Thank you for your kind review! We're delighted to hear that you enjoyed our nice and luxurious hotel, as well as our friendly staff and well-appointed rooms. We're glad that you found the location convenient with easy access to various shops. We hope to welcome you back soon for another wonderful stay!

Thank you for the review of your recent stay with us.I am saddened to see that you were not satisfied with us and want to sincerely apologise for any inconveniences you may have faced. Please note that my colleagues and I are doing our utmost to ensure our guest's expectations are met or exceeded giving outstanding service and offering great facilities. If we are falling short of our service promises, please never hesitate to contact the Front Office to share your experiences and concerns - we will go above and beyond to Make It Right.The team hopes to have the chance of welcoming you back to our hotel to show you we can do much better.

Dear Lourens Thank you for sharing a review of your recent experience. Our team here at Quentin Hotels is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

Dear JCPD, Thank you very much for your candid review of your recent stay at our hotel. we are truly sorry to hear you faced these issues during your stay. Your honest feedback is crucial to us and we really appreciate you taking the time to comment. Please rest assured we have addressed this with the team to ensure we improve on this. Kind Regards Shezleen Quentin XL Hotel

Dear Mr. Natan, thank you for your feedback. We really care about improving our services to our customers. This is why I asked a few questions to identify the problem. The housekeeping in our hotel provides service upon request ("please make up my room" - sign). Moreover, being a busy 4* hotel in the heart of the city with 180 hotel rooms, it was possible that our housekeeping was just finishing up and about to do your room next. However, you told us that at this hour you did not require any service anymore, so I asked whether there was anything else I could do for you, such as providing fresh towels or other amenities. I sincerely regret that my response came across as "stupid excuses". So please accept my apology for attempting for a constructive solution and not taking sufficient patience to acknowledge your disappointment. Warm regards, Katharina Receptionist

Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our rooms to be very nice and that you had a fantastic sleeping experience during your stay.However, we apologize for the disappointment you experienced with our breakfast offerings. Providing a high-quality breakfast experience is important to us, and we regret that we fell short of meeting your expectations on this occasion.Your comments regarding the lack of natural yogurt, overcooked eggs, and the appearance of some items are concerning, and we will address these issues with our kitchen team to ensure improvements are made. Maintaining freshness and quality in our breakfast offerings is paramount, and we appreciate you bringing these concerns to our attention.We hope to have the opportunity to welcome you back in the future and provide you with an improved breakfast experience that matches the excellence of our accommodations.

Dear Raja,Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed your stay at our hotel and that you found our breakfast satisfying, rooms comfortable, and staff helpful.We appreciate your suggestion regarding the wifi strength and the provision of tissues in addition to toilet paper. Your feedback is invaluable, and we will consider it as we strive to improve our services.We're delighted that our convenient location near Potsdamer Platz and the Brandenburg Gate met your needs.If there's anything else we can do to enhance your experience or if you have any further suggestions, please don't hesitate to let us know. We're here to ensure your comfort and satisfaction.Thank you for choosing our hotel, and we look forward to the pleasure of welcoming you again in the future.Warm regards,Reservations Department

Sehr geehrter Sascha,herzlichen Dank für Ihr freundliches Feedback. Es freut uns sehr zu hören, dass Sie unser Hotel und das Personal als freundlich und kompetent empfunden haben. Wir entschuldigen uns für die festgestellten Mängel, wie das gebrauchte Handtuch und die Abnutzungserscheinungen an den Möbeln. Ihre Anmerkungen sind für uns äußerst wichtig, und wir werden sicherstellen, dass solche Unannehmlichkeiten behoben werden.Wir hoffen, dass Sie trotz dieser Punkte einen angenehmen Aufenthalt bei uns hatten und würden uns freuen, Sie in Zukunft erneut als unsere Gäste begrüßen zu dürfen.Mit freundlichen Grüßen,

Dear FrankThank you for reviewing your stay with us and for being our guest.I am happy to see that you seem to have enjoyed your time with us and hope Berlin treated you nicely as well. Welcoming you back to our hotel in the future would be a pleasure.Kind RegardsReservation department

Dear Casper,We sincerely apologize for the inconveniences you encountered during your recent stay at the Quentin XL Potsdamer Platz Hotel. Your feedback is invaluable to us, and we are truly sorry for falling short of your expectations.The issues with the room card, unwanted early morning disturbances, and breakfast experience are unacceptable, and we apologize for the frustration and disappointment they caused. We will be reviewing our procedures and training to ensure these matters do not occur in the future.Your feedback will be instrumental in making the necessary improvements to enhance the quality of our service and facilities. We sincerely hope you will consider giving us another opportunity to provide you with a more enjoyable and seamless stay in the future.Warm regards,

Dear Sir/Madam, Thank you for your time in leaving us a review. We are very happy to know that you have enjoyed your stay with us, and we are very much looking forward to welcoming you to our Hotel in the nearest future! Kind Regards, Quentin Hotels Team

Dear David,Thank you for your amazing review! We hope to welcome you in the future as well!Kind regards,

Dear Ian,We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We will address the hot water, bottle opener, breakfast, and elevator issues promptly to ensure a better experience for our guests. We value your input and hope you'll consider staying with us again.Kind regards,

Dear Jennifer,Thank you for your review. We hope to see you in the future as well.Kind regards,

Dear Amanda,Thank you for the amazing review. We hope to see you in the future as well!Kind regards,

Dear Laura,We are saddened to learnt that your experience in our hotel was less than ideal! We hope to see you in the future as well with improved services.Kind regards,

Dear Christopher,Thank you for your amazing rating! We hope to see you in the future as well!Kind regards,

Dear Sissi,Thank you for your nice rating! We hope to see you in the future as well!Kind regards,

Dear Terje,Thank you for your feedback. We hope to have you back in the future with improved services.Kind regards,

Dear Guest,Thank you for your kind review. We hope to see you in the future as well.Kind regards,

Dear Tino,Thank you for quickly reviewing your recent stay with us.Your score implies that you enjoyed your stay with us. We hope you also had a great time in this vibrant city and will choose our hotel again when travel brings you back to the area.Kind regards,