2/10
I had booked and paid for 5 nights - left a couple hours after arriving and preferred losing money instead of staying.
First I could notice the area felt rather unsafe, you do not want to walk there alone at night as a solo female traveller; and all hotel rooms on the ground floor of the property can be accessed by anyone from the street at any time (there is no barrier or code).
Upon arriving, some men started shouting at me; the security guard warned me as he saw them making other women uncomfortable (so it was not the first time!)
I arrived in the room - rather dark and smaller than you'd expect when looking at the pictures. No sound isolation. As it was warm, groups of people just hang out in front of rooms... as they did in front of mine.
As I was leaving, I went back to the entrance. Despite the guard being present, two men started circling the room I was in, staring at me through the windows. When the guard left just for a few seconds, one of them immediately took the opportunity to enter the room to get closer to me and keep staring. I felt incredibly unsafe and uncomfortable.
I contacted the property management to explain these issues and ask for a refund - they refused to recognize any of it, saying that there are cameras and a guard. The guard is nice and helpful, but obviously cannot be with all clients at all times, and the cameras did not help to prevent this harassment. I signaled the issues to Hotels.com, they helped and gave me a partial voucher.
Voyageur vérifié
Séjour de 6 nuits en juin 2023
