

'I am extremely disappointed with my recent stay. I had stayed at this location before and enjoyed it, but this experience was completely unacceptable from start to finish. The first issue happened at check-in when staff gave my fiancé a difficult time checking in. Things only got worse from there. On Friday night, there was no hot water. I attempted to address the issue with staff, but no one seemed to care or provide any meaningful assistance. Unfortunately, the hot water issue continued...